Troubleshooting - Epson LW-K400 User Manual

LW-K400
User's Guide

Troubleshooting

Messages
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Insert Tape No tape cartridge is installed. Turn the power off and install a
tape cartridge correctly.
Check tape! A tape cartridge which cannot be used in this product has
been set. Check the tape cartridge.
Check tape A tape cartridge which cannot be used in this product has
cartridge been set. Check the tape cartridge.
Check battery Possible causes for this message are:
• No power remaining or inserted in the wrong way
• Mixed with other types or old ones
If so, set the batteries correctly or replace them with new
ones.
Too many lines Text entered is too long.
Press to delete the lines indicated by the cursor.
Text too long Entered text is too long for the specified tape length. Press
and adjust the tape length or make text shorter.
Seq. num. only 1 Sequence numbers have already been set. Sequence numbers can
be used for one part only.
Text will be When creating a label with a special form,
deleted. OK? current text will be deleted. Press
show the special form.
Fill every digit Entered values for barcodes are wrong. Check the entries
about values, digits, etc.
Load wider tape Unable to print on the current tape. Use a wider tape.
Txt is too long
Entered text is too long for the specified tape length. Press
Continue?
to print in the correct length.
Overheated! The printhead is too hot. Turn the power off and take out the
tape cartridge. Wait for a while before start printing again.
Cover open! If you open the cover on the rear without turning the power
Powering off. off, a message is displayed and then the power is turned off
automatically.
Motor error! An error occurred in the motor operation. Turn the power
off once, then turn it back on. If the same message appears,
turn the power off and contact the EPSON customer support
centre.
J
to delete the text and
Problems
Does not operate normally.
Initialise this product if it does not operate normally such as the power cannot
be turned on or off, or the display is interrupted.
No image comes out even though
Are the batteries correctly set?
Check if all the batteries are correctly set.
Did the batteries run out?
Replace the batteries with new ones, or use the dedicated AC adapter
(APT0615Z).
Is the AC adapter securely connected?
Connect the AC adapter and the power cable firmly to the power socket of the
product, the AC adapter connector and the outlet.
Are you using an AC adapter other than the dedicated one?
Using an AC adapter other than the dedicated one (APT0615Z) is very
dangerous, and may cause overheating or damage to the electric circuits.
Is the display level appropriate?
Adjust the display level.
Display has turned off.
Did you enable the auto power-off function?
The power turns off automatically if no operation is made for more than
5 minutes.
Did you try to carry out a function incorrectly?
If buttons are operated incorrectly, the display turns off for a moment.
Nothing is printed even though
Is text entered?
Nothing is printed if no text is entered.
Any message on the display?
Read the message and take the appropriate action.
Did the tape run out?
Install a new tape cartridge.
Did the batteries run out?
Replace the batteries with new ones, or use the dedicated AC adapter
(APT0615Z).
Is the cover on the rear open?
Set the tape cartridge correctly and close the cover completely.
Characters are not printed properly.
Is the tape cartridge correctly set?
Set the tape cartridge correctly.
Is the printhead dirty?
Clean the printhead.
Did the batteries run out?
Replace them with new ones, or use the dedicated AC adapter (APT0615Z).
Printing ends in the middle of text.
Did the tape run out?
Install a new tape cartridge.
Did the batteries run out?
Replace them with new ones, or use the dedicated AC adapter (APT0615Z).
Created text has gone.
Did you delete the text?
If + are pressed, the text on the display will be deleted.
Did you initialise the product?
If the product is initialised, all the created text will be deleted.
Did you remove the batteries or the AC adapter when the product was in
operation?
If the AC adapter or the batteries are removed during operation, the text may
be deleted.
Cannot attach the label.
Did you peel the backing paper?
Attach the label after peeling the backing paper.
Are you attaching it on a dirty place or on a place with a rough surface?
The label may not adhere due to the material of the attachment location or the
environmental conditions.
MEMO
If none of the above has solved the problem or the symptom is other
than the above, contact the EPSON customer support centre.
has been pressed.
has been pressed.
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