Samsung Smart Home - Samsung RF22M SERIES User Manual

Troubleshooting

Samsung Smart Home

Symptom
Could not find
"Samsung Smart
Home" in the app
market.
The Samsung Smart
Home app fails to
operate.
The Samsung Smart
Home app is installed
but is not connected
to my refrigerator.
Could not log into the
app.
An error message
appears when I
try to register my
refrigerator.
The Samsung
Smart Home app
is successfully
connected to my
refrigerator but does
not run.
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• The Samsung Smart Home app is available for smartphones
that run Android 4.0 (ICS) or higher, or iOS 8.0 or higher.
• The Samsung Smart Home app is available for applicable
models only.
• The old Samsung Smart Refrigerator app cannot connect with
Samsung Smart Home models.
• You must log into your Samsung account to use the app.
• Make sure that your router is operating normally.
• If you have not connected your refrigerator to the Samsung
Smart Home App after the app was installed, you must make
the connection using the device registration function of the
app.
• You must log into your Samsung account to use the app.
• If you don't have a Samsung account, follow the app's
onscreen instructions to create one.
• Easy Connection may fail due to the distance from your
access point (AP) or electrical interference from the
surrounding environment. Wait a moment and try again.
• Exit and restart the Samsung Smart Home app or disconnect
and reconnect the router.
• Unplug the power cord of the refrigerator, and then plug it in
again after 1 minute.
Action
2017-01-19 11:56:57