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www.philips.com/welcome
EN
User manual
Customer care and warranty
Troubleshooting & FAQs
278E8
1
17
25

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Table of Contents
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Summary of Contents for Philips 278E8

  • Page 1 278E8 www.philips.com/welcome User manual Customer care and warranty Troubleshooting & FAQs...
  • Page 2: Table Of Contents

    5.1 Resolution & Preset Modes ..15 6. Power Management ....16 7. Customer care and warranty ... 17 7.1 Philips’ Flat Panel Monitors Pixel Defect Policy ...... 17 7.2 Customer Care & Warranty ..20 8. Troubleshooting & FAQs ..25 8.1 Troubleshooting ......
  • Page 3: Important

    • Please use approved power cord provided by Philips at all times. If The Philips guarantee applies provided your power cord is missing, please the product is handled properly for contact your local service center.
  • Page 4: Notational Descriptions

    1. Important off immediately and disconnect the Service power cord. Then, remove the for- • The casing cover should be opened eign substance or water, and send it only by qualified service personnel. to the maintenance center. • If there is any need for any docu- • Do not store or use the monitor in ment for repair or integration, locations exposed to heat, direct...
  • Page 5: Disposal Of Product And Packing Material

    Equipment-WEEE From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take- This marking on the product or on back initiatives and recycling programs...
  • Page 6: Setting Up The Monitor

    User’s Manual 保留备用 Monitor drivers www.philips.com/welcome (1) Gently attach the base to the base Philips and the Philips’ Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. * CD column until the latch locks the base.
  • Page 7 2. Setting up the monitor Connecting to your PC 278E8QJA: 278E8QS: AC/DC power input Earphone jack Audio input VGA input AC/DC power input HDMI input VGA input DP input DVI input Kensington anti-theft lock Kensington anti-theft lock Connect to PC 1.
  • Page 8: Operating The Monitor

    What is On-Screen Display (OSD)? Front view product description On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust screen performance or select functions of the monitors directly through an on-screen instruction window.
  • Page 9: The Osd Menu

    2. Setting up the monitor The OSD Menu Resolution notification Below is an overall view of the structure This monitor is designed for optimal of the On-Screen Display. You can use performance at its native resolution, this as a reference when you want to 1920×1080@60Hz.
  • Page 10: Image Optimization

    Whether you're working with text applications, displaying images or watching a video, Philips SmartImage Lite delivers great optimized monitor performance. 1. Toggle to the left to launch the Why do I need it? SmartImage on screen display.
  • Page 11: Smartcontrast

    By reducing your monitor's power time. Developed for wellbeing, consumption, you save on energy costs Philips LowBlue Mode setting uses a and extend the lifetime of your monitor. smart software technology to reduce harmful shortwave blue light.
  • Page 12: Adaptive Sync

    4. Adaptive Sync • AMD Radeon R9 285 4. Adaptive Sync • AMD Radeon R7 260X • AMD Radeon R7 260 ■ ■ Processor A-Series Desktop and Mobility APUs Adaptive Sync • AMD A10-7890K • AMD A10-7870K PC gaming has long been an imperfect •...
  • Page 13: Technical Specifications

    5. Technical Specifications 5. Technical Specifications Picture/Display Monitor Panel Type VA LCD (1800R) Backlight W-LED system Panel Size 27” W (68.6cm) Aspect Ratio 16:9 Pixel Pitch 0.311 x 0.311 mm SmartContrast 20,000,000:1 Response Time 21ms (GtG) (typ.) SmartResponse 5ms (GtG) Optimum 1920x1080 @ 60Hz Resolution...
  • Page 14 5. Technical Specifications Stand Tilt -5° / +20° 278E8QS Power AC Input AC Input AC Input Consumption Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 60Hz 230VAC , 50Hz Normal Operation 30.32 W (typ.) 30.42 W (typ.) 30.52 W (typ.) Sleep (Standby) <0.5 W (typ.)
  • Page 15 5. Technical Specifications 278E8QJA Power AC Input AC Input AC Input Consumption Voltage at Voltage at Voltage at 100VAC , 50Hz 115VAC , 60Hz 230VAC , 50Hz Normal Operation 31.74 W (typ.) 31.84 W (typ.) 31.94 W (typ.) Sleep (Standby) <0.5 W (typ.) <0.5 W (typ.) <0.5 W (typ.)
  • Page 16 Finish Glossy Note 1. This data is subject to change without notice. Go to www.philips.com/support to download the latest version of leaflet. 2. Smart response time is the optimum value from either GtG or GtG (BW) tests. 3. NTSC 90%(CIE 1931), sRGB: 130%...
  • Page 17: Resolution & Preset Modes

    5. Technical Specifications 5.1 Resolution & Preset Modes Maximum Resolution 1920x1080@60Hz (analog input) 1920x1080@60Hz (digital input) Recommended Resolution 1920x1080@60Hz (digital input) H. freq Resolution V. freq (Hz) (kHz) 31.47 720x400 70.09 31.47 640x480 59.94 35.00 640x480 66.67 37.86 640x480 72.81 37.50 640x480 75.00...
  • Page 18: Power Management

    6. Power Management • Contrast: 50% 6. Power Management • Brightness: 100% If you have VESA DPM compliance • Color temperature: 6500k with full display card or software installed in white pattern your PC, the monitor can automatically reduce its power consumption when not in use.
  • Page 19: Customer Care And Warranty

    Other combinations Pixel Defect Policy of lit and dark sub pixels appear as single pixels of other colors. Philips strives to deliver the highest quality products. We use some of the Types of Pixel Defects industry's most advanced manufacturing...
  • Page 20 A red or blue bright dot must be the warranty period, a TFT Monitor more than 50 percent brighter than panel in a Philips flat panel monitor must have pixel or sub pixel defects neighboring dots while a green exceeding the tolerances listed in the bright dot is 30 percent brighter than following tables.
  • Page 21 7. Customer care and warranty BRIGHT DOT DEFECTS ACCEPTABLE LEVEL 1 lit subpixel 2 adjacent lit subpixels 3 adjacent lit subpixels (one white pixel) Distance between two bright dot defects* >15mm Total bright dot defects of all types BLACK DOT DEFECTS ACCEPTABLE LEVEL 1 dark subpixel 5 or fewer...
  • Page 22: Customer Care & Warranty

    Please contact our Philips Customer Service Representative or local contact center (by Consumer care number) for more details. Philips Customer Care Center number listed below.
  • Page 23 7. Customer care and warranty Germany +49 01803 386 853 € 0.09 Mon to Fri : 9am - Greece Alman +30 00800 4414 Free of Mon to Fri : 9am - 4670 charge Ireland Celestica +353 01 601 1161 Local call Mon to Fri : 8am - tariff Italy...
  • Page 24 Asupport 420 272 188 300 +372 6519900(General) Estonia FUJITSU +372 6519972(workshop) Georgia Esabi +995 322 91 34 71 +36 1 814 8080(General) +36 1814 8565(For AOC&Philips Hungary Profi Service only) Classic Service +7 727 3097515 Kazakhstan I.I.c. +371 67460399 Latvia...
  • Page 25 Tel: +852 2619 9639 9:00am-6:00pm Macau Pixels Technology Ltd. Macau: Sat. 9:00am-1:00pm Tel: (853)-0800-987 REDINGTON INDIA Tel: 1 800 425 6396 Mon.~Fri. India SMS: PHILIPS to 56677 9:00am-5:30pm +62-21-4080-9086 Mon.~Thu. PT. CORMIC (Customer Hotline) 08:30-12:00; 13:00-17:30 Indonesia SERVISINDO +62-8888-01-9086 Fri.
  • Page 26 7. Customer care and warranty Technostar Service +(99312) 460733, Turkmenistan Mon.~Fri. 09:00 - 18:00 Centre 460957 Soniko Plus Private Uzbekistan +99871 2784650 Mon.~Fri. 09:00 - 18:00 Enterprise Ltd +84 8 38248007 Ho Chi Minh City FPT Service Informatic Mon.~Fri. 8:00-12:00, +84 5113.562666 Vietnam Company Ltd.
  • Page 27: Troubleshooting & Faqs

    • Disconnect the monitor from mains • First, ensure that the power button power source immediately for safety on the front of the monitor is in the • Contact with Philips customer OFF position, then press it to the service representative immediately. ON position.
  • Page 28 For further assistance, refer to the images over an extended period Consumer Information Centers list may cause "burn in", also known as and contact Philips customer service "after-imaging " or "ghost imaging", representative. on your screen. "Burn-in", "after- * Functionality different according to imaging", or "ghost imaging"...
  • Page 29: General Faqs

    • Shut down your computer, the panel surface side. This may disconnect your old monitor and affect your warranty conditions. reconnect your Philips LCD monitor. How should I clean the LCD • Turn on your monitor and then turn surface? on your PC.
  • Page 30 Q9: Can I connect my LCD monitor to Q12: Why is my Display not showing any PC, workstation or Mac? sharp text, and is displaying jagged Ans.: Yes. All Philips LCD monitors are characters? fully compatible with standard Ans.: Your LCD monitor works PCs, Macs and workstations.
  • Page 31 8. Troubleshooting & FAQs    ...
  • Page 32 © 2016 Koninklijke Philips N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license from Koninklijke Philips N.V. Specifications are subject to change without notice. Version: M8278E1T...

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