National Vendors shoppertron 431 Operator's Manual
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National Vendors shoppertron 431 Operator's Manual

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Summary of Contents for National Vendors shoppertron 431

  • Page 2 This machine has been engineered to our own rigid safety and performance standards. It has been designed to comply with sanitation and health guidelines recommended by the Automatic Merchandising Health-Industry Council (AMHIC) and it conforms with all other NAMA safety recommendations. This machine has been manufactured in accordance with the safety standards of both Underwriter’s Laboratories and the Canadian Standards Association.

  • Page 3: Table Of Contents

    Shoppertron Operator’s Guide Table of Contents Section I. Preparing the Merchandiser for Vending ....... 1 Initial Set-Up..................3 Section II. Programming Operations ..........9 Control Panel Switch Functions Explained........11 Programming Flow Charts............... 12 Alphabetical Index of Programming Functions........ 15 Gain Access to the Supervisor Mode ........
  • Page 4 Shoppertron Operator’s Guide View Machine Temperature ........... 41 Payout Coins ................. 41 Set Prices ................42 View Nonresettable Sales and Vend Data ......42 View Total Paid Sales ............43 View Total Paid Sales by Zone..........43 View Total Paid Sales by Level ..........43 View Discount Sales by Time Interval ........

  • Page 5: Section I. Preparing The Merchandiser For Vending

    Shoppertron Operator’s Guide Section I. Preparing the Merchandiser for Vending FOOD STORAGE DRIVE MOTOR DRUM AREA ASSEMBLY HEALTH CONTROL TEMPERATURE SENSOR LOAD SWITCH ˜ LEVEL 1 LEVEL 9 O FF O FF LINT ˜ SCREEN MAIN ELECTRICAL POWER PANEL COVER SWITCH VEND DOOR FILTER...
  • Page 6 Shoppertron Operator’s Guide Health Control CABINET DOOR (REF) The Shoppertron merchandiser is equipped with an electronic health control (required by most state and local health authorities). The health control PI N : Re PI N U4 U4 prevents vending merchandise that LI G T FL could be spoiled.

  • Page 7: Initial Set-Up

    Shoppertron Operator’s Guide Initial Set-Up Unpack And Inspect Carefully remove the merchandiser from its shipping carton and place it on a level surface. Inspect the outside of the merchandiser for dents, scratches, or any damage resulting from improper handling. Open the monetary compartment. If the merchandiser has the optional door lock, the key will be in the coin return receptacle.
  • Page 8 Shoppertron Operator’s Guide Installation NOTICE This merchandiser is intended for INDOOR use only. CAUTION Make sure the merchandiser is properly leveled on a flat, solid, stable floor or base foundation. IF THIS IS NOT DONE, PERSONAL INJURY AND/OR DAMAGE TO EQUIPMENT MAY RESULT! Move the merchandiser to the desired location.
  • Page 9 Shoppertron Operator’s Guide Using a spirit level, adjust the legs with an open end or adjustable wrench until the merchandiser is level front to back and side to side. For “bank style” installations of multiple merchandisers: a. Position the first machine in the location, or at the highest spot if the floor is not level.
  • Page 10 Shoppertron Operator’s Guide The following figure shows a coin mechanism, bill validator, and card reader connected to one another via an MDB. Some monetary configurations may not include all of these devices. Connect your coin MDB mechanism as shown: Turn ON the main power switch. Select the proper coin mechanism as in "Select Coin Mechanism and Options"...
  • Page 11 Shoppertron Operator’s Guide Install the Door Lock There are two optional door locks available from National Vendors: FLEX-ACE (P/N 9992000) Corresponding key (P/N 9994000) VAN LOCK (P/N 3112163) Corresponding key (P/N 3112164) Lock and key kit (P/N 3122165) Install the door lock as follows: Remove the lock spring.
  • Page 12 Shoppertron Operator’s Guide Load the Merchandiser There are two loading modes: The first is Full Shop, in which the entire drum is loaded. The second is Limited Shop, where only one or two zones of the drum are loaded. Limited Shop is usually used in smaller locations where all food in the merchandiser may not be vended before the freshness dates expire.

  • Page 13: Section Ii. Programming Operations

    Shoppertron Operator’s Guide Section II. Programming Operations Some setup, test, and maintenance operations are computer controlled. The con- trol panel switches and the selection panel switches regulate these operations. Control Panel Selection Panel The Displays The 10-character display performs two functions, and is referred to in this book as "the display": It shows the customer's selection and how much credit is in the machine, as well as the ready, service, and time of day messages.
  • Page 14 Shoppertron Operator’s Guide The Function Keys The keys on the control panel can be used for up to three things: THE PRIMARY PURPOSE THIS IS THE MAIN JOB OF THE KEY FROM THE STANDBY MESSAGE IT WILL ALLOW YOU TO ENTER A PROGRAM MING MODE IN THIS EXAMPLE THE NUMBER...

  • Page 15: Control Panel Switch Functions Explained

    Shoppertron Operator’s Guide Control Panel Switch Functions Explained Each of the control panel switches has one or more jobs to do. This list will give you a short overview of those jobs. Press this button to put your machine into the Price Setting mode. You can see maximum and minimum machine prices, and change prices for entire machine, entire tray, or individual selection.

  • Page 16: Programming Flow Charts

    Shoppertron Operator’s Guide Programming Flow Charts After you become familiar with the programming functions, you will be able to per- form them without using the detailed, step-by-step tables. The following group of flow charts will give you a quick reference to the functions each key performs. If you need additional information, just refer to the page shown in the chart.
  • Page 17 Shoppertron Operator’s Guide Free Vend Tests "Set Freev- "Test Vend end Options" Selections on page 53 and Verify Credit Added" on page 49 "Test the Dis- Supervisor Functions play" on page Payout Coins "Gain Access to the Supervisor Mode" on page "Enter a New Supervisor Code"...
  • Page 18 Shoppertron Operator’s Guide Data Time of Day "View Total Unpaid "View Nonresettable "Set the Time" Sales by Level" on Sales and Vend Da- on page 34 page 45 ta" on page 42 "Set Day of the Week, Month, "View Free Vends" "View Total Paid Date, and Year"...

  • Page 19: Alphabetical Index Of Programming Functions

    Shoppertron Operator’s Guide Alphabetical Index of Programming Functions Change Temperature ................31 Check for Tampering ................33 Clear All Resettable Data ..............48 Clear Paid Sales Data Only..............49 Display Prices..................30 Download Data To a PDCD..............50 Edit Custom Messages................39 Enter a New Data Recall Code..............
  • Page 20 Shoppertron Operator’s Guide Test the Display..................49 Test Vend Selections and Verify Credit Added ........49 Time Interval Editing ................36 Turn Tamper Check On or Off............... 33 View Card Reader Paid Sales ............... 44 View Diagnostic Messages..............50 View Discount Sales by Time Interval ........... 44 View Free Vends ...................

  • Page 21: Gain Access To The Supervisor Mode

    Shoppertron Operator’s Guide GAIN ACCESS TO THE SUPERVISOR MODE Press . The display shows: E N T E R C O D E . You must enter the four- digit supervisor code within 6 seconds to gain access. NOTE A new machine has a factory-set supervisor code of 0000. When you have entered the right code, you will hear two beeps and see U N L O C K E D in the display.

  • Page 22: Enter A New Data Recall Code

    Shoppertron Operator’s Guide ENTER A NEW DATA RECALL CODE (Supervisor Mode Only) If the proper non-zero code is entered, sales and non-resettable sales data can be viewed without opening the machine’s door. Follow the steps in "Gain Access to the Supervisor Mode" on page 17. Press , then until the display shows N R X X X X .

  • Page 23: Lock Or Unlock Mode Or Payout Keys

    Shoppertron Operator’s Guide LOCK OR UNLOCK MODE OR PAYOUT KEYS Follow the steps in "Gain Access to the Supervisor Mode" on page 17. Press , then until the display shows either: . L O C K E D or U N L O C K E D . The pound sign (#) is the first mode key that can be locked or unlocked.

  • Page 24: Lock Or Unlock Data Clearing Access

    Shoppertron Operator’s Guide LOCK OR UNLOCK DATA CLEARING ACCESS (Supervisor Mode Only) Follow the steps in "Gain Access to the Supervisor Mode" on page 17. Press , then until the display shows either: L O C K E D or U N L O C K E D .

  • Page 25: Select Coin Mechanism And Options

    Shoppertron Operator’s Guide SELECT COIN MECHANISM AND OPTIONS Press , then press until the current COIN MECHANISM is shown in the display. Press to choose the desired coin mechanism. Your choices are: M D B M E C H , E X E C M E C H , D U M B M E C H or N O M E C H NOTE Choose EXEC MECH even if the exec device is a card reader.

  • Page 26: Initial Setup Of Non-Standard Bill Validator

    Shoppertron Operator’s Guide INITIAL SETUP OF NON-STANDARD BILL VALIDATOR Connect the bill validator, and follow the steps in "Select Bill Validator", to select M D B . 1 . 2 . 5 . 1 0 . 2 0 in the bill validator selection screens. M D B . = < *> will not be an option yet.

  • Page 27: Select Card Reader And Options

    Shoppertron Operator’s Guide SELECT CARD READER AND OPTIONS Press , then press until the current card reader is shown in the display. Press to choose the desired card reader. Your choices are: N O C A R D , D U M B C A R D , or M D B C A R D . NOTE If you selected NO CARD you can exit the function.

  • Page 28: Select Monetary Options

    Shoppertron Operator’s Guide SELECT MONETARY OPTIONS This function lets you: Set declining balance, Set currency acceptance on low change, Set overbuy options, Set last bill stacking options Once credit is established, multiple DECLINING vends may occur until the coin BALANCE: return is pressed.
  • Page 29 Shoppertron Operator’s Guide The value of "X.XX" has two purposes: a. The value of "X.XX" tells the machine how big a bill or coin to accept even though there is not enough change in the coin mech to cover all possible paybacks.

  • Page 30: Set Up Winner Mode

    Shoppertron Operator’s Guide SET UP WINNER MODE At preselected intervals, a customer WINNER may receive a refund for a selection. You can select the intervals and qualify- Press , then press until one of the following is displayed: W I N N E R O F F Winner function is disabled. - OR - W I N X X X Winners are allowed at certain intervals, represented by "XXX".

  • Page 31: Set Shop Zones

    Shoppertron Operator’s Guide AN EXAMPLE . . . You want to enable winners in zone 1 on all levels except level 4. Do the fol- lowing: a. At the winner screen, press "1" on the maintenance keypad. 1 is shown in the display instead of *.

  • Page 32: Set Number Of Compartments

    Shoppertron Operator’s Guide SET NUMBER OF COMPARTMENTS Each zone on a level has two trays, and each tray can have from one to four com- partments (see figure below). HOWEVER, all trays on a level must have the same number of compartments. Make sure the numbers you enter agree with the actual physical configuration of the compartments.

  • Page 33: Set Zone Preference

    Shoppertron Operator’s Guide SET ZONE PREFERENCE You can select one of three drum movements to occur after a vend: Press . Press until the display shows one of the following: P R E F E R . 1 - The drum rotates to zone 1 after a vend. - OR - P R E F E R .

  • Page 34: Set Align/No Align Options

    Shoppertron Operator’s Guide SET ALIGN/NO ALIGN OPTIONS A customer may try to open a vend door when the compartment is one step out of alignment. This function allows you to choose whether the drum automatically corrects itself, or the customer gets a display instructing him to rotate the drum: Press .

  • Page 35: Change Temperature

    Shoppertron Operator’s Guide CHANGE TEMPERATURE (Only in Supervisor Mode) Follow the steps in "Gain Access to the Supervisor Mode" on page 17. Press , then until the display shows something like + / - + 3 5 Press to increase temperature, to decrease temperature.

  • Page 36: Set Defrost Options

    Shoppertron Operator’s Guide SET DEFROST OPTIONS (Supervisor Mode Only) The Shoppertron has a built-in defrost cycle to assure that ice does not build up on the evaporator coil. Under extremely warm and humid conditions, it may be necessary to adjust the defrost timing (see unscheduled defrosts below). Follow the steps in "Gain Access to the Supervisor Mode"...

  • Page 37: Turn Tamper Check On Or Off

    Shoppertron Operator’s Guide TURN TAMPER CHECK ON OR OFF If a vend door has been moved and there is still a product in that location it is con- sidered to have been tampered with, and should not be sold. Proper operation of this feature assumes that you have configured the machine so that the actual number of compartments per tray agrees with the quantity you entered in "Set Number of Compartments"...

  • Page 38: View Software Version

    Shoppertron Operator’s Guide VIEW SOFTWARE VERSION Press . Press until the display shows V E R X X X . X X X . "XXX.XXX" represents the current software version number. CONTINUE. SET THE TIME Press . The display shows T I M E H H . M M . "HH.MM" is the time of day in 24-hour format.

  • Page 39: Set Daylight Savings Option

    Shoppertron Operator’s Guide SET DAYLIGHT SAVINGS OPTION Press , and press until the display shows something like: D S T N . A M E R Press to select the appropriate option for your machine. The options are: D S T N . A M E R (North America), D S T U K / E U R . , D S T A U S L I A , D S T O F F . CONTINUE.

  • Page 40: Time Interval Editing

    Shoppertron Operator’s Guide TIME INTERVAL EDITING You can select up to four times of day for each special vending period. NOTE If two or more of these time periods overlap, the interval with the highest priority will overrule the other(s). This order of pre- cedence is: INHIBIT FREEVEND...
  • Page 41 Shoppertron Operator’s Guide Press . The display shows 1 . S T O P X . X X X .XX is the currently set K = = ? stop time. Enter a new stop time (24-hour format) for this interval. To enter the time for 6:00 pm, enter 1800.

  • Page 42: Select An Out-Of-Service Message

    Shoppertron Operator’s Guide SELECT AN OUT-OF-SERVICE MESSAGE Press , and press until the display shows S E R V I C E M . X "X" represents the current message number selected to display when the machine is out-of-service. Two dashes mean that the factory-set message is selected.

  • Page 43: Edit Custom Messages

    Shoppertron Operator’s Guide EDIT CUSTOM MESSAGES Press , and press until the display shows E D I T M S G X . Press the number of the message you want to edit., then press The message text is displayed with the first character flashing. To view the message, press .
  • Page 44 Shoppertron Operator’s Guide ENTERING YOUR MESSAGE Most of the keys on the control panel have a special purpose to help you create and edit your messages: Inserts an R at the flashing Inserts a space at the flashing character. character. Inserts an S at the flashing Deletes the current character character.

  • Page 45: View Machine Temperature

    Shoppertron Operator’s Guide VIEW MACHINE TEMPERATURE Press . The display shows T E M P 3 8 F . This example shows that the machine temperature is 38 degrees Farenheit. NOTE The temperature reading may display one of the following instead of “...

  • Page 46: Set Prices

    Shoppertron Operator’s Guide SET PRICES Press . The display shows 2 . 5 0 . 2 5 . This display shows the maximum and minimum prices set in the machine. In this example, the maximum price is $2.50 and the minimum is $0.25. Enter a price using the number keys.

  • Page 47: View Total Paid Sales

    Shoppertron Operator’s Guide VIEW TOTAL PAID SALES Press , then press until the display shows $ X X . X X "XX.XX" is a dollar and cents figure showing the total of all PAID sales in the machine (as opposed to unpaid sales like winner and free vends). This is the total since the last time it was cleared.

  • Page 48: View Discount Sales By Time Interval

    Shoppertron Operator’s Guide VIEW DISCOUNT SALES BY TIME INTERVAL NOTE This does not appear if the total of discount sales is zero. Press , then press until the display shows $ X X . X X Press . The display shows 1 . D S C . 0 0 . This is the total sales for discount interval 1.

  • Page 49: View Total Unpaid Sales

    Shoppertron Operator’s Guide VIEW TOTAL UNPAID SALES NOTE This does not appear if the total of unpaid sales is zero. Press , then press until the display shows _ 0 $ X X . X X . "XX.XX" is the total unpaid sales (free vends, winner vends, 100% discounts, zero price vends) for the entire machine.

  • Page 50: View Free Vends

    Shoppertron Operator’s Guide VIEW FREE VENDS NOTE This does not appear if the total of free vends is zero. Press , then press until the display shows _ 0 $ X X . X X . Press , then press until the display shows F R V X X .

  • Page 51: View Time Data

    Shoppertron Operator’s Guide VIEW TIME DATA Press , then press until the display shows T I M E D A T A . Press . The following message scrolls across the display: M A I N . 1 2 3 7 M 0 1 / 3 0 1 0 . 1 3 This example shows the latest time interval the main (monetary) door was open (1).

  • Page 52: View Machine Id Number

    Shoppertron Operator’s Guide Press . The following message scrolls across the display: F U L L C L E A R 0 1 / 3 0 8 . 5 8 This example shows that the last time resettable sales was fully cleared was on January 30 ( 0 1 / 3 0 ) at 8:58am ( 8 .

  • Page 53: Clear Paid Sales Data Only

    Shoppertron Operator’s Guide CLEAR PAID SALES DATA ONLY Press , then press until the display shows $ X X . X X . "XX.XX" is a dollar and cents figure showing the total of all PAID sales in the machine (as opposed to unpaid sales like winner and free vends). This is the total since the last time it was cleared.

  • Page 54: Download Data To A Pdcd

    Shoppertron Operator’s Guide DOWNLOAD DATA TO A PDCD Connect your portable data collection device (PDCD) per its operating instructions. Press . Data is downloaded into your PDCD. NOTE Depending upon the clearing data upon download setting, data may be cleared after the download is complete. CONTINUE.
  • Page 55 Shoppertron Operator’s Guide The temperature reference on the main PCB cannot be read. T E M P . R E F The temperature sensor cannot be read. T E M P . S N S The temperature sensor is out of range. T E M P .
  • Page 56 Shoppertron Operator’s Guide The stacker is open or removed. The unit will disable itself until the error is corrected. Install the stacker correctly. D B V . S T A C K R - OR - The stacker is full of bills. Remove bills from the stacker. The vending machine is telling the bill validator not to accept any D B V .

  • Page 57: Set Freevend Options

    Shoppertron Operator’s Guide SET FREEVEND OPTIONS Press until one of the following is displayed: F R E E O F F - Normal vending mode. No items are on freevend. A closure on the keyswitch input causes the machine to go out of service. - OR - F R E E O N - All items are on freevend.

  • Page 58: Section Iii. Routine Service And Sanitation

    Monthly Service and Sanitation be performed weekly. Each merchandiser must be maintained individually in accordance with its particular requirements. National Vendors, however, stresses "A CLEAN MER- CHANDISER IS THE MOST PROFITABLE MERCHANDISER". Sanitizing means effective bactericidal treatment of clean surfaces of equipment and utensils by a process which has been approved by the health authority as being effective in destroying microorganisms, including pathogens.
  • Page 59 Refer to the Parts Manual for additional service information and replacement parts. For factory assistance, contact the nearest National Vendors representa- tive. Contact the local health authorities and obtain their acceptance of the sanitizer you intend to use when cleaning and sanitizing the merchandiser.
  • Page 60 Shoppertron Operator’s Guide Daily Sanitation Remove all past-date merchandise from the merchandiser. Check for liquid spillage on the merchandiser modules. If there is spillage, remove the module shelves and dividers affected. Wash and sanitize the shelves and dividers with a clean, damp disposable paper wiper or a clean soft-bristle brush.
  • Page 61 Inspect the merchandiser for worn parts and replace where necessary. NOTICE Do not use silicone lubricants. Silicone can cause electrical contact failures. National Vendors recommends using Lubriplate Portable Tool Grease No. 905 (or equivalent), available from: Industrial Lubricating Company, Inc. P.O. Box 3871 St.

  • Page 62: Section Iv. Adjustment, Removal, And Replacement Procedures

    Shoppertron Operator’s Guide Section IV. Adjustment, Removal, and Replace- ment Procedures Adjusting the Product Dividers Add or remove product dividers to accommodate various size products. Each level has three zones, each zone has two trays. Each tray can be left alone or divided into 2, 3, or 4 compartments, but every tray on a given level must have the same number of compartments.
  • Page 63 Shoppertron Operator’s Guide Adjust the delivery door stops to match the new tray configuration for each level. SCREW DRUM ASSEMBLY RETAINER RAIL DIVIDER RAIL PRODUCT SHELF Product Dividers and Shelf Assembly Removal and Replacement 4310114 Page 59 July, 2003...
  • Page 64 Shoppertron Operator’s Guide Adjusting the Delivery Door Stops Each delivery door has a set of delivery door stops mounted on the bottom of the door guide rail. When the door stop is adjusted correctly, the customer will be able to remove a single product when the door is opened. Adjust each set of door stop(s) as shown to match the number of selections on that level.
  • Page 65 Shoppertron Operator’s Guide Drum Assembly Removal and Replacement WARNING The Shoppertron door is heavy. The cabinet could tip over if the door is open and weight is removed from the inside of the cabinet. Use the support leg or a solid object to brace the end of the door farthest away from the hinges prior to removing any- thing from the Shoppertron cabinet.
  • Page 66 Shoppertron Operator’s Guide To reinstall the drum, reverse steps 1 through 6. SCREWS BRACKET ASSEMBLY DRUM ASSEMBLY Drum Assembly Removal and Replacement July, 2003 Page 62 4310114...
  • Page 67 Shoppertron Operator’s Guide Stop Pin Adjustment Solenoid Position Adjustment Turn the machine power switch OFF. Remove the solenoid cover plate screws (2) and the cover plate (4), as shown. SWITCH ROLLER BRACKET CAM DIMPLE SCREWS (WITH NUTS CAM HIGH POINT ON BACK SIDE) STOP...
  • Page 68 Shoppertron Operator’s Guide Pull the stop pin down and rotate the drum by hand so the pin rides on the bottom of the drum stop plates. Place a .078 thick shim (or use approximately one to two dimes) under the plunger of the solenoid as shown.
  • Page 69 Shoppertron Operator’s Guide Door Side Trim Removal And Replacement Starting at the top of the door, insert a straight slot screwdriver between the door frame and the door trim, and turn it ¼ turn. Using a rubber mallet, tap the door trim off as shown. Move the screwdriver down the door until the door trim is completely removed.
  • Page 70 Shoppertron Operator’s Guide July, 2003 Page 66 4310114...
  • Page 71 Index Shoppertron Operator’s Align/No Align Option ....... 30 Install Coin Mechanism ......5 Bill Selection Method ......21 Bill Validator, Select ......21 Machine ID Number, View ....48 Machine Temperature, View .....41 Messages, Edit .........39 Card Reader Paid Sales, View ..44 Monetary Options ......24 Card Reader, Select ......
  • Page 72 Shoppertron Operator’s Guide Index Set (cont.) Unscheduled Defrost ......32 FreeVend Message ....38 Utility Requirements ......3 FreeVend Options ..... 53 Monetary Options ..... 24 Verify Credit Added ......49 Non-standard Bill Validator ..22 View Number of Compartments ..28 Card Reader Paid Sales ....44 Out-of-Service Message ...
  • Page 73 Terms and Conditions of Sale LIMITED WARRANTY: Subject to the limitation specified herein, all parts included on original equipment manufactured by CRANE MERCHANDIS- ING SYSTEMS and sold to purchaser are warranted for two years from the date of shipment of the equipment in question. This warranty applies only to the original purchaser of the Merchandiser and is null and void if the Merchandiser is sold during the period of warranty.

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