Warranty 1. Our fireplaces are guaranteed 3 Year Limited Warranty. Warranty begins on the date of purchase. 2. Warranty will be applied on presentation of a dated cash receipt and is strictly limited to factory service repair of the piece or pieces that are found to be defective.
You can use any of the following options to file a claim: 1. Fill out all the fields on the previous page and mail it to the following address: Ignis Products - Warranty Department 409 Joyce Kilmer Avenue, Unit 3 New Brunswick, NJ 08901 2.