Troubleshooting - D-Link DIR-605 User Manual

Section 6 - Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DIR-605. Read the
following descriptions if you are having problems. (The examples below are illustrated in Windows® XP. If you have a different
operating system, the screen shots on your computer will look similar to the following examples.)
1..Why.can't.I.access.the.web-based.configuration.utility?
When entering the IP address of the D-Link router (192.168.3.17 for example), you are not connecting to a website on the
Internet or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your
computer must be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
• Internet Explorer 8.0 or higher
• Chrome 5.0 or higher
• Safari 4.0 or higher
• Firefox 3.6 or higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using a different
cable or connect to a different port on the device if possible. If the computer is turned off, the link light may not be on.
• Disable any Internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice, Sygate,
Norton Personal Firewall, and Windows® firewall may block access to the configuration pages. Check the help files included
with your firewall software for more information on disabling or configuring it.
D-Link DIR-605 User Manual

Troubleshooting

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