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Summary of Contents for Cincinnati Bell 504
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Page 2: Table Of Contents
Contents Page Place/Receive Calls ..............................2 Answering a Call ..............................2 Dialing a Number or Extension ..........................2 End a Call ................................2 Place a Call on hold ............................... 2 Transferring a call (Attended, Blind) ........................2 Direct Voicemail Transfer ............................3 Call Waiting Service: Answering a Second Incoming call .................. -
Page 3: Place/Receive Calls
Place/Receive Calls Answering a Call Pick up the handset, press the Answer soft key, or press Speakerphone key. Dialing a Number or Extension Pick up the handset, or use the speaker phone key and dial the extension or number. ... -
Page 4: Direct Voicemail Transfer
Blind Transfer (unattended) Follow the steps below to transfer the call without an announcement. Step Action During the call, use the Right Arrow key, and select the bxfer soft key Enter the number or extension Press Dial soft key and Hang up Direct Voicemail Transfer This feature allows you to send a caller directly to a user’s voicemail box bypassing the user’s ring cycle and instantly plays their recorded greeting. -
Page 5: Placing A Conference Call
Placing a Conference Call Basic Conferencing / 3 way Step Action Call the first party then press the conf soft key. Call the second party, when the second party answers press the conf soft key to join all parties. To end the conference call, hang up. Call Forwarding Step Action... -
Page 6: Features Codes
Features Codes Your Emerge service includes a variety of star feature codes which use a 2 digit number prefixed with a * (star). Each feature code maps directly to an action on the phone system. Below is a quick reference to our most commonly used feature codes. -
Page 7: Voice Mail Flow Chart
Voice Mail Flow Chart While Playing Msgs 1 – Skip Back 2 – Pause 1 – Play Messages Play Message Menu 3 – Fast Forward 2 – Play/Repeat:Skip Envelope 4 – Skip to beginning 2 – Busy Greeting Menu 4 – Play Previous 6 –... -
Page 8: Emerge Voicemail
Emerge Voicemail Accessing the Voicemail Message Main Menu Setting up your voicemail box Step Action Pick up the handset and press the Message Key Enter the Default Passcode ___ Enter a new 4-6 digit passcode at the Voice Portal prompt Re-enter your new passcode at the prompt Follow the prompts to record your Personalized Name Greeting by recording your First and Last name. -
Page 9: Record Your Personalized Greetings
Record Your Personalized Greetings The System has two greetings; Busy and No Answer. The default greetings will play until a personal greeting has been recorded. Busy Greeting Menu The busy greeting will play when Do not Disturb is on or the Ignore soft key is pressed on incoming call To Record a Busy Greeting Step Action... -
Page 10: Voice Mail Overview
Press 3 and follow voice prompts. Option Record New No Answer Greeting Listen to current No Answer Greeting Revert to System default No Answer Greeting Voice Messaging Main Menu Repeat this menu To listen to your messages Step Action Access the Voice Message Main Menu Press 1 to listen to messages. - Page 11 Voice Messaging Main Menu Key Option Play messages Save a Message Delete a Message **Play or repeat message: skip envelope Option Skip Backward 3 seconds Pause Playback Skip forward 3 seconds Skip to beginning of message Skip to end of message Return to previous message Play message envelope (date &...
- Page 12 Key Option Record/ Change Busy Greeting Change No Answer Greeting Compose and Send Menu Option Change current message Listen to current message Send message to specific group member Send Message to entire group Send Message to distribution list (if configured) Set or clear urgent indicator Set or clear confidential indicator Return to voice Messaging Main Menu...
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Page 13: Distribution List Options (From The Voice Messaging Menu Options)
Distribution List Options (from the Voice Messaging Menu Options) Distribution Lists are created in the users Profile through the eVolve Customer Dashboard. Up to 15 distribution list(s) can be created. Select Distribution List Menu - (from Forward Message menu, Key 5) Description Select distribution list 0 Select Distribution list 1 (Distribution lists are numbered... -
Page 14: Accessing Your Voice Messaging Menu
Accessing Your Voice Messaging Menu From your Cisco phone Step Action Press the Message key password Enter your Press 1 to access your voicemail box From Any Internal Cisco Phone Step Action Call the extension or mailbox ID of the voicemail box When the greeting plays, press the * key. -
Page 15: Personalizing Your Ip Phone
Personalizing your IP Phone Accessing your Call History To view the Call History lists Step Action Press the Menu Key, select or press 3 for Call History Press 1 for redial List Press 2 for Answered Calls Press 3 for Missed Calls Use the soft keys to Dial the contact, Delete, or Save the entry to the Contact Directory. -
Page 16: Editing A Contact
Editing a Contact Editing Contact Phone Information Step Action Press the Menu Key, press 1 or highlight and select Directory Use the Arrow Keys to locate the contact to edit. Press the Edit soft key Update the contact information and press the Save soft key. Deleting a Contact Step Action... -
Page 17: Other Feature Codes
Other Feature Codes Feature Codes are the key commands used on the phone to change settings. The most common have been outline previously. The following, is a complete list of the access codes available. Note: Feature codes may vary per company policy. See your administrator for a list of your Feature Codes. Feature Access Code Name Sequence Call Forwarding Always Activation... -
Page 18: Rebooting Your Ip Phone
Rebooting your IP Phone Due to upgrades, or work on your phone you may be asked to reboot your phone. If you are asked by a technician to reboot you phone do the following. Step Action Press the Menu Key Using arrow key scroll down to Option 12 Press the Select soft key Page | 17... -
Page 19: Customer Service And Support
Customer Service and Support Congratulations and Welcome to your new Emerge Service we are pleased to have you on board and look forward to serving your organization! Please contact our Customer Care Support Number with questions about your service, billing or changes that need to be made to your system.
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