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Skyzer Ingenico i5100 Operating Manual

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Ingenico i5100 Version 6.0 Operating Guide
VERSION 1.1
Document ID: 0072

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Summary of Contents for Skyzer Ingenico i5100

  • Page 1 Ingenico i5100 Version 6.0 Operating Guide VERSION 1.1 Document ID: 0072...

  • Page 2: Table Of Contents

    RESTART TERMINAL ........................36 OPERATION OF TERMINAL......................37 MERCHANT LOGON.........................37 4.1.1 Pending Reversal ........................37 PURCHASE TRANSACTION ......................38 CASH OUT TRANSACTION .......................39 REFUND TRANSACTION......................40 CARD NOT PRESENT TRANSACTION..................42 CARD NOT PRESENT REFUND TRANSACTION ...............44 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 3 CONNECTIONS .........................81 LIFT LATCH TO OPEN PRINTER LID....................82 PAPER SIZE ..........................82 OPERATING ENVIRONMENT....................82 SKYZER TECHNOLOGIES CONTACT DETAILS................83 APPENDIX 1 - MERCHANT QUICK GUIDES ..................84 APPENDIX 2 - SELF-INSTALLATION PROCESS..................89 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 4 SKYZER TECHNOLOGIES PAGE 4 OF 91 TABLE OF FIGURES Figure 1 – Features of the Ingenico i5100 .................7 Figure 2 - i5100 Keyboard......................8 Figure 3 - Features of Ingenico i3010 ..................12 Figure 4 - i3010 Keyboard......................13 Figure 5 - Cable Port Locations....................81 Figure 6 - Printer Lid Opening ....................
  • Page 5 SKYZER TECHNOLOGIES PAGE 5 OF 91 FILE LOCATION: A soft copy of this document can be found at: N:\Version 6.0 Operating Manual\Ingenico i5100 Operating Manual Guide v6.doc DOCUMENT OWNER: All changes to this document must be approved and signed off before release by the Marketing Manager.

  • Page 6: Introduction

    SKYZER TECHNOLOGIES PAGE 6 OF 91 1 INTRODUCTION This document serves as a comprehensive guide to the operation of Skyzer’s Ingenico i5100 EFTPOS terminal in New Zealand. 2 HARDWARE OVERVIEW 2.1 The INGENICO i5100 Terminal The Ingenico i5100 Terminal consists of the following elements:...

  • Page 7: Features Of The I5100

    2.1.1 Features of the i5100 Easy loading printer Connection Ports Large graphic backlit display 18-key backlit keyboard Magnetic stripe reader SAM compartment Smart card reader Figure 1 – Features of the Ingenico i5100 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 8: The I5100 Keyboard

    • FUNCTION key/ • FEED key/ • Soft function/Navigation keys located directly under the display keys ( /CHQ, SAV/ & CR/ ) to allow the user to select alternate options on the display. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 9: Green/Enter Key

    0 # * , . To enter an alpha letter, first press the corresponding number key, and then press the CR or FUNC key to scroll through the alpha letters for that key. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 10: Card Reader

    2.1.3.2 Smart Card (IC Card) Insert the card horizontally with the metallic chip facing upwards and leave in position throughout the transaction. Only remove the card when prompted by the terminal. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 11: The Ingenico I3010 Pinpad

    2.2 The INGENICO i3010 Pinpad The Ingenico i3010 pinpad consists of the following elements: The pinpad handset: The interface cable that connects the pinpad to the i5100 terminal: Connects to Connects to pinpad terminal INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 12: Features Of The Pinpad

    SKYZER TECHNOLOGIES PAGE 12 OF 91 2.2.1 Features of the Pinpad Connection Port Backlit display 18-key keyboard Figure 3 - Features of Ingenico i3010 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 13: The I3010 Keyboard

    • Soft function/Navigation keys located directly under the display ( /CHQ, SAV/ & CR/ ) to allow the user to select options on the display. 2.2.2.1 Keypad These are the 0 to 9 keys. They are used for PIN entry. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 14: Green/Enter Key

    2.2.3 Port Layout The following ports are as defined at the rear of the i5100 terminal. Interface Power Port Port (RS232-2) Telephone/ Pinpad Port PSTN Port (RS232-1) Ethernet Port INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 15: Installation Of An I3010 Pinpad

    6. At the conclusion of the synchronisation process, the i3010 pinpad will display: I3010 I3010 02.09 02.09 I3010 I3010 02.09 02.09 1234 1234- - - - D D D D 1234 1234 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 16 NOTE: When replacing an i3010 pinpad, ensure that the power supply to the i5100 terminal is turned off. Unplug the i3010 pinpad cable from the RS232-1 port on the i5100 terminal and then proceed from step 2(as above). INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 17: Set Up

    FUNC 7418 and from the Multi Merchant Setup screen, press 5 to go into the RKI configuration menu. Check the NII (018) and the Host Phone Number (08797) are correct. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 18 ENTER to proceed through the Dial-up configuration. Select required dial mode. 1 = Tone – the modem waits and listens for a healthy dial tone before dialling through to the host (default setting). INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 19 Protocol) IP address, or select 2 to disable DHCP and manually key in the static IP address, subnet mask and default gateway IP address and then press ENTER. Step 8 MERCHANT LOGON Initiate logon to confirm the new comms connectivity to the Host. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 20 Host (Page 37) (Page37) 2 = TCP-IP/Dial 3 = TCP-IP Configure selected comms mode and press ENTER. (Page 26) Optional Broadband Communication * - Broadband connection requires a connection agreement with Paymark INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 21: Multi-Merchant Configuration Summary

    Step 3 REMOTE KEY INJECTION (RKI) CONFIGURATION Upon completion of merchant configuration, the terminal is now prepared to download the ETSL security keys through RKI. As RKI can be performed only in INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 22 Select the desired comms mode by pressing the corresponding number key: 1 = Dial-up 2 = TCP-IP/Dial 3 = TCP-IP Note: Before activating the terminal for Broadband connectivity, a Broadband Agreement form needs to be completed and sent to Paymark. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 23 Repeat the same step for each active merchant and select the desired comms mode. Step 9 MERCHANT LOGON Initiate logon for each active merchant to confirm new comms connectivity to the Host. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 24 (Page 37) comms 3 = TCP-IP connectivity to Configure selected Host (Page 37) comms mode and press ENTER. (Page 26) Optional Broadband Communication * - Broadband connection requires a connection agreement with Paymark INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 25: Eftpos Configuration

    2 2 2 2 - - - - TCP TCP- - - - IP / DIAL IP / DIAL IP / DIAL IP / DIAL 3 3 3 3 - - - - TCP TCP- - - - IP INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 26: Dial-Up Configuration

    This parameter specifies the Secondary Host IP Address. By default, it is set to HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS HOST IP ADDRESS 117.120.32.110. 117.120.3 117.120.32 2 2 2 ..110 117.120.3 117.120.3 Press ENTER. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 27 2 and then the FUNC key. HOST PHONE NO? HOST PHONE NO? HOST PHONE NO? HOST PHONE NO? This parameter specifies the phone Number of the ETSL Host. 08797 08797 08797 08797 Press ENTER. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 28: Tcp/Ip Configuration

    SAVE CONFIG Y/N SAVE CONFIG Y/N SAVE CONFIG Y/N Terminal prompts to save configuration. Press ENTER to save configuration on the terminal or press CLEAR to exit and return to idle screen. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 29: Multi-Merchant Configuration

    DELETE CONFIG? DELETE CONFIG? DELETE CONFIG? DELETE CONFIG? To delete the Terminal Configuration press ENTER, otherwise press CLEAR and the ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO ENTER=YES,CLR=NO terminal will return to MULTI MERCHANT SETUP prompt INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 30 ENTER 1- - - - 8 8 8 8 ENTER 1 ENTER 1 Terminal is preset to “Enter 1 – 8”. To change use the numeric keypad then the FUNC key to access the alpha characters INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 31: Reset Merchant Configuration (Memory Reset)

    Terminal prompts ETSL EFTPOS MEMORY RESET while resetting the merchant configuration and returns to idle. MEMORY RESET MEMORY RESET MEMORY RESET MEMORY RESET NOTE: The above function is performed to delete the configuration for the selected merchant only. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 32: Remote Key Injection (Rki)

    SKYZER TECHNOLOGIES PAGE 32 OF 91 3.5 REMOTE KEY INJECTION (RKI) The Ingenico i5100 terminal supports Remote Key Injection technology to enable automated injection of security keys from ETSL. 3.5.1 Remote Key Injection (RKI) Configuration This function is used to configure the Remote Key Injection operation and can only be performed through Dial-up mode.

  • Page 33: Remote Key Injection (Rki) Initialisation

    Xtra (Option 2) function (page 72) to obtain the keyset loaded onto the terminal. Contact the Paymark helpdesk (0800 800 996) to confirm and activate the keys and merchant ID. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 34: Enable/Disable Terminal Functions

    CLEAR again to disable the INTERFACED function and press ENTER. LICENSE KEY? LICENSE KEY? 10.1 LICENSE KEY? LICENSE KEY? Key in the License Key which can only be obtained from Skyzer Technologies and XXXXXXX XXXXXXX XXXXXXX XXXXXXX press ENTER.

  • Page 35: Configure Receipt Header And Footer

    NOTE: To centre text: begin the line by adding the required number of spaces before keying in text. To insert a space, press 1 followed by the function key 5 times for a single space. Repeat until required number of spaces have appeared. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 36: Restart Terminal

    FUNCTION? FUNCTION? Enter 86 and press ENTER. FUNCTION? FUNCTION? RESTART RESTART Press ENTER to restart the terminal or CLEAR to cancel and return to idle screen. RESTART RESTART TERMINAL? MINAL? MINAL? MINAL? INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 37: Operation Of Terminal

    Until stored pending reversals are cleared, it will not be possible to access the merchant configuration menu and new merchant details will not be accepted by the terminal. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 38: Purchase Transaction

    ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED with PIN entry and prints the transaction receipt. 11.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED with PIN entry and prints the transaction receipt. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 39: Cash Out Transaction

    Transaction has been DECLINED with PIN entry and prints the transaction receipt. NOTE: If the CASH OUT is disabled via FUNC 7415 (Page 34), all CASH OUT functions including the CASH OUT transaction will be disabled. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 40: Refund Transaction

    PIN OR ENTER The Pinpad will prompt for the PIN entry. Ask the cardholder to key in their PIN. 10.0 PIN OR ENTER PIN OR ENTER **** **** **** **** Proceed with step 12.0 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 41 SIG DECLINED will be displayed on both terminal and Pinpad screen. The merchant presses the CLEAR key to decline the cardholder’s signature after SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature fails to match with the card. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 42: Card Not Present Transaction

    Enter the purchase amount and press ENTER. CASH OUT CASH OUT AMOUNT? AMOUNT? CASH OUT CASH OUT AMOUNT? AMOUNT? Only applicable if the CASH OUT is turned on. $0.00 $0.00 $0.00 $0.00 Press ENTER to bypass “CASH OUT” INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 43 PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. 17.0 18.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 44: Card Not Present Refund Transaction

    Select option by pressing the corresponding number key: 2. RECURRING 2. RECURRING 2. RECURRING 2. RECURRING SINGLE 3. INSTALL 3. INSTALL 3. INSTALL 3. INSTALLMENT MENT MENT MENT RECURRING 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN 4. UNKNOWN INSTALLMENT UNKNOWN INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 45 PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED 14.0 ACCEPTED ACCEPTED Transaction has been ACCEPTED and prints the transaction receipt. 15.0 DECLINED DECLINED DECLINED DECLINED Transaction has been DECLINED and prints the transaction receipt. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 46: Emv (Europay Mastercard Visa) Chip Card Transaction

    REMOVE CARD REMOVE CARD NOTE: If no action is taken within 7 seconds, the terminal will proceed with REMOVE CARD REMOVE CARD printing of the receipts and REMOVE CARD prompt will display again. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 47 SIG DECLINED will be displayed on both the terminal and Pinpad screen. The merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature with the card. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 48: Credit Card Tipping Transaction

    SIG REQUIRED SIG REQUIRED SIG REQUIRED SIG REQUIRED NOTE: Under Paymark’s specification, tipping transactions must be verified by the cardholder’s signature rather than PIN. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 49: Tip Transactions

    TIP amounts can not be decreased once entered. If a TIP amount is overcharged, the entire transaction has to be voided and as card data cannot be retrieved, the full amount of the transaction will be lost. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 50 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 4. PURCHASE AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 5. TIP AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT 6. TOTAL AMOUNT INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 51: Tipping Utilities

    Press ENTER to cancel the TIP Transaction and follow through step 8.0 TIP TRANSACTION TIP TRANSACTION TIP TRANSACTION TIP TRANSACTION Press CLEAR to exit and return to TIPPING menu. PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT Void TIP Transaction is processing INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 52: Uploading Tip Transactions

    Press ENTER to view transactions to modify the tip transaction amounts of the stored advices or CLEAR to exit and return to idle screen. VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N VIEW TRANS Y/N INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 53: Printing Tips

    TOTAL AMT NZ$XX.XX NZ$XX.XX TOTAL AMT TOTAL AMT NZ$XX.XX NZ$XX.XX REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N REQUIRED TRANS. Y/N PRINTING PRINTING PRINTING PRINTING Pending tip transaction receipt is being printed. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 54: Debit Card Tipping Transaction

    PROCESSING NOW PROCESSING NOW will be displayed on the terminal and Pinpad while processing the transaction. ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED for PIN entry and prints the transaction receipt. 14.0 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 55: Credit Card Hospitality Transaction

    11.0 SIGN RECEIPT will be displayed on both terminal and Pinpad screen. Tear the receipt off and ask the cardholder to sign receipt. SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT SIGN RECEIPT INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 56 SIG DECLINED will be displayed on both the terminal and Pinpad screen. The 14.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DE SIG DECLINED CLINED SIG DE SIG DE CLINED CLINED signature with the card. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 57: Hospitality Completion Transaction

    PROCESSING NOW will be displayed on the terminal while processing the transaction. PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW Transaction has been accepted and receipt is printed. ACCEPTED ACCEPTED ACCEPTED ACCEPTED INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 58: Hospitality Utilities

    PROCESSING NOW will be displayed on the terminal and Pinpad while PROCESSING NOW PROCESSING NOW processing the transaction. 10.0 ACCEPTED ACCEPTED ACCEPTED ACCEPTED Transaction has been ACCEPTED for PIN entry and transaction receipt is printed. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 59 SIG DECLINED will be displayed on both terminal and Pinpad screen. The 15.0 merchant presses CLEAR to decline the cardholder’s signature after verifying SIG DECLINED SIG DECLINED SIG DECLINED SIG DECLINED signature with the card. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 60: Hospitality Extra Charges Transaction

    2. UNSECURE ECOM 1. MOTO (Mail Order Telephone Order) 2. Unsecure ECOM (Electronic Commerce .e.g. Internet) If 1 is pressed, then follow through step 8.0. If 2 is pressed, then follow through step 9.0 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 61 PROCESSING NOW PROCESSING NOW 14.0 Transaction has been ACCEPTED and transaction receipt is printed. ACCEPTED ACCEPTED ACCEPTED ACCEPTED 15.0 Transaction has been DECLINED and transaction receipt is printed. DECLINED DECLINED DECLINED DECLINED INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 62: Cheque Verification Authorisation

    NOTE: There is no receipt printed for this transaction since the only requirement is for the merchant to obtain approval for the cheque. The response message stays on the display until the merchant presses ENTER. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 63: Merchant Administration Functions

    1-2. Totals should all appear as $0.00 on the printout.) - If no is selected, terminal will return to idle without resetting the totals. (To check this, repeat steps 1-2. Totals should remain the same.) INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 64: Settlement Inquiry

    NOTE: Terminal will prompt for any stored Tip Transactions and/or Electronic Offline Voucher to be transmitted. Press ENTER to transmit or press CLEAR to proceed with settlement cutover. Settlement inquiry record is printed. TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 65: Settlement Cutover

    PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW PROCESSING NOW will be displayed on the terminal while processing the transaction. TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE TRANS. COMPLETE Settlement cutover record is printed. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 66: Duplicate Receipt

    ENTER to Select display MERCHANT NAME and ENTER to Select. Press ENTER to select displayed merchant. Press CLEAR or CANCEL to select a different merchant. PRINTING PRINTING Prints the last cardholder transaction. PRINTING PRINTING INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 67: Electronic Offline Vouchers (Eov)

    • If a transaction other than a Purchase is attempted whilst in EOV mode, the terminal will respond with error message: “INVALID OFFLINE TRANSACTION”. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 68: Upload Electronic Offline Voucher (Eov) Transactions

    PROCESSING NOW PROCESSING NOW PROCESSING NOW The terminal starts to upload the stored offline transactions which were stored on the terminal. X OF XX X OF XX X OF XX X OF XX INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 69: Administration

    Configure Receipt Header and Footer 3825 Restart Terminal Upload Electronic Offline Voucher Transactions Diagnostics 9904 Training Mode 9999 Terminal Management System (TMS) 2467 Configuration Terminal Management System (TMS) 2468 Download Reset TMS Download 1234 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 70: Diagnostics

    Screen should display this during display test. Press ENTER or CLEAR to go onto next test, CANCEL to return to idle prompt. █ █ █ █ █ █ █ █ █ █ █ INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 71 PROCESSING NOW PROCESSING NOW ACCEPTED ACCEPTED Terminal screen will display ACCEPTED if COMMS test is successful. Press ACCEPTED ACCEPTED ENTER to return to idle screen. PRESS ENTER PRESS ENTER PRESS ENTER PRESS ENTER INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 72: Extra Terminal Functions

    RESTART RESTART Press ENTER to restart the terminal CANCEL to return to idle prompt. If ENTER key is pressed, terminal will restart and soon return to idle prompt. TERMINAL? TERMINAL? TERMINAL? TERMINAL? INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 73 DATE – – – – DDMMYY DDMMYY To change the Date, enter the day, month and the year on the keyboard and DATE DATE DDMMYY DDMMYY press ENTER 19/01/09 19/01/09 19/01/09 19/01/09 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 74: Training Mode

    NOTE: Before the terminal can operate in training mode, the terminal and merchant ID’s must be configured. Ensure that any pending transactions that are stored on the terminal have been settled before exiting the Training mode. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 75: Terminal Management System (Tms)

    1200 2 2 2 2 - - - - 2400 2400 2400 2400 By default, option 3 is always selected. 3 3 3 3 - - - - 14400 14400 14400 14400 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...
  • Page 76 Press ENTER. XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX XXX.XXX.XXX.XXX PRIMARY PRIMARY PRIMARY PRIMARY This parameter specifies the Primary Host Port number. HOST PORT HOST PORT HOST PORT HOST PORT Press ENTER. XXXX XXXX XXXX XXXX INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 77: Terminal Management System (Tms) Download

    FILE DOWNLOAD FILE DOWNLOAD FILE DOWNLOAD FILE DOWNLOAD NZXXXXXXXXXX NZXXXXXXXXXX NZXXXXXXXXXX NZXXXXXXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX XXXXXX/XXXXXX NOTE: When the terminal has finished downloading the application software, the terminal will then restart itself. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 78: Reset Tms Download

    Terminal is resetting the TMS download and returns to the idle screen. PLEASE WAIT PLEASE WAIT PLEASE WAIT PLEASE WAIT NOTE: Upon completion of the reset TMS download, return to FUNC 2467 (Page 77) to being EFTPOS application software download again. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 79: New Features Of The Terminal

    5.6.2 ONE OR TWO PIECE UNIT The Ingenico i5100 can function as either an IPP terminal or as an EPP terminal with the i3010 pinpad attached. This dual functionality allows a merchant to simply unplug a failed pinpad, re-boot the terminal and continue processing transactions until the pinpad can be replaced.

  • Page 80: Safety And Maintenance

    INGRESS GUARDS To help minimise risk of dust or water ingress to the terminal, the use of an ingress guard is recommended. Recommended supplier: KeyCovers (Auckland) Email: sales@keycovers.co.nz Phone: (09) 627 5600 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 81: External Power Supply

    ECR Interface Cable Ethernet Cable Pinpad Cable Figure 5 - Cable Port Locations NOTE: The pinpad cable connects to the RS232-1 port and the ECR interface cable connects to the RS232-2 port. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 82: Lift Latch To Open Printer Lid

    The paper roll size is 57mm width and 50mm diameter. Please take note of the direction of the paper roll. Figure 7 - Paper Roll Loading OPERATING ENVIRONMENT The operating temperature range for this device is between 5 C and 40 INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 83: Skyzer Technologies Contact Details

    Unit A4, 1066 Great South Road Mt Wellington, Auckland New Zealand Internet Access http://www.skyzer.co.nz Technical Questions and Sales Enquiries info@skyzer.co.nz If you have any comments or suggestions relating to this guide please contact Skyzer Technologies directly. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 84: Appendix 1 - Merchant Quick Guides

    SKYZER TECHNOLOGIES PAGE 84 OF 91 APPENDIX 1 - MERCHANT QUICK GUIDES INGENICO i5100 TERMINAL – EFTPOS OPERATION GUIDE SINGLE MERCHANT OPERATION PURCHASE + CASH OUT WITH DEBIT CARD LOG ON Swipe the customer’s card Press ENTER until SUPERVISOR menu...

  • Page 85: Ingenico I5100 Version 6.0 Operating Guide

    SKYZER TECHNOLOGIES PAGE 85 OF 91 INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SINGLE/MULTI-MERCHANT OPERATION UPLOAD CREDIT CARD TIPPING QUICK GUIDE AUTHORISATION Press ENTER until TIPPING menu is displayed Press CR key to select UTIL Press ENTER until TIPPING menu is displayed...

  • Page 86: Ingenico I5100 Version 6.0 Operating Guide

    SKYZER TECHNOLOGIES PAGE 86 OF 91 INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SINGLE/MULTI-MERCHANT OPERATION TOP-UP AUTHORISATION CREDIT CARD HOSPITALITY QUICK GUIDE Press ENTER until HOSPITALITY menu is displayed Press CR key to select UTIL AUTHORISATION (Select the merchant to transact with and press ENTER - FOR MULTI-...

  • Page 87: Ingenico I5100 Version 6.0 Operating Guide

    SKYZER TECHNOLOGIES PAGE 87 OF 91 INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SINGLE/MULTI-MERCHANT OPERATION CARD NOT PRESENT TRANSACTION EMV CHIP CARD TRANSACTION Press ENTER until ETSL EFTPOS menu is displayed Press CHQ key to select PUR PIN ENTRY TRANSACTION...

  • Page 88: Ingenico I5100 Version 6.0 Operating Guide

    SKYZER TECHNOLOGIES PAGE 88 OF 91 INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE MULTI-MERCHANT OPERATION PURCHASE + CASH OUT WITH DEBIT CARD LOG ON Swipe the customer’s card Press ENTER until SUPERVISOR menu is displayed Select the merchant to transact with and press ENTER...

  • Page 89: Appendix 2 - Self-Installation Process

    Insert RJ-12 cable into the Pinpad Insert RJ-12 cable into the RS232-1 port. telephone line/PSTN port. Insert RJ-12 cable into the Insert RJ-12 cable into the ECR Ethernet port. interface RS232-2 port. INGENICO I5100 VERSION 6.0 OPERATING GUIDE Version 1.1...

  • Page 90: Ingenico I5100 Version 6.0 Operating Guide

    SKYZER TECHNOLOGIES PAGE 90 OF 91 INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SELF-INSTALLATION PROCESS Insert the power cable into the Insert the cables through the power port. restraint clip slots. Press the restraint clip down firmly to engage with outer clip.
  • Page 91 SKYZER TECHNOLOGIES PAGE 91 OF 91 INGENICO i5100 TERMINAL – EFTPOS OPERATING GUIDE SELF-INSTALLATION PROCESS LIFT LATCH TO OPEN PRINTER LID To open the printer lid, press the printer latch backwards which will release the locks and then lift up the printer lid.

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