Subscribe to Our Youtube Channel
Related Manuals for DSG IP590
Summary of Contents for DSG IP590
- Page 1 InterPBX Communication System IP590 IP Phone User’s Guide V2.31b 09IP59M.E2.31b.EN7...
- Page 2 DSG, DSG logo, InterPBX, Blaze, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, Web-Based InterPBX System Administration Interface, DSG SoftPhone, SoftConsole, InterConsole, and S300X are trademarks of DSG Technology, Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners.
-
Page 3: Table Of Contents
Table of Contents Table of Contents Chapter 1 Using The IP Phone ......................5 Overview of IP Phone ......................6 Navigating LCD Display....................7 Making Internal Calls ....................10 Making External Calls....................11 Using Authorization Code to Make Calls ..............12 Answering Calls ......................12 Call Forwarding......................13 Boss and Secretary Groups....................14 E911 ..........................15 Virtual Extensions ......................15... - Page 4 Table of Contents Recording Calls.......................34 Playing Recordings ......................34 Chapter 4 InterPBX Management Website ..................37 Login to the InterPBX Management Website .............38 Personal Information .....................38 Button Mapping......................39 Answering Option......................44 Mailbox Preferences .......................46 Notification........................47 Distribution List......................49 Change Password ......................49 Chapter 5 Maintenance........................51 Connecting the IP Phone ....................52 Adjusting the Supporting Bracket................52 IP Phone Setup........................53...
-
Page 5: Chapter 1 Using The Ip Phone
Chapter 1 Using The IP Phone The IP590 IP Phone is a full-featured IP phone with a large LCD display. It provides a 6x21 LCD display, 9 programmable buttons and 9 function keys. The IP590 also provides a full-duplex speakerphone and PoE function. The LCD displays your extension number, name, time, caller ID and call status. -
Page 6: Overview Of Ip Phone
Chapter 1 Using The IP Phone Overview of IP Phone Please refer to the figure below to operate your phone. IP590 Front View LCD Display Displays information such as extension number, name, time, call status, caller ID, number of new messages, missed calls, forward destination and others. -
Page 7: Navigating Lcd Display
Press to hold a call, or press again to retrieve the call. Transfer Button During a call, press to transfer a call to another extension. Or press again to retrieve the call. Navigating LCD Display IP590 provides a 6x21 large LCD display. You may follow the on-screen guidance... - Page 8 Chapter 1 Using The IP Phone and use the soft keys at the bottom and line buttons on the right side to select or edit setting items. Below is the structure of features and settings.
- Page 9 Chapter 1 Using The IP Phone V Mail: Press L2 Line Button to access Voice Mail System. You need to press the password to enter. The default password is blank. New Messages: Press L1 to listen to new messages. Old Messages: Press L2 to listen to old messages. Send Messages: Press L3 and follow the on-screen guidance to send messages to a mailbox or a group.
-
Page 10: Making Internal Calls
Chapter 1 Using The IP Phone D CFWD: After you assign the Direct Call Forward target, you may press L3 to enable or disable this function. When enabled, you will see [Fwd to xxx] displayed on the display. Redial: Press L4 to redial the last outgoing call you made. Menu: Press Menu soft key to access settings as below. -
Page 11: Making External Calls
Chapter 1 Using The IP Phone 11 to Chapter 4 InterPBX Management Website. Direct Outward Dialing: If the Administrator enables your Direct Outward Dialing function, this means that when you lift the handset you will get an outgoing line. You may press the Intercom button for making internal calls. Multiple Call Appearances: For IP phones supporting programmable buttons, you may set Call Appearance on them using Button Mapping to offer more intercoms for making calls. -
Page 12: Using Authorization Code To Make Calls
Chapter 1 Using The IP Phone making calls. Multiple Call Appearances: For IP phones supporting programmable buttons, you may set Call Appearance on them using Button Mapping to offer more intercoms for making calls. You can press any available Call Appearance button and dial the CO line access code followed by the phone number as you usually Using Authorization Code to Make Calls If you need to make calls from an extension with limited call permission, you may... -
Page 13: Call Forwarding
Chapter 1 Using The IP Phone 13 Distinctive Ringing: When the distinctive ringing is enabled by the Administrator, you may distinguish the internal calls from the external calls by different ringing sounds. Busy/Ring-No-Answer: If you are not available or busy, the call will be forwarded to the voice mail system. -
Page 14: Boss And Secretary Groups
Chapter 1 Using The IP Phone Enable Forward All Calls: 1. Lift the handset. 2. Press #44 + phone number + #. If the forward target is an external phone number, you need to input the CO line access code, such as 0. You will head beep tones and the forward target is displayed on the LCD screen. -
Page 15: E911
Chapter 1 Using The IP Phone 15 E911 InterPBX Server supports digital gateway E911 function that police can know exactly where the caller’s location after caller outbound E911. E911 only know where gateway trunk located. It does not know where IP phone located especial for off-premised phone. -
Page 16: Placing A Call On Hold
Chapter 1 Using The IP Phone 2. Press the Menu soft key and select Call Records. 3. Use the line buttons (L1-L3) to select entries. Missed Calls: Displays the latest 10 missed calls. ‧ Received Calls: Displays the latest 10 received calls. ‧... -
Page 17: Transferring Calls
Chapter 1 Using The IP Phone 17 administrator has to turn on the CO line extension number display function). When the phone rings, the LCD will display the internal or external call number. Transferring Calls 1. During a call, press the Transfer button. 2. -
Page 18: Call Back
Chapter 1 Using The IP Phone again (For analog phone user, please press the hook flash). The Call Waiting function only allows one caller in queue. You can enable this function through InterPBX Management Website. Please refer to Chapter 4 InterPBX Management Website/Answering Option for more details. -
Page 19: Accessing Voice Mailbox
Chapter 1 Using The IP Phone 19 Accessing Voice Mailbox 1. Press the Message button to access to your mailbox. (Or press ##.) 2. Enter your password and press #. (The default password is blank; you don’t have to enter any password.) 3. -
Page 20: Call Park
Chapter 1 Using The IP Phone code. Call Park If you would like to transfer a call to a person that’s not in sight but in the office, you can park the call in a specific parking slot. The parked call can be picked up from any other extension. -
Page 21: Group Information
Chapter 1 Using The IP Phone 21 You can broadcast over the external amplifier or paging system if it’s connected with the Voice Gateway. 1. Lift the handset. 2. Press the specific Voice Gateway paging code. (Consult your administrator for the paging code.) 3. -
Page 22: Making Calls Through Aar, Ars Or Joint Servers
Chapter 1 Using The IP Phone To Login: 1. Lift the handset or press the Speakerphone button. 2. Press #35. 3. Press the Extension Group Number to login. (Consult your administrator for the Extension Group Number.) To Logout: 1. Lift the handset or press the Speakerphone button. 2. - Page 23 Chapter 1 Using The IP Phone 23 2. Press the Speaker button again to end the call.
-
Page 25: Chapter 2 Voice Mail System
Chapter 2 Voice Mail System Chapter 2 Voice Mail System InterPBX Communication System provides a built-in VMS System. It allows callers to leave voice messages in your voice mailbox. You can play the voice messages or forward voice messages to someone else. You may also record your personal greetings or edit the message transfer function. -
Page 26: Listening To Messages
Chapter 2 Voice Mail System Listening to Messages If someone leaves messages in your voice mailbox, the system will inform you by the way of your personal message notification settings. In addition, the LCD on IP phones will show the number of new messages and the Message lamp will be lit. When you lift the handset or press the Speakerphone button, you will hear beep tones. -
Page 27: Sending A Message
Chapter 2 Voice Mail System rewind the message by 1 second and then continue to play the message. Fast Forward: When you are listening to a message, press the button to fast forward the message by 1 second and then continue to play the message. - Page 28 Chapter 2 Voice Mail System Recording Your Greetings 1. Press the Message button to access to your mailbox (Or press ##). 2. Enter your password and then press (The default password is blank). 3. Press 4 to set personal options. 4.
- Page 29 Chapter 2 Voice Mail System 3. Press 4 to set Personal Options. 4. Press 2 to edit “Notification Function”, which includes internal and external notifications. Press 1 to edit Internal Notification: The Internal Notification is Extension Notification. Please follow the system prompts to enable or disable the extension notification.
- Page 30 Chapter 2 Voice Mail System to Chapter 4 InterPBX Management Website/Notification for more details. Note: Sending a notification to phone or pager may be limited by your Class of Service. Please consult your administrator for your Class of Service. Setting Mailbox Preferences 1.
-
Page 31: Accessing Voice Mail Remotely
Chapter 2 Voice Mail System 15 members. Please follow the system prompts to add or modify the distribution list. You can also edit the above functions through InterPBX Management Website. Please refer to Chapter 4 InterPBX Management Website/Distribution List for more details. - Page 32 Chapter 2 Voice Mail System The administrator has to enable this function and set the SMTP server on the System Parameter option. Your e-mail address must be set on the Notification option. Please refer to Chapter 4 InterPBX Management Website/Notification for more details.
-
Page 33: Chapter 3 Recording System
Chapter 3 Recording System Chapter 3 Recording System The InterPBX system can improve enterprise operation with the built-in or stand-alone recording system. Extensions can listen to recordings directly from their phones. -
Page 34: Recording Calls
Chapter 3 Recording System Recording Calls InterPBX supports built-in Store-on-Demand or Recording-on-Demand functions and embedded professional recording system. Blaze5000 Series: It provides built-in Record-on-Demand and Store-on-Demand recording functions. When there is no one on the Store-on-Demand list, Record-on-Demand will still be available. Up to 10 concurrent recording channels will be provided. - Page 35 Chapter 3 Recording System In the recording system, you can press * anytime to return to the previous menu. When playing recordings, you can press 0 (zero) to skip the time stamp announcement of the recording. If your UMS is enabled and the e-mail is set, after playing a recording, you will be prompted to send the recording you just played to your email.
-
Page 37: Chapter 4 Interpbx Management Website
Chapter 4 InterPBX Management Website Chapter 4 InterPBX Management Website InterPBX system allows extension users to edit personal extensions from the Web-Based Administration Tool. You can edit options including Button Mapping, Station Speed Dialing, Answer Option, Mailbox, Message Notification, Distribution List and Change Password. -
Page 38: Login To The Interpbx Management Website
Chapter 4 InterPBX Management Website Login to the InterPBX Management Website Please login to the InterPBX Management Website from your web browser. 1. Open the browser and type in your Blaze Server’s IP address in the address bar. (Please consult your administrator for the Blaze Server IP address.) 2. -
Page 39: Button Mapping
Chapter 4 InterPBX Management Website Button Mapping The programmable buttons on IP phones can be assigned as a specific CO line, CO Line Group, an Extension, or other common functions such as Conference or Speed Dial. Your system or group administrators may set some or all the buttons. You can set the unlocked programmable buttons based on your needs. - Page 40 Chapter 4 InterPBX Management Website the phone number set on the speed dial number by pressing the programmable button. If the “Number” box is empty, you need to enter a specific speed dial number after pressing the programmable button. Action Designated Number Description Access Ext.
- Page 41 Chapter 4 InterPBX Management Website Action Designated Number Description Auxiliary Time Agents can enable this function to notify the system stop assigning incoming calls to their extensions so that the agents can leave their seats temporarily without logging out the system. Call Appearance Press to make or receive calls.
- Page 42 Chapter 4 InterPBX Management Website Action Designated Number Description Call Pickup CO Line To answer the least recent incoming call ringing on the system. Call Pickup Directed An extension number To answer a call ringing at another extension. Conference Call Start Conference with the callers placed on Hold.
- Page 43 Chapter 4 InterPBX Management Website Action Designated Number Description Manual-In To allow agents to pick up the next incoming call manually by pressing the specific button of Manual-In function. Member Login An Extension Group Login to be one of the Number members in the Extension Group.
-
Page 44: Answering Option
Chapter 4 InterPBX Management Website In addition to the system-wide speed dialing, you can also edit frequently dialed phone number on “Station Speed Dialing” for individual use. 1. Select the Speed Dial item. 2. On the “Station Speed Dialing” list, select one speed dial number. 3. - Page 45 Chapter 4 InterPBX Management Website 1. Select the Answering Option item. 2. Check the options you need for All Calls, Busy, and Ring-No-Answer. 3. Select a location from the list to answer incoming calls. Ext: When selected, calls will be forwarded to the other extension or an external phone number.
-
Page 46: Mailbox Preferences
Chapter 4 InterPBX Management Website Trunk to Trunk transfer function needs to be enabled by your administrator. Mailbox Preferences You can edit personal voice mailbox settings in this section. 1. Click the Mailbox item. 2. Language: Select the system prompt language from the Language list. It provides up to 4 different languages. -
Page 47: Notification
Chapter 4 InterPBX Management Website Notification The Notification allows you to assign several methods to notify you when receiving new voice messages. Internal Notification The Internal Notification is Ring Notification. When the extension receives new messages, the system will notify the receiver by ringing the extension. This function can be used on different kinds of extensions such as assistant extensions, analog phones, and virtual extensions. - Page 48 Chapter 4 InterPBX Management Website 2. Set the “Notification Schedule” to deliver notification during business hours or specified hours to avoid interruptions. 3. Set the notification sequence. Set the destination type and its associated phone number or pager ID. You don’t need to add the CO line access code such as “0”...
-
Page 49: Distribution List
Chapter 4 InterPBX Management Website Distribution List You can record or transfer voice messages to a personal mailbox or a distribution list. Please edit your distribution list as follows. 1. Click the Distribution List item. 2. Select a List ID from the list. 3. - Page 50 Chapter 4 InterPBX Management Website...
-
Page 51: Chapter 5 Maintenance
Chapter 5 Maintenance Chapter 5 Maintenance You can learn how to connect IP phones, adjust the supporting bracket or edit IP phones settings in this chapter. -
Page 52: Connecting The Ip Phone
Chapter 5 Maintenance Connecting the IP Phone There are two RJ45 ports on the rear of the IP590 for connecting to LAN and PC. Please refer to the following diagram to connect your phone. IP590 supports PoE. If your switch support PoE function, you do not need to connect the power cord. -
Page 53: Ip Phone Setup
Chapter 5 Maintenance IP Phone Setup The IP Phone Settings of IP590 are as follows. Please don’t change the settings unless required by your administrator. 1. Follow the on-screen guidance, press Menu soft key and press L2 line button to enter the setting mode. -
Page 55: Appendix A: Specifications
Appendix A: Specifications Appendix A: Specifications LCD Display 6 lines by 21 characters with backlight Interface 2 x 10/100 BaseT RJ45 for LAN and PC 1 x 10/100 BaseT RJ45 for attendant console 1 headset jack (6P4C) with a plug to 4P4C CODECs G.723.1, G.711, G.729a Protocols... -
Page 57: Appendix B: Quick Start Guide
Appendix B: Quick Start Guide Appendix B: Quick Start Guide Function List During a call, if you want to activate a function, please press the Transfer button first and then enter the function code. For example, if you want to initiate a conference call, please put all the members on hold. - Page 58 Appendix B: Quick Start Guide Function Feature access code Description temporarily without logging out the system. Call Appearance A specified programmable Press to make or receive calls. It button functions similar to intercom. When more than one button is assigned, buttons with lowest number will take the first call.
- Page 59 Appendix B: Quick Start Guide Function Feature access code Description (Please enable Call Waiting function.) Conference Call Transfer + #40 Start Conference with callers placed on hold. DND Set #17 + 1 (Enable DND) Enable or disable Do-Not-Disturb #17 + 0 (Disable DND) function.
- Page 60 Appendix B: Quick Start Guide Function Feature access code Description Demand) recordings from the beginning of the call will be saved. For Record on Demand, recording will start after enable the function. Retrieve Message Message button or ## To access mailbox. (on analog phones) Retrieve Record To play the saved recording.
- Page 61 Appendix B: Quick Start Guide Activate the Recording During a call, press the specific programmable button or REC/PLAY button to save or start recording. After the call completes, the system will stop recording automatically. Play Recordings Press the specific programmable button or REC/Play button or function code #42 to play recordings.
- Page 62 Appendix B: Quick Start Guide InterPBX Management Website Enter the Blaze Server IP in the address bar of the web browser and click the User Login icon. (Please consult the administrators for the Blaze Server IP address.) Enter your extension number in the “Extension No.” box. Enter your password.
-
Page 63: Appendix C: Navigating The Lcd Display
Appendix C: Navigating the LCD Display IP590 provides a 6x21 large LCD display. You may follow the on-screen guidance and use the soft keys at the bottom and line buttons on the right side to select or edit setting items. - Page 64 Appendix C: Navigating the LCD Display...
-
Page 65: Index
Index Index AAR..............11 Indicate from which ext group....21 Access Mailbox ..........19 Install bracket ..........52 Accessing Voice Mail Remotely ....31 Internal Notification ........29 Answering Calls ........... 12 Internal Paging ..........20 Authorization Code ........12 IP Phone Setup ..........53 Auto Answer.......... - Page 66 Index...
Need help?
Do you have a question about the IP590 and is the answer not in the manual?
Questions and answers