Page 1 ® 2N Indoor Touch User guide Firmware: FW 3.0.x Version: 3.0.x www.2n.cz...
Page 2 2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services. On www. faq.2n.cz you can find information regarding products adjustment and instructions for optimum use and procedures „What to do if...".
Page 3 The 2N TELEKOMUNIKACE a.s. is the holder of the ISO 9001:2009 certificate. All development, production and distribution processes of the company are managed by this standard and guarantee a high quality, technical level and professional aspect of all our products.
Page 4 2. Description and Installation 2.1 Before You Start 2.2 Brief Installation Guide 2.3 Installation Conditions 2.4 Status LED 2.5 First Startup 3. 2N® Indoor Touch Configuration 3.1 Factory Reset 3.2 Home Screen 3.3 Launcher Configuration 3.4 Device Upgrade 2N TELEKOMUNIKACE a.s., www.2n.cz...
Page 5 4.1.3.4 My2N Mobile Video 4.1.3.5 Settings 4.1.3.5.1 Settings 4.1.3.5.2 Do Not Disturb (DND) 4.1.3.6 Help 4.1.4 Notifications in 2N® Indoor Touch Environment 4.2 iOS Version 4.2.1 Application Description 4.2.2 Application Installation 4.2.3 Application Environment and Configuration 4.2.3.1 List of Devices 4.2.3.2 Call Log...
Page 6 5.3 Device 5.3.1 Network 5.3.2 Home Screen 5.3.3 Local Settings 5.3.4 Display 5.3.5 Audio 5.3.6 Maintenance 5.4 Application 5.4.1 2N® Helios IP Mobile 5.4.1.1 Devices 5.4.1.2 Settings 5.4.1.2.1 Common 5.4.1.2.2 Password 5.4.1.2.3 SIP Proxy 5.4.1.2.4 Video 5.4.1.3 Info 5.4.2 Settings 5.5 Limitations...
Page 7: Product Overview
The section also includes safety precautions. Here is what you can find in this section: 1.1 Product Description 1.2 Differences between Models 1.3 Terms and Symbols 1.4 Safety Precautions 2N TELEKOMUNIKACE a.s., www.2n.cz 7/152...
Page 8: Product Description
802.11bgn WiFi interface (depending on the Part No.) Status RGB LED at front Binary inputs and outputs for control of other devices Android operating system with pre-installed basic applications and own user interface ® Pre-installed Helios IP Mobile application 2N TELEKOMUNIKACE a.s., www.2n.cz 8/152...
Page 9 If a feature is not available in all the models, a note is added to the respective subsection. 2N TELEKOMUNIKACE a.s., www.2n.cz 9/152...
Page 10 Useful information for quick and efficient functionality. Note Routines or advice for efficient use of the device. Future Functions, New Features grey-marked text in this document designates the functions and features that are under preparation or development at present. 2N TELEKOMUNIKACE a.s., www.2n.cz 10/152...
Page 11: Safety Precautions
Ethernet cable can only be carried to the required site. ® Although Indoor Touch is not intended for cars or aeroplanes, all ® prohibitions and regulations relating to adapter equipped devices apply to 2N Indoor Touch too. 2N TELEKOMUNIKACE a.s., www.2n.cz 11/152...
Page 12 Respect the local standards for installation of electronic devices onto flammable materials while mounting! Use a cross-point screwdriver for tightening the fitting screws on the device sides to ® place Indoor Touch properly. 2N TELEKOMUNIKACE a.s., www.2n.cz 12/152...
Page 13: Before You Start
2.1 Before You Start Product Completeness Check ® Please check the Indoor Touch delivery before starting installation: Indoor Touch Quick Start manual Wall holder (screwed to device) Installation fittings (2 screws, 2 plugs for flush mounting) Front Layout 2N TELEKOMUNIKACE a.s., www.2n.cz 13/152...
Page 14 Glass frame LCD display with capacitive touch layer Status RGB LED Loudspeaker Microphone micro SD card slot Contactless card reader (depending on the Part No.) Backside Connectors 2N TELEKOMUNIKACE a.s., www.2n.cz 14/152...
Page 15 LED starts shining blue to signal the resetting process. Press the Factory reset button for a rather long time (up to 10 s) to factory reset the device. The front panel LED starts shining yellow to signal the resetting process. 2N TELEKOMUNIKACE a.s., www.2n.cz 15/152...
Page 16 Place the device carefully from top to bottom with its bottom part slightly away (up to 5 cm) from the wall. When the device fits to the main holder supports, push the device bottom part onto the wall. Tighten the safety screws on both the device sides. 2N TELEKOMUNIKACE a.s., www.2n.cz 16/152...
Page 17 (perpendicular to the ® floor) in the height of up to 120 cm above the floor. If necessary, operate 2N Indoor Touch in a position other than as aforementioned for a short time only, for quick testing purposes in a servicing centre, for example.
Page 18: Wall Mounting
Caution Factory reset results in a change of the Ethernet interface configuration! A defective Ethernet cable may lead to a high packet loss in the E thernet and subsequent instability and poor video call quality! 2N TELEKOMUNIKACE a.s., www.2n.cz 18/152...
Page 19: Firmware Upgrade
Configuration for details. Firmware Upgrade ® We recommend you to upgrade the Indoor Touch firmware during installation. Refer to www.2n.cz for the latest FW version. Refer to 3.4. Device Upgrade for the firmware upgrade procedure. 2N TELEKOMUNIKACE a.s., www.2n.cz 19/152...
Page 20 Standard Operation: Colour State No light Device state is displayed Blue is on Stand-by mode (display off) Other ® Notification of other states of applications running in the system (2N Helios IP states Mobile , e.g.). 2N TELEKOMUNIKACE a.s., www.2n.cz 20/152...
Page 21 Caution ® If you do not select the "Don't show welcome screen and run 2N Helios IP Mobile at next start instead" option on the welcome screen before ®...
Page 22 (depending on the Part No.). The licence expiry may cause a partial limitation of the device functionality! Refer to 3.3 Launcher Configuration for the current licence state and licence adding procedure if necessary. 2N TELEKOMUNIKACE a.s., www.2n.cz 22/152...
Page 23 3. 2N® Indoor Touch Configuration ® This section describes the Indoor Touch configuration. Here is what you can find in this section: 3.1 Factory Reset 3.2 Home Screen 3.3 Launcher Configuration 3.4 Device Upgrade 2N TELEKOMUNIKACE a.s., www.2n.cz 23/152...
Page 24: Factory Reset
Press and hold the Reset button until the notification RGB LED lights up (yellow). Release the Reset button and follow the instructions displayed. Caution Factory reset results in a complete deletion of all user data. 2N TELEKOMUNIKACE a.s., www.2n.cz 24/152...
Page 25 Gallery – launch the photo/image processing application. File manager – launch a standard file system application. ® ® Helios IP mobile – video call application; refer to 4. 2N Helios Mobile IP Configuration for details. Browser – launch an Internet browser application.
Page 26 Back icon – helps you return one level higher or one step back (depending on the application type). Home icon – helps you return to the introductory screen. Squares icon – helps you switch the currently launched applications. Loudspeaker icons – help you increase/decrease the system loudspeaker volume. 2N TELEKOMUNIKACE a.s., www.2n.cz 26/152...
Page 27 Complete the correct access password. Caution The factory access password is "2n“. If you lose the access data, you will have to factory reset the device! Change the password in the Settings – Home screen menu.
Page 28 LAN, WiFi – current Ethernet and WiFi adapter configuration. Licence key types: APP – third party application download ® LAUNCHER – Indoor Touch launcher - Android launcher switching ROOT – option to use Superuser rights for the applications installed ® HTTP API – 2N...
Page 29 Indoor Touch hardware damage in extreme cases if the Superuser rights are used. Therefore, use ROOT licence at your own risk. Using the ROOT licence makes the ® Indoor Touch guarantee null and void. 2N TELEKOMUNIKACE a.s., www.2n.cz 29/152...
Page 30 IP DNS – DNS server IPv4 address if the DHCP client is off. Click Apply settings to save the current adapter settings. Click Select network to select the WiFi AP network to which the device shall be connected. 2N TELEKOMUNIKACE a.s., www.2n.cz 30/152...
Page 31 ® Make sure that your Indoor Touch is connected to one and the same LAN with the 2N Helios IP intercom or the third party unit engaged in the communication. Refer to https://faq.2n.cz/ for more details. Local Settings Open keyboard settings –...
Page 32 (abbreviated). If you enter an incorrect format, no weather forecast will be displayed. Make sure while setting the location that the device is connected to the Internet. Refer to http://openweathermap. org/ for more details. Audio Open Settings – set the device volume level. 2N TELEKOMUNIKACE a.s., www.2n.cz 32/152...
Page 33 White LED when display is turned off – the white LED lights up automatically after the LCD display turn-off to indicate the stand-by mode. Enable notifications – enable LED notifications of selected events (missed calls, e.g.) in the stand-by mode. 2N TELEKOMUNIKACE a.s., www.2n.cz 33/152...
Page 34 (click Set password for access to settings). Software Allow installation of apps from unknown sources – enable/disable installation of other applications from an microSD card (SDHC) up to 16GB or the Internet. 2N TELEKOMUNIKACE a.s., www.2n.cz 34/152...
Page 35 SD card – search the microSD card (SDHC) up to 16 GB for applications with signatures matching the applications installed. Then select the required application from a list. Uninstall application – uninstall the user installed applications. 2N TELEKOMUNIKACE a.s., www.2n.cz 35/152...
Page 36 Indoor Touch hardware damage in extreme cases if the Superuser rights are used. Therefore, use ROOT licence at your own risk. Using the ROOT licence makes the ® Indoor Touch guarantee null and void. Advanced 2N TELEKOMUNIKACE a.s., www.2n.cz 36/152...
Page 37 Factory reset – reset the device factory values. Enable service remote access - enables remote Telnet access. This function should be always enabled and its intended for 2N service purposes only. Caution We do not recommend you to change the preset device temperature...
Page 38 Indoor Touch : using an SD card (Full Upgrade) or via the device web interface (Partial Upgrade). The firmware package ® always includes the current Android version, Launcher and 2N Helios IP Mobile application. SD card upgrade procedure (Full Upgrade): ®...
Page 39 Indoor Touch Partial Upgrade firmware from www.2n.cz Expand the package downloaded. ® Enter the device IP address into the browser address row to enter the 2N Indoor Touch web interface. Log in and go to the Maintenance tab. Select Firmware upgrade and load the *.img file included in the firmware package in the wizard.
Page 40 The upgrade process may take up to 10 minutes or more. Never disconnect the device from the electric power supply during upgrade to avoid device damage! The first system startup after a successful upgrade may take up to a few minutes. 2N TELEKOMUNIKACE a.s., www.2n.cz 40/152...
Page 41 4. 2N® Helios IP Mobile Configuration ® This section describes configuration of the pre-installed 2N Helios IP Mobile application and the application versions for Android and iOS powered Smartphones and tablets. Here is what you can find in this section: 4.1 Android and 2N®...
Page 42 4.2.3.4.2 My2N – Mobile Video Settings 4.2.3.4.3 Application Settings 4.2.3.5 Help 4.3 Application Use 4.3.1 LAN Calls 4.3.2 SIP Proxy Server Calls 4.3.3 2N® Mobile Video Calls 4.4 Supplementary Information 4.4.1 Application Limitations 4.4.2 Troubleshooting 2N TELEKOMUNIKACE a.s., www.2n.cz 42/152...
Page 43 4.1.3 Application Environment and Configuration 4.1.3.1 Devices 4.1.3.2 Call Log 4.1.3.3 Dial Pad 4.1.3.4 My2N Mobile Video 4.1.3.5 Settings 4.1.3.5.1 Settings 4.1.3.5.2 Do Not Disturb (DND) 4.1.3.6 Help 4.1.4 Notifications in 2N® Indoor Touch Environment 2N TELEKOMUNIKACE a.s., www.2n.cz 43/152...
Page 44 Smartphones that are equipped with this application and located in one and the same LAN. ® ® Helios IP Mobile helps you make calls between a Smartphone and 2N Indoor Touch device. ® ®...
Page 45 The "Helios Mobile" string search yields a great amount of ® applications and Helios IP Mobile may not be displayed in this case. Therefore, you are advised to search the whole string: "Helios IP Mobile". 2N TELEKOMUNIKACE a.s., www.2n.cz 45/152...
Page 46 Select the application from a list. Select "Install". 2N TELEKOMUNIKACE a.s., www.2n.cz 46/152...
Page 47 Now the application is downloaded and installed automatically. An icon is created automatically on your phone home page upon installation if this function ® is enabled in your phone. The Helios IP Mobile icon is as follows: Now run the application via this icon. 2N TELEKOMUNIKACE a.s., www.2n.cz 47/152...
Page 48 Install the application from official sources only! By installing the application file (.apk) from a source other than that placed on official distribution channels of the 2N TELEKOMUNIKACE a.s. company you can contaminate your Smartphone with unwanted software or completely block your phone. If you are not sure, contact our specialists sales@2n.cz...
Page 49 Click the icon in the left-hand upper corner to expand the main menu. ® The application is automatically set to the Landscape mode in 2N IndoorTouch . The main menu is displayed automatically in this mode and the user does not have to click to expand it.
Page 50 Dial Pad – can be used if the application is registered with the SIP Proxy server ® or connected to Mobile Video ® My2N Mobile Video – click this option to move the user to the 2N Mobile Video setting section in the Settings menu. ®...
Page 51 The application is set to run on the phone background and wait for incoming calls. To disable the application, you have to open the active ® application menu and close the application manually (remove 2N Helios IP Mobile from the list of active applications or go to the system ®...
Page 52 You can combine adding of devices from various groups (LAN / Proxy / My2N). Note ® The application does not allow the SIP Proxy server and 2N Mobile Video to be connected at the same time. Therefore, switching is made for the devices added too.
Page 53 LAN Devices ® The Devices / LAN devices window displays the automatically added 2N Helios IP 2N ® Indoor Touch Helios IP Mobile devices, which are currently located in one and the same LAN. Click the required row to select a device. Each device has a unique name and IP address.
Page 54 Click the icon in the right part of the application upper panel to save the selected LAN devices. The application will move back to the Devices menu where the selected devices will be displayed. 2N TELEKOMUNIKACE a.s., www.2n.cz 54/152...
Page 55 ® Complete the parameters correctly to register Helios IP Mobile with the SIP Proxy server. View the notification icon to check the registration states: – the application is successfully registered with the SIP Proxy server. 2N TELEKOMUNIKACE a.s., www.2n.cz 55/152...
Page 56 – the SIP Proxy server registration is inactive due to SIP Proxy server rejection or unavailability. Caution ® Helios IP Mobile application requires the minimum registration expiration time of 60 s to avoid disconnection from the SIP Proxy server. 2N TELEKOMUNIKACE a.s., www.2n.cz 56/152...
Page 57 Devices main window to enter the editing menu. Then switch the editing menu to the Proxy devices section using the tab below the application title row. Select a row with the Add proxy device button to add a SIP Proxy device. 2N TELEKOMUNIKACE a.s., www.2n.cz 57/152...
Page 58 Complete the following parameters: ® Device name – device name under which the device will be presented in 2N Helios IP Mobile . For application use only. ® SIP line – line to be dialled by Helios IP Mobile for outgoing calls.
Page 59 Press the Edit icon to edit the device name. Click the Save icon to save the selected Proxy devices. The application will move back to the Devices menu where the selected devices will be displayed. My2N Devices 2N TELEKOMUNIKACE a.s., www.2n.cz 59/152...
Page 60 Settings by clicking the My2N Mobile Video anchor, which moves you directly to the My2N settings. Turn the switch to ON to activate the My2N Mobile Video settings and complete login data. Refer to Subs. 4.3.3 for details. 2N TELEKOMUNIKACE a.s., www.2n.cz 60/152...
Page 61 – the application has downloaded all data succesfully and is trying to register ® with the Mobile Video SIP Proxy server. The connection has not been successful yet. ® – the application cannot get connected to the Mobile Video servers. 2N TELEKOMUNIKACE a.s., www.2n.cz 61/152...
Page 62 My2N Device Adding ® The downloaded Phonebook is displayed in the Devices menu when 2N Helios IP ® Mobile gets connected to and registered with Mobile Video successfully. You can edit the Phonebook device list: disable displaying of or change the device name.
Page 63 Phonebook without re-logging in from the application. Note ® When the Phonebook is downloaded, all the devices associated with 2N Mobile Video are selected and added to Devices. You can only change the name of a device displayed in the application while editing the My2N devices.
Page 64 A snapshot is created when the active video stream view takes about 3– 5 s. The maximum Call Log count is 30. When the Call Log is full, the oldest records are automatically deleted and replaced with newer records. 2N TELEKOMUNIKACE a.s., www.2n.cz 64/152...
Page 65 Caution The duration of unanswered outgoing/incoming calls is 0:00. Refer to faq.2n.cz for details on the recorder use . 2N TELEKOMUNIKACE a.s., www.2n.cz 65/152...
Page 66 SIP Proxy or ® Mobile Video server, the Dial Pad function is inactive. ® ® When the Helios IP Mobile application gets registered with a SIP Proxy or Mobile Video server, the Dial Pad will become active. 2N TELEKOMUNIKACE a.s., www.2n.cz 66/152...
Page 67 Devices. Caution Dial Pad disables sending tone signalling (DTMF) during calls. You can make calls to a My2N device via the Dial Pad too: connect to 2N ® Mobile Video and dial the Device ID.
Page 68 4.1.3.4 My2N Mobile Video ® Click My2N Mobile Video in the main menu to move to the 2N Mobile Video connection settings in the application. The following screen will be displayed: Connection to Service First turn the switch from OFF to ON to activate the My2N Mobile Video settings. Click the settings to display a window with more settings.
Page 69 SIP Proxy login and registration – service SIP Proxy server login and registration. When phase 3 is completed, be sure to click OK. Click to move the application to Devices upon login. Note ® Refer to faq.2n.cz www.my2n.com for more information on Mobile Video 2N TELEKOMUNIKACE a.s., www.2n.cz 69/152...
Page 70 Settings password – no user has access to the Settings and Add Devices sections without knowing this password. ® ® Helios IP Group Authentication – authentication password for 2N Helios IP devices . If the password is defined, the Devices / Add Devices / Local devices ®...
Page 71 Recorder activation timeout (s) – make the recorder service be activated after the set timeout during an incoming call ringing. Record announcement – set the announcement type to be played. ® Default tone – default announcement included in the 2N Helios IP Mobile application.
Page 72 Import configuration – import the Helios IP Mobile configuration from a configuration file except for the devices added to Devices. ® Export configuration – export the Helios IP Mobile configuration into a system configuration file or SD card. 2N TELEKOMUNIKACE a.s., www.2n.cz 72/152...
Page 73 Devices due to an invalid password. The devices with a ® password identical with that in Helios IP Group Authentication will only be detected in the LAN. 2N TELEKOMUNIKACE a.s., www.2n.cz 73/152...
Page 74 2N Helios IP group authenticating password. If the password is set, the scanner in Devices / Add Devices / Local ® devices only searches for 2N Helios IP 2N Indoor Touch and applications with the same password. ® Refer to faq.2n.cz...
Page 75 2N Helios IP device listed in Devices is displayed. Earlymedia – activate/deactivate video stream transmission during incoming call ringing from devices registered with the SIP Proxy. Refer to faq.2n.cz for Multicast/Unicast details. 2N TELEKOMUNIKACE a.s., www.2n.cz 75/152...
Page 76 Recorder activation timeout (s) – set the incoming call timeout after which the recorder is activated. Record announcement – select the announcement type to be played: ® Default tone – default announcement that is part of the 2N Helios IP Mobile application.
Page 77 Multicast video transmission with the Multicast supporting network elements for more extensive installations. 2N® Helios IP Group Authentication is enabled, all local devices will be removed from Devices due to an invalid password. The devices with a password identical with that in 2N®...
Page 78 Stop time – Do Not Disturb deactivation time. Days – Do Not Disturb is only activated at Start time on active days and deactivated at Stop time. The Stop time parameter may overlap to inactive days. Refer to faq.2n.cz for DND details. 2N TELEKOMUNIKACE a.s., www.2n.cz 78/152...
Page 79 4.1.3.6 Help ® Click Help to display basic information on selected elements of the 2N Helios IP Mobile application. 2N TELEKOMUNIKACE a.s., www.2n.cz 79/152...
Page 80 4.1.4 Notifications in 2N® Indoor Touch Environment ® ® Helios IP Mobile application uses LED notifications. The Indoor Touch LED starts flashing red in case: There is an unread missed incoming call in the application, or ® Indoor Touch is in the stand-by mode.
Page 81 4.2 iOS Version ® This subsection describes the functions and options of the 2N Helios IP Mobile application for iOS 8.x – 10.x. Here is what you can find in this subsection: 4.2.1 Application Description 4.2.2 Application Installation 4.2.3 Application Environment and Configuration 4.2.3.1 List of Devices...
Page 82 Smartphones that are equipped with this application and located in one and the same LAN. ® ® Helios IP Mobile helps you make calls between a Smartphone and 2N Indoor Touch device. ® ®...
Page 83 2N Helios IP into the video disabling mode. ® ® Calls from one Helios IP Mobile application to another or to Indoor Touch are always audio calls. The application does not use the phone camera. 2N TELEKOMUNIKACE a.s., www.2n.cz 83/152...
Page 84 Call Log – display the list of all incoming/outgoing calls made via the application. Keypad – if the application is registered with a SIP Proxy server or connected to 2N TELEKOMUNIKACE a.s., www.2n.cz 84/152...
Page 85 The application is set to run on the phone background and wait for incoming calls. To disable the application, you have to open the active ® application menu and close the application manually (remove 2N Helios IP Mobile from the list of active applications or go to the system ®...
Page 86 Devices manually. You can combine adding of devices from various groups (LAN / Proxy / My2N). Note ® The application does not allow the SIP Proxy server and 2N Mobile Video to be connected at the same time. Therefore, switching is made for the devices added too.
Page 87 LAN Devices ® The List of devices / LAN window displays the automatically added 2N Helios IP 2N ® Indoor Touch Helios IP Mobile devices, which are currently located in one and the same LAN. Click the required row to select a device. Each device has a unique name and IP address.
Page 88 It is necessary to register with a SIP Proxy server to enable SIP Proxy devices. Note The application will not allow you to add, create or edit a SIP Proxy device until connected correctly to a SIP Proxy server. 2N TELEKOMUNIKACE a.s., www.2n.cz 88/152...
Page 89 – the SIP Proxy server registration is inactive due to SIP Proxy server rejection or unavailability. Caution ® Helios IP Mobile application requires the minimum registration expiration time of 60 s to avoid disconnection from the SIP proxy server. 2N TELEKOMUNIKACE a.s., www.2n.cz 89/152...
Page 90 Then switch the editing menu to the Proxy devices section using the tab below the application title row. Select the Add proxy device row to add a SIP Proxy device. Complete the following parameters: 2N TELEKOMUNIKACE a.s., www.2n.cz 90/152...
Page 91 ® Device name – device name under which the device is presented in 2N Helios IP Mobile . For application use only. ® SIP line – line to be dialled by Helios IP Mobile for outgoing calls. DTMF1-4 – DTMF to be sent when lock 1–4 is pressed. These parameters are ®...
Page 92 The Phonebook (device list) defined for this device on the service web is downloaded to your phone during login and displayed in the My2N Devices section, which replaces the Proxy Devices tab. The Phonebook is also automatically added to Devices. 2N TELEKOMUNIKACE a.s., www.2n.cz 92/152...
Page 93 – the application cannot get connected to the Mobile Video servers My2N Device Adding ® The downloaded Phonebook is displayed in the Devices menu when 2N Helios IP ® Mobile gets connected to and registered with Mobile Video successfully. You can edit the Phonebook device list: disable displaying of or change the device name.
Page 94 Phonebook without re-logging in from the application. Note ® When the Phonebook is downloaded, all the devices associated with 2N Mobile Video are selected and added to Devices. You can only change the name of a device displayed in the application while editing the My2N devices.
Page 95 Unlike Android, the Call Log record count is unlimited. Despite this, we recommend you to delete the records on a periodical basis. The iOS application version does not include the recorder and CallBack functions. Unanswered outgoing/incoming calls are marked as calls with 0:00 duration. 2N TELEKOMUNIKACE a.s., www.2n.cz 95/152...
Page 96 SIP Proxy or ® Mobile Video server, Keypad is inactive. ® The Keypad function is activated when Helios IP Mobile gets registered with a SIP ® proxy or Mobile Video server. 2N TELEKOMUNIKACE a.s., www.2n.cz 96/152...
Page 97 Devices made the call. Caution Keypad does not support DTMF sending during calls. You can call a My2N device via Keypad. To do this, get connected to the ® Mobile Video service and dial the Device ID. 2N TELEKOMUNIKACE a.s., www.2n.cz 97/152...
Page 98 DND mode settings as well as information on the application. Details on the application parameters are available via the following links: 4.2.3.4.1 Do Not Disturb (DND) 4.2.3.4.2 My2N – Mobile Video Settings 4.2.3.4.3 Application Settings 2N TELEKOMUNIKACE a.s., www.2n.cz 98/152...
Page 99 DND timer – set the DND timer. The DND mode remains ON until the set time interval expires. DND daily settings – set DND for certain days in a week as follows: Start time – Do Not Disturb activation time End time – Do Not Disturb deactivation time 2N TELEKOMUNIKACE a.s., www.2n.cz 99/152...
Page 100 4.2.3.4.2 My2N – Mobile Video Settings ® The My2N – Mobile Video item in Settings helps you set the 2N Mobile Video connection in the application settings. The following screen is displayed: Connection to Service First turn the switch from OFF to ON to get more settings.
Page 101 When phase 3 is completed, you can go on setting the application or press Back on the upper bar to go back and save the settings. Note ® Refer to faq.2n.cz www.my2n.com for more information on Mobile Video 2N TELEKOMUNIKACE a.s., www.2n.cz 101/152...
Page 102 When the function is enabled, more settings will become available. ® Device ID – device ID assigned Mobile Video Password – automatically generated device password for connection to 2N ® Mobile Video SIP proxy Allow – enable/disable SIP Proxy.
Page 103 2N Helios IP group authenticating password. If the password is set, the scanner in Devices / Add Devices / Local ® devices only searches for 2N Helios IP 2N Indoor Touch and applications with the same password. ® Refer to faq.2n.cz...
Page 104 Multicast video transmission with the Multicast supporting network elements for more extensive installations. 2N® Helios IP Group Authentication is enabled, all local devices will be removed from Devices due to an invalid password. The devices with a password identical with that in 2N®...
Page 105 4.2.3.5 Help ® Click Help to display basic information on selected Helios IP Mobile elements. 2N TELEKOMUNIKACE a.s., www.2n.cz 105/152...
Page 106 4.3 Application Use This subsection provides basic instructions on how to put the application in operation for typical use. 4.3.1 LAN Calls 4.3.2 SIP Proxy Server Calls 4.3.3 2N® Mobile Video Calls 2N TELEKOMUNIKACE a.s., www.2n.cz 106/152...
Page 107 Refer to the online Helios IP Configuration Manual ® Helios IP Mobile v4 – How to set communication between Indoor Touch ® /Helios IP Mobile and 2N Helios IP? 2N TELEKOMUNIKACE a.s., www.2n.cz...
Page 108 Click the icon to send the set DTMF code to the device. Android Press and hold the lock button to display the lock list (locks 1–4) to control all the locks (not only the default one). 2N TELEKOMUNIKACE a.s., www.2n.cz 108/152...
Page 109 Warning Remember that calls from a phone that uses data connection instead Wi- Fi consume data from your mobile provider's data package! Refer to faq.2n.cz for more details on SIP Proxy server calls. 2N TELEKOMUNIKACE a.s., www.2n.cz 109/152...
Page 110 4.3.3 2N® Mobile Video Calls ® It is very easy to set the application for calling via Mobile Video . All you have to do is set correct login data in the application settings: Android Having completed the login data, press the Log in button for the application to log in and download contacts.
Page 111 This mode is suitable for remote silent monitoring of the space ® in front of the door. This mode is only available to the 2N Helios IP devices. Standard calls can only be made to other applications or the 2N ®...
Page 112 4.4 Supplementary Information ® This subsection provides supplementary information on the 2N Helios IP Mobile product. Here is what you can find in this subsection: 4.4.1 Application Limitations 4.4.2 Troubleshooting 2N TELEKOMUNIKACE a.s., www.2n.cz 112/152...
Page 113 If you select Unicast, video will only be displayed on 3–5 devices due to a heavy network load. Therefore, Multicast is recommended for installations with a rather high count of applications. Refer to faq.2n.cz for details on Multicast/Unicast selection. 2N TELEKOMUNIKACE a.s., www.2n.cz 113/152...
Page 114 We recommend that 3 G+ or 4 G (i.e. HSPA+ or LTE) should be used. Other types may cause video transmission errors. Refer to faq.2n.cz for more details on LAN requirements, including device wiring examples. 2N TELEKOMUNIKACE a.s., www.2n.cz 114/152...
Page 115 802.11g. If your questions still remain unanswered, use the following link please: Nejčastěji řešené problémy najdete na stránkách faq.2n.cz If you are 2N's registered partner or distributor, you can use the Technical Support portal at support.2n.cz 2N TELEKOMUNIKACE a.s., www.2n.cz...
Page 116 5. Web Interface Configuration ® ® Indoor Touch allows the user to configure a majority of launcher and 2N Helios IP Mobile parameters via the web interface. Here is what you can find in this section: 5.1 Login 5.2 System Info 5.3 Device...
Page 117 Then enter the user name and password to access the configuration section. The default values are as follows: User Name: Admin ® Password: 2n (or a valid configuration password in Indoor Touch ® Indoor Touch is allowed to access configuration without a password, then the web interface password is identical with the last- used password and can be changed.
Page 118 5.2 System Info This subsection includes relevant system information. Contents: 5.2.1 Status 5.2.2 Logs 2N TELEKOMUNIKACE a.s., www.2n.cz 118/152...
Page 119 Memory – RAM current state RAM – information on installed, available and used RAM Internal Storage – information on total and free internal memory capacity Cache – information on total and free cache memory capacity 2N TELEKOMUNIKACE a.s., www.2n.cz 119/152...
Page 120 ® licence unlocks Indoor Touch for recording of user applications from a microSD (SDHC) card (up to 16 GB). 2N TELEKOMUNIKACE a.s. does not guarantee functionality and stability of ® user applications or correct function of pre-installed applications in 2N Indoor Touch after user applications are installed.
Page 121 Typically, these logs include minor failures that do not affect the system function and potential risks associated with the hardware performance. 2N TELEKOMUNIKACE a.s., www.2n.cz 121/152...
Page 122 FINER – this log provides system operation details. It is more detailed than a FINE log and includes mostly function inputs and returns in the system or exceptions. FINEST – this log provides the finest system operation details. It includes more information than FINE a FINER. 2N TELEKOMUNIKACE a.s., www.2n.cz 122/152...
Page 123: Table Of Contents
5.3 Device ® This subsection describes how to configure the Indoor Touch launcher via the web interface. Contents: 5.3.1 Network 5.3.2 Home Screen 5.3.3 Local Settings 5.3.4 Display 5.3.5 Audio 5.3.6 Maintenance 2N TELEKOMUNIKACE a.s., www.2n.cz 123/152...
Page 124: Network
Enable DHCP – enable/disable getting of settings from DHCP; when disabled, the remaining IOP addresses will be displayed IP Address – device IP address setting IP Mask – mask setting IP Gateway – network gateway setting IP DNS – DNS server setting 2N TELEKOMUNIKACE a.s., www.2n.cz 124/152...
Page 125: Home Screen
Application – click to display the list of applications installed in the device. Select an application to set its position in the launcher for launching. Icon – selected application icon. Change Icon – change an icon to another or the default one. 2N TELEKOMUNIKACE a.s., www.2n.cz 125/152...
Page 126 It is impossible to remove the Settings About icons from the Home Screen due to safety reasons. All you can do is duplicate them to other positions and then remove them from the original positions. 2N TELEKOMUNIKACE a.s., www.2n.cz 126/152...
Page 127: Local Settings
OpenWeatherMap.org Save – save the set location. Update period – weather data update rate: 1 hour or 2 hours. Unit – temperature units: Metric (°C) or Imperial (°F). Source – open the data source: OpenWeatherMap.org 2N TELEKOMUNIKACE a.s., www.2n.cz 127/152...
Page 128: Display
This setting helps you distinguish whether it is the device or the display that is off. Notifications – enable a red flashing LED to indicate an active notification ® from an application, typically a missed call from Helios IP Mobile 2N TELEKOMUNIKACE a.s., www.2n.cz 128/152...
Page 129: Audio
Music, video, games and other media – set volume for music, video, games and audio from other similar sources: 7–100%. Ringtone and notifications – set volume for ringing and notifications: 14–100%. Alarms – set the alarm clock volume: 14–100%. 2N TELEKOMUNIKACE a.s., www.2n.cz 129/152...
Page 130: Maintenance
Reboot device – click to confirm reboot and initiate the device restart. Factory reset – click to confirm reboot and initiate the device factory reset. Upgrade Firmware – display the firmware uploading dialogue and initiate restart+upgrade. 2N TELEKOMUNIKACE a.s., www.2n.cz 130/152...
Page 131 Upload – upload configuration from a PC file to the device. Click to display a dialogue to select whether to upload whole configuration or omit the IP address containing part. Password Change Password – change the web interface and launcher configuration access password. 2N TELEKOMUNIKACE a.s., www.2n.cz 131/152...
Page 132 5.4 Application ® This subsection describes how to change the Helios IP Mobile configuration via a web interface. Contents: 5.4.1 2N® Helios IP Mobile 5.4.2 Settings 2N TELEKOMUNIKACE a.s., www.2n.cz 132/152...
Page 133 5.4.1 2N® Helios IP Mobile ® Helios IP Mobile settings. 5.4.1.1 Devices 5.4.1.2 Settings 5.4.1.2.1 Common 5.4.1.2.2 Password 5.4.1.2.3 SIP Proxy 5.4.1.2.4 Video 5.4.1.3 Info 2N TELEKOMUNIKACE a.s., www.2n.cz 133/152...
Page 134 LAN – display the devices detected in the LAN. Click to add a selected device to Actual . Click to edit the device name. SIP – display the list of SIP Proxy devices added. Click and complete the dialogue below: 2N TELEKOMUNIKACE a.s., www.2n.cz 134/152...
Page 135 Device Name – display the SIP Proxy name. SIP line – display the SIP Proxy SIP line number. DTMF1–4 – define the DTMF code to be sent to the called device during a call. 2N TELEKOMUNIKACE a.s., www.2n.cz 135/152...
Page 136 5.4.1.2 Settings ® Other Helios IP Mobile settings. 5.4.1.2.1 Common 5.4.1.2.2 Password 5.4.1.2.3 SIP Proxy 5.4.1.2.4 Video 2N TELEKOMUNIKACE a.s., www.2n.cz 136/152...
Page 137 ® Device Name – device name in Helios IP Mobile ® Run application after launcher start – enable the Helios IP Mobile start immediately after the launcher start. 2N TELEKOMUNIKACE a.s., www.2n.cz 137/152...
Page 138 HIP Authentication Group password. ® Password – edit the Helios IP Mobile access password. 2N HIP Group Authentication – edit the HIP Authentication Group password. Remember to set this password in 2N Helios IP too. 2N TELEKOMUNIKACE a.s., www.2n.cz 138/152...
Page 139 User Name – user name/number registered with the SIP Proxy server. Password – user password registered with the SIP Proxy server. SIP Proxy – SIP Proxy server IP address. Port – select the communication port. Default: 5060. Range: 1-65535. 2N TELEKOMUNIKACE a.s., www.2n.cz 139/152...
Page 140 Typically, it is identical with User Name Proxy Address – IP address of the authentication SIP Proxy server. Typically, it is identical with SIP Proxy Transport – select the protocol to be used: TCP or UDP. 2N TELEKOMUNIKACE a.s., www.2n.cz 140/152...
Page 141 Local video receiving – set the Unicast/Multicast video receiving mode Automatic video deactivation – set the time at which video transmission is to be deactivated: 1–30 minutes EarlyMedia – enable/disable media transmission before call setup 2N TELEKOMUNIKACE a.s., www.2n.cz 141/152...
Page 142 5.4.1.3 Info ® This tab helps you restart Helios IP Mobile and display information on the application state. Application is running – Yes/No – application state Restart – restart the application 2N TELEKOMUNIKACE a.s., www.2n.cz 142/152...
Page 143 Allow installation of 3rd party applications – enable installation of third party applications. This function is licensed. ® Allow return to application on call end – when a call comes while 2N Helios IP Mobile is running on the background and another application on the foreground, ®...
Page 144 5.5 Limitations The web interface is always available to 1 user at a time. This applies to more tabs on 1 PC too. Therefore, remember to log in to each tab every time. 2N TELEKOMUNIKACE a.s., www.2n.cz 144/152...
Page 145 WiFi: 802.11b/g/n, integrated antenna Card reader: integrated Mechanical Parameters Dimensions (w x h x d): 235 x 165 x 40 mm Weight: 850 g Operating temperature: 0°C – 60°C Relative humidity: 10% – 90% (non-condensing) 2N TELEKOMUNIKACE a.s., www.2n.cz 145/152...
Page 146 30 V DC 1 A. DC 12 V +/- IN = power input: Vinmax = 12 V DC Imax = 1 A. DC 12 V + OUT = power output: Vout = 12 V DC Imax = 100 mA 2N TELEKOMUNIKACE a.s., www.2n.cz 146/152...
Page 147 Signification Name Restriction DC12V+ OUT +12 V output Imax = 100 mA DC12V+ IN +12 V input Imin = 1000 mA Ground (-12 V input) 2N TELEKOMUNIKACE a.s., www.2n.cz 147/152...
Page 148 7. Supplementary Information ® This section provides supplementary information on the Indoor Touch product. Here is what you can find in this section: 7.1 Troubleshooting 7.2 Directives, Laws and Regulation - General Instructions and Cautions 2N TELEKOMUNIKACE a.s., www.2n.cz 148/152...
Page 149 7.1 Troubleshooting Trouble: The device always switches off the display before timeout. ® Advice: Check the device temperature. If improperly installed, 2N Indoor Touch automatically turns into the stand-by mode to reduce the device temperature if critical to avoid forced turn-off / reset in extreme cases. The user is notified of this problem by a short display of the notification window.
Page 150 The consumer shall, at its own expense, obtain software protection of the product. The manufacturer shall not be held liable and responsible for any damage incurred as a result of the use of deficient or substandard security software. 2N TELEKOMUNIKACE a.s., www.2n.cz 150/152...
Page 151 Make sure that the devices to be disposed of are complete. Do not throw battery packs into fire. Battery packs may not be taken into parts or short-circuited either. 2N TELEKOMUNIKACE a.s., www.2n.cz 151/152...
Page 152 2N TELEKOMUNIKACE a.s. Modřanská 621, 143 01 Prague 4, Czech Republic Phone: +420 261 301 500, Fax: +420 261 301 599 E-mail: sales@2n.cz Web: www.2n.cz v3.0.x 2N TELEKOMUNIKACE a.s., www.2n.cz 152/152...

2N Indoor Touch User Manual

Quick Links

Need help?

Questions and answers

Related Manuals for 2N Indoor Touch

Summary of Contents for 2N Indoor Touch

Table of Contents