Page 1 Comfort Pro S Mounting and Commissioning Installation Guide...
Page 3: Table Of Contents
Opening and Closing Comfort Pro S ........
Page 4 Configuring the Comfort Pro S ........
Page 5 Comfort Pro S in a LAN with an IP-enabled Server ......
Page 6 Useful Information on Internet Access......... 89 ■...
Page 7 SIP Telephony ............. 104 ■...
Page 8 Configuration ............. 124 ■...
Page 9 Fixed Mobile Convergence Configuring FMC Telephones ..........146 Configuring “Comfort Pro FMC”...
Page 10 Multi-Company Variant Configuring the Multi-Company Variant ........166 ■...
Page 11 Frequently Asked Questions General/Hardware ............180 Telephony .
Page 13: Features
■ The Comfort Pro S also has a special slot for a Fax/V.24 interface card and an actor for a door opener. ■ The Comfort Pro S is also available in a 19" installation version (“Rack”). This version is designed for installation in a 19"...
Page 14 Base stations Comfort Pro CB 300 for DECT mobile phones to DECT-enabled U ports Comfort Pro S can be integrated into an existing network (LAN) and be used from all workstations as Internet access router. VoIP integration and the connection to an existing EMail system is possible.
Page 15 A COM port and/or internal fax modem can be retrofitted with a fax/V.24 interface card. To connect Comfort Pro S to existing company hardware, an actor can be connected to a door opener contact. A doorbell and door intercom can also be connected using additional devices.
Page 16 (“Softphone”). You will find further information on this in the chapter on Voice over IP (VoIP) starting on page 92. Comfort Pro S also provides external SIP connections as “SIP trunk lines. Setting up and using external SIP connections is completely transparent for telephone users, providing them with easy access to low-cost Internet telephony and a fallback to normal ISDN connections in case of error or busy lines.
Page 17 Internet Access It is possible to connect a complete company network (LAN, Local Area Network) with the Comfort Pro S. All work station computers within the LAN can then access the Internet via the Comfort Pro S. If Internet access is already available from an Internet Service Provider, this can also be configured in the Comfort Pro S.
Page 18 Internet data connection (VPN, Virtual Private Network). Branch offices can also be linked via ISDN or VPN. This means that two Comfort Pro S can connect their LANs either by dialling in on demand or using an encrypted Internet data connection.
Page 19: Factory Settings On Delivery
Comfort Pro S and have unlimited configuration rights. Users in the “Guests” group can not configure Comfort Pro S, may not make any external calls and can only use a limited range of Comfort Pro S terminal functions. The “Standard” user group is well suited as a starting point for creating user groups for...
Page 20 Factory Settings on Delivery Authorisations Note: When Comfort Pro S is commissioned, all connected terminals are initially in the “Administrators” user group until a user logs on to the Web console. After this all terminals are automatically switched to the user group “Guests”. You will find more information on configuring user groups and users in the Online Help in the „User...
Page 21 Authorisations Factory Settings on Delivery User group settings Function / Authorisation Standard Administrators Guests VIP call PIN dial Announcement Intercom Dialout for other phone Instant connection Callback on busy Multiple seizure at the parallel terminal s Switch authorization Dial in (incoming) Pickup from group Pickup selective Take...
Page 22 Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Administrators Guests Call forwarding door call Indicate call forwarding after time parallel Call forwarding for other user Prevent call forwarding by other user last last last Display: Call forwarding via forwarding forwarding forwarding...
Page 23 Authorisations Factory Settings on Delivery User group settings Function / Authorisation Standard Administrators Guests Phone lock Intercept Lists Black lists empty empty empty White lists empty empty empty Special lists Call filter empty empty empty Manage intern call list Manage extern call list Manage busy call list Manage door call lists System phones...
Page 24 Factory Settings on Delivery Authorisations User group settings Function / Authorisation Standard Administrators Guests 0,00 0,00 0,00 Incoming basic amount 0,00 0,00 0,00 Outgoing basic amount 100% 100% 100% Cost factor Network none none none Callback E-mail notification Send E-mails Other Speed dialling Door opener...
Page 25 The door opener can be opened from all terminals. Door calls can be forwarded. ■ Every standard user can change the configuration of Comfort Pro S. ■ Every standard user can create a personal telephone book and edit entries in the central telephone book.
Page 26: Internet Basic Settings
Internet Basic Settings ■ RAS access can be configured for every user of Comfort Pro S. RAS access enables remote users to dial in via VPN (PPTP or IPSec) or via ISDN (with or without call-back).RAS access requires the activation of the RAS authorisation.
Page 27: Installation
Installation Installation To install the Comfort Pro S please perform the following steps in the order suggested. Please see also the installation poster included in the scope of delivery. 1. Check the scope of delivery (see Scope of Delivery on page 26), read Safety Precautions starting on page 26 and information on Mounting Location starting on page 29.
Page 28: Scope Of Delivery
Safety Precautions Intended Usage The Comfort Pro S communications system is designed to be connected to ISDN basic rate access (“multi- terminal access or “system access) using the Euro-ISDN protocol (DSS1). The Euro-ISDN basic rate access must be equipped with the Network Termination Basic Access (NTBA) of your network operator.
Page 29 Installation The Comfort Pro S may only be installed inside buildings and may only be operated when mounted on a wall. Do not install the Comfort Pro S during a storm. Do not connect and disconnect lines during a storm.
Page 30 (protective earthing). For example: where you have an earthed door, make sure that the door opener connected to the actor port of the Comfort Pro S does not come into contact with the metal parts of the door. Only devices which provide SELV (Separated Extra Low Voltage) may be connected to Comfort Pro S. Proper use of authorised devices complies with this stipulation Only terminals which fulfil the technical requirements may be connected to the analogue ports.
Page 31: Mounting Location
Installation Mounting Location The ambient temperature for operating the Comfort Pro S must be between +5 °C and +40 °C. The power supply must be 230 V/50 Hz AC and using a separate fuse for the power supply is recommended.
Page 32: Opening And Closing Comfort Pro S
Opening and Closing Comfort Pro S Comfort Pro S is designed to be installed by the user. Live parts should not be accessible to users or if they are accessible to users, should be accessible only to a user using the appropriate tool. For this reason, Comfort Pro S features a special casing mechanism, which can only be opened step by step.For your own...
Page 33 2. Push the cover open using light pressure until the connector panel can be seen. A stopper prevents the cover from being opened further. You must remove Comfort Pro S’s cover completely if you want to install it on a wall or install interface cards: 3.
Page 34 6. Take the cover off from the bottom. Taking the cover off To close the Comfort Pro S again, follow this procedure in reverse order: 7. Put the cover back on. 8. Push the cover down as far as the protection plate 9.
Page 35: Interface Cards
Close the cover Interface Cards Comfort Pro S can be expanded through the use of interface cards. Comfort Pro S has two large and one small slots for interface cards. Please note: Switch off the Comfort Pro S. Pull the plug out of the mains power supply socket.
Page 36: Installing Interface Cards
Installation Interface Cards Installing Interface Cards Each interface card is connected to the main board via two sockets. Comfort Pro S’s large slots have the following characteristics: ■ There is no prescribed order for assignment. You can, for example, use an interface card in slot 2, although slot 1 is not assigned.
Page 37 Once you have restarted Comfort Pro S you can view the interface cards’ status in der Web console. to do this, call up the menu item Telephony: Ports: Slots. You will see a green tick in the Status column in the table next...
Page 38: Installing A Fax/V.24 Card
Comfort Pro S’s Fax/V.24 slot Comfort Pro S has a small slot for a special Fax/V.24 card. You can see the position of this slot in the adjoining diagram. The Fax/V.24 card is available in the following combinations: ■...
Page 39 5. Close the cover. Switch on the Comfort Pro S. Configuring a Fax Card You can view the Fax/V.24 card’s status in the Web console once you have restarted Comfort Pro S. To do this, call up the menu item Telephony: Ports: Slots.
Page 40: Position Of The Interfaces
4x a/b WAN/LAN LAN/LAN (Power over LAN) S 0 1 ext. S 0 2 ext. Connectors to interface cards Position of the Comfort Pro S interfaces The following overview shows the interface cards available. Interface card Slots Features Mini ●...
Page 41 Interface Cards Installation Interface card Slots Features Mini ● ● Comfort Pro IF UPN8 DECT: 8 x usable for DECT-RFP ● ● Comfort Pro IF S02/UPN6: are internally/externally switchable 2 x S and 6 x U ● ● Comfort Pro IF S02/UPN6 DECT: usable for DECT-RFP 2 x S and 6 x U...
Page 42 Installation Interface Cards Slot 1 Slot 2 1/1 U 2/1 U 2/3 U 1/5 U 1/7 U 2/5 U 2/7 U Comfort Pro IF UPN8 or Comfort Pro IF UPN8 DECT: 8 x U Slot 1 Slot 2 1/1 U 1/3 U 2/1 U 2/3 U...
Page 43: Installing The Power Supply Unit
1. If you want to change the power supply unit, first switch off the Comfort Pro S and pull the plug out of the mains power supply. 2. Take the cover off the Comfort Pro S (see Opening and Closing Comfort Pro S starting on page 30).
Page 44 Velcro fastener over the power supply unit. 5. Pass the Velcro fastener through the lug. 6. Tighten the Velcro fastener. 7. Replace the cover and connect the power cable to the power supply unit (see Opening and Closing Comfort Pro S starting on page 30).
Page 45: Mounting
The device must be mounted in a suitable place. Please see the section on Mounting Location starting on page 29 for details. The Comfort Pro S is attached to the wall by means of 3 screws as shown in the diagram...
Page 46 100 ohms at each end. Check: Is the terminating resistor switched on in the NTBA? Comfort Pro S’s software is used to switch on the terminating resistor. You can adjust this setting when configuring the S ports in the Configurator on the Web console.
Page 47 Port Assignment, Termination, Cable Length Installation To connect an ISDN telephone, connect a pressure terminal connection to an IAE socket. For the following example, activate the Telephony: Ports: S0 (#): Line termination option in the Configurator. In the IAE socket, 100 ohms terminating resistors between 1a and 1b as well as between 2a and 2b are required. 2a 2b 1a 1b 1a 1b 2a 2b...
Page 48 Line termination: Enabled If the S0 bus is coming from the Comfort Pro S leading to one or more IAE sockets, the terminating resistors (“TR”) in the Comfort Pro S and in the most distant IAE socket needs to be switched on.
Page 49: U Pn Ports
Port Assignment, Termination, Cable Length Installation Ports ports enable you to connect the digital system telephones Comfort Pro P 100, 300 or 500 using a twin- wire cable. You can also connect DECT base stations to a U port. If you want to use cordless DECT handsets (e. g. Comfort Pro CM 300, Comfort Pro CM 500 or Comfort Pro CM 510 handset) you will need the DECT base station Comfort Pro CB 300.
Page 50 Installation Port Assignment, Termination, Cable Length system phone Comfort Pro P 300 red wire black wire or base station PQRS WXYZ – 8 7 6 5 4 3 2 1 port cable: max. 1000 m If you connect a base station to a U -port, four calls can be made simultaneously through this base station using mobile DECT devices.
Page 51: A/B Ports
Port Assignment, Termination, Cable Length Installation a/b Ports The a/b ports are for operating analogue devices (e. g. fax, modem or analogue telephone). The maximum permissible length of the cable is 1,000 m, where a twin-wire 0.6 mm cable (with twisted wire pairs) is used. You can then use devices for voice or data communication which use pulse dialling, or devices which use DTMF dialling, including: ■...
Page 52 It is possible to connect a suitable external Music on Hold device. If you are not using an external MoH device, Comfort Pro S provides a preset internal MoH, for which you can also use your own melody. that you can replace in the Configurator of the Web console, in the System: Components menu.
Page 53 In the Telephony: Ports: a/b: Change menu in the Configurator, select Doorstation 2-wire as the Type. Deactivate the Actor option if you want to use the Comfort Pro S actor port instead of the “DoorLine” relay to open the door. The “DoorLine” actor can only be used if the speech channel is open at the same time.
Page 54: Actor
Network) via the LAN ports (Ethernet ports, here provided as RJ45 sockets). This enables you to use Comfort Pro S for VoIP telephony, to operate the Web console or to use the Comfort Pro S as an IP router for connection to the Internet, among other things.
Page 55: Wan Port
(„Auto-Sensing function”). Connections requiring a crossover connection cord are also automatically switched. Connect the ethernet port of the DSL modem to the Comfort Pro S’s WAN port. Comfort Pro S will operate the DSL modem using the DSL protocol.
Page 56: Com Port
PPPoE Modem IP-Tel Comfort Pro S network connection via ISDN and DSL COM Port Installing the fax/V.24 card (Comfort Pro IF Fax/V.24) will provide a serial interface on the COM port. Please note: The connecting cable for the COM port must not be longer than 3 m.
Page 57: Power Failure
Please note: Do not reset the Comfort Pro S by pulling the plug. Actual configuration changes may be lost and reconnecting to a SIP provider may need a longer time. Use...
Page 58: Comfort Pro P System Telephones: Extensions And Accessories
Comfort Pro P System Telephones: Extensions and Accessories Power Supply Unit Comfort Pro P System Telephones: Extensions and Accessories Power Supply Unit The power supply unit Comfort Pro PN power supply unit (product code 4516000, product name “Comfort Pro PN”) is required in the following cases: ■...
Page 59: Key Extensions
The maximum distance between the connecting socket that the telephone/key extension device combination is operating through and the Comfort Pro S must be less than 1000 metres. You will need a plug-in power supply unit Comfort Pro PN power supply unit (product code 4516000) to provide power. The power supply unit is plugged into the last in the series of key extensions.
Page 60 Please note: Never attach a key extension to a system telephone that is already connected to Comfort Pro S. Pull the network cable out of the socket before screwing the key extension onto it. This symbol on the system telephone indicates the connector for the key extension.
Page 61: Headset
Headset Comfort Pro P System Telephones: Extensions and Accessories 1. Plug the key extension’s RJ45 jack into the system telephone’s RJ45 socket (1). 2. Screw the key extension onto the system telephone (2). 3. Plug the power supply unit’s (“Comfort Pro PN Netzteil”) RJ45 jack into the socket provided on the right- hand side of the key extension.
Page 62: Mounting The Comfort Pro S Rack Infocom System
Mounting the Comfort Pro S Rack InfoCom System Safety Precautions Mounting the Comfort Pro S Rack InfoCom System The Comfort Pro S is also available as rack version for mounting in a standard 19" EIA rackmount cabinet. ANALOG [1] [2] [3] [4]...
Page 63: Technical Data
Technical Data Mounting the Comfort Pro S Rack InfoCom System Patch cables have to be connected before connecting the system to the power supply. Installation of the system, and in particular connection to the power supply and protective earthing, should only be performed by skilled, qualified personnel.
Page 64: Mounting Interface Cards
Mounting the Comfort Pro S Rack InfoCom System Mounting Interface Cards Mounting Interface Cards For each of the 2 slots, there is a corresponding field for mounting a metal screen with RJ 45 sockets on the front panel. The fields are labelled “SLOT 1” and “SLOT 2”. Depending on the type of interface card used in a slot, the correct metal screen has to be mounted.
Page 65 34. For each of the two slots, there is a LED on the front panel of the Comfort Pro S. These LEDs are labelled SLOT1 and SLOT2. An LED will show a constant light, if an interface card is inserted into the corresponding slot and the operating software has detected an interface card.
Page 66: Scope Of Delivery
Installing a Fax/V.24 Card starting on page 36. To install the Fax/V.24 card, perform the following steps: 1. Switch off the Comfort Pro S Rack and pull the plug out of the mains power supply. Unscrew the screws of the top cover. Take the top cover off.
Page 67 6. Close the top cover. Tighten the screws of the top cover. Switch on the Comfort Pro S Rack. You can view the interface card’s status in the Web console once you have restarted Comfort Pro S Rack. To do this, call up the menu item Telephony: Ports: Slots. The inserted column displays the interface card that...
Page 68: Configuration
Configuration Configuration Configuration and programming of the Comfort Pro S is performed by the Configurator, a special software application integrated into the system. The Configurator is operated via the Web console, which can be run on any PC connected to the Comfort Pro S.
Page 69: Brief Guide To Initial Configuration
Setting up a first connection is quite simple with a standard Windows PC: 1. Connect the PC’s network card with one of the Comfort Pro S.’s LAN ports You can use a crossed or an uncrossed Ethernet cable to do this.
Page 70 Configuration Brief Guide to Initial Configuration Setting the IP address in Windows XP To find out the IP address of the Web console, enter the code digit procedure *182on a connected system telephone. You can also view the net mask by entering the procedure *183.
Page 71: Configuring The Comfort Pro S
A list of the IPEIs, if you wish to log on DECT terminals in the secure procedure ■ A list of the users to be set up (staff entitled to use the services of the Comfort Pro S) with their names, departments, and the internal call numbers you want to allocate to them ■...
Page 72 4. Confirm this by clicking on OK. This puts all connected terminals into the “Guest” user group with restricted user rights. In this way you prevent international external calls from the terminals, for example, while you are configuring the Comfort Pro S and the users.
Page 73: Finishing The Configuration
Configuring the Comfort Pro S Configuration Comfort Pro S: dialogue box for initial access 5. The software opens a dialogue for initial access. Determine an administrator password and enter it in this dialogue. Also fill in the other input fields.
Page 74: Saving And Loading The Configuration
Configuring the Comfort Pro S Saving and Loading the Configuration Configurations are saved in a file archive and can be loaded to the Comfort Pro S either locally from a connected configuration PC, or by remote configuration. The following configuration and customer data can be saved and loaded again: ■...
Page 75 Using remote configuration, all Comfort Pro S settings with the exception of the system PIN can be edited or updated. New software versions of the Comfort Pro S and the software for the connected system terminals and base stations can also be installed (see the System: Firmware menu in the Configurator).
Page 76: Codes For Ip Configuration
Network: LAN menu. In the event that the IP configuration of the Comfort Pro S has to be changed and access via the Web console is not possible, you can also use a code digit procedure to change these basic settings. Entry can be made from an analogue telephone, an ISDN telephone and from system telephones.
Page 77: Receiving System Messages As E-Mail
Receiving System Messages as E-Mail Important events and errors are kept by the Comfort Pro S in an internal log book: the error store. To inform or alert the system administrators, entries in the log book (system messages) can be sent via e-mail.
Page 78: Setting Up An Internet Connection From Remote (Isp Trigger Call)
Configurator (see the System: Firmware menu). For information on connecting a configuration PC, see Brief Guide to Initial Configuration on page 67. The terminal software is part of the Comfort Pro S software and is automatically loaded into the terminals via the Comfort Pro S.
Page 79: Resetting The System Data
Configuration Resetting the System Data You can restore the factory settings of the Comfort Pro S in the Configurator. If this is not possible, refer to the next section entitled Basic Hardware Settings Switch. Please note: If this is done, all individual settings and the user data are then lost. For this reason, you should back up your configuration regularly, the best time to do so being after every change.
Page 80: Lan Factory Settings
Configuration Configuring the Comfort Pro S 3. The basic settings switch is designed as a key switch. The location of the switch can be found in the chapter entitled Interface Cards starting on page 33. Press and hold the switch.
Page 81: Generating Your Own Moh Files
The MoH file must be coded with 8000 Hz, 8 bit mono in accordance with CCITT, A-Law. This coding is required for the Comfort Pro S and can be set in the “Sound Recorder” when you save the file under Format (CCITT, A-Law) and Attributes (8000 Hz, 8 bit mono).
Page 82: Configuration Examples
(if the multi-company variant is activated). In addition, the Comfort Pro S can be used as an Internet access server. RAS access can also be implemented using the Comfort Pro S, which enables the integration of external staff in the LAN.
Page 83: Introduction To Tcp/Ip
In a single LAN it is possible to use various protocols for the transmission of data. The connection between a workstation computer and the Comfort Pro S runs via the IP protocol (also named TCP/IP) used on the Internet. IP can be used together with other protocols (e.g. NetBEUI, AppleTalk or IPX/SPX) on the same network.
Page 84: Comfort Pro S In A Serverless Lan
The Comfort Pro S in a serverless LAN In a serverless LAN, the Comfort Pro S takes over the IP configuration of the connected workstations. All IP settings necessary for the workstations are assigned by the Comfort Pro S via DHCP (dynamic host...
Page 85: Dns Name Resolution
Internet Access If access to an ISP has been configured on the Comfort Pro S, the Comfort Pro S can be operated as an Internet access server without any additional configuration of the workstations. When you want to see a Web page, you simply type the URL (uniform resource locator;...
Page 86: Ras Access
Comfort Pro S in a Serverless LAN RAS Access You can establish a connection to the Comfort Pro S from an external PC via a VPN connection or via an ISDN card. VPN (Virtual Private Networking) is a technology to connect an external PC over an existing Internet access using a secured and encrypted data connection.
Page 87: Comfort Pro S In A Lan With An Ip-Enabled Server
In many cases, an IP-enabled server configures the IP settings via DHCP for all workstations. In networks in which the IP settings are made manually, you have to enter the corresponding IP settings in the Comfort Pro S Configurator (Network: LAN menu). Additionally you should change the DHCP server to static address assignment (in the Network: DHCP menu) to enable the Comfort Pro S, for example to configure connected VoIP system telephones.
Page 88: Dns Name Resolution
Internet Access You can also use the Comfort Pro S as an Internet access server in a LAN with an IP-enabled server. To do this, you must enter the Comfort Pro S IP address on the server as the default gateway. In addition, you must edit the internal DNS server configuration so that the resolution of external DNS names is forwarded to the Comfort Pro S.
Page 89: Ras Access
RAS Access In a LAN with an IP-enabled server you can also enable external computers to dial in via the Comfort Pro S. To do this, you should coordinate with the network administrator the IP address space which can be assigned to an external computer dialling in, and enter it in the Configurator, Network: RAS: PPTP/IPSEC/ISDN menu, under Address Range.
Page 90: Branch Link
In case of a VPN connection, both Comfort Pro S systems use an Internet connection to transfer data. For encryption, the protocols PPTP (Point to Point Tunneling Protocol) and IPSec (Secured IP) can be used. In case on an ISDN connection, you configure two Comfort Pro S systems so that they can dial in to each other.
Page 91: Useful Information On Internet Access
■ ISDN: If an IP data transfer is required to the other LAN, the Comfort Pro S initiates a dial-in via ISDN. Note that such a connection is only set up when specific requests are made. These can be for FTP file transfers, e-mails or downloading Web pages.
Page 92: Using The Web
One of the most important services in the Internet is e-mail. E-mails are buffered in individual e-mail accounts on a mail server. Mail servers are operated by ISPs for example. With the Comfort Pro S you can set up one or more e-mail accounts for every user account configured on the Comfort Pro S.
Page 93 The protocol will function without TCP/UDP port numbers, e.g. ICMP or IGMP. The Comfort Pro S NAT has suitable processes for ensuring the functions of many important protocols affected by these rules. These are the protocols FTP (in “active” mode), CuSeeMe (“videoconferencing”), IRC (“chat”), ICMP errors (“traceroute”) and ICMP echo (“ping”).
Page 94: Voice Over Ip (Voip)
The control of the data connections used makes it possible to define exactly the voice and service quality. VoIP telephony over the Internet using the Comfort Pro S provides you with the following options (see also SIP Telephony starting on page 104): ■...
Page 95: Quick Start
IP system telephone. Select the Type and enter an internal Number. Option: enter an IP address from the Comfort Pro S IP network which is not being used. Click on Apply. 4. Connect the IP system telephone’s LAN connection to the LAN and connect the phone to the mains power.
Page 96: External Sip Line
Quick Start External SIP Line If your Comfort Pro S provides access to the Internet, you can an easily and quickly set up an SIP line. 1. Request at least one SIP account from an SIP provider. 2. Install a Media Gateway card (see MGW Interface Card starting on page 103).
Page 97: Internal Sip Telephony
2. Call up the Configurator and go to the page Telephony: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP. Optional: enter an IP address from the Comfort Pro S IP network which is not being used, such as 192.168.99.253 under IP Address Configured. Click on Apply.
Page 98 Voice over IP (VoIP) Quick Start A configuration dialogue of SIP telephony software 7. You can only conduct a certain number of telephone calls simultaneously with internal SIP telephones. The number licenced can be viewed on the System: Licences page. The number of SIP telephones currently licenced can be determined on the System Info: Telephony: SIP phones page.
Page 99: Fundamentals
Fundamentals Voice over IP (VoIP) Fundamentals VoIP makes the transmission of voice and telephony signalling via IP (“Internet Protocol”) possible. After a connection is established, the terminal collects voice data (PCM data), which is then sent to the receiver using an IP packet.
Page 100: Voice Quality
Voice over IP (VoIP) Fundamentals The following table provides an overview of the required bandwidth for a telephone connection with various parameter settings. The values apply to half-duplex ethernet; for full-duplex the values can be halved. Required bandwidth (kbit/s) with respect to Packet Length and Codec Packet Length G.711 (not G.729A...
Page 101 Fundamentals Voice over IP (VoIP) When a call is set up, the terminals involved negotiate the voice-data compression (“codec”) that will be used. This is the first factor that determines the achievable quality level: ■ G.711 A-Law or µ-Law (Level 1, uncompressed): The audio data of a PCM channel (64 kbit/s) is adopted one-to-one.
Page 102: Optimisation
Modern switch components also evaluate the TOS byte of IP packets, thereby providing the optimal prerequisites for VoIP telephony. Note: The Comfort Pro S uses a TOS byte (“Type of Service”) value of 0xB8 for IP packets with VoIP data. This requests “Minimise Delay” and “Maximise Throughput”...
Page 103: Useful Services
Fundamentals Voice over IP (VoIP) Channels on a Media Gateway (MGW) are allocated for making a telephone connection with an ordinary terminal or for dial tones. The MGW converts IP voice data into PCM data streams used with conventional telephony and vice versa. For this, IP voice data are exchanged between the IP telephone and the gateway. Switching between voice data channels may cause a slight delay in some circumstances.
Page 104: Media Gateway (Mgw)
■ Software MGW The system software for Comfort Pro S provides a Media Gateway function. Depending on the system processor utilisation and available system memory up to 32 MGW additional channels may be available. The Media Gateway function provided by the system software has the following features: ■...
Page 105: Mgw Interface Card
The MGW interface card is connected to the internal ethernet switch via the slot. No external ports operating via pressure terminals are provided. ■ A MGW interface card can be installed in slot 2 of Comfort Pro S. ■ The MGW interface card supports all the codecs, as well as the silence detection, echo suppression and DTMF tone detection used by VoIP telephones.
Page 106: Sip Telephony
The value for this time-out can be defined for each SIP provider separately. ■ You must log on (“Login”) to the SIP registrar before you can use SIP telephony. Use the Comfort Pro S to manage important information for the registration (user name and password) of one or more SIP...
Page 107 For this reason, incoming RTP calls often fail to get past the Firewall or NAT configuration of the Internet gateway product used. If you do not use the Comfort Pro S as the Internet gateway, the product should be compatible with SIP telephony. These products provide a “Full Cone NAT”...
Page 108: Internal Sip Subscribers
SIP telephones connected via LAN or SIP programmes installed on workstation computers can thus establish connections to all other devices or trunks connected to the Comfort Pro S. For operation as a SIP server a MGW Interface Card is required.
Page 109 . The text portion of the SIP-URI (“Display Name”) is not evaluated at log-on from the Comfort Pro S. The series of characters before “@” is the “User Name” or “SIP Username”. The internal call number of the user must always be used here (the Ph.No. field in the Configurator under User Manager: User).
Page 110 Alongside code number procedures, SIP subscribers can also use a series of functional features realized via the SIP protocol. The Comfort Pro S is the ending for all SIP connections as opposed to what is usually the case on the Internet. This enables SIP subscribers to use Comfort Pro S features. Direct data exchange is thus not possible between two SIP subscribers.
Page 111: Voip System Telephones
VoIP System Telephones Voice over IP (VoIP) VoIP System Telephones The following telephones and software packages are available for VoIP system telephony: ■ Comfort Pro P 300: This is a VoIP-enabled edition of the Comfort Pro P 300 system telephone. This system telephone can be extended with up to three display-less key extensions.
Page 112: Voip System Telephone Configuration
Standard operating procedure is to contact the Comfort Pro S’s DHCP server so that the start procedure can be concluded without problems. To register a new VoIP system telephone, proceed as follows: 1.
Page 113 The MAC address of all VoIP system telephones always begins with 00:30:42. 2. Configure a fixed IP address for the Comfort Pro S. To do this, call up the Configurator and open the Network: LAN page. Click on the Change button.
Page 114: Start Procedure
Start Procedure It may sometimes be useful to understand a VoIP system telephone’s start procedure. Examples: ■ A complex DHCP address assignment prevents the operation of the Comfort Pro S’s DHCP server within the LAN. ■ A VoIP system should be operated with a non-broadcast-capable IP connection. This may be an RAS connection, a VPN connection or another type of routed connection.
Page 115: Local Configuration
5. The VoIP system telephone creates a TCP connection to the supplied IP-address/port-number combination and sends a registration query. The Comfort Pro S checks the MAC address sent with the registration and confirms the registration request if the VoIP system telephone is listed in the menu Telephony: Devices: VoIP Phones.
Page 116 Voice over IP (VoIP) VoIP System Telephones 1. The “IP Phone Configurator” can be started directly from the Product CD. Start Windows Explorer. Navigate to the Product CD. Double-click the “Telekom\IpPhoneConfigurator.jar” file. The “IP Phone Configurator” dialogue opens. Select the desired language setting (“English” or “German”)from the drop-down menu.
Page 117 TFTP server IP address and TFTP server filename: Enter the IP address and the complete file name for the operating software of the VoIP system telephone (see table on page 112). For the Comfort Pro S, use always the IP address of the communications system.
Page 118: Comfort Pro P 300 / 500 Pc
Voice over IP (VoIP) Comfort Pro P 300 / 500 PC SYSLOGD: For monitoring purposes, VoIP system telephone messages can be sent to a Syslog server. Activate the yes option and configure the SYSLOGD IP address and SYSLOGD port settings to activate this function.
Page 119: Installation
Analogue to the VoIP system telephones, the Comfort Pro P 300 / 500 PC creates multiple IP connections to the Comfort Pro S. When you start the programme for the first time, the Options dialogue is automatically opened. Here you must configure the following values:...
Page 120 ID to secure telephone usage. The device ID can only be read on the Web console. The displayed menu texts and parts of the operations software are elements of the Comfort Pro P 300 / 500 PC installation, but they can be loaded from the Comfort Pro S via TFTP where necessary.
Page 121: Pbx Networking
Comfort Pro S provides all the features necessary for PBX networking. You need PBX networking in the following cases: ■ To operate the Comfort Pro S as a subsidiary system on another PBX. This will also allow you to use the Comfort Pro S as a DECT server, for example. ■...
Page 122: Protocol: Q.sig Or Dss1
PBX Networking Connections Trunk line Point-to-point connection Example of a PBX network Various line types and transmission protocols can be used for point-to-point connections. The required network topology (distance, connection capacity) determines which type of point-to-point connection is most suitable. A Q.SIG-IP network connection can be established using a fast VPN connection.
Page 123: Master/Slave
Example: propagation of the L1 clock If more than one port with the setting L1 Type = “Slave” is configured on an Comfort Pro S and the setting L1 sync possible has been activated, then one of the ports is automatically defined as the L1 clock source.
Page 124: Types Of Point-To-Point Connections
PBX Networking Types of Point-to-Point Connections When applying the L1 clock of trunk lines, you can assume that the public network is “clock-aligned”. So, in the above example, you can connect additional trunk lines to one of the PBXs. Types of Point-to-Point Connections There are different types of connection available for an point-to-point connection between two PBXs, depending on the distance between them.
Page 125: Connection Via An Active Transmission System
If you are operating a fast and continuous internet connection at two or more locations, you can establish the TK system networking via internet connection as well. The Comfort Pro S uses the Q.SIG protocol, for use with ISDN point-to-point connections and transports the protocol and voice data via IP connections.
Page 126: Configuration
Currently, there are no standards for the necessary extensions to the Q.SIG protocol. This means that you can only use Q.SIG-IP between Comfort Pro systems. Networking two Comfort Pro S systems using Q.SIG-IP requires 2 licences – one licence per system. The number of possible voice connections is not restricted by the licence.
Page 127: Routes
Configuration PBX Networking In the above example, the following bundles are configured for PBX 1: ■ Two S lines in a multi-terminal configuration to the network operator which are assigned to the “A” bundle. ■ Two S point-to-point connections to PBX 2 which are assigned to the “C” bundle. ■...
Page 128: Numbering
PBX network. With closed numbering, the Comfort Pro S determines which route to seize from the telephone number dialled. The information needed for routing a call can be configured in a numbering table containing up to 100 entries.
Page 129: Technical Details
Technical Details A different PBX number must be set for each Comfort Pro S in a PBX network. This setting can be found in the Web console, in the menu Telephony: Settings under the heading QSIG linking. You can also set the maximum value for the transit counter there.
Page 130: Telephony
Telephony E.164 conversion The Comfort Pro S communications system supports two different types of call numbers when dialling external call numbers. Usually you enter the code for a route, e. g. a “0” for the “external line” route. Then you enter an external call number.
Page 131 E.164 conversion Telephony 2. This step is optional as the country code is preallocated due to the Country setting under System: Common. Call the Telephony: Settings page. Click on the Change button. Enter the country code without a zero in front into the International area code field, e.
Page 132: Example
Telephony E.164 conversion Example The following example explains the “E.164 conversion” function on a terminal which is operated on a system access with the following configuration: Attribute Number International area code (Country Code, CC) (Germany) Local area code (National Destination Code, NDC) (Berlin) Access call number 4444...
Page 133: Further Information
“E.164 conversion”. Call Forwarding The current version of the Comfort Pro S communications system also offers configuration of multi-level call forwarding. When you forward a call number that has already been forwarded, this results in a call forwarding chain.
Page 134: Attributes
Telephony Call Forwarding Call Forwarding Name Description Call forwarding immediately (CFU) Immediate and unconditional call forwarding Call forwarding on busy (CFB) Call is forwarded only if user is busy Call forwarding after time (CFNR) Call forwarding is only executed after a definable time interval Call Diversion (CD) Is manually executed upon an incoming call from the...
Page 135: Loop Detection
Call Forwarding Telephony Note: When call forwarding to the Comfort Pro A IAB voicebox programme, the “Via” call number is evaluated in order to determine the owner of a voicebox. The last call forwarding user is used no matter what the user group setting. When call forwarding using the secretarial function of the voicebox programme, the call number of the voicebox owner is also shown as the “Via”...
Page 136: Virtual Call Numbers
Telephony Call Forwarding Virtual Call Numbers A virtual call number is not assigned to any terminal. You always also enter an internal or an external destination call number directly when configuring a virtual call number. When the virtual call number is called this destination call number is signalled.
Page 137: External Call Forwarding
Call Forwarding Telephony Gruppe 20 Gruppe 21 319 (1) 326 (2) 360 (3) Forwarding hunt groups Using a call forwarding chain, you can include a further hunt group as a user in a parallel hunt group. Note: Time-dependent hunt groups do not permit including any additional hunt groups.
Page 138: Information On The Update
Telephony Call Forwarding ■ If the call is originally initiated by an external user, this user's external call number can be transmitted using the“CLIP no screening” feature. If “CLIP no screening” is not available, the external call number of the last forwarding user is transmitted. Information on the Update It is possible to convert the configuration of an earlier firmware version to the current version within the context of an update.
Page 139: Pin Code Telephony
You can configure the “PIN Code Telephony” feature separately for each company. Configuration is done with the following steps: 1. Call the Comfort Pro S communications system Configurator. On the introductory page, change the Level option to Expert. 2. Open the User Manager: User groups menu page. Click on the New button. Enter a designation into the Group name field and select an existing user group as a template.
Page 140: Implementation
Telephony PIN Code Telephony 5. Under the PIN dial header, select the desired Route. Select the user group created by the previous steps for the User group setting. Confirm with Apply. You can also use the “Standard” user group or the “External trunk” standard route for the “PIN Code Telephony”...
Page 141: Switch Authorisation
You can configure the “Switch authorisation” feature separately for each company. Configuration is done with the following steps: 1. Call the Comfort Pro S communications system Configurator. On the introductory page change the Level option to Expert. 2. Open the User Manager: User groups menu page. Click on the New button. Enter a designation into the Group name field (e.
Page 142: Implementation
Telephony Switch authorisation Implementation A hotel guest would like to make an external call. You fulfil this wish with the following steps: 6 Connections: 6 Switch auth. 1. Call the main menu on your system terminal. Select the option. Enter the internal call number of the terminal where a temporary authorisation switch is to take place. Confirm with the key.
Page 143: Fixed Mobile Convergence
Fixed Mobile Convergence Fixed Mobile Convergence The “Fixed Mobile Convergence” (FMC) feature offers operation of mobile telephones on the Comfort Pro S communications system. Connections to and from the mobile telephone are directed via the communications system. This is done by the communications system managing the mobile telephone as an internal terminal with its own internal call number.
Page 144 The entry of a new message in the voicebox can be displayed on the mobile telephone. This is done by the Comfort Pro S communications system calling the mobile telephone from a special extension. The Comfort Pro FMC software rejects this call and then shows that a voicebox message has arrived.
Page 145 Fixed Mobile Convergence External Intern Mobile phone System phone User: Peters User: Peters +49-170-45512345 +49-30-9999-1234 Internal party Communications system User: Miller +49-30-9999-xxxx +49-30-9999-5678 FMC-DDI: 8888 1234 ISDN system connection or SIP DDI trunk Incoming internal call Outgoing internal call: Call by an internal user from a mobile telephone...
Page 146 Fixed Mobile Convergence External Internal Mobile phone System telephone User: Peters User: Peters +49-170-45512345 +49-30-9999-1234 Communications system +49-30-9999-xxxx FMC-DDI: 8888 External party +41-1-7766554 +49-30-9999-1234 ISDN system connection or SIP DDI trunk Outgoing external call Outgoing external call: Call by an external user from a mobile telephone...
Page 147 Licence Configuring FMC telephones on the Comfort Pro S communications system requires a licence. With this licence you can also install a corresponding number of FMC clients (“Comfort Pro FMC”). For more detailed information, please consult the licence confirmation you received.
Page 148: Configuring Fmc Telephones
“Comfort Pro L GSM Integration (FMC): Fixed Mobile Convergence – Using mobile telephones on the Comfort Pro communications system”. The documentation is available as a PDF file on the Comfort Pro S communications system product CD. Configuring FMC Telephones The following steps are for activating the FMC feature and to configure FMC telephones: 1.
Page 149 Software starting on page 148). As mobile telephones manage all call numbers in the international format, you should also configure the “E.164 dialing” feature on the Comfort Pro S communications system for the system connection used or the SIP line used (see E.164 conversion...
Page 150: Configuring "Comfort Pro Fmc" Software
Integration (FMC) programme package. This activates the package. 3. Then save the Comfort Pro S configuration. The activation key is then also saved in the configuration file. In the event of servicing, after resetting the system’s hardware for example, you can reimport this configuration file and the programme package is then reactivated.
Page 151 PBX dialling in no. Extension number of the Phone No. (E.123 notation with prefixed plus sign) Voice mail no. Internal call number for the Comfort Pro S communications system voicebox MWI CLIP Extension number of the Phone No. (MWI Signaling) (E.123 notation with prefixed plus sign)
Page 152 SMS to the mobile telephone. The you may have to re-start the “Comfort Pro FMC” software. ■ If it is necessary to exchange the Comfort Pro S’s module board, a new activation key must be generated by the Deutsche Telekom Technical Service for the new serial number.
Page 153: Team Functions
Introduction Team Functions Team Functions Introduction With the team functions you can manage your telephone communication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys. Team functions can only be configured on the Comfort Pro P 100 / 300 / 500 system telephones because only these have the required features.
Page 154 Team Functions Introduction The following keys can be used: ■ Trunk key: Calls (for the programmed call number, e.g. 11) are signalled to this key, and you can make internal and external calls via this number. A trunk key can be programmed with a substitute function (with another team member acting as the substitute).
Page 155: Team Configuration
Direct call keys, for example, can be configured at a terminal in a conference room to call the secretary. Team Configuration You can create teams and programme call keys in the Configurator of the Comfort Pro S (Telephony: Groups and Telephony: Ports: Upn menu).
Page 156: Examples Of Use
Team Functions Examples of Use Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the “Comfort Pro P 100 / 300 / 500” user guide. Executive/Secretary Team In this example, the executive/secretary team comprises two members: the executive and the secretary.
Page 157 Examples of Use Team Functions Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls).
Page 158: Three-Member Team
Team Functions Examples of Use Three-member Team The three-member team described here is an example of a team configuration within a project group, e.g. export sales. Each team member has one Comfort Pro P 300 system telephone with all call keys programmed as trunk and team keys.
Page 159: Unified Team
Examples of Use Team Functions Line Busy Indication If a line is busy, e.g. TrK 11 Johnson, the team keys 11 on Miller’s and Smith’s telephones will indicate this. Call Signalling In this example, calls via the trunk keys are signalled acoustically. Calls via the team keys are indicated by a visual signal (the team key LED flashes).
Page 160: Toggle Team
Team Functions Examples of Use In this team configuration it is useful to programme one of the function keys on each telephone with the “Hold” function. A call, e.g. for TrK 11, can then be put on hold by pressing the function key. If another team member then presses trunk key TrK 11 on his telephone, he can accept the call.
Page 161 Examples of Use Team Functions Line Busy Indication If a line is busy, e.g. TrK 10 on Miller’s telephone, the appropriate team key will indicate this, e.g. TK 10 on Johnson’s telephone. Call Signalling In this example, calls via trunk keys are signalled acoustically. Calls via team keys are indicated by a visual signal (the team key LED flashes).
Page 162: Call Queue
Calls in a queue are handled by the Comfort Pro S in the following order of priority: instant connection, door calls, automatic recalls, VIP calls, then other internal and external calls. Sensor calls thus have priority over other calls, for example.
Page 163: Activation Of Queues
Introduction Call Queue Activation of Queues Queues can be activated on a per user group basis. On delivery the default set, for all preset groups, is off. When using queues, it often makes sense to activate call waiting protection. For this purpose, Call waiting protection authorisation must be allocated to the user group, and call waiting protection must be activated on the terminal.
Page 164: Hunt Groups
Call Queue Examples of Use Hunt Groups Hunt groups of the “parallel” type are usually used together with queues, with the queues of each telephone in the group being synchronised to each other. When a call to the number of the hunt group arrives, the call enters all parallel queues.
Page 165: Group Of Three Enquiry Stations
Examples of Use Call Queue Call wait. prot. Protection ■ Activate (call waiting protection) on both terminals in the menu. ■ Configure a feature key on the Comfort Pro P 500 which activates / deactivates a “call forwarding immediately” to the telephone number of the mobile Comfort Pro CM 300 / CM 500 / CM 510 (in the Call diversion: Divert phone: Immediately menu Incoming calls are routed to the Comfort Pro P 500 manned by the operator, who then puts the calls through.
Page 166 Call Queue Examples of Use ■ Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution: Incoming DDI route all incoming calls to the number of the hunt group. ■ In the Configurator, create a new group called “Operators” under User Manager: User groups. Activate the Call queue and Call waiting protection authorisations for this group.
Page 167: Multi-Company Variant
The Comfort Pro S hardware and software are used equally by all the companies, however. It is possible to configure the Comfort Pro S for each company and define the extent to which the features of the system may be used.
Page 168: Configuring The Multi-Company Variant
(see Allocating Routing Codes starting on page 168). 6. An exchange must be set up for each company so that the Comfort Pro S can correctly process statuses in which a call should be routed to the exchange (see Configuring the Company Exchange starting on page 169).
Page 169: Configuring And Managing Companies
Configuring and Managing Companies Up to 5 companies can be configured in the Comfort Pro S. By default, one company with the name “Company 1” is predefined. All configuration settings, e.g. in the user groups or in the bundle configuration, apply to this predefined default company if not other company has been selected.
Page 170: Assigning A Bundle/Sip Trunk
To be able to correctly transfer incoming calls to the members of the configured companies (the users) via the lines of a certain bundle of the Comfort Pro S, each of the available bundles must be assigned to one of the companies. This is necessary to be able to transfer incoming external calls to the correct company exchange in cases where the called internal subscriber cannot be reached (“Connection to...
Page 171: Configuring The Company Exchange
Working with the Multi-Company Variant All the features of the Comfort Pro S which the users may already be familiar with from the single-company variant are available in the multi-company variant. These features can be used to the same extent and can be used in exactly the same way.
Page 172: Making Calls Between Companies
Foreign telephone books can only be edited in the Configurator in the Phone Book menu. The number of entries in a company telephone book is unrestricted. The Comfort Pro S can manage up to 2,000 entries in all telephone books (in the central, personal and company telephone books).
Page 173: Configuring The Pc Software
With a TAPI (Telephony Application Programming Interface) you can operate a CTI application (Computer Telephony Integration). Here, the CTI application uses the services of the Comfort Pro S with the help of the TAPI driver installed on a Windows PC.
Page 174 In the CTI server box you must enter the DNS name or the IP address of the Comfort Pro S. Using the […] button you can search for this in the LAN. In the boxes Username and Password you enter the user data of one of the users configured on the Comfort Pro S.
Page 175: Setting Up Net Capi
With a CAPI driver (Common Application Programming Interface) Windows programmes are able to access services and functions of an ISDN card. With a network-based CAPI, the Comfort Pro S allows the use of ISDN functions also by workstation computers in which no ISDN card is integrated.
Page 176 2. Select Products: Comfort Pro: Install CAPI from the start mask and follow the programme instructions. Configuring the NET CAPI Driver The NET CAPI driver requires an extra internal number so that the “virtual ISDN card” on the Comfort Pro S can be addressed: 1.
Page 177: Using The Systray Display
Using the Systray Display You can configure a systray display for the Comfort Pro S to appear in the information area of the Start bar of a workstation computer. This systray display constantly shows you whether a WAN, a RAS or a Branch connection via ISDN is active.
Page 178: Browser For Telefonie-Assistent And Comfort Pro A Hotel
You can simplify the daily use of the Telefonie-Assistent and Comfort Pro A Hotel Web applications using the Web browser especially adapted for the Comfort Pro S. Each time the workstation computer is restarted, this browser programme can automatically start and log you in. This means that the applications are always operational and can be accessed using the icon in the information area of the task bar.
Page 179: Setting Up Video Telephony
Setting up Video Telephony Configuring the PC Software Setting up Video Telephony You can use the Telefonie-Assistent to switch on the video function during an internal call. To be able do this, the Microsoft NetMeeting 3.0 programme must be installed and set up on all participating workstation computers.
Page 180: Synchronising The Pc Clock
Comfort Pro S. Requirements You must enter the time zone so that the Comfort Pro S can calculate the time of the internal clock back to the GMT (Greenwich Mean Time) required for SNTP: 1.
Page 181: Address Queries Using Ldap
4. Check the function. In the Edit menu, call up the Find: People command. The Find: People dialogue box will then open. 5. In the Look in list, select the entry with the Comfort Pro S address. Enter a user in the Name input field, Administrator for example. Then click on Find now.
Page 182: Frequently Asked Questions
This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Comfort Pro S. Please note: Repairs to the Comfort Pro S should only be carried out by qualified personnel. The following LEDs indicate that the Comfort Pro S is ready for operation: Ready LED: flashes (1 sek.
Page 183: Telephony
Telephony Frequently Asked Questions Question: After restarting the It takes a short while for the Comfort Pro S to start up. Comfort Pro S, nothing is After the restart, check whether the activity LED blinks at a rate of indicated on the displays of any 10s / 1s.
Page 184 User and User groups menus). Some features cannot be used until though the feature has been the system PIN is changed. configured in the Configurator of the Comfort Pro S. Question: Nothing is indicated on You have connected the ISDN telephone to an external S port (RJ- the display of one of the 45 socket).
Page 185 Telephony Frequently Asked Questions Question: Calls can be made but The internal call number that has been configured for this ISDN not received with one of the ISDN telephone in the Configurator (Telephony: Ports: S0 menu) must telephones. also be configured as an MSN on the ISDN telephone itself. For further information, refer to the User Guide of your ISDN telephone.
Page 186: Pbx Networking
Frequently Asked Questions PBX Networking PBX Networking Question: Why is it not possible to You get a call e.g. via a direct Q.SIG connection. Which line seizure answer calls from another codes you will need to dial for the callback is not included communications system via the automatically in the information transferred with Q.SIG.
Page 187: Lan
Comfort Pro S? Check the LEDs for the LAN functions of the Comfort Pro S. A green LED above each LAN port indicates whether the network cable has been properly connected. A blinking green LED indicates whether there is any network traffic on the line.
Page 188: Internet
Internet Question: You have just The network card and the communication (remote data transfer) configured the Comfort Pro S via adapter cannot be run with the same routing setting. Deactivate the the network. Why is it not possible network card before connecting via the dial-up network.
Page 189: More Questions
More Questions? Frequently Asked Questions Question: A SIP connection only You did not use the Comfort Pro S as internet router or the STUN passes unidirectional voice. What server of the SIP provider is unavailable. You need to activate the SIP is the reason? support at your internet router, such as “SIP-ALG”...
Page 190: Technical Specifications
Technical Specifications Technical Specifications System data Mains power supply 230 V ~ 50 Hz Rated power 205 VA Safety class Permissible temperatures, stationary, +5 °C to +40 °C weatherproofed Dimensions (W x H x D) 366 x 368 x 124 mm Weight (system only) 2.0 kg ports...
Page 191 Technical Specifications ports for system telephones and Comfort Pro CB DECT base stations to connect system terminals, DECT- e nabled; with interface cards: up to 19 x; possible interface cards with U – 4 x U – 4 x U with DECT –...
Page 192 – for interface cards Slot 2 with connection to an ethernet switch for a Media Gateway Card – for Fax/V.24 card Note: The online help provides an overview of the limits that should be observed when configuring the Comfort Pro S.
Page 193: Index
Index Index Configuration examples 80 Actor 51 Introduction to TCP/IP 81 Attachment diagram 43 LAN with an IP-enabled server 85 RAS 84 Basic setting 77 Serverless LAN 82 Bundles 124 Country area code 128 Busy key 152 CTI 13 Call diversion 132 DECT Network 13 Call Forwarding 131 DHCP 69, 80, 110...
Page 194 Index Filter lists 90 IP Phone Configurator 113 Fixed Mobile Conversion 128 ISDN-basic access 12 Guest telephone 139 LAN port 52 LCR 125 Hardware 180 LDAP 179 Hardware basic setting switch 77 Local area code 128 Headset 59 Hunt Groups Media Gateway 102 Call Forwarding 134 Media Gateway card 14...
Page 195 Index Private calls 137 Team key 152 Protocols 91 Telefonie-Assistent 176 Telephony 12, 181 Q.SIG 120 basic settings 17 Q.SIG-IP 14, 93 Terminator 44 Three-member team 156 Redial List 137 Time setting Remote configuration 72 if power failure 55 Resetting system data 77 Time zone 178 RFP 13 Toggle team 158...
Page 196 Notes Notes...
Page 197 Notes Notes...
Page 198 Notes Notes...
Page 200 Installation Guide for Comfort Pro S As of 01.07.2010 Publisher: Deutsche Telekom AG Markt- und Qualitätsmanagement MQM 4 Endgeräte Postfach 20 00 53105 Bonn If you have further questions phone us under: freecall 0800 33 01300. Please visit us in the Telekom Shop...

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