Troubleshooting; Checking Error Messages - LG WM3770H*A Owner's Manual

TROUBLESHOOTING

Checking Error Messages

If the following message appears on the display, check the following and take the appropriate corrective
action.
Message
Item of clothing has gathered on one side of the tub.
There are not enough items in the machine.
Have your items gathered in one area, or is the load too
small?
Did you wash a stuffed animal, a mat, or knitwear?
Did you wash two different blankets together?
Water is not supplied or the water pressure is low
Is the faucet turned off?
Is the water supply stopped or the faucet frozen?
Is the water pressure low or is an inlet filter clogged?
Is the water line properly connected with the cold water
inlet?
Is the water line pinched or bent?
Water line leaks in connection
Are the water lines connected with the faucets properly?
The tub does not rotate
The washing machine drains slowly or not at all
Is the drain hose installed over 3 1/4 feet (1 m) beyond the
end of the elbow bracket?
Is the drain hose pinched or clogged inside?
Is the drain hose frozen?
Is the drain hose clogged with foreign objects?
A power failure has occurred.
Control Error.
The water supply does not stop
Do the water supply and the drain keep repeating in turn?
The water level is not controlled
Is the water level too low or high compared with the size
of the load?
The tub does not rotate
Is the washing machine overloaded?
To clean up the tub, please run the Tub Clean cycle.
If the washing machine detects too many suds, it displays
this error code and adds a Suds Reducing cycle. This
adds about two hours to the cycle time. If too many suds
are detected during spinning, the washing machine stops
to help prevent leaking.
Possible Causes
TROUBLESHOOTING
Solutions
Rearrange items to help balance the load.
Stuffed animals or mats can become unbalanced during
spinning and the washing machine may fail to drain.
Rearrange the knitwear to help balance the load and drain
it again.
Put one blanket in at a time.
Turn on the faucets.
If a faucet is frozen, thaw it with warm water.
If the inlet filter is clogged, clean it. (see page 32)
Connect the water line properly with the cold water inlet.
(see page 14)
Check that the water lines are not pinched or bent. Take
extra care that water lines are not twisted or pinched by
other objects.
Connect the water lines properly with the faucets.
(see page 14)
Close and secure the door. If the message keeps
appearing, unplug the power and contact your nearest LG
service center.
Lower the drain hose within 3 feet below the end of the
elbow bracket.
Place the drain hose on a smooth surface to prevent
bending.
If the drain hoses are frozen, thaw them in warm water.
Open the drain pump plug cap and remove the dirt.
A
Press to turn off the washing machine and press it
again to turn it on.
Unplug the power cord and contact your nearest LG
service center.
Unplug the power cord and contact your nearest LG
service center
The water level sensor is not working correctly.
Unplug the power cord and contact your nearest LG
service center.
Rearrange the load size and restart the washing machine.
If the load size is big, the tub may not rotate due to an
overheated motor. Allow the washing machine to stand
for a while and restart the cycle. Unplug the power cord
and contact your nearest LG service center if the same
error message appears.
Please empty the tub and insert bleach into the detergent
dispenser and select the Tub Clean cycle.
If you want to skip the Tub Clean, turn the CYCLE
SELECTOR KNOB or push option buttons to select desired
cycle. In this case, you would see the message again until
few washing times and it would be disappear until next
point of time to clean the tub.
Do not add more than the manufacturer's recommended
amount of detergent.
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