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RM-210
BB Troubleshooting and Manual Tuning Guide
User interface troubleshooting
Keypad and side keys troubleshooting
Context
There are two possible failure modes in the keyboard module:
• One or more keys are stuck, so that the key does not react when a keydome or a side key is pressed. This
kind of failure is caused by mechanical reasons (dirt, rust, mechanical damage, etc.)
• Malfunction of several keys at the same time; this happens when one or more rows or columns in the key
matrix are failing (shortcut or open connection).
If the failure mode is not clear, start with the Keyboard test in Phoenix.
Troubleshooting flow
Display module troubleshooting
General instructions for display troubleshooting
Context
• The display is in a normal mode when the phone is in active use.
Issue 1
COMPANY CONFIDENTIAL
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