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DKS 1838 Installation And Owner's Manual

Multi-door access controller
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Installation/Owner's Manual
Use this manual for circuit board 1838-010 Revision U or higher.
DoorKing recommends replacing the
Standard Key Lock with the
"Random" Key Lock that is included.
See back cover for more information.
Date Installed:
Installer/Company Name:
Phone Number:
Leave Manual with Owner
UL Listed
1838 PC Programmable
1838 PC Programmable
1838 PC Programmable
Circuit Board
Serial Number
and Revision Letter:
Copyright 2015 DoorKing, Inc. All rights reserved.
Multi-Door Access Controller
26, 30 and 31-Bit Wiegand Compatible
Copyright 2009 DoorKing, Inc. All rights reserved.
1838-065-A-9-15

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Summary of Contents for DKS 1838

  • Page 1 1838 PC Programmable 1838 PC Programmable Installation/Owner’s Manual 1838 PC Programmable Multi-Door Access Controller Use this manual for circuit board 1838-010 Revision U or higher. 1838-065-A-9-15 26, 30 and 31-Bit Wiegand Compatible DoorKing recommends replacing the Standard Key Lock with the “Random”...
  • Page 2 12 DATA 1. Wiegand input (Card Reader) Note: Connect to the Elevator Control activates Relay 1 for 13 Common. Board (2348-010). See Elevator Control programmed strike time 14 +12 VDC Power. Board Manual 2348-065 for more info. Quick Guide - 1 1838-065-A-9-15...
  • Page 3 1 (Turned ON) Single or Multiple 1838s using ONE Phone Line 3.2.9 * 04 Single 1838 IM Server OR DKS Cellular Assigned Phone Number or ID Number 3.2.10 Issued by DoorKing * 59 Re-Program Memory Size, with/without Cards and Anti-Pass Back 3.2.11...
  • Page 4 • True Anti-Pass Back feature. • Up to 255 programmable area codes (Rev E and higher boards only) allow the 1838 to be used in areas requiring 10 and 11-digit dialing. • Three internal relays allow the 1838 to control a main entry point plus two additional entry points.

  • Page 5: Table Of Contents

    Tracker Expansion Boards (HARDWired) 2.3.3 Tracker Expansion Boards using Wireless Communication 2.3.4 1838 Wiring to ONE 1838-120 or 1838-121 Remote Call Station 2.3.5 1838 Wiring to TWO 1838-120 or 1838-121 Remote Call Stations 2.3.6 1838 Wiring to a 1504-120 or 1504-121 Intercom Station 2.4 Phone (Voice) and PC (Data) Connection Options...
  • Page 6 Test Connection to IM Server Client - Optional LCD Display MUST be Installed 6.1.9 Turn IM Server Client Mode ON or OFF 6.2 Accessories 1838 Wiring Schematic SECTION 7 - LOG TABLES 7.1 Programming Information Tables 7.1.1 10 Area Codes 7.1.2...
  • Page 7 1833, 1834 and 1835 systems require a 16.5-volt, 20 VA transformer. The model 1837 requires a 16.5-volt, 40 VA transformer. Listing: This product has been tested to and found to be in compliance with the UL 294 Safety Standard by Intertek Testing Services NA Inc. (a Nationally Recognized Testing Laboratory) and is ETL listed. 1838-065-A-9-15...
  • Page 8 Instruct the end user to read and follow these instructions. Instruct the end user to never let children play with or operate any access control device. This Owner’s Manual is the property of the end user and must be left with them when installation is complete. 1838-065-A-9-15...

  • Page 9: Section 1 - Installation

    6” to help prevent any noise and hum pickup in the 1838’s phone line if used. The 1838 MUST also be properly grounded to function correctly.

  • Page 10: Remove Circuit Board From Enclosure

    Use appropriate hardware to secure enclosure to the surface (not supplied). u r e l o s E n c - O u o c k u i t Note: Enclosure door not shown in illustration to better clarify mounting holes. 1838-065-A-9-15...

  • Page 11: Mounting Dimensions

    (10) feet away from the gate and 1.5” gate operator, or in such a way that a person 2” 3.75” 6” 8.25” cannot operate the entry system and touch the 10.5” gate or gate operator at the same time. Bottom View 1838-065-A-9-15...

  • Page 12: Memory Chip Replacement

    However, if you need to replace the memory chip in the NEW 1838 access controller or replace the memory chips in an OLDER 1838, follow the instructions below. See 3.1.3 Memory Chip Identification for info about the memory chips in older 1838 access controller.

  • Page 13: Postal Lock Installation

    The installer or the building owner/manager will have to call the Post Office and arrange for the installation of this lock into the DoorKing Postal Lock Box which is wired to the 1838 main terminal. Prior to installation of the postal lock, be sure power to the 1838 is turned OFF.

  • Page 14: Section 2 - Wiring

    The 1838 contains a number of static sensitive components that can be damaged or destroyed by static discharges during installation or use. Discharge any static prior to removing the circuit board from the enclosure by touching a proper ground device.

  • Page 15: Grounding

    1 6 A a s e i n T 1 6 A B A T place the wires in the circular core 1 N O 1 N C 2 R Y and snap the filter closed. Power Wires Auxiliary Wires 1838-065-A-9-15...

  • Page 16: Terminal Descriptions

    26, 30 and 31 Bit 12 DATA 1. Wiegand input (Card Reader) Note: Connect to the Elevator Control activates Relay 1 for 13 Common. Board (2348-010). See Elevator Control programmed strike time 14 +12 VDC Power. Board Manual 2348-065 for more info. 1838-065-A-9-15...

  • Page 17: Access Controller Ciricuit Board Wiring

    16AC BOTH transformers MUST be installed Listed Transformer. Run 18 AWG wire up to for the 1838 to operate. DO NOT use 100 Ft. Run 16 AWG wire ONE power transformer to power both Central Office up to 200 Ft.

  • Page 18: Tracker Expansion Boards (Hardwired)

    Zone Addresses Red - NO circuit board connection. must be used when more than 8 Board Power Board Power boards are wired, UL listed UL listed 12 boards MAX. #33 & #34 #33 & #34 Relay 0 Main Door/Gate 1838-065-A-9-15...

  • Page 19: Tracker Expansion Boards Using Wireless Communication

    One tracker expansion board is required for EACH remote entry point. Communicate wirelessly between the tracker expansion boards and the 1838 controller without having to run wiring from each remote access point to the 1838 controller. The model 1489 wireless tracker expansion board kit and the model 2361 wireless baseboard kit (each sold separately) plugged onto to circuit boards for wireless communication.

  • Page 20: 1838 Wiring To One 1838-120 Or 1838-121 Remote Call Station

    Red to Aux #14 Remote Call Station with HID card reader. P/N 1838-123. Wiegand Black to Aux #13 Black Remote Call Station with DK Prox card reader. P/N 1838-124. White to Aux #12 White Green to Aux #11 Green to Main Term #12...

  • Page 21: 1838 Wiring To Two 1838-120 Or 1838-121 Remote Call Stations

    White Remote Call Station with DK Prox card reader. P/N 1838-124. Microphone Green Speaker 1998-010 Note: When connecting two remote call stations to the 1838, a microphone combiner is needed (sold separately, P/N 1494-010). Orange LEDs Gray Remote Call Station 100 feet Maximum Between a 16.5...

  • Page 22: 1838 Wiring To A 1504-120 Or 1504-121 Intercom Station

    Use ONLY 16.5 VAC UL BOTH transformers MUST be installed “PHONE” Ring Listed Transformer. for the 1838 to operate. DO NOT use Run 18 AWG wire up to “PHONE” Tip 100 Ft. Run 16 AWG wire ONE power transformer to power both up to 200 Ft.

  • Page 23: Phone (Voice) And Pc (Data) Connection Options

    2.4 Phone (Voice) and PC (Data) Connection Options Connecting the 1838 to a PC and optional phone line if desired, may be accomplished by different methods in this section. DoorKing VoIP: Works with most VoIP providers for voice communication and data transfer using your internet connection.

  • Page 24: Rs-232 Using Rs-422/Usb Direction Connection - Data Transfer Only

    2.4.4 RS-232 using TCP/IP Converter Internet Connection - Data Transfer ONLY Requires a TCP/IP Converter Kit (P/N 1830-185 Third party or DKS IM server P/N 1830-186). Send data to MULTIPLE 1838s in one programming step. Number of 1838s connected by TCP/IP is limited to the number of ports on your router.

  • Page 25: Rs-232 Using Wireless Point-To-Point Connection - Data Transfer Only

    Separate phone line is needed if voice communication is desired. 2.4.6 DoorKing IM Server - Data Transfer ONLY NO additional hardware required. Manage MULTIPLE entry systems in one programming step through DKS IM server. Multiple Entry Systems Telephone line MUST be used to manage 1838s on a single or multiple phone lines.

  • Page 26: Rs-232 Using Voice/Data Cellular System Kit - Voice/Data Transfer

    5VDC 16AC 16AC 2.4.8 Dial-Up Phone Modem Connection - Voice/Data Transfer Use your EXISTING phone modem to connect your PC to the 1838. Phone modem can ONLY connect to one 1838 at a time. Main Terminal Unlimited Connection Distance PHONE...

  • Page 27: Section 3 - Programming

    When Tracker Expansion boards or other wiegand devices are used with the 1838, be sure that R 0 is programmed to respond to the tone open number (typically 9), the postal switch input, and the rotary dial 9 function.

  • Page 28: Memory Chip Identification

    This programming step sets the 1838 MASTER CODE. The master code is the four-digit number REQUIRED to gain access to the 1838 memory. You need to know the master code prior to programming the 1838 with the PC, or to perform ANY of the programming functions on the following pages.

  • Page 29: Number Of Area Codes Allowed (Needed With Remote Call Station Only)

    This programming step is ONLY necessary when a DKS 1838-120 or 1838-121 Remote Call Station is connected to the 1838. The 1838 allows “up to 10” or “up to 255” alternate area codes (AAC) to be programmed into the system. If you are sharing data with other 1830 series systems, the number of area codes allowed must match for all systems.

  • Page 30: Rs-232 Speed Setting

    3.2.9 Single or Multiple 1838s using ONE Phone Line This program sequence sets the 1838 to operate as a single unit on ONE phone line, or to share the phone line with other units. If multiple units are sharing the same phone line, then each one must be set as a "multiple system" and each must have a unique master code.

  • Page 31: Im Server Client System Phone Number Or System Id Number

    Remote Account Manager Software, Version 6.3.g, there is an option to use the DoorKing IM Server Client service type or DKS Cellular network service. When REGISTERING the 1838 online with the IM Server client mode, a 10-digit phone number or 10 digit ID number will be ASSIGNED for the 1838.

  • Page 32: Overview For System Keypad Programming

    1 (Turned ON) Single or Multiple 1838s using ONE Phone Line 3.2.9 * 04 Single 1838 IM Server OR DKS Cellular Assigned Phone Number or ID Number 3.2.10 Issued by DoorKing * 59 Re-Program Memory Size, with/without Cards and Anti-Pass Back 3.2.11...

  • Page 33: General Programming Using The 1838 Keypad

    3. If Expansion boards are going to be used with this 1838, set Relay 2 strike time to 00 for Expansion boards 1-8. If more than 8 Expansion boards are being used, set Relay 1 strike time to 00 (for Expansion boards 9-16) and then set Relay 0 strike time for the desired time in seconds.

  • Page 34: Tone Open Numbers

    3.3.5 Touch-Tone / Rotary-Dial This programming is only used when a DKS Remote Call Station is connected to the 1838. It will set the 1838 to dial out in either a touch-tone or rotary format. Generally, this will be set for touch-tone.

  • Page 35: Rotary-Dial 9 Relay(S) Activation

    This programming sequence sets which relay(s) will activate when the 1838 receives a rotary-dial 9 open command from a residents rotary telephone. The 1838 can be programmed so that only one relay will activate, or any combination of relays will activate.

  • Page 36: Programming Phone Numbers

    3.5 Programming Phone Numbers These programming steps are ONLY used when a DKS 1838-120 or 1838-121 Remote Call Station is connected to the 1838. 3.5.1 Programming the Directory Code Length This programming sequence sets the directory code length to 1 - 2 - 3 or 4 digits.

  • Page 37: Programming Area Codes

    Program area codes when 10-digit or long distance calling is required. “Up to 10” OR “up to 255” area codes can be programmed depending on how the 1838 was programmed in section 3.2.2 (factory setting is 255 area codes). • Area code pointers set for “up to 10” area codes are referenced 0 – 9 in step 2 (for a total of 10).

  • Page 38: Deleting Individual Phone Numbers

    3.5.10 PBX Line Access Code Programming If the 1838 is connected to a PBX telephone system rather than a dedicated C.O. line, you may need to set the unit to dial a line access code prior to dialing the resident phone number. Typically, the line access code is “9”, but check with the PBX system administrator to be sure.

  • Page 39: Programming 5-Digit Pin Device Codes

    (that was programmed in section 3.5.2). Up to 25 device codes can be entered under a single directory code, up to a maximum of 8,000 total device codes for the 1838. The maximum number that can be programmed in is 65405. You cannot duplicate device codes.

  • Page 40: Programming Four-Digit Entry Codes

    DO NOT confuse a FOUR-digit ENTRY code with a FIVE-digit PIN (Personal Identification Number) device code that is entered on a remote wiegand keypad (see previous page). Four-digit entry codes can ONLY activate relays 0, 1 or 2 on the 1838 circuit board.

  • Page 41: Anti-Pass Back

    However, you must set up the IN and OUT relay programming table in the Remote Account Manager software. Anti-Pass Back tables cannot be set from the 1838 keypad. Refer to “Remote account manager for windows” manual 1835-066. 3.8.1 Programming the Anti-Pass Back Mode Anti-Pass Back (APB) can be set to operate in one of three different modes.

  • Page 42: Section 4 - Adjustments

    SECTION 4 - ADJUSTMENTS RS 232 RS-232 Terminal (see section 2.4.1) OPTIONAL LCD Display Connector ELEVATOR Elevator Control LCD Display Sold separately, P/N 1838-220 Terminal (see section 3.1.2) (see section 2.1.5 Expansion boards Microphone Volume and elevator (see section 4.4) control and 2.2)

  • Page 43: Relay 2 Jumper

    4.4 Speaker Volume, Microphone and Feedback Speaker, microphone and feedback ONLY need to be adjusted when a DKS Remote Call Station is connected to the 1838. Speaker volume, microphone volume and feedback all interact with each other to affect the audio performance.

  • Page 44: Section 5 - Operating Instructions

    Four-digit entry codes provide a means for a person to gain access by using a four-digit code entered on a remote keypad connected to the 1838 ONLY. The four-digit code will activate either relay 0, relay 1, relay 2 a combination of relays depending on the boundaries that have been programmed in 3.7.3.

  • Page 45: System Administrator

    5.2.3 Relay Check The 1838 can be called and a check can be made to determine if any of the relays are in a “HOLD open” mode. This check can be useful if your gate (or door) is held open and you suspect that one of the 1838 relays may be the cause.

  • Page 46: Section 6 - Maintenance

    • No power. Check for 16.5 VAC input power. Keypad is dead. • Check that the keypad is properly connected to the circuit board. The cable on the plug points to the left when connected to the circuit board. 1838-065-A-9-15...
  • Page 47 Master code switch is in the ON position (4.1). every 30 seconds. System emits 3 • The small chip in the PC board socket is for an older telephone entry system and can not be short beeps when used in the access control system. (1.3). powered up. 1838-065-A-9-15...

  • Page 48: Troubleshooting

    6.1.2 Wiegand Test - Optional LCD Display Must be Installed This programming sequence will allow you to view the wiegand data on the OPTIONAL LCD display (P/N 1838-220) as it is received by the control board. This will allow you to verify that the 26, 30 and 31-bit wiegand device is functioning properly.

  • Page 49: Elevator Board / Floor Hardware Test - Optional Lcd Display Must Be Installed

    This sequence will allow you to program different methods by which the telephone entry system will hang-up if a resident denies a guest access by hanging up their telephone rather than pressing the “#” key to terminate the call. Factory setting is 1, dial tone detect ON. OPTIONAL LCD display (P/N 1838-220) needed. OPER OPER 1.

  • Page 50: Test Connection To Im Server Client - Optional Lcd Display Must Be Installed

    Mode must be turned OFF. The Client Mode must be ON to use the system in Client Mode. If there is not a valid 10 digit system phone number or ID in memory, the 1838 will emit three (3) short beeps. Beep ... Beep ... Beep 1.

  • Page 51: Accessories

    Tracker Expansion Board Expansion boards (P/N 2358-010) allow the 1838 to operate up to 24 individual doors or gates, provides door ajar and forced entry alarms, and can activate local and building alarm systems. Also allows DoorKing gate operators to report gate operator data and activity to the 1838.

  • Page 52: Wiring Schematic

    1838 Wiring Schematic Speaker Ground Red Wire Red Wire RELAY-0 RELAY-2 RELAY-1 Keypad Keypad 1 2 3 4 5 6 7 8 9 10 11 12 13 14 1838-065-A-9-15...

  • Page 53: Section 7 - Log Tables

    4 and 6. See sections 1.4 and 2.3. 7.1.1 10 Area Codes Area Code Pointers - System Set to 10 Area Codes (section 3.5.3) Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code 1838-065-A-9-15...

  • Page 54: Area Codes

    7.1.2 255 Area Codes - Page 1 Area Code Pointers - System Set to 255 Area Codes (section 3.5.3) Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code 1838-065-A-9-15...

  • Page 55: Area Codes

    7.1.2 255 Area Codes - Page 2 Area Code Pointers - System Set to 255 Area Codes (section 3.5.3) Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code Pointer Area Code 1838-065-A-9-15...

  • Page 56: Resident Information

    7.2 Resident Information Make additional copies of this table as needed. ELEVATOR USE Name PHONE NUMBER DIRECTORY CODE ENTRY CODE DEVICE CODE SEC LEVEL 1838-065-A-9-15...

  • Page 57: Resident Information

    7.2 Resident Information Make additional copies of this table as needed. ELEVATOR USE Name PHONE NUMBER DIRECTORY CODE ENTRY CODE DEVICE CODE SEC LEVEL 1838-065-A-9-15...
  • Page 58 To use your access code, first press the key on the remote keypad near the main entrance, then enter your 4-digit code. System Administrator’s Note: Fill in phone number, access granted number ,PIN and entry code numbers, copy and distribute this to residents. 1838-065-A-9-15...

  • Page 59: 1838-065

    Installation/Owner’s Manual 1838 PC Programmable 1838 PC Programmable 1838 PC Programmable Multi-Door Access Controller 1838-065-A-9-15 26, 30 and 31-Bit Wiegand Compatible “Random” Key Lock: Included with every DoorKing telephone entry system is a additional “Random” key lock that can replace DoorKing’s standard key lock.

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