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Summary of Contents for H3C Aolynk EP302
- Page 1 Aolynk EP302 IP Phone User Manual Hangzhou H3C Technologies Co., Ltd. http://www.h3c.com Manual Version: T2-UM-20070410-1.00...
- Page 2 Copyright © 2006-2007, Hangzhou H3C Technologies Co., Ltd. All Rights Reserved No part of this manual may be reproduced or transmitted in any form or by any means without prior written consent of Hangzhou H3C Technologies Co., Ltd. Trademarks H3C,...
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Page 3: About This Manual
Chapter Content This chapter describes the main functions and 1 Product Overview features of the Aolynk EP302 IP Phone (hereinafter referred to as the EP302). This chapter describes the safety instructions on 2 Installation and Initial Setup installing and using the EP302, the installation steps and the initial setup. - Page 4 Conventions The manual uses the following conventions: I. Command conventions Convention Description The keywords of a command line are in Boldface. Boldface Command arguments are in italic. italic Items (keywords or arguments) in square brackets [ ] are optional. Alternative items are grouped in braces and separated by { x | y | ...
- Page 5 III. Symbols Convention Description Means reader be careful. Improper operation may cause data loss or damage to equipment. Caution Note Means a complementary description. Environmental Protection This product has been designed to comply with the requirements on environmental protection. For the proper storage, use and disposal of this product, national laws and regulations must be observed.
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Page 6: Table Of Contents
User Manual Aolynk EP302 IP Phone Table of Contents Table of Contents 1 Product Overview......................1 1.1 Introduction ........................1 1.2 Product Appearance ......................2 1.3 Main Features and Functions ..................2 1.4 Functions Available when Working with an XE Series IP PBX ........2 2 Installation and Initial Setup .................... - Page 7 User Manual Aolynk EP302 IP Phone Table of Contents 4.8.2 View/Dial out a Received Call ................30 4.8.3 View/Dial out a Missed Call .................30 4.8.4 Delete the Call History ..................31 4.9 Three-Party Conference ....................31 4.9.1 Announced Three-Party Conference ..............31 4.9.2 Unannounced Three-Party Conference...............32 4.10 Call Hold ........................33...
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Page 8: Product Overview
1.1 Intr oduction Aolynk EP302 IP Phone (hereinafter referred to as the EP302) is specially desig for business users. With elegant appearance and rich features, the EP302 works together with an XE series IP PBX to present a wonderful Vo IP world to users. -
Page 9: Product Appearance
User Manual Aolynk EP302 IP Phone 1 Product Overview 1.2 Product Appearance Figure 1-1 The EP302 appearance 1.3 Main Features and Functions Supports the session initiation protocol (SIP). Provides a large-size LCD panel. By following the text-graphic instructions, you can use or set the phone with ease. - Page 10 User Manual Aolynk EP302 IP Phone 1 Product Overview Note: To use the functions of the EP302 that are available when it works with an XE series IP PBX, proper settings should be configured and enabled on the XE series IP PBX.
- Page 11 User Manual Aolynk EP302 IP Phone 1 Product Overview Function/Feature Description EP302-XE2000: centralized assignment of telephone numbers, load balancing, backup server, abbreviated dialing, clock service, time check service, call-back, directed call pickup, time-based call restriction and so These features are to be configured by the network administrator.
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Page 12: Installation And Initial Setup
User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Installation and Initial Setup 2.1 Pac king List Unpack the shipping carton with caution and check the co ntents against the following packing list: Figure 2-1 Packing list If any item is broken or missing, contact your local dealer timely. -
Page 13: Installation And Cable Connection
User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Figure 2-2 Safety instructions on installing/using the EP302 2.3 Installation and Cable Connection 2.3.1 Installation You can place the EP302 on a desktop or mount it on a wall. -
Page 14: Cable Connections
User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Figure 2-4 Mount the EP302 on a wall 2.3.2 Cable Connections Complete cable connections on the EP302 and connect the EP302 to your LAN by following these steps: Connect one end of the network cable that came with the phone to the LAN port on the back of the EP302, and the other end to an Ethernet outlet of your work area. -
Page 15: Attaching The Handset Cord
User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Note: The LAN port of the EP302 supports PoE. So the EP302 can be powered through the Ethernet without the need of an external power source, provided that the device connected to the EP302 LAN port is PoE-capable. -
Page 16: Attaching The Power Cord
User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Note: There are two grooves (marked in the red rectangle in Figure 2-6) on the bottom of the phone base. You can use either one. Curve the end with a bigger straight length of the coiled cord into the same shape of the groove (①). -
Page 17: Adjusting The Footstand
User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Figure 2-7 Attach the power cord 2.3.5 Adjusting the Footstand You can adjust the footstand of the phone to an angle of 0° to 60°. Press the button marked (①) with one hand, and adjust the footstand to the desired position, as shown below ( ) ②... -
Page 18: Initial Setup
User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup 2.4 Initial Setup After the installation, complete the following steps to set up your phone. This section describes how to connect the EP302 to the network and how to set a VLAN. - Page 19 User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Step Description LCD Display H3C Test Menu Press 3 on the keypad to select 3 Scroll – Options NCP IP (this option is shown on the 1 View Settings next screen).
- Page 20 User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Step Description LCD Displa Return to 6. Advanced Settings and select 4. Account Info. Enter the phone number and password, and then press OK. Note: For EP302-XE2000, you also need to enter information for the phone user.
- Page 21 User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Table 2-2 Setup steps (static IP address) Step Operation LCD Display Ask your network administrator for your account information (phone number, password, and so on), the — NCP server IP address and the PBX IP address.
- Page 22 User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Step Operation LCD Display Press MENU twice to return to the H3C Test Menu screen shown on the right. Press 3 Scroll – Options on the keypad to select 3 NCP IP...
- Page 23 User Manual Aolynk EP302 IP Phone 2 Installation and Initial Setup Step Operation LCD Display EP302-XE7000: Press the Back soft key twice. The message “Registration succeeded” appears and then the phone returns to the standby mode. The initial EP302-XE2000: setup is now complete and the phone is ready for use.
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Page 24: Getting Started
User Manual Aolynk EP302 IP Phone 3 Getting Started Getting Started This chapter introduces the basic knowledge of us ing the EP302. If you are using the EP302 for the first time, please read this chapter c arefully. Figure 3-1 The EP302 appe... -
Page 25: Keys And Functions
User Manual Aolynk EP302 IP Phone 3 Getting Started 3.1 Keys and Functions Table 3-1 The EP302 keys and functions Description Used to enter the n umbers 0 to 9 and symbols asterisk (*) and pound (#). Among these keys, 2 to 9... - Page 26 User Manual Aolynk EP302 IP Phone 3 Getting Started Description You can use this key to transfer TRANSFER a call to a third party. Refer to section 4.12 “Call Transfer” for details. You can use this key to let a third party join in an existing call.
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Page 27: Leds
User Manual Aolynk EP302 IP Phone 3 Getting Started Description Handset: Pick up the handset, press VOL+ to increase the volume and press VOL - to decrease the volume. Ringer: Without picking up the VOL+/VOL- hands et, press VOL + to... -
Page 28: Lcd Display And Description
User Manual Aolynk EP302 IP Phone 3 Getting Started Status Description The Call Forward to Voice Mailbox function is enabled. VMAIL The Call Forward to Voice Mailbox (Voice function is disabled. Mailbox) Note: EP302-XE2000 does not support the Call Forward to Voice Mailbox function, so this LED is always off. -
Page 29: Menu Structure
User Manual Aolynk EP302 IP Phone 3 Getting Started Note: In the case of EP302-XE2000, th e voice mailbox function is not supported, so there is no VMAIL soft key and no message information on the LCD. The Record soft key is used to view the call history. - Page 30 User Manual Aolynk EP302 IP Phone 3 Getting Started Figure 3-5 Main menu (EP302-XE7000) Figure 3-6 Main menu (EP302-XE2000) Figure 3-5, the menus corresponding to the icons from left to right are: User Directory (refer to section 4.7 “Use the User Directory”...
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Page 31: Call Features Menu Structure
User Manual Aolynk EP302 IP Phone 3 Getting Started 3.4.1 Call Features Menu Structure Auto Answer Auto Answer FWD Universal FWD Universal Do Not Disturb Do Not Disturb FWD Busy FWD Busy Call Forward Call Forward Call Features Call Features... -
Page 32: Advanced Settings Menu Structure
User Manual Aolynk EP302 IP Phone 3 Getting Started 3.4.3 Advanced Settings Menu Structure Figure 3-9 Advanced Settings menu structure Note: In the case of EP302-XE2000, the “Account Info” submenu has an additional item “Phone Usr”. 3.5 Input Method The EP302’s input method for English characters is similar to that of mobile phones. -
Page 33: Using The Phone
User Manual Aolynk EP302 IP Phone 4 Using the Phone Using the Phone This chapter describes how to use the phone and how to use common and advanced features through the me efore starting to use the phone, make sure that the phone is already online (Refer “Initial... -
Page 34: Speed Dial
User Manual Aolynk EP302 IP Phone 4 Using the Phone 4.2 Speed Dial With the speed dial function enabled, you can place a call by pressing only one key. Refer to section 5.1 “Speed Dial Settings” for how to set the speed dial function. -
Page 35: Use The User Directory
User Manual Aolynk EP302 IP Phone 4 Using the Phone 5.4.2 “Volume Settings” for details. You can also use the following methods to adjust the volume of the speaker, the ringer and the handset through the keypad. Speaker: Press the Speaker key and then press VOL+ to increase the volume and press VOL- to decrease the volume. -
Page 36: View The User Directory Entries
User Manual Aolynk EP302 IP Phone 4 Using the Phone 4.7.1 View the User Directory Entries Press the UsrDir soft key in the standby mode to select and enter the global directory or local directory. Use the Up and Down direction keys to view the entries line by line, and use the Left and Right keys to view the entries page by page. -
Page 37: Use The Call History
User Manual Aolynk EP302 IP Phone 4 Using the Phone 4.8 Use the Call History The call history contains detailed information about the placed calls, received calls, unviewed missed calls and already-viewed missed calls, including the number of calls, telephone numbers and so on. -
Page 38: Delete The Call History
User Manual Aolynk EP302 IP Phone 4 Using the Phone View an already-viewed missed call: Record soft key → Missed Calls → Enter soft key → View soft key. You can dial out a call from the list of missed calls directly. -
Page 39: Unannounced Three-Party Conference
User Manual Aolynk EP302 IP Phone 4 Using the Phone Step Operation Illustrati Enter user B’s telephone number and press Call. After user B answers the call and agrees to join the conference call, press the CONFERENCE key to start the three-party conference call. -
Page 40: Call Hold
User Manual Aolynk EP302 IP Phone 4 Using the Phone Step Operation Illustration Press the CONFERENCE key to put the call with user A on hold. A prompt appears asking you to enter the telephone number of another party (user B). - Page 41 User Manual Aolynk EP302 IP Phone 4 Using the Phone Step Operation Illustrati Press the Hold soft key to put the call on hold. To resume the call, press the Resume soft key. Method 2: Table 4-5 Operation steps Step...
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Page 42: Call Waiting
User Manual Aolynk EP302 IP Phone 4 Using the Phone When finishing talking with user B, press the Hangup soft key to end the call with user B, and return to the call hold status with user A. Press the Resume soft key to resume the call with user A. -
Page 43: Call Transfer
User Manual Aolynk EP302 IP Phone 4 Using the Phone Step Operation Illustrati Press the line key (labeled 6 in Figure 3-1) corresponding to line 2 to answer the call from the number 7002. To resume the original call, put the current call on hold first and then switch back to the original call line. -
Page 44: Call Park
User Manual Aolynk EP302 IP Phone 4 Using the Phone Step Operation Illustration There are two transfer modes supported by the EP302: Attended transfer: Press the Call soft key. When user B answers the call (or when the call is forwarded to the voice... - Page 45 User Manual Aolynk EP302 IP Phone 4 Using the Phone Note: When you park a call, the system will generate a call park number, or you can specify a call park number by yourself. The default call park number range is 800 to 899.
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Page 46: Call Forward To Voice Mailbox
User Manual Aolynk EP302 IP Phone 4 Using the Phone Step Operation Illustrati Your phone returns to the standby mode. Now you can retrieve the parked call by entering the park number on any phone in the same system. 4.14 Call Forward to Voice Mailbox... -
Page 47: Voice Mails
User Manual Aolynk EP302 IP Phone 4 Using the Phone 4.15 Voice Mails Note: In the case of EP302-XE2000, the Voice Mails function is not supported. In situations such as you enabled the call forward to voice mailbox function on your EP302, or, an incoming call to your phone is not answered (the “call forward to voice... -
Page 48: Email Prompt
User Manual Aolynk EP302 IP Phone 4 Using the Phone Note: When you retrieve voice mails for the first time, you need to modify the password by following the voice prompt. After you sign in to the voice mailbox; you can retrieve, save, delete and reply voice mails. - Page 49 User Manual Aolynk EP302 IP Phone 4 Using the Phone Figure 4-2 Cable connection...
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Page 50: Phone Settings
User Manual Aolynk EP302 IP Phone 5 Phone Settings Phone Settings This chapter describes ho w to set up common call features, phone settings and advanced settings. 5.1 Spe ed Dial Settings With the Speed Dial function enabled, you can place a call by pressing only one key. -
Page 51: Common Call Settings
User Manual Aolynk EP302 IP Phone 5 Phone Settings Note: In the case of EP302-XE7000, the Speed Dial settings are saved on the server, not on the phone. The result of adding, modifying and deleting a Speed Dial number must be saved to the server. Therefore, you cannot perform Speed Dial settings when the phone is off line. -
Page 52: Call Forward
User Manual Aolynk EP302 IP Phone 5 Phone Settings Note: In the case of EP302-XE2000, when the Do Not Disturb function is enabled, there is a voice prompt saying that the Do Not Disturb function has been enabled. Th e LCD has no indication. -
Page 53: Directed Call Pickup
User Manual Aolynk EP302 IP Phone 5 Phone Settings Note: The priority levels of Call Forward types from high to low are: Call Forward Universal, Call Forward Busy and Call Forward No Answer. The priority of Call Forward to Voice Mailbox is lower than Call Forward Universal, but higher than Call Forward Busy and Call Forward No Answer. -
Page 54: Call Forward To Voice Mailbox
User Manual Aolynk EP302 IP Phone 5 Phone Settings Note: Call pickup groups and the corresponding security codes are set on the server by the network administrator. Consult your network administrator for information about your call pickup group and the corresponding security code. (In the case of EP302-XE2000, no security code is required). -
Page 55: Execute Feature Functions
User Manual Aolynk EP302 IP Phone 5 Phone Settings 5.3.2 Execute Feature F unctions You can execute a function quickly by entering its corresponding feature code. Execute a feature code: MENU → Advanced Features → Exec Feature Func For example, the feature code 320 is used to display the IP address of the phone. -
Page 56: Account Information
User Manual Aolynk EP302 IP Phone 5 Phone Settings Select a ringing tone : MENU → Advanced Settings → Ringing Tone 5.4.4 Acc ount Information You can view and modify your one number and p ssword obtained from your network administrator. -
Page 57: Restore The Default Settings
User Manual Aolynk EP302 IP Phone 5 Phone Settings 5.5 Restore the Default Settings Table 5-2 Steps to restore the default settings of the EP302 Step Operation LCD Display Power on the EP302. Press the H3C Model e p302- MENU key when the message on the Wait for NCP right appears. -
Page 58: Faqs
User Manual Aolynk EP302 IP Phone 6 FAQs FAQs Contact your network administrator first if you have any problem in installing or using the EP302. Sections below describe the frequently asked questions and answers. What network access methods does the EP302 suppo The EP302 s upports two network access methods: DHCP and static IP address. - Page 59 User Manual Aolynk EP302 IP Phone 6 FAQs I. What is the difference between the global directory and the local directory Note: EP302-XE2000 does not support the user directory function. This question is for EP302-XE7000 only. The global user directory is a user information sharing service based on distributed database, generally employed in a network consisting of multiple IP PBXs.
- Page 60 IP address of m y EP302? ou can view the IP address of your EP302 by selecting 1 View Settings in the H3C est Menu whe n your E P302 starts up. Or when the p hone is in the standby mode, you can use MENU →...
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Page 61: Appendix - Technical Specifications
User Manual Aolynk EP302 IP Phone 7 Appendix – Technical Specifications Appendix – Technical Specifications 302 technical ecifications able 7-1 Item Description 4 M F LASH Memory 16 M SDRAM Ethernet ports: RJ-45, 10Base-T/100Base-TX 0 Mbps auto-negotiation, MDI/MDIX a uto-sensing, 802.3/802.3u compl... -
Page 62: Appendix - Glossary
User Manual Aolynk EP302 IP Phone 8 Appendix – Glossary Appendix – Gloss Table 8-1 Glo ssary Acronym Item Explanation 802.1 P defines the concept of priority. When a fram is sent, a 3-bit priority field is a dded to it. For packets 802.1 P... - Page 63 User Manual Aolynk EP302 IP Phone 8 Appendix – Glossary Acronym Item Explanation A bridged line is formed by a primary telephone multiple secondary telephones. When a call is placed to the primary telephone, all the secondary Bridged Line telephones will ring together with the primary...
- Page 64 User Manual Aolynk EP302 IP Phone 8 Appendix – Glossary Acronym Item Explanation In telephony, CoS refers to a parameter set or common feature set that applies to a group of u sers. Class of CoS is used to control the call type of users on the...
- Page 65 User Manual Aolynk EP302 IP Phone 8 Appendix – Glossary Acronym Item Explanation When a pre-defined emergency number is dialed Emergenc (such a call is an emergency call), the system Call automatically selects a voice gateway to set u p the call.
- Page 66 User Manual Aolynk EP302 IP Phone 8 Appendix – Glossary Acronym Item Explanation Permanent physical address that the manufacturer Media assigned for a device. A MAC address consists of six Access bytes of hexadecimal numbers, for example, address Control 00-0F-E2-80-65-2 5.
- Page 67 User Manual Aolynk EP302 IP Phone 8 Appendix – Glossary Acronym Item Explanation The standard connector used to attach devices such as analog telephones, fax machines and modems. An RJ-11 RJ-11 RJ-11 connector has six pins and usually connects with four cables.
- Page 68 User Manual Aolynk EP302 IP Phone 8 Appendix – Glossary Acronym Item Explanation User A connectionless-oriented protocol that operates on Datagram the transport layer. Protocol User List of users and the corresponding telephone Directory numbers in a local network. User...
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