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H-TEK UC842 User Manual

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GIGABIT COLOR IP PHONE
UC842
Version:1.0.3.82
Hanlong Technology(Nanjing) Co., Ltd
86-25-84658050
www.h-tek.com
support@h-tek.com

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Summary of Contents for H-TEK UC842

  • Page 1 GIGABIT COLOR IP PHONE UC842 Version:1.0.3.82 Hanlong Technology(Nanjing) Co., Ltd 86-25-84658050 www.h-tek.com support@h-tek.com...

  • Page 2: Notices Information

    Nanjing Hanlong Technology Co., LTD. When this document is made available on www.h-tek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.

  • Page 3: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

  • Page 4: Table Of Contents

    Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions .......................... 1 WEEE Warning ......................... 1 Cleaning ............................ 2 Table of Content ..........................3 Getting Started ..........................7 Packing List ..........................7 Phone Installation ........................9 1.
  • Page 5 Table of Content Screen Saver ..........................51 LED Status Setting ........................53 Backlight ..........................53 Contact Management ......................54 Local Directory ........................54 Remote Phonebook ......................... 59 Call History ..........................60 LDAP Phonebook ........................63 Broadsoft Phonebook ......................66 Call log ............................ 66 Other features settings ........................
  • Page 6 Table of Content Voice Message ........................102 Direct Pickup ........................104 Group Pickup ........................105 Call Park ..........................106 Intercom ..........................107 DTMF ........................... 108 Prefix ............................. 110 Local Group .......................... 111 XML Group ........................... 111 LDAP ............................ 112 XML Browser ........................113 Broadsoft Group ........................
  • Page 7 Table of Content How to Import Trusted CA certificate? ................. 138 How to Import Server CA certificate? .................. 139 How to use Vlan? ........................139 How to use LLDP? ........................ 139 How to Set LCD and Web GUI： ..................139 How to Upgrade via FTP? ....................

  • Page 8: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 9 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable...

  • Page 10: Phone Installation

    Getting Started 7. Quick installation reference Phone Installation 1. Attach the Foot stand...

  • Page 11: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset...

  • Page 12: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...

  • Page 13: Status

    Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 14 Getting Started 3. Press Menu →Status →Account To view the phone status via Web interface: Login webpage( For How to login, please refer to Login) View the information of Version, Account and Network.

  • Page 15: Registration

    Getting Started Registration To register via phone interface: Press Menu SettingAdvanced settings(default password:admin)Accounts Select the desired account Select Enable for Account active Filled the SIP Server Filled the Failover SIP server if need (Optional) Filled the Outbound Proxy (Optional) Filled the SIP User ID, Authenticate ID Filled the password, Name (shown on LCD) and Ringtone.
  • Page 16 Getting Started To register via web interface: 1. Login webpage and Click AccountBasic 2. Select the desired Account 3. Select Yes for Account Active 4. Filled the Primary SIP SERVER and other account information 5. Click to save the configuration.

  • Page 17: Idle Screen

    Getting Started Note: 1. All fields with must be filled. If changed, it requires a phone restart. 2. Account Status says the account registered successfully or not. 3. When change the account information via phone, it will shown Restart note when back to idle page.

  • Page 18: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 3 accounts Line keys 1.
  • Page 19 Getting Familiar with Your Phone Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen.

  • Page 20: Icon Preview

    Getting Familiar with Your Phone Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To dial the previous dialed number.
  • Page 21 Getting Familiar with Your Phone Line (Unregistered) Line(Ringing) Speed Dial BLF(Ringing) BLF(Talking) Speakerphone mode Handset mode Headset mode Voice messages...
  • Page 22 Getting Familiar with Your Phone Text message Mute Do Not Disturb Volume is 0 SRTP Hold Dialed calls Received calls Missed calls Forward calls Conference Keypad locked Keypad unlocked Pick up...
  • Page 23 Getting Familiar with Your Phone Call Park Intercom/Paging DTMF Prefix XML Group Local Group XML Browser LDAP Broadsoft Group Conference Forward Transfer Hold Line on Hold Redial...
  • Page 24 Getting Familiar with Your Phone Call Return Record...

  • Page 25: Led Instruction

    Getting Familiar with Your Phone Recording Group Listening Shared Line Other Functions LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status...

  • Page 26: Blf Or Blf List Key Led :( Line Key Set As Blf)

    Getting Familiar with Your Phone BLF or BLF List Key LED : ( Line Key set as BLF) LED Status Description Steady Green Idle status for the monitored line Steady Red The monitored line is calling or during a call Blinked red The monitored line is ringing.

  • Page 27: Info Key Instruction

    Getting Familiar with Your Phone Info Key Instruction Info Key plays many roles in this phone: 1. Quick get the Information page. 2. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item.

  • Page 28: User Interface

    Getting Familiar with Your Phone 4. Get all other parties information during a conference. User Interface There are two ways to customize specific configurations on your IP phone:  The user interface on the IP phone  The user interface in a web browser on your PC The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
  • Page 29 Getting Familiar with Your Phone Phone Interface Overview Option Model Firmware Status Hardware Network Account Device Cert Language Call Forward Function Key(Line key setting) More Key see Line Key Overview Key as Send Features Hot Line Anonymous Call History Setting Language Time &...

  • Page 30: Line Key Function Overview

    Getting Familiar with Your Phone Pcap Feature Line Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park Intercom DTMF Prefix Local Group XML group LDAP XML Browser Broadsoft group...

  • Page 31: Basic Features Configuration

    Basic Features Configuration Conference Forward Transfer Hold Group Listening Redial Call Return Record URL Record Paging Shared Line Public Hold Private Hold Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume…...

  • Page 32: Web Login

    Basic Features Configuration Web Login Get the IP address: Press Menu →Status →Information. Input the IP Address in the web browser. Input the user name (default is admin), password (default is admin). Login successfully. Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server”...

  • Page 33: Administrator Password

    Basic Features Configuration Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin To change to password via Phone Interface 1. Press Menu → setting → Advanced settings → password (default admin) → Phone Setting →...

  • Page 34: Basic Network Setting

    Basic Features Configuration Note: When you use the web interface: user name: admin password: admin(default) Basic Network Setting Htek IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
  • Page 35 Basic Features Configuration 3. Click Save and restart the phone. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port.
  • Page 36 Basic Features Configuration To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort DHCP mode. 2. Click Save and restart the phone. To configure Network via web interface: 1. Click NetworkBasic 2. Select the desired Type: DHCP, Static or PPPoE 3.

  • Page 37: Pc Port

    Basic Features Configuration Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Three modes for PC port: bridge, connect to Expansion Module and router. To configure PC Bridge via Phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port Bridge mode.
  • Page 38 Basic Features Configuration mode. 2. Enter the IP, Netmask and DHCP server 3. Click Save 4. Back to Idle interface and Click the OK button, then the phone will reboot To configure PC Connect to Expansion Module via Phone interface: Press MenuSettingAdvanced Settings (password: admin) NetworkPC Port ...

  • Page 39: Display Mode

    Basic Features Configuration To configure PC Connect to Expansion Module via web interface: Click NetworkBasic Select As Connect to Expansion Module Click and the phone will reboot automatically Display Mode This phone support two Display mode: Text and Icon. Icon Mode: all Items are shown same as the main with Icon.

  • Page 40: Language

    Basic Features Configuration Text Mode: Only the 8 main items are shown as Icon, and others all text description. To Configure Display mode via phone interface: 1. Press Menu DisplayDisplay Mode 2. Select Text or Icon 3. Press Save soft key to save the configuration. To Configure Display mode via web interface: 1.
  • Page 41 Basic Features Configuration Press or Save soft key to save the configuration. To change the language via Web Interface...

  • Page 42: Time And Date

    Basic Features Configuration 1. Setting → Preference →Web Language 2. Select the necessary one. 3. Press to save the configuration. Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 43 Basic Features Configuration Note: Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually via phone interface 1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2.
  • Page 44 Basic Features Configuration 3. Press or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year). 4. Press or Save soft key to save the configuration. To configure the DHCP time via phone interface 1. To press Menu → Setting → Basic setting → DHCP time 2.
  • Page 45 Basic Features Configuration 2. Setting → Date &Time→NTP Server 3. Fill the value in the blank. To change the Time Zone and Date Display Format via web interface Setting → Date &Time Select the necessary one. Press to save the configuration.

  • Page 46: Ring Tone

    Basic Features Configuration Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface: 1.
  • Page 47 Basic Features Configuration To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. To configure Distinctive Ring Tone via Web Interface 1.

  • Page 48: Volume

    Basic Features Configuration → 3. Click to save the configuration. Click Ring tone for more information. Volume You can adjust the volume for the phone by the volume keys:...
  • Page 49 Basic Features Configuration To adjust the Ring tone volume via phone interface: 1. Option 1: To press on the idle page 2. Option 2: To press during the call is ringing. To adjust the handset volume via phone interface: To press during a call in handset mode.

  • Page 50: Wallpaper

    Basic Features Configuration To adjust the speaker Volume via phone interface: To press during a call in speaker mode. Wallpaper To change the preferred one picture for you by the following steps: To change the wallpaper via phone interface: 1. To press Menu → Display → wallpaper 2.
  • Page 51 Basic Features Configuration To change the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper picture to upload. 3. Click to save the setting. To delete the wallpaper via web interface: 1. Click SettingPreference 2. Select the desired wallpaper to delete. 3.

  • Page 52: Screen Saver

    Basic Features Configuration Screen Saver There are three types of screen saver: Time & Logo, Photo Switch and Photo. Time & Logo: when the screensaver works, it will show Time and logo in turns. Photo Switch: all screensaver pictures display one by one. Phone: Only the select phone display as screensaver.
  • Page 53 Basic Features Configuration To upload screen saver via Web interface: Setting → Preference Choose the picture wanted to use as screen saver Click to save the upload picture To delete upload screen saver phone via Web interface: 1. Setting → Preference 2.

  • Page 54: Led Status Setting

    Basic Features Configuration Note: System Screen Photo(ScreenSaver1-ScreenSaver3) can not be deleted!!! To custom text logo via web interface: Click SettingPreference. choose the Time-out as 1 min or 2/5/10/30 minute. Enter the desired value in the Text Logo field. Click Saveset to save the configuration. To wake up screen saver via Web interface: 1.

  • Page 55: Contact Management

    Basic Features Configuration 1. Click settingPreference 2. Enter the time for Backlight time(In seconds). 3. Click to save the configuration. The default is 0, which means Backlight is always on. Contact Management This section provides the operating instructions for managing contacts. The topics include: ...
  • Page 56 Basic Features Configuration To add contacts manually via phone interface 1. Press Menu → Directory → Local Directory 2. Press Add soft key. 3. Enter the necessary information as Name, Phone number… 4. Press save soft key or to add the contacts successfully. To add contacts from history via phone interface: 1.
  • Page 57 Basic Features Configuration To add contacts via web interface: 1. Click DirectoryDirectory 2. Enter the name, number and some other information. 3. Press and then press button.
  • Page 58 Basic Features Configuration B: To add contacts into blacklist To add blacklist from Directory via phone interface: 1. Press Menu → Directory → Local Contacts/Remote Contacts/Broadsoft ContactsAP Contacts 2. Press More →Option →Add to Blacklist. 3. Press save soft key or to add the contacts successfully.
  • Page 59 Basic Features Configuration When you place a call from the contact, the phone idle screen will show the contact photo. Note: The format of the photo supported is jpg or bmp, and the size shoud be less than 128 *128 To import or export the contact list You can manage your phone’s local directory via phone or web user interface.

  • Page 60: Remote Phonebook

    Basic Features Configuration To import an XML file of contact list via web interface: Click on Directory Click Browse to select a contact list file (file format must be .xml) from your local system. Click Import XML to import the contact list. To export an XML file of contact list via web interface: Click on Directory Click Export XML to import the contact list.

  • Page 61: Call History

    Press DirectoryLeft ButtonLeft Button, and then you can see the item you set, press enter you will find the detail. For More detail, please refer to: Remote Phonebook www.h-tek.com Note: Every remote contact only support 1000 contacts. Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls.
  • Page 62 Basic Features Configuration To check the call history via phone interface: Press the History soft key. The LCD screen displays All Calls list. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. Press to select the desired entry.
  • Page 63 Basic Features Configuration 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3. Press UP or DOWN key to select the desired entry. 4. Press the Delete soft key. To delete all entries from the call history list via phone interface: 1.

  • Page 64: Ldap Phonebook

    Basic Features Configuration To Dial a call from Call History via web interface: Click DirectoryCall History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1.
  • Page 65 Basic Features Configuration This This parameter specifies the number attributes for LDAP searching. 4. Filled Server Address: Fill the domain name or IP address of the LDAP Server. For example: 192.168.0.124 5. Port(the port of the LDAP Serve) Base, User Name, Password 6.
  • Page 66 1. Press MenuFeatureFunction KeysLine Keys as Function KeysMemory Key 1 2. Select LDAP in the Type field 3. Press save or OK key to save the configuration. When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.h-tek.com...

  • Page 67: Broadsoft Phonebook

    Basic Features Configuration Broadsoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts.

  • Page 68: Other Features Settings

    Other features settings To Configure Call log via web interface: 1. To click DirectoryCall log 2. Select the desired Call log Item 3. Enter the Display name 4. Enter the Server, port, User and password 5. Click to save the configuration. Other features settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received...
  • Page 69 To configure dial plan via web interface: Click Account—Advanced—Dial Plan. Filled the value in dial plan field. Click SaveSet to save the configuration. Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.h-tek.com...

  • Page 70: Emergency Call

    Other features settings Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly.

  • Page 71: Action Url

    Action URL To configure action url via web interface: 1. Click SettingAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.h-tek.com...

  • Page 72: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: Click SettingSoft key Layout Select Enable for Custom Soft key Select call States.

  • Page 73: Programmable Key

    Other features settings Note: 1. When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page soft key, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 74: Ext Key

    Basic Call Features Ext Key It only works when there is expansion module connected with the phone. For Ext Key configuration, please refer to: UC40 User manual. Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1.
  • Page 75 Basic Call Features 2. Enter the desired number. 3. Press , or press the Send soft key, then the call is sending. Using headset to place and answer calls for all time 1. Click webpage Setting Preference 2. HeadSet Priority Enable 3.

  • Page 76: End A Call

    Basic Call Features 2. Press to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending. Note: 1. The key is set to be a send key. For more information, refer to the Key as Send on page 2.

  • Page 77: Redial A Call

    Basic Call Features Redial a Call To redial the last placed call from the IP Phone Press directly when LCD is on the idle interface. Receive a Call There are three ways to receive a call when the phone is ringing: To receive a call by handset Pick up the handset the conversation is built.

  • Page 78: Incoming Call Show Mode

    Basic Call Features Incoming Call Show Mode There are two incoming call show mode for this phone: 1. name and number of the contacts 2. name and number of the incoming call and the account which is connecting To set incoming call show mode via web interface: 1.

  • Page 79: Call Hold

    Basic Call Features 2. To choose Yes for the Auto Answer. 3. To click Saveset to save the configuration. To Disable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose No for the Auto Answer. 3. To click Saveset to save the configuration. Call Hold When use hold feature, the Hold icon will show on the display.

  • Page 80: Call Transfer

    Basic Call Features 1. Press Hold soft key or to hold the current call. 2. Press Resume soft key or to resume the call on hold. To hold a call under headset mode: 1. Press Hold soft key or to hold the current call. 2.
  • Page 81 Basic Call Features 2. Enter the number that transfer to, and press the send soft key or 3. Start the second conversation, press or transfer soft key, then, transfer completed. NOTE: To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains.
  • Page 82 Basic Call Features when C is ringing or answering, then C and B in the same call and the transfer is successful. Transfer to New Call via web interface 1. Click Setting → Feature → New Call 2. Select Transfer Mode via DSS key 3.

  • Page 83: Call Conference

    Basic Call Features NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1.
  • Page 84 Basic Call Features 4. C answering the call. 5. A press or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference) 6. A press line 3 key, the current 3-way conference is placed on hold. 7.

  • Page 85: Call Forward

    Basic Call Features Note: 1. If C does not answer the call, A can back to continue the conversation with B; 2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
  • Page 86 Basic Call Features 4. Press or Save soft key to save the configuration. To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy. 1. Press Menu →Features → Call forward →Busy forward. 2.
  • Page 87 Basic Call Features No Answer Forward: Incoming calls are forwarded if not answered after some time. 1. Press Menu →Features → Call forward →No answer forward. 2. Press or press to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4.
  • Page 88 Basic Call Features 1. Setting → Feature 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4. (Optional) fill the on/off code 5. Click to save the configuration To cancel the forward feature via Phone Interface 1.

  • Page 89: Call Return

    Basic Call Features 3. Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2. Enter the forward number. 3. Press or press the send soft key, then the call is forwarded. Note: If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

  • Page 90: Call Waiting Tone

    Basic Call Features 4. Press or press key to select the Call Return. 5. Press or Save soft key to save the configuration To configure the Call Return via Web interface 1. Click Function keys → Line key. 2. Select the desired Line key and select Call Return in the Type. 3.

  • Page 91: Hide Caller Id

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Hide Caller ID Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1.

  • Page 92: Reject Anonymous

    Basic Call Features To cancel anonymous call feature 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call...

  • Page 93: Call Mute

    Basic Call Features To cancel rejecting anonymous call 1. Press Menu →Features →Anonymous Call 2. Press or press key to select the disable choice in Rejection filed. 3. Press or Save soft key to save the configuration. Call Mute When you use the Mute feature, the other parties will not hear your voice while you can hear their voice.

  • Page 94: Dnd

    Basic Call Features To mute the call during a call (including a conference call) 1. Press the mute key , then the mute key glows green, and the LCD display 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

  • Page 95: No Key Entry Timeout

    Basic Call Features 2. Press or press key to select the enable choice. 3. Press or Save soft key to save the configuration To cancel # Key as Send 1. Press Menu →Features → Key as Send 2. Press or press key to select the disable choice.

  • Page 96: Keypad Lock

    Basic Call Features 3. Click the button to save the configuration. Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type: All Keys Menu Key Function Key Lock & Answer 3.

  • Page 97: Hot Line

    Basic Call Features 3. To fill the unlock PIN and auto lock time 4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent. 5. To click to save the configuration. To Disable Keypad Lock via Webpage 1.
  • Page 98 Basic Call Features 3. Press or Save soft key to save the configuration To configure Hotline auto dial via Web Interface 1. Setting → Features 2. Fill the number in the Hotline Number and the Hotline Time-out 3. Click to save the configuration. Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.

  • Page 99: Function Key Features Settings

    Function Key Features Settings Function Key Features Settings Line It works same as Line keys. To configure Line Feature via Web Interface 1. Click Function keys → Line Key. 2. Select the wanted Key and set as Line. 3. Select the Account. 4.

  • Page 100: Blf

    Function Key Features Settings 4. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as Speed Dial. To configure Speed Dial feature via Web Interface Click Function keys → Line key. Select the wanted Line key and set as Speed Dial.
  • Page 101 Function Key Features Settings example). 2. Select the targeted Line key. 3. Press or press key to select the BLF in the type field. 4. Enter the targeted Value Number. 5. Press or press key to select the Account ID. 6.

  • Page 102: Blf List

    Function Key Features Settings After setting the BLF key, do not need to restart the phone. BLF List To configure BLF List via web interface: 1. Login and click Account 2. Click Advanced and then fill the Eventlist BLF URL.

  • Page 103: Voice Message

    3.3. Select Account 3.4 Click Saveset to save the configuration and then restart the Phone. For more information, please check BLF list Note www.h-tek.com Voice Message This phone supports Voicemail, and when there is message, the message will will light green.
  • Page 104 Function Key Features Settings To configure the Voice mail feature via phone interface: 1. Press Menu→Messages→Voice Mail→Set Voice Mail. 2. Enter the Account1/2/3/4 NO. 3. Press or Save soft key to save the configuration To configure Voice Mail Line Key via Web Interface: 1.

  • Page 105: Direct Pickup

    Function Key Features Settings Press or press key to select the Voice mail in the type field. Enter the Value Number. Press or press key to select the Account ID. Press or Save soft key to save the configuration Note： This feature is not available on all servers.

  • Page 106: Group Pickup

    Function Key Features Settings 4. Select the Account ID 5. Click the to save the configuration. Group Pickup With this feature, you can pick up the specified group that you want incoming calls. To configure the Pick up via phone interface 1.

  • Page 107: Call Park

    Function Key Features Settings Call Park With this feature, you can put a call on hold and continue the conversation from another phone. To configure the Call Park via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 108: Intercom

    Function Key Features Settings For More information for Call Park, please see: Call park note http://www.h-tek.com Intercom When use the intercom feature, you can quickly get access connect to the configured one. To configure intercom feature via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2.

  • Page 109: Dtmf

    Function Key Features Settings 5. Click the to save the configuration. If you want to achieve the intercom feature, you must enable the “Allow Auto Answer By Call-Info” 1. Click the account 2. Select the desired account from the pull-down list of Account in the Account field. 3.
  • Page 110 Function Key Features Settings 3. Click the to save the configuration. To configure the DTMF via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 2. Select the wanted Line key. 3. Press or press key to select the DTMF in the type field.

  • Page 111: Prefix

    Function Key Features Settings Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1.

  • Page 112: Local Group

    Function Key Features Settings Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2.

  • Page 113: Ldap

    Function Key Features Settings To configure the XML group via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press or press key to select the XML group in the type field. 4.

  • Page 114: Xml Browser

    Function Key Features Settings 2. Select the wanted Line key. 3. Press or press key to select the LDAP in the type field. 4. Press or Save soft key to save the configuration To configure the LDAP via Web interface 1.

  • Page 115: Broadsoft Group

    Function Key Features Settings 4. Filled the access URL for xml browser 5. Press or Save soft key to save the configuration To configure the XML Browser via Web interface 1. Click Function key →Line Key. 2. Select the desired Key and select xml browser in the Type. 3.

  • Page 116: Conference

    Function Key Features Settings To configure the Broadsoft group via Web interface 1. Click Function key →Line Key. 2. Select the desired Key and select Broadsoft group in the Type. 3. Click the button to save the configuration. Conference The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key.

  • Page 117: Forward

    Function Key Features Settings Forward If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically.

  • Page 118: Hold

    Function Key Features Settings example) 2. Select the wanted Line key. 3. Press or press key to select the Transfer in the type field. 4. Enter the Number that transfer to 5. Press or Save soft key to save the configuration To configure Transfer via Web Interface 1.

  • Page 119: Group Listening

    Function Key Features Settings To configure Hold via Web Interface 1. Click Function keys →Line Key. 2. Select the desired Key and select Hold in the Type. 3. Click the button to save the configuration. Group Listening With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak.

  • Page 120: Redial

    Function Key Features Settings deactivate DND mode. To configure the DND via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press key to select the DND in the type field. 4.

  • Page 121: Sms

    Function Key Features Settings 4. Click the button to save the configuration. Send SMS To send SMS via web Interface 1. Click SettingSMS 2. Select the account(from which account the SMS sent) 3. Enter the target number 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1.

  • Page 122: Set Sms Line Key

    Function Key Features Settings 6. Press the Send button. Set SMS Line Key To configure the SMS via Phone Interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press or press key to select the SMS in the type field.

  • Page 123: Url Record

    Function Key Features Settings 4. Press or Save soft key to save the configuration To configure the record via Web Interface 1. Click Function keys → Line key. 2. Select the desired Line or Memory key and select Record in the Type. 3.

  • Page 124: Paging

    Function Key Features Settings To configure the URL record via phone interface 1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example) 2. Select the wanted Line key. 3. Press or press key to select the URL Record. 4.

  • Page 125: Shared Line

    Function Key Features Settings 2. Select the desired Line key and select Paging in the Type. 3. Enter the paging code followed the number. 4. Click the button to save the configuration. Shared Line This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line.

  • Page 126: Public Hold

    Function Key Features Settings 5. Select the Account ID 6. Click the button to save the configuration and then restart. Note： This feature is not available on all servers. For more information, contact your system administrator. Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.

  • Page 127: Private Hold

    Function Key Features Settings Private Hold The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.

  • Page 128: Hot Desking

    Function Key Features Settings in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call.
  • Page 129 Function Key Features Settings the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources. You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time.

  • Page 130: Acd (Pending)

    Function Key Features Settings 3. Click Save softkey You can see the account information which has changed. Note： This feature is not available on all servers. For more information, contact your system administrator. ACD (Pending) ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity.

  • Page 131: Zero Touch

    Function Key Features Settings To configure the ACD via web interface: Click Function keys →Line Key. Select the desired Key and select ACD in the Type. Enter the label in the label field. Select the desired account from the pull-down list of Account field. Click the button to save the configuration.

  • Page 132: Upgrade

    Upgrade To use the zero touch feature on the user interface: Press the zero touch key when the IP Phone is idle. The IP Phone will enter the WAN Port interface, you can change the WAN Type by pressing the Navigation keys. Press the Next softkey to enter Network interface, then you can configure some information.

  • Page 133: Pcap Feature

    Upgrade Pcap Feature To use pcap via web interface: 1. Click ManagementTools 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures.

  • Page 134: System Log

    Upgrade System Log To download system log via web interface: 1. Click ManagementConfiguration 2. Click of the system Log 3. Then you’ll get a txt file: syslog.txt. Upgrade To upgrade via HTTP, the “Management”->“auto provision” ->” Firmware Upgrade”-> “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format.
  • Page 135 Upgrade 1. Click ManagementAuto provision: 2. Select the upgrade mode in the upgrade mode field 3. Enter the Firmware server path and config server path (192.168.0.254 is HTTP server). 4. Enter the HTTP server’s username and password (optional). 5. Click the button to save the configuration.

  • Page 136: Configuration File

    Upgrade  SupportFirmware Hanlong’s latest firmware is available at http://www.h-tek.com Download.  Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment. To upgrade manually via the Web configuration interface 1. Click Management → Upgrade 2.
  • Page 137 Upgrade To Restore a configuration file: 1. Click Management  Configuration  Restore configuration 2. Select the xxx.bin or xxx.xml file, and then Click the then IP Phone will reboot.

  • Page 138: Troubleshooting

    Troubleshooting Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2. Ensure that the phone isn’t plugged into a plug controlled by a switch that is off. 3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead. 4.

  • Page 139: How To Download Xml Configuration

    Troubleshooting How to download XML Configuration?  Click ManagementConfiguration How to Import Trusted CA certificate?  Click ManagementTrusted CA...

  • Page 140: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate?  Click ManagementServer CA How to use Vlan?  For Vlan information, please click VLAN Note How to use LLDP?  For LLDP information, please click VLAN Note  VLAN Notes including: 1. Voice VLAN 2.

  • Page 141: How To Upgrade Via Ftp

    Troubleshooting How to Upgrade via FTP?  Click How to Upgrade Note How to make Ringtone?  Click How to Make Ringtone How to use Open VPN?  Click Open VPN note Provisioning Guide on Free PBX:  Click Set Auto Provision on FreePBX Failover Notes ...
  • Page 142 Troubleshooting...

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