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H-TEK UC803(P) User Manual

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ENTERPRISE HD IP PHONE
UC803(P)
Version:1.0.3.82
Hanlong Technology(Nanjing) Co., Ltd
86-25-84658050
www.h-tek.com
support@h-tek.com

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Summary of Contents for H-TEK UC803(P)

  • Page 1 ENTERPRISE HD IP PHONE UC803(P) Version:1.0.3.82 Hanlong Technology(Nanjing) Co., Ltd 86-25-84658050 www.h-tek.com support@h-tek.com...

  • Page 2: Notices Information

    Nanjing Hanlong Technology Co., LTD. When this document is made available on www.h-tek.com , Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.

  • Page 3: Cleaning

    Notices Information Cleaning To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

  • Page 4: Table Of Contents

    Table of Content Table of Content Notices Information ........................1 Copyright ..........................1 Safety cautions .......................... 1 WEEE Warning ......................... 1 Cleaning ............................ 2 Table of Content ..........................3 Getting Started ..........................7 Packing List ..........................7 Phone Installation ........................9 1.
  • Page 5 Table of Content Contact Management ......................43 Local Directory ........................43 Remote Phonebook ......................... 47 Call History ..........................48 LDAP Phonebook ........................51 Broadsoft Phonebook ......................53 Call log ............................ 54 Other features settings ........................ 55 Dial Plan ..........................55 Emergency Call ........................
  • Page 6 Table of Content Intercom ..........................90 DTMF ............................. 92 Prefix ............................93 Local Group ..........................94 XML Group ..........................95 LDAP ............................96 XML Browser ......................... 97 Broadsoft Group ........................98 Conference ..........................99 Forward ........................... 99 Transfer ..........................100 Hold............................
  • Page 7 Table of Content How to use LLDP? ........................ 123 How to Set LCD and Web GUI： ..................123 How to Upgrade via FTP? ....................123 How to make Ringtone? ......................123 How to use Open VPN? ......................123 Provisioning Guide on Free PBX:..................123 Failover Notes ........................

  • Page 8: Getting Started

    Getting Started Getting Started Packing List The package contains the following parts, please check if all the items are not missed: 1. The phone device 2. The footstand 3. Handset...
  • Page 9 Getting Started 4. Headset cord 5. Power adapter 6. Ethernet cable 7. Quick installation reference...

  • Page 10: Phone Installation

    Getting Started Phone Installation 1. Attach the Foot stand...

  • Page 11: Connect The Handset And Optional Headset

    Getting Started 2. Connect the Handset and optional Headset...

  • Page 12: Connect The Network And Power

    Getting Started 3. Connect the Network and Power Initialization After your phone has been powered up, the system boots up and performs the following steps: Automatic Phone Initialization The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"...

  • Page 13: Status

    Getting Started And then show “Initializing “during the initialization. By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. Status You can view the system status of your phone via phone user interface or web user interface.
  • Page 14 Getting Started 3. Press Menu →Status →Accounts To view the phone status via Web interface: 1. Login webpage (for How to login, please refer to Login) 2. View the information of Version, Account and Network.

  • Page 15: Registration

    Getting Started Registration To register via phone interface: 1. Press Menu SettingAdvanced settings (default password: admin)Accounts 2. Select the desired account 3. Select Enable for Account active 4. Filled the SIP Server 5. Filled the Failover SIP server if need (Optional) 6.
  • Page 16 Getting Started To register via web interface: 1. Login webpage and Click AccountBasic 2. Select the desired Account 3. Select Yes for Account Active 4. Filled the Primary SIP SERVER and other account information 5. Click to save the configuration. Note: 1.

  • Page 17: Idle Screen

    Getting Started 2. Account Status says the account registered successfully or not. 3. When change the account information via phone, it will shown Restart note when back to idle page. Idle Screen Name Description It shows the phone’s time & date. For Date&time setting, see 1.

  • Page 18: Getting Familiar With Your Phone

    Getting Familiar with Your Phone Getting Familiar with Your Phone Hardware Components Preview Item Description To Presentation all information about the date& time, accounts, LCD screen soft keys, messages, calls and other some information. Power Indicator LED To indicate the power status The phone supported up to 4 accounts Line keys 1.
  • Page 19 Getting Familiar with Your Phone shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2.

  • Page 20: Icon Preview

    Getting Familiar with Your Phone Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Speaker Press this button to place a call in hands-free mode. To decrease the volume. Volume To increase the volume. Alphanumeric keypad To enter the phone numbers, letters and so on.
  • Page 21 Getting Familiar with Your Phone Forward Do Not Disturb Received calls Dialed Calls Missed calls Forward calls...

  • Page 22: Led Instruction

    Getting Familiar with Your Phone LED Instruction This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting Power Indicator LED LED Status Description...

  • Page 23: Shared Line Key Led :( Line/Memory Key Set As Shared Line)

    Getting Familiar with Your Phone Blinked red The monitored line is ringing. All other unknown status Shared Line Key LED : ( Line/Memory Key set as Shared Line) LED Status Description Stay green Idle status Stay red The line is busy Blinked green Ring Back, Private hold Blinked red...
  • Page 24 Getting Familiar with Your Phone The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings.

  • Page 25: Memory Key Function Overview

    Getting Familiar with Your Phone History View and delete Message Voice Mail set and View. Text Message view and set. Factory Function System Restart Others Device Reboot Pcap Feature Memory Key Function Overview Line Speed Dial BLF List Voice Mail Direct Pick Up Group Pick Up Call Park...
  • Page 26 Getting Familiar with Your Phone LDAP XML Browser Broadsoft group Conference Forward Transfer Hold Group Listening Redial Call Return Record URL Record Paging Shared Line Public Hold Private Hold...

  • Page 27: Basic Features Configuration

    Basic Features Configuration Basic Features Configuration This part will mainly introduce the basic configuration as the Time, Language, and Volume… Web Login 1. Get the IP address: Press Menu →Status→ Information 2. Input the IP Address in the web browser. 3.

  • Page 28: Administrator Password

    Basic Features Configuration Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not “5060”, then “SIP Server” should be set as “SIP Server’s IP address: server port.”, for example, “192.168.0.122: 5090”. Administrator Password The password is mainly used for login the web interface or set the advanced settings through phone interface.

  • Page 29: Basic Network Setting

    Basic Features Configuration To change to password via Web Interface 1. Management → Password 2. Fill the value 3. Click to save the configuration. Note: When you use the web interface: user name: admin password: admin(default) Basic Network Setting Htek IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.

  • Page 30: Wan Port

    Basic Features Configuration WAN Port To configure a static IP address via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort Static mode. 2. Enter the parameters: IP, Netmask, Gateway, Pri. DNS (primary dns), sec. DNS(second DNS) in the corresponding fields. 3.
  • Page 31 Basic Features Configuration 2. Enter the User ID and password 3. Click Save and restart the phone. To configure DHCP via phone interface: 1. Press MenuSettingAdvanced Settings (password: admin) NetworkWANPort DHCP mode. 2. Click Save and restart the phone. To configure Network via web interface: 1.

  • Page 32: Pc Port

    Basic Features Configuration Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. PC Port Two modes for PC port: bridge and router. To configure PC Bridge via Phone interface: 1.
  • Page 33 Basic Features Configuration mode. 2. Enter the IP, Netmask and DHCP server 3. Click Save and restart the phone. To configure Bridge via web interface: 1. Click NetworkBasic 2. Select 3. Click and restart the phone To configure Router via web interface: 1.

  • Page 34: Language

    Basic Features Configuration Language The default Phone interface language is English. To change the language via Phone interface 1. Press Menu → Setting → Basic Settings → Language. 2. Press or Save soft key to save the configuration. To change the language via Web Interface 1.

  • Page 35: Time And Date

    Basic Features Configuration Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. Time and Date The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
  • Page 36 Basic Features Configuration Press , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. To configure time and date manually 1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings 2.
  • Page 37 Basic Features Configuration To change the Time Zone and Date Display Format via web interface 1. Setting → Date &Time 2. Select the necessary one. 3. Press to save the configuration. Note:...

  • Page 38: Ring Tone

    Basic Features Configuration If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. Ring Tone You can adjust the type and volume of the ring tone. To adjust the Ring Tone Type via Phone interface 1.

  • Page 39: Volume

    Basic Features Configuration To configure Distinctive Ring Tone via Phone Interface 1. Press Directory 2. Select the target contact 3. Press Detail soft key to edit the contact. 4. Press to select the wanted Ring Tone for the contact 5. Press Save soft key to save the contact. Volume You can adjust the volume for the phone by the volume keys: To adjust the Ring tone volume...
  • Page 40 Basic Features Configuration 2. Option 2: To press during the call is ringing. To adjust the handset volume To press during a call in handset mode. To adjust the headset volume To press during a call in headset mode. To adjust the speaker Volume To press during a call in speaker mode.

  • Page 41: Screen Saver

    Basic Features Configuration Screen Saver There are two types of screen saver: Time & Logo, Logo only. Time & Logo: when the screensaver works, it will show Time and logo in turns. Logo only: when the screensaver works, it will show logo in turns. Text logo: It works with the Time &...
  • Page 42 Basic Features Configuration To disable screen saver via Phone interface 1. To press Menu → Setting → Basic Setting → Screensaver... 2. Press or press Switch soft key to Choose the Time-out as off. 3. Press or Save soft key to save the selected configuration. To enable screen saver via Web interface: 1.

  • Page 43: Backlight

    Basic Features Configuration Click Saveset to save the configuration. To wake up screen saver via Web interface: 1. Click Setting → Preference 2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial Backlight To set Backlight via web interface: 1.

  • Page 44: Contact Management

    Basic Features Configuration Contact Management This section provides the operating instructions for managing contacts. The topics include: Contacts Blacklist Remote Phonebook Call History LDAP BroadSoft Phonebook CallLog Local Directory In the directory, you can add or delete your friends, business partner or anyone others’ phone No. so you will not forget their number.
  • Page 45 Basic Features Configuration 1. Press History soft key or press Menu → History → Local history 2. Press to select the targeted one. (Press switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls). 3. Press Option soft key → Add to Contacts 4.
  • Page 46 Basic Features Configuration B: To add contacts into blacklist To add blacklist manually 1. Press Menu → DIR 2. Press or press Switch soft key to Choose the Contacts. 3. Press More soft key. 4. Press More soft key. 5. Press Option soft key. Add to blacklist. 6.
  • Page 47 Basic Features Configuration 2. Press to select the targeted one. 3. Press Option soft key → Add to Blacklist 4. Edit the necessary information as Name, Phone number… 5. Press save soft key or to add successfully. To import or export the contact list You can manage your phone’s local directory via phone or web user interface.

  • Page 48: Remote Phonebook

    To check the contacts via phone interface: 1. Press DirectoryLeft ButtonLeft Button, and then you can see the item you set, press enter you will find the detail. For More detail, please refer to: Remote Phonebook www.h-tek.com Note: Every remote contact only support 1000 contacts.

  • Page 49: Call History

    Basic Features Configuration Call History This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list.
  • Page 50 Basic Features Configuration To delete an entry from the call history list via phone interface:: 1. Press the History soft key. 2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls. 3.
  • Page 51 Basic Features Configuration To Dial a call from Call History via web interface: Click DirectoryCall History Select the desired history item, and click Tel Number. Then the call is dialed on phone. To Dial a call from Call History via phone interface: 1.

  • Page 52: Ldap Phonebook

    Basic Features Configuration 2. Press to select the targeted one. 3. Press the Send soft key, or , or , or the corresponding line key. LDAP Phonebook When use the LDAP feature, you can get the LDAP Phonebook directly. To configure LDAP via web interface: 1.
  • Page 53 Basic Features Configuration To Configure LDAP Key To configure LDAP Key via web interface: 1. Click Function KeyMemory Key choose Memory Key 1(for example) 2. Select LDAP in the Type field. 3. Click to save the configuration. To Configure LDAP Key via phone interface:...

  • Page 54: Broadsoft Phonebook

    When press the LDAP Key the LCD will display as following: For More detail, please refer to LDAP Notes www.h-tek.com Broadsoft Phonebook You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts.

  • Page 55: Call Log

    Basic Features Configuration Call log You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list.

  • Page 56: Other Features Settings

    Other features settings Other features settings Dial Plan Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 1,2,3,4,5,6,7,8,9,0,*,# Grammer Description any digit from 0-9;...

  • Page 57: Emergency Call

    Note: Illegal input will fall back to default: {[x*]+}. For More, please refer to dial plan www.h-tek.com Emergency Call Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required.

  • Page 58: Led Status Setting

    Other features settings To configure emergency call via web interface: Click SettingFeaturesPhone Lock Enter the emergency services number in the Emergency field Click SaveSet to save the configuration. LED Status Setting The LED Status setting mainly defines the power indicator LED. To configure LED Status via web interface: 1.

  • Page 59: Action Url

    Action URL To configure action url via web interface: 1. Click SettingAction URL 2. Filled the needed value in the necessary blank. 3. Click to save the setting. Click Action URL for more how to use, or check on www.h-tek.com...

  • Page 60: Softkey Layout

    Other features settings Softkey Layout This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. To configure Soft key via web interface: 1. Click SettingSoftkey Layout 2.

  • Page 61: Programmable Key

    Other features settings Note: 1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more. Programmable Key For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.

  • Page 62: Basic Call Features

    Basic Call Features Basic Call Features Place a Call There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. To place a call by Handset 1. Pick up the handset, or press a line key and dial the necessary number. 2.
  • Page 63 Basic Call Features Placing a call by hands-free speakerphone 1. Press the , or press the Line key, then you can hear the dial tone. 2. Press the number. 3. Press or press the Send soft key, then the call is sending. To place a call by call history or Directory 1.

  • Page 64: End A Call

    Basic Call Features 1. Press a line key and dial one phone number, then make a call. 2. Press the corresponding line key 3. Dial another phone number, 4. Press the Send soft key, or , then make the second call. End a Call Here shows to end a call during three modes: To end a call by Handset...

  • Page 65: Incoming Call Show Mode

    Basic Call Features 1. Option 1: Press directly. 2. Option 2: Press Answer soft key. 3. Option 3: Press the Line key (flashes red). Moreover, some other action can be done by soft key when the call is coming. 1. To press the Reject soft key to reject the call. Or press to reject the current call.

  • Page 66: Auto Answer

    Basic Call Features Auto Answer Enable auto answer feature, you will answer all incoming call automatically. To enable Auto Answer via Webpage 1. To Click Account → Advanced 2. To choose Yes for the Auto Answer. 3. To click Saveset to save the configuration. To Disable Auto Answer via Webpage 1.

  • Page 67: Call Transfer

    Basic Call Features 2. Press Resume soft key to resume the call on hold. To hold a call under headset mode: 1. Press Hold soft key to hold the current call. 2. Press Resume soft key to resume the call on hold. To hold a call during the speaker mode: 1.
  • Page 68 Basic Call Features 1. Press Transfer soft key during the conversation, the call is on hold now. 2. Enter the number that transfers to. 3. Press Transfer softkey , and now the blind transfer completed. NOTE: The “Enable Call Feature” must be configured to “Yes” to enable this feature (AccountAdvanced).
  • Page 69 Basic Call Features Semi-Attended Transfer Press the transfer soft key during the conversation, the call is on hold now. Enter the number transfer to, and then press , then you can here the ring tone. Press the Transfer soft key, and now the Semi-attended transfer completed. BLF Transfer Set a Programmable Key or line key is set as BLF.
  • Page 70 Basic Call Features Transfer to New Call via web interface 1. Click Setting → Feature → New Call 2. Select Transfer Mode via DSS key 3. Select the desired Line or Memory key and select Transfer in the Type. 4. Enter the phone number in the Value field.

  • Page 71: Call Conference

    Basic Call Features NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. Call Conference This IP Phone supports up to 5-way conference. 5-way conference 1.

  • Page 72: Call Forward

    Basic Call Features 6. A press line 3 key, the current 3-way conference is placed on hold. 7. A enter the number of D and then press send soft key or 8. D answering the call. 9. A press the conference soft key, then A, B, C and D are now in a conference.(and now this is 4-way conference) 10.
  • Page 73 Basic Call Features 2. Press or press info soft key to select the enable choice 3. Enter the forward to number and on code (optional), off code (optional). 4. Press or Save soft key to save the configuration. To configure busy forward With this feature, the incoming calls are immediately forwarded if the phone is busy.
  • Page 74 Basic Call Features When the Forward feature is enabled, the Forward Icon will display on Top of the LCD. To configure Forward via Web Interface 1. Setting → Features 2. Click On for the Always/Busy/No Answer 3. Fill the Forward to Number 4.

  • Page 75: Call Return

    Basic Call Features 1. Setting → Features 2. Click Off for the Always/Busy/No Answer 3. Click to save the configuration To configure dynamic forward Forward an incoming call during the ringing. 1. When the phone is ringing, press Forward soft key. 2.

  • Page 76: Call Waiting Tone

    Basic Call Features 4. Press or press info soft key to select the Call Return. 5. Press or Save soft key to save the configuration To configure the Call Return via Web interface 1. Click Function keys → Line or Memory key. 2.

  • Page 77: Anonymous Call

    Basic Call Features 2. Change the Tone Time as you want (for example 3s) Anonymous Call Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. To configure anonymous call 1.

  • Page 78: Reject Anonymous

    Basic Call Features 2. Press or press info soft key to select the disable choice in Anonymous Call filed. 3. Press or Save soft key to save the configuration. Reject Anonymous If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls To configure rejecting anonymous call 1.

  • Page 79: Dnd

    Basic Call Features To mute the call during a call (including a conference call) 1. Press the mute key , then the mute key glows green, and the LCD display Mute Icon. 2. To disable the mute function, press again. When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.

  • Page 80: No Key Entry Timeout

    Basic Call Features To cancel # Key as Send 1. Press Menu →Features → Key as Send 2. Press or press info/switch soft key to select the disable choice. 3. Press or Save soft key to save the configuration. No Key Entry Timeout No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number.

  • Page 81: Keypad Lock

    Basic Call Features Keypad Lock To enable Keypad Lock via Phone 1. Press Menu--Settings--Advanced Setting--Phone Setting--Lock 2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 3. Press Save or OK key to save the configuration. To enable Keypad Lock via Phone 1.

  • Page 82: Hot Line

    Basic Call Features To Disable Keypad Lock via Webpage 1. Click Webpage Setting → Preference 2. To choose Disable for the Phone Lock. 3. To click Saveset to save the configuration. Hot Line To configure Hot Line 1. Press Menu →Features → Hot Line 2.

  • Page 83: Function Key Features Settings

    Function Key Features Settings 2. Fill the number in the Hotline Number and Hotline Time-out. 3. Click to save the configuration. Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled. Function Key Features Settings Line It works same as Line keys.

  • Page 84: Speed Dial

    Function Key Features Settings Speed Dial With this feature, you can dial one directory by press the definite key. To configure Speed Dial feature via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) Press or press info soft key to select the Speed Dial in the type field.

  • Page 85: Blf

    Function Key Features Settings Click the button to save the configuration. You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. When the monitored line is idle, the light is steady green. When the monitored line is ringing, the light is blinking red, press the BLF key to pick the phone up directly.

  • Page 86: Blf List

    Function Key Features Settings Enter the Pickup Code. Press or Save soft key to save the configuration To configure a BLF key by web Click Function keys → Line or Memory key. Select the desired Line or Memory key and select BLF in the Type. Enter the monitored phone number in the Value field.
  • Page 87 Function Key Features Settings 1. Login and click Account 2. Click Advanced and then fill the Eventlist BLF URL. 3. To configure BLF List Keys...

  • Page 88: Voice Message

    3.3. Select Account 3.4 Click Saveset to save the configuration and then restart the Phone. For more information, please check BLF list Note www.h-tek.com Voice Message To configure the Voice mail feature Press Menu→Messages→Voice Mail→Set Voice Mail. Enter the Account1/2/3/4 NO.

  • Page 89: Group Pickup

    Function Key Features Settings Press key to select the Speed Dial in the type field. Enter the value. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as Direct Pickup. To configure Direct Pickup feature via Web Interface Click Function keys →...

  • Page 90: Call Park

    Function Key Features Settings 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press key to select the Group Pickup in the type field. 4.

  • Page 91: Intercom

    Function Key Features Settings Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) Press or press Switch soft key to select the Call Park. Press or Save soft key to save the configuration To configure the Call Park via Web interface Click Function key →...
  • Page 92 Function Key Features Settings Enter the targeted Number. Press or Save soft key to save the configuration Then the selected Line or Memory key will work as intercom. To configure Intercom feature via Web Interface Click Function keys → Line or Memory key. Select the wanted Line or Memory key.

  • Page 93: Dtmf

    Function Key Features Settings Note： This feature is not available on all servers. For more information, contact your system administrator. DTMF To configure the DTMF via Phone Interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) Select the wanted Line or Memory key.

  • Page 94: Prefix

    Function Key Features Settings Prefix If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. To configure the Prefix via Phone Interface 1.

  • Page 95: Local Group

    Function Key Features Settings Then when you press this key, the set value is input directly. Local Group When use the Local Group feature, press the key and enter the local Contacts interface quickly. To configure the Local group via Phone Interface 1.

  • Page 96: Xml Group

    Function Key Features Settings XML Group When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. To configure the XML group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 97: Ldap

    Function Key Features Settings LDAP When use the LDAP feature, you can get the LDAP Phonebook directly. To configure the LDAP via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3.

  • Page 98: Xml Browser

    Function Key Features Settings XML Browser You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. To configure the XML Browser via Phone Interface 1.

  • Page 99: Broadsoft Group

    Function Key Features Settings 4. Click the button to save the configuration. Broadsoft Group When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly. To configure the Broadsoft group via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 100: Conference

    Function Key Features Settings Conference To configure the Conference via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press key to select the Conference in the type field. 4.

  • Page 101: Transfer

    Function Key Features Settings 3. Press key to select the Forward in the type field. 4. Enter the Number that to forward. 5. Press or Save soft key to save the configuration To configure Forward via Web Interface Click Function keys →Memory Key. Select the desired Key and select Forward in the Type.

  • Page 102: Hold

    Function Key Features Settings To configure Transfer via Web Interface 1. Click Function keys →Memory Key. 2. Select the desired Key and select Transfer in the Type. 3. Enter the Value with the number that wanted transfer to 4. Click the button to save the configuration.

  • Page 103: Group Listening

    Function Key Features Settings Group Listening With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak. To configure the Group listenning via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2.

  • Page 104: Redial

    Function Key Features Settings 3. Press key to select the DND in the type field. 4. Press or Save soft key to save the configuration To configure DND via Web Interface 1. Click Function keys →Memory Key. 2. Select the desired Key and select DND in the Type. 3.

  • Page 105: Sms

    Function Key Features Settings Send SMS To send SMS via web Interface 1. Click SettingSMS 2. Select the account(from which account the SMS sent) 3. Enter the target number 4. Input the content of SMS, and click Send. To send SMS via phone interface: 1.

  • Page 106: Set Sms Memory Key

    Function Key Features Settings Set SMS Memory Key To configure the SMS via Phone Interface 1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Memory key. 3. Press key to select the SMS in the type field. 4.

  • Page 107: Url Record

    Function Key Features Settings To configure the record via Web Interface 1.Click Function keys → Line or Memory key. 2. Select the desired Line or Memory key and select Record in the Type. 3. Click the button to save the configuration. Note: Please contact the system administrator whether support this feature or not.

  • Page 108: Paging

    Function Key Features Settings To configure the record via Web Interface 1. Click Function keys → Memory key. 2. Select the desired Line or Memory key and select URL Record in the Type. 3. Click the button to save the configuration. Paging With this feature, you can call a paging group directly.
  • Page 109 Function Key Features Settings the shared line. To configure the line key as shared line via phone interface 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3.

  • Page 110: Public Hold

    Function Key Features Settings Public Hold The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. To configure the Public hold via phone interface 1.

  • Page 111: Share Line

    Function Key Features Settings 1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) 2. Select the wanted Line or Memory key. 3. Press key to select the Private Hold. 4. Press or Save soft key to save the configuration To configure private hold via Web Interface Click Function keys →Memory Key.

  • Page 112: Hot Desking

    Function Key Features Settings Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) Select the wanted Line or Memory key. Press or press key to select the share line. Enter the number in the value field. Select the desired account in the Account field.
  • Page 113 Function Key Features Settings To configure the hot desking via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example) Select the wanted Line or Memory key. Press or press key to select the hot desking. Enter the display name in the value field.

  • Page 114: Acd (Pending)

    Function Key Features Settings This feature is not available on all servers. For more information, contact your system administrator. ACD (Pending) ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity.

  • Page 115: Zero Touch

    Function Key Features Settings This feature is not available on all servers. For more information, contact your system administrator. Zero Touch You can use this key feature to configure auto provision and network parameters quickly. This feature is supported on the version 1.0.3.82 or later To configure the zero touch via phone interface Press Menu →Features →Function Keys→Line or Memory keys as Function Keys →...

  • Page 116: Upgrade

    Upgrade Note： This feature is not available on all servers. For more information, contact your system administrator. Upgrade Factory Reset To set Factory Reset by phone interface 1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset 2.

  • Page 117: System Log

    Upgrade 1. Click ManagementTools 2. Click Start and then operation the phone 3. When finish the operation, click stop and then click Export. 4. Then you’ll get the Pacp captures. System Log To download system log via web interface: 1. Click ManagementConfiguration 2.

  • Page 118: Upgrade

    Upgrade Upgrade To upgrade via HTTP, the “Management”->“auto provision” ->” Firmware Upgrade”-> “Upgrade Mode” field needs to be set to HTTP, respectively. “Firmware Server Path” needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
  • Page 119 LAN environment if possible. For users who do not have a local firmware upgrade server.  SupportFirmware Hanlong’s latest firmware is available at http://www.h-tek.com Download.  Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.

  • Page 120: Configuration File

    Upgrade 3. Select the firmware (fw8xx.rom )and then click Configuration File To download configuration file: 1. Click Management  Configuration Download Device Configuration 2. Then you can get a file: cfg.bin or cfg.xml To Restore a configuration file:...

  • Page 121: Troubleshooting

    Troubleshooting 1. Click Management  Configuration  Restore configuration 2. Select the xxx.bin or xxx.xml file, and then Click the then IP Phone will reboot. Troubleshooting Why is the phone LCD screen blank? 1. Ensure your phone is properly plugged into a functional AC outlet. 2.

  • Page 122: Why Can't I Get A Dial Tone

    Troubleshooting Why can’t I get a dial tone?  Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to Phone Installation  Check whether dial tone is present on one of the audio modes. ...

  • Page 123: How To Import Server Ca Certificate

    Troubleshooting How to Import Server CA certificate?  Click ManagementServer CA How to use Vlan?  For Vlan information, please click VLAN Note...

  • Page 124: How To Use Lldp?

    Troubleshooting How to use LLDP?  For LLDP information, please click VLAN Note  VLAN Notes including: 1. Voice VLAN 2. Major Benefits of Using VLANs 3. VLAN discovery method on Htek ip phones 4. LLDP Feature on Htek IP Phones 5.

  • Page 125: Failover Notes

    Troubleshooting Failover Notes  Click Failover Note How to Use Auto Provision Phonebook?  Click About AP Phonebook All Documents Click Documents Guide, you can get all tech files.

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