Page 1 UC300 Series User Manual OpenVox Communication Co., Ltd UC300 Series User Manual Version 1.0 OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 2 Address: 10/F, Building 6-A, Baoneng Science and Technology Industrial Park, Longhua New District, Shenzhen, Guangdong,China 518109 Tel: +86-755-66630978, 82535461, 82535362 Business Contact: sales@openvox.cn Technical Support: support@openvox.cn Business Hours: 09:00-18:00(GMT+8) from Monday to Friday URL: www.openvox.cn Thank You for Choosing OpenVox Products! OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 3: Revision History
UC300 Series User Manual Revision History Issue version Issue date Detail of change Des 05 2016 Release notes for 1.1.3,2.4 June 30 2016 Initial Copyright OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 4 Confidentiality Information contained herein is of a highly sensitive nature and is confidential and proprietary to OpenVox Inc. No part may be distributed, reproduced or disclosed orally or in written form to any party other than the direct recipients without the express written consent of OpenVox Inc.
Page 5: Table Of Contents
UC300 Series User Manual Contents Revision History ................................3 1 Overview ................................... 7 1.1 Introduction ..............................7 1.1.1Features ............................... 7 1.1.2 Model ..............................9 1.1.3Appearance ............................9 1.2 Physical ................................ 11 1.3 Compatible Endpoints..........................11 1.4 Log in to the Web GUI ..........................11 1.5 Web GUI overview ............................
Page 6 UC300 Series User Manual 2.4.2 Operator Panel ..........................116 2.4.3 Voicemails ............................117 2.4.4 Calls Recordings ..........................117 2.4.5 Batch Configurations ........................118 2.4.6 Conference ............................121 2.4.7 Tools ..............................123 2.4.8 Flash Operator Panel ........................126 2.5 Reports ............................... 128 2.5.1 CDR Report ............................
Page 7: Overview
1 Overview 1.1 Introduction The UC300 series delivers a multi-functional business office telephony system designed for small to medium enterprises. The series integrates functions such as IP phone, fax, and voice recording, and is compatible with multiple service platforms such as Cisco CallManager, Broadsoft, Huawei IMS and Asterisk, and terminals.
Page 8 UC300 Series User Manual  Web-based operator panel  DISA(Direct Inward System Access)  Call detail record(CDR) report  Billing and consumption report  Distributed DialPlan with dundi  Call recording, Call parking, call queues, Voicemail, Conference  Echo canceller ...
Page 9: Model
DHCP server for dynamic IP  Access control to the interface based on ACLs 1.1.2 Model UC300 series supports multiple models with varying amounts of FXO ports and FXS ports, as shown in the Table 1-1-1. Table 1-1-1 product models Mode...
Page 10 UC300 Series User Manual Figure 1-1-3 UC300A14EM1 front panel Figure 1-1-4 UC300A14EM1 back panel Table 1-1-2LED description LED Label Function Status Indication Power Status Green Power on Power off Keep Blinking(Green 2s and Flash 0.1s) Work normally System failure System Fast blinking (Green 0.1s and Flash 0.1s)
Page 11: Physical
OpenVox, and also Cisco, Grandstream, Yealink, Polycom, Snom, Akuvox, Escene, Favil, HTek etc. Soft Phone examples include 3CX, CooCall, Linphone, X-Lite, Zoiper etc.  IAX compatible endpoints, for example, CooFone IP Phones provided by OpenVox and also Zoiper softphone.
Page 12: Web Gui Overview
UC300 Series User Manual Figure 1-1-5 Login interface 1.5 Web GUI overview The web management interface of the UC300 includes three areas: System button area, Menu bar, and Configuration area. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 13 UC300 Series User Manual Figure 1-1-6 Web GUI layout Table 1-3 Web management interface layout Item Description (1) System button area Contains buttons such as Reboot, Logout. Product information; and displays the identity of the current login user. (2) Menu bar Displays submenus for your selection when the mouse pointer is moved onto a menu.
Page 14: Features
UC300 Series User Manual 2 Features 2.1 System 2.1.1Dashboard The option "Dashboard" of menu "System" in UC300 is a visualization tool that shows a general view of the system and gives a faster access to administrative actions in order to allow the user an easy administration of the server such as "System Resources", "Processes Status", "Hard Drives".
Page 15 UC300 Series User Manual Figure 2-1-2 Processes Status Hard Drives: Hard Drives shows the free and used space of the hard drives installed on your server. Figure 2-1-3 Hard Drives Performance Graphic: It allows to check out the history of CPU and Memory usage as well as simultaneous calls over the time.
Page 16 UC300 Series User Manual Figure 2-1-4 Performance Graphic Communication Activity: This applet shows the number of extensions, trunks and calls currently on sip server. Communication Activity Figure 2-1-5 Calls: It is a history of calls with time and duration related to the extension of the logged user.
Page 17 UC300 Series User Manual Figure 2-1-6 Calls 2.1.1.2 Dashboard Applet Admin The option "Dashboard Applet Admin" from menu "System" in UC300 allows enabling or disabling the visibility of the applets in the Dashboard. Navigate to System > Dashboard > Dashboard Applet Admin：...
Page 18: Network
2.1.2 Network 2.1.2.1 Network Parameters The option “Network” of the Menu “System” in UC300 series lets us view and configure the network parameters of the server. Navigate to System > Network > Network Parameters to set network parameters according to the installed network environment.
Page 19: Dhcp Server
UC300 WAN/LAN port which saves administrators a lot of time when compared with having to configure these settings manually. The option "DHCP Server" allows configuring UC300 series so it can assign IP addresses in the network. Navigate to System > Network > DHCP Server: Figure 2-1-10 DHCP Server interface Here the description of each field.
Page 20 UC300 Series User Manual Description of Table2-1-3 DHCP Server Item Description Status It indicates if the DHCP service is enabled or disabled. Starting IP Address This will be the beginning of the IP range that the server will provide. Ending IP Address This will be the ending of the IP range that the server will provide.
Page 21 UC300 Series User Manual Figure 2-1-12 View Details 2.1.2.4 Assign IP Address to Host With this option you can assign an IP address to a specific device through MAC address. When the device requests an IP address, the DHCP server will provide it according to the MAC address. All the associations created by the user are shown in a list.
Page 22: Users
Figure 2-1-15 Users Interface The users belong to a group which gives them privileges on UC300 series Web Interface. They can be associated with an extension and email. Click on a user to see, delete or edit the information of the user.
Page 23 UC300 Series User Manual Figure 2-1-16 Create New User Click to save the configuration. 2.1.3.2 Groups The option “Groups” allows you to create and modify all groups that will have access to the UC300 series Web Interface. There are 3 default groups of users as follows: ...
Page 24 UC300 Series User Manual Network User Management Shutdown Operator Panel Flash Operator Panel Voicemails Asterisk Recording Interface Virtual Fax List New Virtual Fax Reports CDR Report Channels Usage Billing Rates Billing Report Destination Distribution Trunk Configuration Extras SugarCRM Calling Cards...
Page 25 UC300 Series User Manual 2.1.3.3 Group Permissions The option “Group Permission” of the Menu “System” in UC300 lets us determine the menus to which each group of users will have access. The list below shows the names of the UC300 menus; you should select the ones that each group should have permission to access, and then click the “Apply”...
Page 26: Analog
UC300 Series User Manual 2.1.4 Analog Figure 2- 1-20 general Configuration Table2-1-5 Instruction of General Options Definition How long generated tones (DTMF and MF) will be played on the channel. Tone duration (in milliseconds) Codec Set the global encoding: mulaw, alaw.
Page 27 UC300 Series User Manual Figure 2- 1-21 Fax Table 2-1-6 Definition of Fax Options Definition Maximum Transmission maximum transmission rate Set the Rate Minimum Transmission minimum transmission rate Set the Rate Enable/disable T.30 ECM (error correction mode) by default. Figure 2-1-22 Echo Figure 2- 1-23 Country OpenVox Communication Co.
Page 28 UC300 Series User Manual Table2-1-7 Definition of Country Options Definition Country Configuration for location specific tone indications. Ring cadence List of durations the physical bell rings. Dial tone Set of tones to be played when one picks up the hook.
Page 29 UC300 Series User Manual Figure 2-1-25 Hardware gain Table2-1-9 Instruction of Hardware gain Options Definition FXO Rx gain Set the FXO port Rx gain. Range: from -150 to 120. FXO Tx gain Set the FXO port Tx gain. Range: from -150 to 120.
Page 30: Shutdown
UC300 Series User Manual Table 2-1-11 Definition of Silence detect Options Definition Silence detect Turn on/off silence detect function Silence threshold What we consider silence: the lower, the more sensitive, eg:250 is 250ms. Range: 100 to 500(100 to 500ms), default: 250...
Page 31: Preferences
UC300 Series User Manual Figure 2-1-29 Shutdown Interface 2.1.6 Preferences 2.1.6.1 Language The option “Language” of the Menu “Preferences” in UC300 lets us configure the language for the UC300 Web Interface. Select the language from the list and click on the “save” button.
Page 32 UC300 Series User Manual 2.1.6.2 Date/Time The option “Date/Time” of the Menu “Preferences” in UC300 lets us configure the Date, Hour and Timezone for the UC300 Web Interface. Select the new date, hour and timezone and click on the “Apply changes” button.
Page 33: Licenses
Max SIP Number to 300. If you have the need for this, please copy the products information about MAC, the serial number, and sent to contact our sales staff (sales@openvox.cn), then you will get the Licenses file. Finally you could upload Licenses to realize your needs.
Page 34: Ssh Settings
Figure 2-1-34 SSH Settings interface 2.1.9 Capture The UC300 series have been supplied a network packets capture in the web for ease of user to analysis, capture and monitor the network status, RTP flows, protocol analysis and so on. Figure 2-1-35 Capture interface OpenVox Communication Co.
Page 35: 10Backup/Restore/Update
The option "Backup/Restore/Update" of the menu "System" allows you to back up and restore the configuration of UC300 series. If you have made a backup any time before this will appear in the list. To download a backup from the list, just click on the name of the tar file.
Page 36: About
UC300 Series User Manual 2.1.10.4 Fax/Voice Mail/Voice Record Figure 2-1-39 Fax/Voice Mail/Voice Record 2.1.11 About Navigate to System >About, lets us view some information of UC300 series about firmware version and other useful information. OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 37: Email
UC300 Series User Manual Figure 2-1-40 About the features information 2.2 Email 2.2.1 Domains The option “Domains” of the Menu “Email” in UC300 lets us view and create domains in the email server. Figure 2-2-1 Domains Interface OpenVox Communication Co. , LTD.
Page 38: Accounts
UC300 Series User Manual Create Domain To add a domain, click on the button. A form will be shown where you will input the name of the new domain. Delete a Domain Clicking on the name of a domain will bring us to a screen that shows a button.
Page 39 UC300 Series User Manual Figure 2-2-2 Account information View, Edit and Delete Clicking on the name of the account will bring us to a screen that shows the data of the account. Here you can Edit or Delete the account. The name of the account cannot be modified.
Page 40: Relay
UC300 Series User Manual Description of Table2-2-1 Create an Account Item Description Email Address This is the text that comes before the @ symbol The maximum space that this email account can use for the storage of emails on the server.
Page 41: Antispam
UC300 Series User Manual Figure 2-2-4 Webmail login Interface Enter the username and password of the email account, and click on the “Login” button. Figure 2-2-5 Webmail Interface 2.2.5 Antispam The option "Antispam" from "Email" allows configuring the level of acceptation of emails that are not "Spam".
Page 42 UC300 Series User Manual Figure 2-2-6 Antispam Interface To activate Antispam is necessary, make sure the "Spamassassin" service is turned on. The option "status" allows turning on or turning off the service. To mark the level of catch for Spams, just move the slider to the desired level.
Page 43: Remote Smtp
UC300 Series User Manual This process is done every day. 2.2.6 Remote SMTP The Module Remote SMTP allows adding a SMTP Server generally used to send messages from a mail client of a different mail server. The fields to configure a Remote SMTP Server are:...
Page 44: Email Stats
UC300 Series User Manual Figure 2-2-8 Email list interface Creating a New Email List To create a new list, click on button. If there isn't an existing Mailman Admin User, you'll have to configure it (you must have a Mailman admin created in order to run the mailman service).
Page 45: Vacations
UC300 Series User Manual these statistics. Figure 2-2-10 Email Status interface 2.2.9 Vacations The "Vacations" module sends automatic replies while you are not available. This module can be used for example:  holiday  lunch  weekends OpenVox Communication Co. , LTD.
Page 46: Fax
UC300 Series User Manual Figure 2-2-11 Vocation Interface 2.3 Fax 2.3.1 Virtual Fax 2.3.1.1 Virtual Fax List The option “Virtual Fax List” of the Menu “FAX” in UC300 lets us verify the list of all the virtual faxes, including the status of each one.
Page 47 UC300 Series User Manual Here you can Edit and Delete the Virtual Fax. 2.3.1.2 New Virtual Fax The option “New Virtual Fax” from the Menu “FAX” in UC300 lets us create a new virtual fax. You should have previously created an IAX extension in "PBX => PBX Configuration => Extensions =>...
Page 48: Fax Master
UC300 Series User Manual Also, you can send files in the format .pdf, .tiff and .txt Figure 2-3-4 Send fax with File Upload 2.3.1.4 Fax Queue The option "Fax Queue" from the Menu "FAX" in UC300 shows the list of faxes that are awaiting its turn to be sent.
Page 49: Fax Clients
UC300 Series User Manual 2.3.3 Fax Clients The option "Fax Clients" of the Menu "FAX" in UC300 lets us input the IPs that have permission to send faxes through UC300 . Figure 2-3-7 Fax Client interface Proceed to input the IPs, one IP per line and click on the button.
Page 50: Email Template
UC300 Series User Manual Figure 2-3-9 Fax Viewer show filter 2.3.5 Email Template The option "Email Template" of the menu "Fax" allows editing the configuration parameters of the sending of faxes to the email. Figure 2-3-10 Fax Template interface To edit the parameters, click on "Edit Parameters" button. Below an explanation of the editable...
Page 51: Pbx
2.4.1 PBX Configuration The option “PBX Configuration” of the Menu “PBX” lets us configure extensions, trunks, routes, dialplan, queues, IVR and so on for UC300 series. In the left part, we can observe that we have different options for configuration.
Page 52 UC300 Series User Manual Figure 2-4-2 Extension parameter interface Table 2-4-1 Definition of Extension parameter Item Description Edit Extension The CallerID name for calls from this user will be set to this name. only enter the name , Display Name NOT the number.
Page 53 UC300 Series User Manual Cryptic Asterisk Dial Options, check to customize for this extension or un-check to use Asterisk Dial Options system defaults set in Advanced Options. These will not apply to trunk options which are configured with the trunk.
Page 54 UC300 Series User Manual A description for this DID, such as “Fax”. DID Description A direct DID that is associated with this extension. The DID should be in the same format Add Inbound DID as provider (e.g. full number, 4digits for 10x4, etc).
Page 55 UC300 Series User Manual and configured. If you are using websockets (such as WebRTC) then you must select an option that includes WS. Whether to Enable AVPF. Defaults to no. the WebRTC standard has selected AVPF as the avpf audio video profile to use for media streams. This is not the default profile in use by Asterisk.
Page 56 UC300 Series User Manual IP Address range to allow access to, in the form of network/netmask. This can be a very permit useful security option when dealing with remote extensions that are at a known location (such as a branch office) or with a known ISP range for some home office situations.
Page 57 UC300 Series User Manual alone, rather than extension handset. CAUTION: must have attach voicemail to email set to yes otherwise your messages will be lost forever. Separate options with pipe( | ) VM Options Ie: review=yes|maxmessage=60 This is the voicemail context which is normally set to default. Do not change unless you VM Context understand the implications.
Page 58: Feature Codes
UC300 Series User Manual Feature codes The Feature Codes Module is used to enable and disable certain features available in your PBX and Asterisk, and to set the codes that local users will dial on their phones to use that particular feature.
Page 59 UC300 Series User Manual Figure 2-4-4 Outbound Routes interface Table2-4-2 Definition of Outbound Routes Item Definition Route Settings Route Name Name of this route. Should be used to describe what type of calls this route matches (for example, 'local' or 'longdistance').
Page 60 UC300 Series User Manual under Time Groups. The route will be ignored outside of times specified in that Time Group. If left as default of Permanent Route then it will always be available. Route Position Where to insert this route or relocate it relative to the other routes.
Page 61 UC300 Series User Manual Trunk Sequence The Trunk Sequence controls the order of trunks that will be used when the above Dial for Matched Patterns are matched. For Dial Patterns that match long distance numbers, for example, you’d want to pick the...
Page 62 UC300 Series User Manual Figure 2-4-6 Add SIP Trunk Table2-4-3 Definition of add a SIP trunk Item Definition General Setting Trunk Name Descriptive Name for this trunk Outbound CallerID CallerID for calls placed out on this trunk Format: <#######>. You can also use the format: “hidden” <#######> to hide the CallerID sent out over Digital lines if supported (SIP/IAX).
Page 63 UC300 Series User Manual Dialed Number These rules can manipulate the dialed number before sending it out this trunk. If no rule Manipulation Rules applies, the number is not changed. The original dialed number is passed down from the route where some manipulation may have already occurred. This trunk has the option to further manipulate the number.
Page 64 UC300 Series User Manual Most users should leave this option blank. Outgoing Settings Trunk Name Give this trunk a unique name. example: myiaxtel PEER Details Modify the default PEER connection parameters for your VoIP provider. You may need to add to the default lines listed below, depending on your provider.
Page 65 UC300 Series User Manual Figure 2-4-7 Add DAHDI Trunk Table2-4-4 Definition Add DAHDI Trunk Item Definition General Setting Trunk Name Descriptive Name for this trunk Outbound CallerID CallerID for calls placed out on this trunk Format: <#######>. You can also use the format: “hidden” <#######> to hide the CallerID sent out over Digital lines if supported (SIP/IAX).
Page 66 UC300 Series User Manual specify no maximum. Asterisk Trunk Dial Asterisk Dial command options to be used when calling out this trunk. To override the Options Advanced Settings default, check the box and then provide the required options for this trunk Normally the next trunk is only tried upon a trunk being ‘Congested’...
Page 67 UC300 Series User Manual local calls. Upload from CSV Upload pattern from a CSV file replacing existing entries. If there are no headers then the file must have 3 columns of pattern in the same order as in the GUI. You can also supply headers: prepend. Prefix and match pattern in the first raw.
Page 68 UC300 Series User Manual Figure 2-4-8 Add IAX2 Trunk Table 2-4-5 Definition of Add IAX2 Trunk Item Definition General Setting Trunk Name Descriptive Name for this trunk Outbound CallerID CallerID for calls placed out on this trunk Format: <#######>. You can also use the format: “hidden” <#######> to hide the CallerID sent out over Digital lines if supported (SIP/IAX).
Page 69 UC300 Series User Manual N matches any digit from 2-9 [1237-9] matches any digit in the brackets (example: 1,2,3,7,8,9). wildcard, matches one or more dialed digits Prepend: Digits to prepend to a successful match. If the dialed number matches the patterns specified by the subsequent columns, then this will be prepended before sending to the trunks.
Page 70 UC300 Series User Manual USER Details Modify the default USER connection parameters for your VoIP provider. You may need to add to the default lines listed below, depending on your provider.. WARNING: Order is important as it will be retained. For example, if you use the \"allow/deny\"...
Page 71 UC300 Series User Manual Table 2-4-6 Definition of Add ENUM Trunk Item Definition Trunk Name Descriptive Name for this trunk Outbound CallerID CallerID for calls placed out on this trunk Format: <#######>. You can also use the format: “hidden” <#######> to hide the CallerID sent out over Digital lines if support (SIP/IAX).
Page 72 UC300 Series User Manual patterns specified by the subsequent columns, then this will be prepended before sending to the trunks. Prefix: Prefix to remove on a successful match. The dialed number is compared to this and the subsequent columns for a match. Upon a match, this prefix is removed from the dialed number before sending it to the trunks.
Page 73 UC300 Series User Manual Figure 2-4-10 Add DUNDI Trunk interface Table 2-4-7 Definition of Add DUNDI Trunk Item Definition Trunk Name Descriptive Name for this trunk Outbound CallerID CallerID for calls placed out on this trunk Format: <#######>. You can also use the format: “hidden” <#######> to hide the CallerID sent out over Digital lines if supported (SIP/IAX).
Page 74 UC300 Series User Manual Normally the next trunk is only tried upon a trunk being ‘Congested’ in some form, or Continue if Busy unavailable. Checking this box will force a failed call to always continue to the next configured trunk or destination even when the channel reports BUSY or INVALID NUMBER.
Page 75 UC300 Series User Manual there are less than 3 recognized headers than the remaining columns will be blank. Outbound Dial The outbound dialing prefix is used to prefix a dialing string to all outbound calls placed Prefix on this trunk. For example, if this trunk is behind another PBX or is a Centrex line, then you would put 9 here to access an outbound line.
Page 76 UC300 Series User Manual Allow Any CID: all CIDs including foreign CIDS from forwarded external calls will be transmitted. Block Foreign CIDs: blocks any CID that is the result of a forwarded call from off the system. CIDs defined for extensions/users are transmitted.
Page 77 UC300 Series User Manual a prepend and leaving the match pattern blank. Dial Rules Wizards Always dial with prefix is useful for VoIP trunks, where if a number is dialed as “5551234”, it can be converted to “16135551234”. Remove prefix from local numbers is useful for ZAP and DAHADI trunks, where if a local number is dialed as “1615551234”, it can be converted to “555-1234”.
Page 78 UC300 Series User Manual Figure 2-4-11 Add incoming Route interface Table 2-4-9 Definition of Add incoming Route Item Definition Add incoming Route Description Provide a meaningful description of what this incoming route is DID Number Define the expected DID Number if your trunk passes DID on incoming calls.
Page 79 UC300 Series User Manual choose a type appropriate for routes coming in from a country which may have announcements in their language. Some devices or providers require RINGING to be sent before ANSWER. You’ll notice Signal RINGING this happening if you can send calls directly to a phone, but if you send it to an IVR, it won’t connect the call.
Page 80 UC300 Series User Manual Each channel can be mapped to the same phone number if you want all calls on the analog lines to go to the same destination. This would be a common scenario if you have multiple POTS lines that are on a hunt group from your provider.
Page 81 UC300 Series User Manual Announcements The Announcements Module is used to create a destination that will play an informational message to a caller. After the message is played, the call will proceed to another destination. For example, you might create an Announcement that plays the address, fax number, and the web- site of your business.
Page 82 UC300 Series User Manual there will be a short delay inserted after the message. If a longer delay is needed it should be incorporated into the recording. Allow Skip If the caller is allowed to press a key to skip the message...
Page 83 UC300 Series User Manual Description Enter a description for the number you want to block Block Unknown/Blocked Caller ID Check here to catch Unknown/Blocked CallerID CallerID Lookup Sources Figure 2-4-15 CallerID Lookup Sources Table 2-4-13 Definition of CallerID Lookup Sources...
Page 84 UC300 Series User Manual  MySQL: It queries a MySQL database to retrieve caller name Cache results Decide whether or not cache the results to astDB; it will overwrite present values. It does not affect Internal source behavior. OpenCNAM’s Professional Tier lets you do as many real-time CNAM queries as Use Professional Tier you want, for a small fee.
Page 85 UC300 Series User Manual state when creating a new one. Recording for Message to be played in normal mode (Green/BLF off) To add additional recordings use the “System Recordings” MENU to the left Normal Mode Recording for Message to be played in override mode (Green/BLF off) To add additional recordings use the “System Recordings”...
Page 86 UC300 Series User Manual Figure 2-4-18 Follow Me User interface Table 2-4-15 Definition of Follow Me Item Definition Edit Follow Me Disable By default (not checked) any call to this extension will go to this Follow-Me instead, including directory calls by name from IVRs. If checked, calls will go only to the extension.
Page 87 UC300 Series User Manual Ring Strategy Ringallv2: ring Extension for duration set in Initial Ring Time, and then, while continuing call to extension, ring Follow-Me List for duration set in Ring Time. Ringall: ring Extension for duration set in Initial Ring Time, and then, terminate call to extension, ring Follow-Me List for duration set in Ring Time.
Page 88 UC300 Series User Manual Mode Default: Transmits the Caller CID if allowed by the trunk. Fixed CID Value: Always transmit the Fixed CID Value below. Outside Calls Fixed CID Value: Transmit the Fixed CID Value below on calls will continue to operate in default mode.
Page 89 UC300 Series User Manual Figure 2-4-20 IVR interface Table 2-4-16 Definition of add IVR Item Definition IVR General Options IVR Name Name of this IVR IVR Description Description of this ivr IVR Options (DTMF) Announcement Greeting to be played on entry to the IVR.
Page 90 UC300 Series User Manual Invalid Return on Invalid Check this box to have this option return to a parent IVR if it was called from a parent IVR. If not, it will go to the chosen destination. The return path will be to any IVR that was in the call path prior to this IVR which could lead to strange result if there was an IVR called in the call path but not immediately before this.
Page 91 UC300 Series User Manual (SLAs). Figure 2-4-21 Queue Priorities interface Table 2-4-17 Definition of add Queue Priorities Item Definition Description The descriptive name of this Queue Priority instance Priority The Queue Priority set Queues The Queues module is a more advanced version of the Ring Groups module. Like the Ring Groups module, the Queues module is used to create an extension number that your users can dial in order to ring multiple extensions at the same time.
Page 92 UC300 Series User Manual Table 2-4-18 Definition of add Queues Item Definition Add Queue Queue Number Use this number to dial into the queue, or transfer callers to this number to put them into the queue. Agents will dial this queue number plus* to log the queue, and this queue number plus** to log out the queue.
Page 93 UC300 Series User Manual agents do not need to 'log in' to the queue, and cannot 'log out' of the queue. List extensions to ring, one per line. You can include an extension on a remote system, or an external number (Outbound Routing must contain a valid route for external numbers).
Page 94 UC300 Series User Manual Linear: rings agents in the order specified, for dynamic agents in the order they logged in Wrandom: random using the member’s penalty as a weighting factor, see asterisk documentation for specifics. Starting with Asterisk 1.4, if this is checked, and multiple agents are available, Asterisk will send one call to each waiting agent(depending on the ring strategy).
Page 95 UC300 Series User Manual Call Recording Incoming calls to agents can be recorded. (saved to /var/spool/asterisk/monitor) Choose to ‘Include Hold Time’ in the recording so it starts as soon as they enter the Recording Mode queue, or to defer recording until ‘After Answered’ and the call is bridged with a queue member.
Page 96 UC300 Series User Manual If you wish to report the caller’s hold time to the member before they are connected Report Hold Time to the caller, set this to yes. Auto Pause an agent in this queue (or all queues they are a member of ) if they don’t Auto Pause answer a call.
Page 97 UC300 Series User Manual could answer but are currently on the phone or ringing on behalf of another caller will be considered unavailable.  Loose Same as No except Callers will remain in the queue, if there are paused agents who could become available.
Page 98: Ring Groups
UC300 Series User Manual Select how often to reset queue stats. The following schedule will be followed for all but custom: Hourly Run once an hour, beginning of hour Daily Run once a day, at midnight Weekly Run once a week, midnight on Sun Monthly Run once a month, midnight, first of month Annually Run once a year, midnight, Jan.1...
Page 99 UC300 Series User Manual Figure 2-4-23 Ring groups interface Table 2-4-19 Definition of add Ring groups interface Item Definition Add Ring Group Ring-Group Number The number users will dial to ring extensions in this ring group Group Description Provide a descriptive title for this Ring Group.
Page 100 UC300 Series User Manual them here. You can include an extension on a remote system, or an external number by suffixing a number with a ‘#’. Ex:2448089# would dial 2448089 on the appropriate trunk (see outbound routing) Extension without a ‘#’ will not ring a user’s Follow-Me. To dial Follow-Me, Queues and other numbers that are not extensions, put a ‘#’...
Page 101 UC300 Series User Manual default mode. There must be a DID on the inbound route for this. This will be BLOCKED on trunks that block foreign Caller ID Force Dialed Number: Transmit the number that was dialed as the CID for calls coming from outside.
Page 102 UC300 Series User Manual destination. Time Groups The Time Groups Module is used to define periods of time that can then be selected in the Time Conditions module or Outbound Routes module. For example, you might create a Time Group called "Lunch" that might start at 12:00 p.m and end at 1:00 p.m.
Page 103 UC300 Series User Manual Figure 2-4-26 Conferences interface Table 2-4-21 Definition of add Conference Item Definition Add Conference Conference Number Use this number to dial into the conference. Conference Name Give this conference a brief name to help you identify it.
Page 104 UC300 Series User Manual User Count Announce user(s) count on joining conference User join/leave Announce user join/leave Music on Hold Enable Music on Hold when the conference has single caller Music on Hold Music (or Commercial) played to the caller while they wait line for the conference to start.
Page 105 UC300 Series User Manual Misc Applications The Misc Applications module is used to create custom feature codes that any phone system user can dial in order to reach a destination. For example, you could use this module to create a feature code "0" that would route calls to a time condition.
Page 106: Music On Hold
UC300 Series User Manual For example, you might create a misc destination called "My Mobile Phone" that dials your mobile telephone number. Then, you could set up an IVR so that if a caller presses 9, they would be routed to "Misc Destinations:My Mobile Phone."...
Page 107 UC300 Series User Manual Figure 2-4-30 Music on Hold interfac PIN Sets FreePBX allows you to require callers to dial a password before an outbound call will go through. You can require a password on all calls, or only on calls to certain numbers.
Page 108 UC300 Series User Manual Figure 2-4-31 PIN Sets interface Table 2-4-25 Definition of add PIN Set Item Definition Record In CDR Select this box if you would like to record the PIN in the call detail records when used. PIN List Enter a list of one more PINs.
Page 109 UC300 Series User Manual Figure 2-4-32 Paging and Intercom interface Parking Lot Figure 2-4-33 Parking Lot interface System Recordings The System Recordings module is used to record or upload messages that can then be played back to callers in other modules. It can also be used to make pre-installed Asterisk recordings available for use in other modules.
Page 110 UC300 Series User Manual Figure 2-4-34 System Recordings interface Voicemail Blasting Voicemail blasting lets you send a voicemail message to multiple users at the same time. The Voicemail Blasting module is used to create a group of users and assign a number to the group. A user can dial this number to leave a voicemail message for the group.
Page 111: Remote Access
UC300 Series User Manual mail group number, or have the system simply read the group number. Optional You can optionally include a password to authenticate before providing access to this Password group voicemail list. Voicemail Box Select voice mail boxes to add to this group. Use Ctrl key to select multiple.
Page 112 UC300 Series User Manual Figure 2-4-37 Set on DISA Click Submit Changes button. 2. Setup Callback a. Callback Description:MyMobile b. Callback Number: 0400123456 (My mobile Number) c. Delay Before Callback:10 d. Destination after Callback: IVR – Residence (or Office IVR) OpenVox Communication Co.
Page 113 UC300 Series User Manual Figure 2-4-38 Callback interface Click Submit Changes button 3. Inbound Routes a. Description: Callback-MyMobile b. DID Number:61247324100 (My DID number) c. Caller ID Number: 0400123456 (My mobile Number) d. Set Destination to: Callback - MyMobile OpenVox Communication Co. , LTD.
Page 114 UC300 Series User Manual Click Submit Changes button then Click on the bar at the top & follow on screen prompts Now enable send caller ID on your mobile and call your DID number. When connected you will get one beep and then followed by silence. Hang up your mobile and wait for approximately10 seconds and your mobile will ring.
Page 115 UC300 Series User Manual Figure 2-4-39 DISA interface When you choose the DISA option to call a number, you will be greeted with “Please enter your password followed by the pound key” and after entering your password, you will then get a dial tone.
Page 116: Operator Panel
UC300 Series User Manual 2.4.2 Operator Panel The option "Operator Panel" of the menu "PBX" in UC300 allows managing the telephony operations. You can control inbound calls, outbound calls, the order in which the calls are taken, the area that is designated to attend a call, etc.
Page 117: Voicemails
UC300 Series User Manual 2.4.3 Voicemails The option "Voicemail" of the Menu “PBX” in UC300 lets us view a list with details of the voicemails for the extension of the logged user. Figure 2-4-41 Voicemails interface The report will change depending on the values of the filter: Parameter Description Start Date Start date for the selection of voicemails.
Page 118: Batch Configurations
UC300 Series User Manual 2.4.5 Batch Configurations 2.4.5.1 Endpoint Configurator The "Endpoint Configurator" module enables automatic remote configuration of supported endpoints. With this module, the UC300 administrator can point supported endpoints to the UC300 as their telephony server. Figure 2-4-43 Endpoint Configurator interface...
Page 119 UC300 Series User Manual MAC Address This is the main identifier for the endpoint. Configurations in the database and uploaded files are considered to refer to the same endpoint if they reference the same MAC address. Current IP If the endpoint was detected through a scan, this field will show the IP at which the endpoint was found.
Page 120 UC300 Series User Manual Clicking on this icon will display a list of links to download the list of endpoints stored on the database, in three different formats. The supported formats are:  CSV (Legacy). This is the format used by the old Endpoint Configurator.
Page 121: Conference
UC300 Series User Manual  The file must have at minimum four columns.  This type of file can be created and opened with any text editor or spreadsheets such as Open Office Calc, Excel, etc.  The separator of the columns is the comma.
Page 122 UC300 Series User Manual Item Mandatory Description Conference This is the name of the conference. It helps to identify it. Name Moderator PIN A key that the moderator has to enter to join to the conference. User PIN A key that the user has to enter to join to the conference.
Page 123: Tools
UC300 Series User Manual 2.4.7 Tools 2.4.7.1 Asterisk-Cli The option “Asterisk-Cli” of the Menu “PBX” in UC300 lets us execute Asterisk commands. Figure 2-4-47 Asterisk-Cli interface To execute a command, input the same in the Command field and click on the button.
Page 124: Creating A File
UC300 Series User Manual Editing a file You can find a file by entering the name in the filter field. To edit the file, click on the name to go to the edit mode. Click on "Save" button to save changes and "Reload Asterisk" if necessary.
Page 125 UC300 Series User Manual Figure 2-4-50 Create a file interface 2.4.7.3 Text to Wav The option "Text to Wav" of the Menu "PBX" in UC300 allows transforming text to Audio. The output format of the file can be ".wav" or ".gsm". Write the message you want to transform, select the output format and click on "Generate Audio File"...
Page 126: Flash Operator Panel
UC300 Series User Manual with Asterisk. Festival is a text-to-speech engine that can convert the text to audio. Figure 2-4-52 Festival interface If the file /usr/share/festival/festival. scm is not configured properly, when you turn on the service it will do it automatically.
Page 127 The Panel also allows users to execute actions by previously authenticating via password. This password is the same one that was configured initially for UC300 series. It is possible to transfer calls by clicking on the telephone icon displayed on the phone line through which a call was received, and dragging it towards the telephone icon of the extension to which we want to transfer the call.
Page 128: Reports
UC300 Series User Manual 2.5 Reports 2.5.1 CDR Report The option "CDR Reports" of the Menu “Reports” in UC300 lets us view a list with the details of the calls. You can download this list in different format files such as CSV, XLS and PDF.
Page 129: Billing
UC300 Series User Manual Figure 2-5-2 Channel usage interface 2.5.3 Billing 2.5.3.1 Rates The option "Rates" of the menu "Reports" allows creating new rates and editing existing ones for billing. Figure 2-5-3 Rate interface OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 130 UC300 Series User Manual To edit or delete a rate, click on the "View" link from the list Figure 2-5-4 View Rate interface Create a new Rate You can create a new rate by clicking on button. Figure 2-5-5 Create a new Rate interface Click button to import a file into the system.
Page 131 UC300 Series User Manual 2.5.3.2 Billing Report The option "Billing Report" in UC300 shows a complete report of calls according to a rate established in "Billing Rates". You can filter the results by date, rate applied, duration and so on. Also you can download this report in different formats such as CSV, XLS and PDF.
Page 132 UC300 Series User Manual Name Description Start Date The start date for calls to be selected. End Date The end date for calls to be selected. Criteria Criteria for distribution: Distribution by Time, Distribution by Number of Calls, Distribution by Cost.
Page 133: Asterisk Logs
UC300 Series User Manual 2.5.4 Asterisk Logs The option "Asterisk Logs" of the "Reports" module allows visualizing the content of Asterisk logs for monitoring the events. You can filter the results by date or strings that are in the content of the logs...
Page 134: Summary
UC300 Series User Manual Figure 2-5-11 Graphic report interface To see the information of a specific extension, select "Extension (Number)" and then click on the link "Here". In the pop-up window, choose the phone number and then click on "Show button".
Page 135 UC300 Series User Manual Figure 2-5-14 Summary interface Click on "View" to see more information of an extension. Figure 2-5-15 View extension info OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 136: Missed Calls
UC300 Series User Manual 2.5.7 Missed Calls The option "Missed Calls" of the menu "Reports" in UC300 shows a report of the missed calls of all extensions so you can know when an extension has been receiving calls. You can download this report by clicking on "Download"...
Page 137: Security
2.6.1.1 Firewall Rules The option "Firewall" of the menu "Security" in UC300 allows building iptables rules to control the packets that send and receive the UC300 series. Figure 2-6-1 Deactivate firewall rules To use this module the firewall must be enabled with the rules that appear by default. It can be done by clicking on "Activate Firewall"...
Page 138 UC300 Series User Manual Figure 2-6-2 Firewall rules interface Every time you create or edit the rules, you have to save the changes. You can do this by clicking on "Save" button that will appear automatically when you modify something. If you don't save the changes the rules won't take effect in the system.
Page 139 UC300 Series User Manual In the source and destination address fields you have to enter the IP with the format x.x.x.x/y, where y is the network mask and should be a number between 0 and 32. If you let the default IP address (0.0.0.0) the netmask will be 0.
Page 140 UC300 Series User Manual name and protocol. Figure 2-6-5 Define Ports interface Define Port To define a new port, click on the button and a form will appear with some parameters to fill out. The form can vary depending on the parameters you select for the field Protocol.
Page 141 UC300 Series User Manual Figure 2-6-7 View Port interface Edit Port To edit a port, click on the "View" link corresponding to the port you want to modify and then click on "Edit" button. A form will appear with the parameters of the port ready to be modified.
Page 142 UC300 Series User Manual Figure 2-6-9 Port knocking interface 2.6.1.4 Port Knocking Users Navigate to Security>Firewall > Port Knocking Users： Figure 2-6-10 Port knocking users OpenVox Communication Co. , LTD. URL: www.openvox.cn...
Page 143: Audit
UC300 Series User Manual 2.6.2 Audit The module "Audit" of the menu "Security" in UC300 shows a list of all the users that have logged in the system with the date, the username, the source IP address and other details. The results can be filtered by date and string.
Page 144: Tls Setting
UC300 Series User Manual Figure 2-6-12 Weak keys interface You can download the results in different formats such as PDF, XML and CSV by clicking on the "Download" button. Change Key If the key of an extension is not enough strong, you will be notified through the Status column and a link called "Change Secret"...
Page 145 UC300 Series User Manual Figure 2-6-14 TLS setting interface To use TLS, you need to understand the principle of it. Check the TLS configuration parameters below, you would be rewarded about it. Table2-6-1 TLS Configuration Parameters Option Description TLS Enable Check the checkbox to enable TLS.
Page 146 UC300 Series User Manual 1. Your asterisk server needs a certificate. We must create or add a certificate on the asterisk server. Creating a server key - We need to create a digital key for our server, and the key.pem is your server key. The key.pem file is your server key and the request.pem is your certificate request.

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