Error Codes And Troubleshooting - smartheart 01-540 Instruction Manual

ERROR CODES & TROUBLESHOOTING
Problem
Display shows an
abnormal result
Display is blank
when power is on
Display Shows er 0
Display Shows er 1
Display Shows er 2
Display Shows er 3
Display Shows er 4
Display Shows er 5
Display Shows er 6
Display Shows er 7
Display Shows er 8
Display Shows er A
If your error persists or is not remedied, please contact Customer Care at 866-326-1313
20 • ENGLISH
Possible Cause
Cuff position was not correct or
was not tight enough
Body posture was not correct
during measurement
Speaking, excessive movement,
angry, excited or nervous anxiety
during measurement
Batteries may be expired or
installed improperly
Pressure system is unstable before
measurement
Failed to detect systolic pressure
Failed to detect diastolic pressure
Pneumatic system blocked or cuff
is too tight during inflation
Pneumatic system leakage or cuff
is too loose during inflation
Cuff pressure above 300 mmhg
Cuff pressure above 15 mmhg for
more than 3 minutes
eePRoM accessing error
Pressure sensor parameter error
Device parameter checking error
Solution
Apply the cuff properly and attempt a
new measurement
Review the 'Taking a Measurement'
portion of this manual and attempt a new
measurement
Wait a period of time and attempt a new
measurement after calm has returned; do
not speak or move during measurement
Check the polarity of the batteries and
reinstall if necessary; replace batteries
with new batteries
Review the 'Taking a Measurement'
portion of the manual, wait a minimum of
5 minutes and attempt a new
measurement.
Review the Applying Cuff portion of this
manual; re-apply the cuff, wait a minimum
of 5 minutes and attempt a new
measurement.
Check that the cuff is applied properly,
wait a minimum of 5 minutes and attempt
a new measurement. If the monitor still
does not perform or performs abnormally,
contact Customer Care