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Summary of Contents for Intermedia Polycom IP 7000
- Page 1 Polycom IP 7000 Conference Phone Owner’s Manual V.3...
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Page 2: Table Of Contents
INTRODUCTION ............................5 Using this Document Notational conventions ......................5 Typographicalconventions ............................5 Special messages ................................ 5 Definition ..................................5 Basic Requirements ..............................6 GETTING TO KNOW YOUR HOSTED PBX SYSTEM..................7 Before you Begin Your Installation ..........................7 Assigning Extension Numbers and Phone Numbers to Phones ................8 INSTALLING YOUR POLYCOM CONFERENCE PHONE .................. - Page 3 To disable call forwarding: ............................28 Forwarding Calls Dynamically ........................... 29 To forward an incoming call to another extension: ....................29 Directed Call Pickup ..............................29 Call Recording ................................30 Conference Calls ............................... 30 Setting Up Conferences ............................31 Setting Up a Conference Using the Conference Soft Key ..................31 Setting Up a Conference with an Active Call and a Call on Hold ................
- Page 4 Updating Preferences .............................. 52 Updating the Language ............................52 To change the language: ............................52 Language................................... 52 Updating the Time and Date Display ........................53 To update the time and date display: ........................53 Time and Date................................53 To change the order of the time and date display: ....................54 To enable or disable the time and date display: ......................
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Page 5: Introduction
Introduction Congratulations on purchasing the Intermedia Hosted PBX phone system and service. Hosted PBX was designed specifically for the small to mid-size business and combines a business-class phone system with Voice over IP phone service. This User Guide will show you how to setup and use your new Hosted PBX phone system and service. -
Page 6: Basic Requirements
Basic Requirements The Hosted PBX phone system is designed to use your existing broadband data connection as well as the existing data wiring in your office. Where you don’t have data wiring, you may use the optional Wireless Adapters to connect Conference Phones to the optional Base Unit wirelessly. -
Page 7: Getting To Know Your Hosted Pbx System
Make sure you have received all of your phones and optionalequipment Go to https://exchange.intermedia.net/aspx/Login.aspx Enter your login name and password to the Admin Portal Activate your phone lines Install your phones and optional equipment You have several options regarding how to setup your new phone system. -
Page 8: Assigning Extension Numbers And Phone Numbers To Phones
Packing list includes a list of your phones and their associated phone numbers and extension. You should have also received and email from Intermedia with the phone numbers and extensions associated with each enhanced services such as an Auto Attendant or WebFax. -
Page 9: Installing Your Polycom Conference Phone
Installing your Polycom Conference Phone Installing your Conference Phone The Conference Phone can be installed in one of 2 ways: • You may connect Conference Phones to your existing router or data wall jack • You may connect Conference Phones Wirelessly to the optional Wireless Transmitter. -
Page 10: Option 2: Connect The Conference Phone Wirelessly Within 40' Using The Wireless Adapter
Power Insertion Cable 25-foot Network Cable Power Adapter Option 2: Connect the Conference Phone wirelessly within 40’ using the Wireless Adapter The wireless adapter allows a Conference Phone to be used without a cord connecting it to the local network but requires the use of the optional Wireless Transmitter. - Page 11 To connect the phone using the Wireless Adapter Connect one end of the 25-foot Network Cable to the LAN jack on the phone. Connect the other end of the 25-foot Network Cable to the Power Insertion Cable. Connect the Power Insertion Cable to the LAN port on the Wireless Adapter Connect the Power Adapter to the Power Insertion Cable Connect the Power Adapter (with the attached Regional...
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Page 12: Activating The Service
This also activates the billing for your phone line(s). To activate your phone line(s): 1. Go to https://exchange.intermedia.net and enter your Administrator Portal login name and password 2. On the 1st screen, click the “Activation” tab. 3. Select either the “Line activation” or “Phone activation” section, place a check in the box next to the items you wish to activate, and press the Save changes button. -
Page 13: Using Your Hosted Pbx Phone System
Using Your Hosted PBX phone system System Description • The Hosted PBX phone system supports up to 100 phones • By using the optional Base Unit, you may purchase more phones than phone lines to increase your savings • You can have as few as on phone at an address •... - Page 14 Feature Description Speaker Allows for ringer and hands-free audio output. Microphones Provide 360 coverage by three internal microphones. LED Indicators Indicate phone and call status through three bi-color LEDs. The LEDs illuminate to indicate the following normal operational states: • Solid red—A muted call •...
- Page 15 Item Description LCD graphic display Shows call and status information, messages, soft keys, menus, time, and date. Soft keys Select specific context-sensitive functions that display on the screen above each soft key. Scroll keys Allow you to: • Scroll through displayed information •...
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Page 16: Conference Phone- Basic Call Features
Select key Allows you to: • Select a field of displayed data • Enable or disable fields Volume keys Adjust the volume of the speaker and the ringer. Mute key Stops local audio from being heard at the far end of the call. -
Page 17: Answering When In Another Call
Answering When in another Call Press the Hold soft key to place the original call on hold. Press the down arrow to access the new call. Soft key labels are updated on the display showing Ignore, Answer, and Reject. Press the Answer soft key to answer the incoming call. Do one of the following steps: Press the down arrow Press the Answer Soft Key... -
Page 18: Diverting Calls
Scroll to the contact. Or, search for the contact (see Searching for Contacts in Your on page Searching for Contacts in Your). To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. Press the Edit soft key. -
Page 19: Ending Active Calls
Use the Next soft key to scroll to the Divert Contact field, and then enter the number of the party to whom you want to divert the call. You can enter a maximum of 32 characters. Use the Next soft key to scroll to the Auto Divert field, and then change the Auto Divert setting to Enabled. -
Page 20: Placing A Second Call
To place a call on-hook (to dial a phone number): Enter the phone number of the party you want to call, Press the Dial soft key. Placing a Second Call While on a call, you may place that call on hold and make a second call. -
Page 21: Muting The Microphone
If you know the contact’s speed dial index number, enter the number. If you do not know the contact’s speed dial index number, scroll to the contact, and then press the Dial soft key. The call is placed. Muting the Microphone To mute the microphone: During a call, press The three console LEDs glow red to indicate that the other party (or... -
Page 22: Call Hold
Call Hold To place a call on hold Holding and Resuming Calls You can place up to eight calls on hold on your phone. (For information on placing conference calls on hold, see Holding and Resuming Conferences on page Holding and Resuming Conferences.) To place a call on hold: During a call, press the Hold soft key. -
Page 23: Performing A Consultative Transfer
Performing a Consultative Transfer Perform a consultative transfer if you want to talk to the party to whom you are transferring the call. Or, you can choose not to talk to the party. In this case, you wait for the party’s ring-back sound, and then transfer the call. - Page 24 Call Transfer to Voicemail You may transfer any caller to a specific voicemail box belonging to any other user on the system. During a call, press the Trans soft key. Press the Blind soft key. When you hear the dial tone, dial *99 plus the desired extension number Your line will hang up and the extension you transferred to the desired voicemail box.
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Page 25: Call Park
Call Park To Park a call Parking a call is very similar to putting a call on hold. The key difference is, when you put a call on hold you can only retrieve the held call from the phone that put the call on hold. With Call Park, you can put a call on hold and pick it up from ANY phone within the same Call Park Group. -
Page 26: Forwarding Incoming Calls
Answering a Page Use the speaker phone Press the “Answer” soft key on the phone display Talk directly back to the person who initiated the page Rejecting a Page To ignore a page, press the “Reject” button Forwarding Incoming Calls You can set up your phone to forward incoming calls to another party (static forwarding), or you can forward a call as your phone rings (dynamic forwarding). - Page 27 2. Scroll to the forwarding type you want, and then press . The options are: Always— to forward all incoming calls. No Answer—to forward all unanswered incoming calls. Busy—to forward calls that arrive when you are already in a call. 3.
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Page 28: To Disable Call Forwarding
Enter a number to forward all future incoming calls to when you are already in another call. 4. Press the Enable soft key. If you selected the forwarding type Always, a moving arrow displays on the idle screen next to the directory number. To disable call forwarding: 1. -
Page 29: Forwarding Calls Dynamically
Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another extension: 1. While your phone rings, press the Forward soft key. The Call Forwarding screen displays. 2. Enter the number to forward the incoming call to. Your phone displays the last number you forwarded calls to (either statically or dynamically). -
Page 30: Call Recording
Call Recording The Call Recording feature allows you to record calls whenever you wish via the *80 command. Intermedia Call Recording comes in two flavors; Automatic and On Demand. Only On Demand recording may be initiated from the desk phone. -
Page 31: Conference Calls
Once created, the recorded phone conversation will be stored within your desk phone’s voicemail web interface. To access your recordings: 1. Navigate to https://www.intermedia.net/login/voice/ 2. Log in with your phone number and voicemail PIN 3. Click on the Call Recordings tab to listen to and manage your... -
Page 32: Setting Up Conferences
Setting Up Conferences You can set up a conference in one of two ways: • Using the Confrnc soft key. • Using the Join soft key, if you have an active call and a call on hold. Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key: Call the first party. -
Page 33: Holding And Resuming Conferences
Holding and Resuming Conferences When you place a conference call on hold, you place all other conference participants on hold. To place a conference call on hold: From the Active: Conference screen, press the Hold soft key. The Hold: Conference screen displays. The other parties in the conference call are put on hold. -
Page 34: Using Voicemail
Voicemail is automatically saved for 90 days. Messages can be retrieved from the Conference Phone, any other phone or through a personal website at http://www.intermedia.net/accesslinelogin/index.asp. When a message left in your voicemail box, your Conference Phone message waiting indicator will flash. Additionally, your voicemail box can send an email to alert you of the new message. -
Page 35: Retrieving Messages When You Are Away From The Office
Retrieving messages when you are away from the office Dial your Conference Phone and allow it to ring When your voicemail greeting begins to play, enter your PIN over your greeting. Returning a Call While listening to a message or after listening to a message, press 9* to call that person back You may return to your voicemail box WITHOUT calling back in by pressing ## after talking to the person you... -
Page 36: Record A Personal Greeting Via The Phone
Enter the phone number, extension number or group number to receive the message Record an introduction to the message. Touch * to send the message Logging into your Voicemail Box via the Web Go to https://www.intermedia.net/accesslinelogin/index.asp Enter your Conference Phone Number and PIN Click Login... -
Page 37: Retrieving Messages Via The Web
Voicemail messages may be forwarded via email to anyone or forwarded directly into another person’s voicemail box (providing they are in your company and have an Intermedia phone) Once logged in click the Forward button associated with the voicemail message you wish to forward... - Page 38 Enter one or more email address or one or more Intermedia phone numbers Click the Continue button If you have entered email address, fill in your email address, the subject line and any message you wish to include Select the delivery method: Send a link to the voicemail...
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Page 39: Voicemail Notification Via Email
Voicemail Notification via Email You may setup your voicemail box to send you an email alert whenever someone leaves you a voicemail message. Go to https://www.intermedia.net/accesslinelogin/index.asp Enter your Conference Phone Number and PIN Click Login Select the Personal Info Tab at the top of the web page... -
Page 40: To Create A Voicemail Group
To Create a Voicemail Group A Voicemail Group allows you to quickly forward a voicemail message to multiple other people without entering each person individually. Voicemail groups are created through your personal website. Once logged in, select the Personal Info Tab Select the Group Manager button Click the Create Group button Assign a Group Number- used when forwarding... -
Page 41: Change The Amount Of Time Before Voicemail Picks Up
Add members to the group one at a time by entering their name or phone number For each member you add, determine if that person should be: • Administrator- Able to make changes to the group Sender- Able to send to this group, or •... -
Page 42: Viewing Call Lists
Scroll to the No Answer Forwarding. Press Press the Next soft key to go to the Forward After Rings field. Use the << soft key to remove the existing number of rings Enter how many rings to wait before forwarding the call (one ring is approximately 4 seconds). -
Page 43: To View A Call List
To view a call list: Do one of the following: Press , and then select Features > Call Lists > Missed Calls, Received Calls, or Placed Calls. To quickly view the speed dial list, press from the idle screen. Managing Call Lists You can clear all the records in a call list, or just one record. -
Page 44: Speed Dial List
To manage your call list (press the More soft key to view all these options): To return the call, press the Dial soft key. To edit the phone number (if necessary) before you dial the number or store the call details in your Contact Directory, press the Edit soft key. -
Page 45: Managing Contacts
Use the Next and Prev soft keys to scroll to the Speed Dial Index field, and then update the speed dial index number. Use the << soft key to delete an existing entry. You can assign any unused speed dial index number from 1 to 99. -
Page 46: Adding Contacts Manually
Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory. To add a contact manually: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. - Page 47 If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. If you enter an invalid speed dial index number (for example, 0 or 00), the message “Speed dial index is invalid” will be displayed. (Optional) Enter a Label for the contact.
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Page 48: Adding Contacts From Call Lists
Adding Contacts from Call Lists You can save call information from a call list to your Contact Directory. To add a contact to the Contact Directory from a call list: Do one of the following: To select a call list, press and then select Features >... -
Page 49: Searching For Contacts
Searching for Contacts You can search for contacts in your local Contact Directory, Searching for Contacts in Your Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria. To search for a contact in the Contact Directory: 1. -
Page 50: To Update A Contact In Your Contact Directory
To update a contact in your Contact Directory: 1. Press , and then select Features > Contact Directory. The Directory screen displays. 2. Scroll to the contact whose information you want to update, or search for the contact To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. -
Page 51: Placing Calls To Contacts
2. Scroll to the contact you want to delete. Or, search for the contact To scroll through a list of contacts, use the * key to Page Up and the # key to Page Down. 3. Press the Delete soft key. The contact is deleted from the directory. -
Page 52: Extension Set-Up Options
Extension Set-Up options Do Not Disturb A Conference Phone can be set to Do Not Disturb (DND). When a phone is set to DND, any internal or external call will immediately route to that phone’s voicemail box without ringing the phone. Using Do Not Disturb To prevent your phone from ringing, activate the Do Not Disturb feature Calls you receive while Do Not Disturb is enabled will... -
Page 53: Configuring Basic Setting
3. Press to return to the idle screen. If you enabled Do Not Disturb, the idle screen displays a flashing icon, , next to the directory number. Configuring Basic Setting To configure basic phone settings, press , and then select Settings >... -
Page 54: Updating The Time And Date Display
Updating the Time and Date Display The time and date appear on the idle screen of your phone. You can select from various formats for the time and date display, including whether the time or date displays first (clock order). You can also turn the time and date display off, so the time and date does not display on the idle screen. -
Page 55: To Change The Order Of The Time And Date Display
3. Scroll to the date or time format you want, and then press 4. Press to return to the idle screen. To change the order of the time and date display: 1. Press , and then select Settings > Basic > Preferences > Time and Date >... -
Page 56: Updating The Display Contrast
3. Press 4. Press to return to the idle screen. Updating the Display Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: 1. Press , and then select Settings > Basic > Contrast. The Contrast screen displays. -
Page 57: To Change The Backlight Intensity
• A call is in progress • A call is on hold • There is an incoming call (ringing) • There is an outgoing call (ringing back) • Any menu shows on the display In all other cases, the Backlight Idle intensity applies. To change the backlight intensity: 1. -
Page 58: Updating The Ring Tone
The Backlight Idle Intensity screen displays. 6. Scroll to the intensity you want, and then press . The default Backlight Idle Intensity is Low. 7. If you selected a new intensity, press the Save soft key. If you did not select a new intensity, press 8. -
Page 59: To Adjust The Speaker Volume
2. Scroll to the ring type you want. To hear the ring type before you select it, press the Play soft key. The default ring type is Low Trill. 3. To select the ring type, press 4. Press to return to the idle screen. Adjusting the Speaker and Ringer Volume To adjust the speaker volume: During a call, press either... -
Page 60: Safety Information
Safety Information Congratulations on purchasing the Intermedia Hosted PBX phone system and service. Hosted PBX was designed specifically for the small to mid-size business and combines a business-class phone system with Voice over IP phone service. This User Guide will show you how to setup and use your new Hosted PBX phone system and service. - Page 61 openings must not be blocked or covered. This product should never be placed near or over a radiator or heat register. This product should not be placed in a built-in installation unless proper ventilation is provided. This product should be operated only from the type of power source indicated in the manual.
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Page 62: Fcc Information
FCC Information Customer Owned Coin/Credit Card Phones To comply with state tariffs, the Telephone Company must be given notification prior to connection. In some states, the state public utility commission, public service commission or corporation commission must give prior approval of connection. Data Equipment The table below shows which jacks are associated with which modes of operation:... -
Page 63: Electrical Safety Advisory
dialing codes is a violation of the Telephone Operator Consumers Act of 1990. Electrical Safety Advisory It is strongly suggested that an AC surge arrestor be installed in the AC outlet to which this equipment is connected. Radio Interference This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause... -
Page 64: Part 15 Fcc Rules
FCC Information Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. -
Page 65: Industry Canada (Ic)
Industry Canada (IC) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundStation IP 6000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/ED and 2004/108/EC.
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