Transfer And Conference Calls - Aastra A340w Quick Start Manual

Transfer and Conference Calls

During an active call, either the Transfer or Blind Transfer soft key
will display. The key not displayed and the Conference options are
listed as options on the Features shortcut menu.
Blind transfer
1. Connect to the first party.
2. Select the Start key or open a call list or start entering a number
to open the Dialer (the active call is placed on hold).
3. Place a call to the target party and then press the Transfer
softkey.
4. The transfer is complete when the target party answers.
Attended Transfer
1. Connect to the first party.
2. Select the Transfer soft key to open the Dialer.
3. Place a call to the target party.
4. When the party answers, you can explain that you are going to
transfer the call to [the party on hold].
5. Press the Transfer softkey. The other two parties remain in call.
If you want to remain on the call, do not hang up. Select the
Conference option on the Features menu and all three parties
are now connected.
Conference Call
1. Connect to the first party.
2. Select Conference from the Features menu.
3. Dial the next party.
4. Select the Conference soft key to join all parties in the
conference call.
You can also conference two separate calls by using the Join
option on the Features menu.
Conference Behavior
• When the Active Conference cell is highlighted, you can use the
Mute key to mute your microphone. The Hold and End soft keys
affect every participant in the conference call.
• When a participant cell is highlighted, you can use FarMute to
mute the participant, the End key will disconnect the participant,
Hold will place that participant on hold.
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