Related Manuals for New Rock Technologies WROC2000
Summary of Contents for New Rock Technologies WROC2000
-
Page 1: User Manual
WROC2000 Wireless Office Communication System User Manual Applicable to Version 2.1.5.88... -
Page 2: Table Of Contents
Front View ................................7 Buttons and Ports ..............................8 Indicators ................................8 Features ................................9 Chapter II Getting Started .................... 10 Getting Started with WROC2000 ............................. 11 Chapter III Network ....................... 13 Network Settings ..................................14 WAN ................................. 14 LAN .................................. 15 DHCP Server .............................. - Page 3 System Time ..............................32 DDNS ................................32 Chapter IV Voice ......................34 Auto-Attendant ..................................35 Auto-Attendant and Receptionist ........................35 Auto-Attendant Profile ............................35 Greeting ................................36 Extension ....................................39 IP Extension Registration ..........................39 Outbound Call Transfer ............................. 41 Call Forwarding ..............................
- Page 4 Software Upgrade ............................. 64 Configuration File Import/Export ........................64 Restoration to Factory Setting ........................... 65 Telnet ................................65 Remote Management ............................66 Port Capture ..............................66 Data Packet Capture ............................66 Event ................................. 67 FAQs ............................ 70 Appendix: Configuration of 3G ..................71...
-
Page 5: About This Manual
About This Manual This manual describes how to use the WROC 2000 (hereinafter shortly referred to WROC2000). -
Page 6: Chapter I Overview
Chapter I Overview... -
Page 7: Overview
Overview Front View Rear View... -
Page 8: Buttons And Ports
Restores the WROC2000 to its factory default settings. WLAN Enables or disables the wireless network. Connects a wireless terminal to the WROC2000 without the need to remember the Service Set Identifier (SSID) and password. PHONE Connects to an analog phone. -
Page 9: Features
Unlit and the analog trunk is idle. Features WROC2000 is applicable to small businesses, providing the following features: Connects to terminals (including computers, IP phones, smart phones, tablets, printers, fax machines, and video surveillance cameras) through public telephone network, Ethernet, 3G/4G, Wi-Fi, or other broadband IP network. -
Page 10: Chapter Ii Getting Started
Chapter II Getting Started... -
Page 11: Getting Started With Wroc2000
Status Allows you to check the transmission status of network, statistics on data sending and receiving, log management, call status, call log, and product information. Wizard Provides guidance on quick installation of the WROC2000. For details, see Quick Start Guide. - Page 12 Common Buttons in the GUI Reboot. Logout. Go back to the home page. Save the configurations. Back to the top of the page.
-
Page 13: Chapter Iii Network
Chapter III Network... -
Page 14: Network Settings
Network Settings The Wide Area Network (WAN) access mode of the WROC2000 depends on the service provided by the Internet Service Provider (ISP). Setting the WAN To set the WAN, perform the following steps: Click Network on the home page. -
Page 15: Lan
The valid LAN IP address ranges from 10.0.0.0 to 10.255.255.255, 172.16.0.0 to 172.31.255.255, 192.168.0.0 to 192.168.255.255, and 169.254.0.0 to 169.254.255.255. If the LAN IP address is changed, the WROC2000 can be logged in to only by using the new IP address or the domain name (w.com). -
Page 16: Dhcp Server
DHCP Server Based on the preset IP address range, the Dynamic Host Configuration Protocol (DHCP) server on the WROC2000 automatically assigns IP addresses to terminals to access the WROC2000 and implement DHCP services. Enabling the DHCP Server To enable the DHCP server, perform the following steps: Click Network on the home page. - Page 17 MAC address Client MAC address. IP address IP address assigned to the client host by the DHCP server. Expires in Remaining time before the IP address expires. Every IP address has an expiration time, and the client software will automatically renew it before the expiration time.
-
Page 18: Wireless Network
The wireless network can be enabled or disabled by using the WLAN button on the front panel of the WROC2000. If the WLAN indicator on the WROC2000 is on, the wireless network is enabled. If the WLAN indicator on the WROC2000 is off, the wireless network is disabled. -
Page 19: Setting High Speed Mode
Select a wireless channel from Channel. Note: You must not change the wireless channel unless you notice interference problems with another nearby access point. Click Save. The basic information about the wireless network clients of the WROC2000 can be checked under Network>Wireless >Clients List. -
Page 20: Wireless Network Security
Encryption Standard (AES) or none, instead of Temporal Key Integrity Protocol (TKIP). Wireless Network Security The wireless network security and encryption is set up to prevent the WROC2000 from unauthorized access and monitoring. Setting Wireless Network Key To set the wireless network key, perform the following steps: Click Network on the home page. -
Page 21: Advanced Wireless Network Settings
Select TKIP, AES, or TKIP&AES from Type. Set the passphrase. Enter a value in Key Renewal Interval. Click Save. Note: The default value in Key Renewal Interval is 3,600 seconds. Key renewal interval indicates the interval at which the broadcast and multicast are refreshed. Advanced Wireless Network Settings The advanced wireless network settings are located under Network>... -
Page 22: Wi-Fi Multi-Media
Navigate to Wireless>WPS. In WPS config. select Enable beside WPS, click Generate beside Route_PIN to generate a PIN of the WROC2000, and click Save. Next, enter the generated PIN on the WPS client to automatically connect to the WROC2000. Perform either of the following settings in WPS progress: Select PBC, and click Start to connect. - Page 23 WROC2000. Set the encryption type and key to be same as those of the WROC2000 if the WDS mode is repeater mode, and click AP scanning to add the MAC address of the WROC2000.
-
Page 24: Mac Filtering
In Basic Settings, select Enable beside MAC filtering, and select Allow or Reject beside Access control policies. Access control policies Allow: Allows the WROC2000 only at the MAC addresses (listed in the reserved MAC address table) to connect to the wireless network. -
Page 25: Firewall
Firewall Access Control This feature controls the access of users by accepting or rejecting the connection request submitted by the client according to the rule parameters. The connection request can be filtered based on one or several control rules. Setting Access Control To set access control, perform the following steps: Click Network on the home page. -
Page 26: Ip Table
Click Save or Add as required. IP Table WROC2000 only responds to the SIP requests from trusted IP addresses listed in the table. Click Network on the home page. Navigate to Firewall> IP table> Basic, then select Enable. -
Page 27: Qos
Quality of Service (QoS) ensures to provide different bandwidths and priorities for different traffic, and ensures efficient bandwidth utilization by reasonably allocating the bandwidth for data packets if the bandwidth resources are limited. Setting QoS To set QoS, perform the following steps: Click Network on the home page. - Page 28 DSCP code. Click Save. Note: By default, the WROC2000 gives priority to voice services, so QoS settings do not take effect over voice services.
-
Page 29: Application
Virtual Server The virtual server achieves port range forwarding between the WAN and LAN terminals of the WROC2000. The access to the WAN port range will be redirected to the specified terminals in LAN. Setting a Virtual Server To set a virtual server, perform the following steps: Click Network on the home page. -
Page 30: Dmz
Navigate to Application>DMZ, selects Enable beside DMZ settings, and enters the IP address of the DMZ host on the LAN. To access the WROC2000 through a WAN address when the remote management feature (the remote management port is 80) is enabled, select Except TCP port 80. -
Page 31: Usb Printer
are not supported. USB Printer A non-network printer can be connected to the USB port of the WROC2000 for sharing through the network. Checking USB Printer Availability To check the availability of the USB printer, perform the following steps: Click Network on the home page. -
Page 32: Advanced Settings
(on the LAN or internet) to which the time is obtained and synchronized with. Note: The WROC2000 automatically obtains the time from the time server on the Internet or LAN after each boot. Features like recording and call detailed records are related to the system time. - Page 33 If the IP address of the WROC2000 is not fixed, the IP phones on the Internet need to find and register to the WROC2000 based on a fixed Dynamic Domain Name System (DDNS). Setting DDNS To set DDNS, perform the following steps: Click Network on the home page.
-
Page 34: Chapter Iv Voice
Chapter IV Voice... -
Page 35: Auto-Attendant
Auto-Attendant This feature allows callers to be transferred to an extension without going through a telephone operator or receptionist. Auto-Attendant and Receptionist To enable the auto-attendant and receptionist features, perform the following steps: Click Voice on the home page. Navigate to Basic > Auto-attendant, and set the corresponding parameters. The audio greeting is played to the caller according to the business hour or non- Auto attendant business hour defined here. -
Page 36: Greeting
The time schedule assignment for three typical occasions are listed below: Occasions Hours Recommended configuration Office Monday - Friday: 9:00 a.m. - 5:00 p.m. No templates are applied Saturday and Sunday: Closed Restaurant Monday - Friday: 11:00 a.m. - 2:00 p.m. You can set up 2 templates. - Page 37 Uploading Greeting File Three types of the greeting file that can be uploaded are listed as follows. .wav files are suggested to be uploaded. File type Codec Size Sampling rate Name wav* G.729/G.711 <292KB 22.050kHz or The files should be named 8.000kHz as fring1 to fring9(The number of voice files is up...
- Page 38 Setting the Greeting for Non-English-Speaking Countries If you are from non-English-speaking countries, perform either of the following steps to set the greeting: Pick up the phone, dial *81 to record the greeting by following the voice instruction, and dial *8301 ...
-
Page 39: Extension
Connect IP Phone’s port and WROC2000’s LAN port with network cable. Power on the IP Phone. Please use the power adapter provided with the phone. You are prompted to enter the PIN after the phone is initialized. - Page 40 Password The IP address of WROC2000: the LAN IP address of WROC2000 in a LAN IP phone: the local port; the WAN IP address/domain name in a remote IP phone: the local port (if WROC2000 is bridge mode, configure it according to Bridge mode). The local port is 5070 by default. You can modify it by choosing Voice>Trunk>IP trunk>...
-
Page 41: Outbound Call Transfer
After registration succeeds, the call button turns green. Note: If you use a third party softphone, you need to configure IP extension number, password and the IP address of WROC2000. For details, see Notes in section Using IP Phone Call Barring The WROC2000 supports the following five outgoing call barring modes. -
Page 42: Call Forwarding
Setting Outbound Call Transfer To set outbound call transfer, perform the following steps: Click Voice on the home page. Click Advanced to select Outbound transferin Other. Click Save. Notes Transferring an incoming call to an external third party occupies two trunks and equals to a toll ... -
Page 43: Recording
8 GB in size and formatted as NTFS initially. Note: The WROC2000 supports only one USB device for storing recording files at one time. When the free space of USB device is less than 500 MB, a red alarm indicating insufficient ... - Page 44 Navigate to Advanced > System time to check that the current time of the WROC2000 is correct. For details of time setting, see the section System Time in this manual. Click Voice on the home page. Navigate to Advanced > Recording. Select the recording mode as Remote recording or USB recording.
-
Page 45: Voicemail
(both are user by default) in the pop-up dialog box. The voicemail files are displayed in the directory, such as sda1/Recorder/voicemail. (Optional) Remove the USB storage device from the WROC2000 and connect it to your PC. The... -
Page 46: Phone Lock
voicemail files are displayed in the directory, such as G:\Recorder\voicemail. Saved file Sdd4/Recorder/20140307 20140307indicates 7 , Mar, directory 2014. G:/Recorder/20140307 Saved file format 212_208_20140307_141643_101b_cg.wav 212_208 indicates the caller number and the 208_212_20140307_141713_101e_cd.wav called number. 20140307 indicates 7 Mar, 2014. 141643 indicates ... -
Page 47: Direct Inward System Access (Disa)
Configured to make trunk calls through DISA. Calling with PIN (Mobile phone number)Configured for making trunk calls (without entering the Mobile PIN) over the WROC2000. Click Save. Calling Through DISA For internal use You can make a call through another extension with your PIN (extension number + PIN), and to enjoy the same outbound call authority of your extension. -
Page 48: Call Hold
Call Hold This feature allows you to hold a call while making a new one, with music played for the waiting party. Additionally, it allows you to switch between the two calls. Enabling Call Hold To enable call hold, perform the following steps: Click Voice on the home page. -
Page 49: Call Park
Notes: In blind transfer mode, if the line of the transferor is occupied, a busy tone will be heard by the transferee, unless the call waiting feature is enabled for the transferor. In blind transfer mode, the phone number of the transferee is displayed on the phone of the ... -
Page 50: Call Forking
Call Forking This feature enables an incoming call to be simultaneously forwarded to an extension and a pre-set terminal (such as a mobile phone), to avoid missing important calls. If the incoming call is answered on the preset terminal, the extension stops ringing. Setting a Forking Number To set a forking number, perform the following steps: Click Voice on the home page. -
Page 51: Call Pickup And Call Pickup Prohibition
Switch between calls Press **. Extension Status Subscription Extension status subscription for IP phone NRP1004 and NRP1012can be configured in WROC2000 GUI. Set on Web GUI Click Voice on the home page. Navigate to Extension >Extension status subscribe. -
Page 52: Color Ringback Tone
If the phone is not registered please connect it with LAN port of WROC2000 and power on, then enter the PIN in the PIN input box of the IP phone (the PIN can be viewed by navigating to Voice >Extension > IP Extension). -
Page 53: Sip Trunk
SIP Trunk This feature provides IP-based call connectivity between the WROC2000 and the internet telephony service provider’s (ITSP) SIP server. Setting an IP Trunk To set an IP trunk, perform the following steps: Click Voice on the home page. Navigate to Trunk>IP Trunk>Add. -
Page 54: Outbound Calls
front-end router. It is disabled by default. Configure STUN Click Voice on the home page. Click Voice > Trunk > IP trunk > IP trunk registration. Click Enable STUN. Server IP address / Set the IP address or domain name of the STUN server. The factory default STUN Name server is the New Rock STUN server. -
Page 55: Hotline
-> Hotline The WROC2000 provides the following auto-dial modes for analog phone: Immediate: Automatically dials the preset hotline number after off-hook. Delayed Automatically dials the preset hotline number if no dialing is performed five seconds ... -
Page 56: Speed Dialing
> Other. Enter “abbreviated code-phone number”(such as 20-9176861888) in Speed dial list. Notes: The WROC2000 supports up to 30 abbreviated phone numbers. The abbreviated code ranges from 20 to 49. You can set up to 30 pairs of abbreviated code- ... -
Page 57: Digit Map
Digit Map This feature enables the WROC2000 to identify the end of the dialing, and facilitates you to start the call in time. A well-designed digit map reduces the waiting time of the WROC2000and speeds up connection establishment. Modifying the Digit Map To modify the digit map, perform the following steps: Click Voice on the home page. - Page 58 Registration server. For details, see the section IP Trunk in this manual. Click on the home page to reboot the WROC2000 and make the setting valid. Log in to the WROC2000 again, and click Voice on the home page.
-
Page 59: Incoming Call Setting
Hunting Group This feature enables you to add multiple extensions to the same hunting group. When a group number is dialed, the WROC2000 will ring the idle extension in the group according to the preset hunting type (sequential, circular, or simultaneous). -
Page 60: Secretary Extension
Hunting Provides the following hunting types: Sequential: The idle extensions are selected in sequence. Circular: The idle extensions are selected in turn. Simultaneous: The idle extensions in the group ring simultaneously. Extensions The extension numbers (including IP extension numbers) of the hunting group. The same extension number can be added to multiple hunting groups. -
Page 61: Dnd
Disabling DND on WROC2000 Web GUI will not change the DND setting of IP phone. When user enables the DND feature on WROC2000, the caller will hear this voice prompt: “The called subscriber has activated the DND service. Please hang up.”... -
Page 62: Call Block
Call Block This feature enables you to block unwanted calls with a busy tone. Setting a Call Block List for an Extension To set a call block list for an extension, perform the following steps: Click Voice on the home page. Navigate to Extension>... -
Page 63: Chapter V Management
Chapter V Management... -
Page 64: Management
Click Firmware. Click Browse, select an upgrade file with extension.gz, and click Upload. Notes: You must not power off the WROC2000, disconnect the WROC2000 from network, or reboot the WROC2000 during software upgrade. After software upgrade, the WROC2000 will reboot automatically. The upgrade file is provided ... -
Page 65: Restoration To Factory Setting
Click Configuration. In Import data, Click Browse, select the configuration files with extension .gz, and click Upload. Notes: During the data import, you must not power off the device, disconnect the WROC2000 from network, or reboot the device. After the data is imported successfully, the WROC2000 will reboot automatically. -
Page 66: Remote Management
WROC will send a certificate which may be blocked by the Web browser for the reason of untrusting. Trust this certificate will enable you to access the Web login page of WROC2000. Port Capture This feature is used for troubleshooting media related issues, such as CID detection failure or busy tone detection failure .Port capture records the media stream from the analog line. -
Page 67: Event
Up to 3 files each with max. 2MB in size can be captured. Files will be saved as dump.cap in WROC2000 and click STOP to finish the capturing and download these files. The file will not be stored in WROC after downloading. - Page 68 Modify The operation is merely used for changing the SIP port if it is specified as 5060 in the Events . Acknowledge Confirm the messages for each type of events/warnings sequentially. The number of messages will decrease but the warning history will not be cleared. Clear Clear the messages for each type of events/warnings sequentially.
-
Page 70: Faqs
FAQs Fail to remotely login to the WROC2000 with a WAN IP address or dynamic domain name. A: Navigate to Network>Firewall>System security to check whether remote management is enabled, and check whether the remote management port is a non-80 port, such as port 8080. -
Page 71: Appendix: Configuration Of 3G
Appendix: Configuration of 3G SSID 3G dialing User account Password number TOT (Telephone Organization of *99# Enter the user Thailand) Enter the PIN account Enter the password True provided True H *99# provided by the provided by the ISP (Thailand) the ISP Teletalk Teletalk...
Need help?
Do you have a question about the WROC2000 and is the answer not in the manual?
Questions and answers