Troubleshooting - Goodmans GMP34G9 User Manual

Troubleshooting

Problem
The MP3 Player does not
power on.
The MP3 Player will not play.
The MP3 Player will not
communicate with the PC.
Is this MP3 Player DRM
compatible?
Can I play music on the MP3
Player downloaded from an
on-line-store?
Possible Cause
1. Flat Battery.
2. The MP3 Player is not turned on.
1. No files are installed on the MP3
Player.
2. Files are not converted correctly.
3. The Volume is set to the
minimum level.
1. MP3 Player is not connected
correctly.
2. Faulty USB hub.
3. The PC is not recognising unit.
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What to do
1. Check that the battery is not flat.
2. Slide the POWeR ON button to the
On position.
1. Make sure that the MP3 Player has
MP3/WMA files installed.
2. If there are DRM files on the MP3
Player, ensure they have been installed
correctly.
3. Check that the volume is not set to
the minimum level.
1. Check that the MP3 Player is
connected correctly.
2. Connect the MP3 Player directly to the
PC rather than a USB HUB.
3. Restart the PC.
The MP3 Player is DRM compatible
(Window Media Player 10 installed in
Windows XP).
Yes, as long as the files are synchronized
using Windows Media Player 10
(Windows Media player 10 is the
minimum requirement).
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