Aztec EB 897 01 Installation Instructions Manual page 5

CUSTOMER AFTER SALES SERVICE INFORMATION
A step by step guide to reporting a fault
with your appliance
A qualified field SERVICE ENGINEER is available to
attend a breakdown or manufacturing fault occurring
whilst the appliance is under guarantee.
The appliance must be made available for service during
normal working hours, Monday to Friday (no weekend
work or bank holidays accepted).
A charge will be made where:
•
Our Field Service Engineer finds no fault with the
appliance
or
•
The cause of a breakdown is due to other parts of the
plumbing/heating system or with equipment not
supplied by Trianco.
or
•
Where the appliance falls outside the guarantee
period (see terms and conditions enclosed).
or
•
The appliance has not been correctly installed,
as recommended (see installation, operating and
servicing instructions.)
Supplied By www.heating spares.co Tel. 0161 620 6677
TRIANCO
SERVICE CENTRE AND TECHNICAL SUPPORT
Tel: 0114 257 2300 Fax: 0114 257 2338
Hours of Business Monday to Thursday 8.30am - 4.45pm
Friday 8.30am - 2.30pm
NOTE: Over 50% of all service calls made are
found to have no appliance fault.
What to do in the event of an appliance
fault or breakdown:
Step 1: Always contact your installer in the first instance,
who must thoroughly check all his work PRIOR to
requesting a service visit from Trianco.
Step 2: If your appliance has developed an in-guarantee
fault your installer should contact Trianco
for assistance.
What happens if my installer/engineer is
unavailable?
Step 3: Contact Trianco. We will provide you with the
name and telephone number of our Service
Agent. However, a charge may apply if the fault
is not covered by the appliance guarantee
(payment will be requested on site by our
independent Service Agent).
PLEASE NOTE:
UNAUTHORISED INVOICES FOR ATTENDANCE AND
REPAIR WORK CARRIED OUT ON THIS APPLIANCE
BY ANY THIRD PARTY WILL NOT BE ACCEPTED BY
TRIANCO.
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