ActionTec GT704WG Troubleshooting Manual

Actiontec Router Troubleshooting
You can use the Power, DSL, and Ethernet lights on the front panel of the Actiontec router to help
diagnose home networking connectivity problems. Follow the steps below to diagnose and test the
possible solutions for any connectivity problems you are experiencing.
Note: You might want to print these directions to make the troubleshooting process easier.
1. Has your Service Ready Date
activates your line.
2. Is the Power light illuminated?
•
Light is green: The DSL router power is on. Go to Step 3.
•
Light is not solid green:
3. Is the DSL light illuminated?
•
Light is green: The connection between the DSL router and Verizon Online is
established. Go to Step 4.
•
Light is off:
4. Are any Ethernet lights illuminated (E1, E2, E3, or E4)?
•
Light for the port where a cable is connected is green: The Ethernet connection
between the router and your computer is established. Go to Step 5.
•
Light for the port where a cable is connected is off:
the DSL router and your computer.
5. If the Actiontec router is connected to your computer using a USB cable, is the USB light
illuminated?
•
Light is green: The USB connection between the router and your computer is
established. Go to Step 6.
•
Light is off:
Actiontec Router Troubleshooting
passed? DSL service is not available until Verizon Online
The router isn't getting power.
The link between the DSL and Verizon Online is not connected.
No link is established between the DSL router and your computer.
No link is established between
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