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Frequently asked questions
The following simple issues can be handled by the user. Please call the after-sale service
department if the issues are not settled.
Inoperation
Odor
Long-term operation
of compressor
Illuminating light
does not shine
The freezer door can
not be properly closed.
Loud noises
Transient difficulty in
door opening
Warm tips:
The freezer enclosure may emit heat during operation specially in summer, this is caused by the
◆
radiation of the condenser, and it is a normal phenomenon.
Condensation: condensation phenomenon will be detected on the exterior surface and door
◆
seals of the freezer when the ambient humidity is large, this is a normal phenomenon, and the
condensation can be wiped away with a dry towel.
Airflow sound: Refrigerants circulating in the refrigerant lines will produce eruption of sound and
◆
grunts which is normal does not affect the cooling effect.
Buzz: Buzz will be generated by running compressor specially when starting up or shutting down.
◆
Clatter: The solenoid valve or electric switch valve will clatter which is a normal phenomenon and
◆
does not affect the operation.
Whether the freezer is plugged and connected to power;
Low voltage;
Whether temperature control knob is in the work area
Failure power or tripping circuit
Odorous foods should closely wrapped;
Whether foods are rotten;
Whether the interior shall be cleaned.
It is normal that freezer operates for longer time in
summer when the ambient temperature is higher;
Do not put too much food in the freezer at one time;
Do not put foods until they are cooled;
Frequent opening of freezer door.
Thick frost layer (defrost is needed)
Whether the freezer is connected to power, whether the
indicator light is damaged.
The freezer door is stuck by food packages;
Too much food;
Tilt freezer.
Whether the food is leveled, whether the freezer is balanced;
Whether the freezer parts are properly placed.
After refrigeration, there will be pressure dif ference between
the inside and outside of the refrigerator to result in transient
dif ficulty in door opening. This is a normal physical phenomenon.
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