Huawei Band User Manual
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Huawei Band User Manual

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HUAWEI Band User Manual
HUAWEI Band

User Manual

2015-10-27
Huawei Confidential
Page 1of 28
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Frequently Asked Questions (40)

  • Why is my Huawei Band Watch not pairing with my phone?

    If your Huawei Band Watch is not pairing with your phone, try the following:

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  • Why am I not getting any notifications on my Huawei Band Watch?

    If you are not getting any notifications, try the following:

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  • What is the typical battery life of the Huawei Band Watch?

    The battery capacity is 70 mAh, which provides approximately 3 days of normal use or 14 days of standby. The actual battery life will depend on how you use the Band.


    For more information, see page 5 of the manual.
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  • How do I charge my Huawei Band Watch?

    To charge your Huawei Band Watch, use the charger provided. Before connecting it, wipe the charging port dry to prevent corrosion. A full charging cycle takes approximately 1.5 hours. The battery icon on the Band's screen indicates the current battery level. Once charging is complete, the battery icon will stop blinking, and the screen will turn off after about 10 seconds.

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  • What app do I need to download for my Huawei Band Watch?

    You need to download the Huawei Wear app from the Google Play store or Apple App Store.

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  • Why am I not receiving incoming call notifications on my Huawei Band Watch?

    If you are not receiving incoming call notifications, try the following:

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  • Why won't my Huawei Band Watch turn on?

    The Band will power on automatically when you connect it to the charger. If you wish to forcibly power your Band on/off using the pinhole button, it is recommended to use a SIM eject pin or a ballpoint pen and avoid needles or other sharp objects that may damage the button.

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  • How do I reset my Huawei Band Watch?

    There are two ways to restore factory settings:

    1. Using the Band: Swipe the screen until you see the settings icon, select it, then swipe until you find the restore icon, and select it. Finally, select the √ icon to complete the factory restore.
    2. Using the Huawei Wear app: Ensure a working Bluetooth connection between your Band and phone. Open the Huawei Wear app, touch the settings icon to enter the Band settings menu, and then touch Restore factory settings.

    For more information, see page 19 of the manual.
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  • Is the Huawei Band Watch waterproof, and can I swim with it?

    The Band has an IP68 dust and water resistance rating, making it suitable for everyday use like washing hands, cold showers, or washing your car. However, you should not wear your Band while swimming as there is a risk it could be damaged, and it cannot currently monitor swimming activity. Do not let your Band come into contact with seawater to avoid corrosion.


    For more information, see page 21 of the manual.
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  • Why is the screen on my Huawei Band Watch not working?

    If the screen doesn't always turn on when rotating your wrist, try the following:

    • Hold your wrist horizontal while wearing the band.
    • Quickly rotate your wrist by approximately 90 degrees while holding your arm level. The screen should turn on in less than 1 second. Practice rotating your wrist until you get the hang of turning on the screen.

    The screen must face upwards before being rotated to wake up. If you're lying down, it may not turn on when you rotate your wrist. It may be easier to wake up your Band by touching the screen.


    For more information, see page 24 of the manual.
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  • Why is my Huawei Band Watch not charging?

    If your Huawei Band Watch is not charging, check the following:

    • Ensure the charging port is free of dirt. Salt residue or other dirt can block the port, preventing the metal terminal from conducting electricity. Wipe the dirt off the charging port using a cotton swab (or gauze) dipped in rubbing alcohol.
    • If it still doesn't charge, press the pinhole button on the back of the Band for at least 10 seconds to forcibly restart it. After restarting, reconnect your Band to the charger.

    For more information, see page 24 of the manual.
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  • How do I change the watch face on my Huawei Band Watch?

    There are two ways to change the watch face:

    1. Touch and hold the home screen until the Band vibrates. Swipe up or down to select the desired watch face, then confirm by touching the screen.
    2. Swipe the screen until the watch face icon is displayed, then touch the screen and select the watch face icon. Swipe up or down to select the desired watch face, then confirm by touching the screen.

    For more information, see page 8 of the manual.
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  • How do I restart my Huawei Band Watch?

    You can forcibly restart your Band by pressing the pinhole button on the back of the Band for at least 10 seconds. It is recommended to use a SIM eject pin or a ballpoint pen for this.

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  • Why is my Huawei Band Watch not accurately counting steps?

    The Band uses a 3-axis motion sensor for step counting. Step count discrepancies can occur due to:

    • Invalid data discarding: Unlike other step counters, the Band can detect and discard invalid data (e.g., steps counted when moving arms while static, brushing teeth, or eating). Products that don't discard false counts may show artificially high step counts.
    • Incorrect interpretation of arm movements: When not exercising, if you regularly move your arms or body, the motion sensor may incorrectly interpret this as walking activity, increasing the step count.

    For more information, see page 25 of the manual.
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  • What health data does the Huawei Band Watch track?

    The Huawei Band Watch can track your activity, set fitness goals, and monitor sleep quality. It features a 3-axis motion sensor to monitor sleep patterns and exercise (walking, running, etc.). Activity and sleep data can be uploaded to the Huawei Wear app in real time.

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  • How do I make my Huawei Band Watch discoverable for pairing?

    The Band will power on automatically and enter pairing mode when you connect it to the charger.

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  • How does the Huawei Band Watch track sleep?

    The Huawei Band Watch tracks sleep by recording wrist movements made while the user is asleep. This data is captured using a capacitive sensor and a multi-parametric approach.


    For more information, see page 25 of the manual.
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  • How can I extend the battery life of my Huawei Band Watch?

    To increase the battery life of your Huawei Band Watch:

    • Reduce the number of times you turn on the screen or sync data, as these actions significantly decrease battery life.
    • Disable message notifications in the Huawei Wear app, as enabling them decreases battery life.
    • Terminate the Bluetooth connection with your phone when you don't need to connect your Band, as pairing significantly decreases battery life.

    For more information, see page 25 of the manual.
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  • What different workout modes are available on the Huawei Band Watch?

    The Band can track exercise such as walking and running. You can swipe up or down on the screen to view activity data while exercising, including steps, calories, and time. You can also use the phone app to view activity data.

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  • What should I do if my Huawei Band Watch frequently disconnects from my phone?

    If your Huawei Band Watch frequently disconnects from your phone, try the following:

    • The Bluetooth connection may be lost if the devices go out of range (10 m with no obstructions) or if there is strong interference. The connection may become unstable as the distance approaches the maximum range.
    • If the Bluetooth connection is lost, your phone will automatically attempt to re-establish the connection. If it's not re-established, open the Huawei Wear app and swipe down on the screen. If you see “Disconnected” under "HUAWEI Band", press “HUAWEI Band” to re-scan and re-connect. If you don't see “Disconnected”, press “Set up a new device” and then "HUAWEI Band" to re-scan and re-connect.
    • If you still can't establish the Bluetooth connection, close the Huawei Wear app in the background and open it again (or restart your phone). Then try to pair the devices again.
    • Update your Band and the app on your phone, as Huawei regularly releases updates to improve compatibility.
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  • Why is my Huawei Band Watch not tracking my sleep?

    Sleep data is recorded from wrist movements made while the user is asleep. The following factors can lead to inaccurate sleep data:

    • Sleep readings too low: If frequent wrist movements are detected, the Band may determine the user is awake and discard sleep data. Naps lasting less than 20 minutes might not be detected.
    • Sleep readings too high: Infrequent or limited wrist movement (e.g., when watching TV or using a tablet) can be misinterpreted as sleep, leading to artificially high sleep counts.

    The development team is currently optimizing sleep sensor algorithms and will release improvements in future updates.

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  • Why is my Huawei Band Watch not receiving text messages?

    If your Huawei Band Watch is not receiving text messages, try the following:

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  • How do I sync data from my Huawei Band Watch to my phone?

    To sync data from your Huawei Band Watch to your phone:

    1. Ensure you have the latest version of the Huawei Wear app, a working Bluetooth connection, and sufficient charge on both devices.
    2. Open the Huawei Wear app and touch the settings icon.
    3. Touch Log in and choose a login method.
    4. Once logged in, go to the Huawei Wear screen and swipe down to sync data.

    For more information, see page 18 of the manual.
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  • How do I connect my Huawei Band Watch to a Samsung phone?

    To connect your Huawei Band Watch to an Android phone (which includes Samsung phones), you need to:

    1. Enable Bluetooth on your phone.
    2. Search for your Band using the Huawei Wear app and then touch HUAWEI Band-XXX (where XXX is the last three digits of your Band's MAC address, found on the back of your band).
    3. Touch √ on your Band to pair it with your phone.

    For more information, see page 6 of the manual.
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  • How do I update the software on my Huawei Band Watch?

    To update your Band's software:

    1. Ensure your Band and phone have a working Bluetooth connection.
    2. In the Huawei Wear app, touch the settings icon in the top-left corner.
    3. Touch Update HUAWEI Band. The Band will check for the latest software version and perform an update.

    Note: The Band will disconnect from Bluetooth during the update, so wait patiently. Before updating, ensure your Band has at least 30% battery.

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  • Why is my Huawei Band Watch showing the wrong time?

    You must pair your Band with your phone when you use it for the first time in order to sync the time from your phone. If the time is incorrect, ensure your Band is paired and syncing correctly.

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  • How do I connect my Huawei Band Watch to an iPhone?

    To connect your Huawei Band Watch to an iPhone, you need to:

    1. Download the Huawei Wear app from the Apple App Store.
    2. Enable Bluetooth on your iPhone.
    3. Search for your Band using the Huawei Wear app and then touch HUAWEI Band-XXX (where XXX is the last three digits of your Band's MAC address, found on the back of your band).
    4. Touch √ on your Band to pair it with your iPhone.
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  • How do I turn on my Huawei Band Watch?

    The Band will power on automatically when you connect it to the charger. You can also forcibly power it on using the pinhole button on the back; it is recommended to use a SIM eject pin or a ballpoint pen for this.

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  • How does the Huawei Band Watch track running activities?

    The Band can track your activity, including running. The running icon is not displayed unless running activity is detected. You can also connect the Band to your phone and use the phone app to view activity data.

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  • How do I log into the Huawei Health app with my Huawei Band Watch?

    To log into the Huawei Wear app (which is referred to for data sync):

    1. Open the Huawei Wear app and touch the settings icon.
    2. Touch Log in and then choose any login method.

    For more information, see page 18 of the manual.
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  • Is the Huawei Band Watch compatible with Android phones?

    Yes, the Huawei Band Watch is compatible with smartphones running Android 4.4.4 and later.

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  • How do I set the time on my Huawei Band Watch?

    You must pair your Band with your phone when you use it for the first time in order to sync the time from your phone.

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  • How do I pair my Huawei Band Watch with a new phone?

    You can only pair the Band with one phone at a time. To pair with a new phone, you must first unpair the Band from your current phone.

    • For Android devices: Open the Huawei Wear app, touch the Band icon in the top-left corner to access settings, and then touch the UNPAIR button at the bottom of the screen.
    • For iPhones: Simply disable Bluetooth on your phone to terminate the Bluetooth connection.

    Once unpaired, you can then pair your Band with the new phone by enabling Bluetooth on the new phone, searching for the Band in the Huawei Wear app, and touching HUAWEI Band-XXX (where XXX is the last three digits of your Band's MAC address) to pair.

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  • Can I use my Huawei Band Watch independently without a phone connection?

    Once the time has been synced, you can use the Band to view the time, track your activity, and monitor your sleep quality without pairing it with your phone. However, to receive incoming call alerts and message notifications, it must be paired via Bluetooth and the Huawei Wear app must be running.

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  • How do I set and manage alarms on my Huawei Band Watch?

    To set and manage alarms:

    1. Open the Huawei Wear app. Touch the settings icon to open the Band settings screen, then select Alarm settings.
    2. Touch the Add alarm button and then set the alarm time, repeats, and event name.
    3. Touch the √ symbol in the top-right corner.
    4. Sync the alarm settings to the Band: On Android, follow in-app instructions. On iOS, go to the main app screen and swipe down to sync data.

    Your Band will remind you of an event at the designated time. You can configure up to five event reminders. For smart alarms, ensure your Band is paired via Bluetooth, enter the alarm time in the Huawei Wear app, touch √ to confirm, and sync the data.


    For more information, see page 14 of the manual.
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  • What should I do if a software update fails on my Huawei Band Watch?

    If the Huawei Wear app or Band notifies you that the update failed, you should reboot your Band and then try again. Keep trying until the update is successful. Ensure you have a reliable 3G/4G or Wi-Fi connection and a reliable Bluetooth connection between your phone and Band. Updates usually take less than 10 minutes.


    For more information, see page 24 of the manual.
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  • Can I connect my Huawei Band Watch to a Xiaomi phone?

    The Huawei Band Watch is compatible with smartphones running Android 4.4.4 and later or iOS 7.0 and later. As Xiaomi phones run on Android, it should be compatible if the Android version meets the requirement.

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  • What sensors are included in the Huawei Band Watch?

    The Band features a state-of-the-art 3-axis motion sensor which monitors sleep patterns and exercise. It also uses a capacitive sensor for sleep data capture.

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  • How do I use a QR code to set up my Huawei Band Watch?

    You can scan the QR code provided in the manual or search for and download the Huawei Wear app from Google Play or the App Store.

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  • How do I safely disconnect my Huawei Band Watch from my phone?

    To disconnect your Huawei Band Watch from your phone:

    • If you are using an Android device, open the Huawei Wear app, touch the Band icon in the top-left corner to access settings, and then touch the UNPAIR button at the bottom of the screen.
    • If you are using an iPhone, simply disable Bluetooth on your phone to terminate the Bluetooth connection.

    For more information, see page 9 of the manual.
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Summary of Contents for Huawei Band

  • Page 1: User Manual

    HUAWEI Band User Manual HUAWEI Band User Manual 2015-10-27 Huawei Confidential Page 1of 28...

  • Page 2: Table Of Contents

    Move between screens ..................7 Change the watch face..................8 Pair with only one phone ................. 8 Use the Band when it is not paired ..............10 Charge your Band..................10 Record exercise and sleep data..............11 View monthly activity or sleep data .............. 11 3.10...
  • Page 3 HUAWEI Band User Manual 3.21 Download the Huawei Wear app ............... 20 3.22 Waterproof/dustproof ................21 3.23 Protect the screen ..................21 Trouble Shooting ....................21 Can’t pair with a phone ................. 21 Bluetooth connection unstable? ..............21 Sync failed? ....................23 OTA update failed or took too long? ............

  • Page 4: Introduction

    The Band also has an activity reminder feature that reminds you to get up after a period of inactivity. You can rotate your wrist to wake up the screen and navigate through menus.

  • Page 5: Getting Started

    Connect your Band to the charger. The Band will power on automatically and enter pairing mode. Note: You can also power the Band on/off using the pinhole button on the back. When pressing the pinhole button, we recommend that you use a SIM eject pin or a ballpoint pen.

  • Page 6: Use The Band

    3 Use the band 3.1 Power on/off The Band will power on automatically when you connect it to the charger. You do not need to power it off during use. If you wish to forcibly power your Band on/off using the pinhole button, we recommend that you use a SIM eject pin or a ballpoint pen.

  • Page 7: Move Between Screens

    HUAWEI Band User Manual  Rotate your wrist: (i) Wear the Band on your wrist and keep your wrist level. (ii) Quickly rotate your wrist by approximately 90 degrees while keeping your wrist level. The screen will turn on in less than 1 second. Try rotating your wrist until you get the hang of turning on the screen.

  • Page 8: Change The Watch Face

    3.5 Pair with only one phone You can only pair the Band with one phone. Once you have established a Bluetooth connection with your phone, you will not be able to find your Band in the list of 2015-10-27 Huawei Confidential...
  • Page 9 Band from your phone. 1. If you are using an Android device, open the Huawei Wear app, touch the Band icon in the top-left corner to access the settings, and then touch the UNPAIR button at the bottom of the screen.

  • Page 10: Use The Band When It Is Not Paired

    HUAWEI Band User Manual 3.6 Use the Band when it is not paired You must pair your Band with your phone when you use it for the first time in order to sync the time from your phone. Once the time has been synced, you can use the Band to view the time, track your activity, and monitor your sleep quality without pairing it with your phone.

  • Page 11: Record Exercise And Sleep Data

    HUAWEI Band User Manual The Band supports the following charging currents (with 5 V power supply): 0.5 A, 1 A, 1.5 A, 2 A. If the charging current exceeds the maximum supported current, the Band will automatically limit the current to prevent damage to the battery.
  • Page 12 Walking Running Calories Note: The running icon is not displayed unless running activity is detected. You can also connect the Band to your phone and use the phone app to view activity data.  View monthly data. In the app, go to the fitness/sleep data screen and touch the monthly data icon at the bottom.

  • Page 13: Track An Activity

    Your Band will check whether you have been active during the designated period. If you haven't been active, the Band will remind you to do some exercise. As long the band is powered on, the reminder works even if your phone is off. 2015-10-27 Huawei Confidential...

  • Page 14: Event Reminders

    Sync the alarm settings to the Band: On Android, follow the in-app instructions to sync data. On iOS, go to the main app screen and then swipe down to sync data. The Band will remind you of an event at the designated time. You can configure up to five event reminders.

  • Page 15: Incoming Call Alerts

    Once you have paired your Band with your phone, your Band will be automatically granted permission to access your phone's contacts. When you receive an incoming call, the caller's name will be displayed on your Band if the caller is in your contact list. If not, the caller's number will be displayed.

  • Page 16: Decline Incoming Call

    Huawei Wear app to re-pair your Band with your phone. 3.15 Decline incoming call You can use the Band to decline an incoming call when it is paired with your phone. When you receive an incoming call, follow the onscreen instructions to swipe to decline the call.

  • Page 17: Sms/Email Notifications

    Your Band can only display three screens worth of text. To view the next message, swipe up again.  If a message is too long, you will not be able to read it in full on your Band. Please use your phone to read the entire message. ...

  • Page 18: Avoid Losing Your Personal Data

    When you perform a sync, data is backed up to the cloud. Before syncing data, please ensure that: (i) you have the latest version of the Huawei Wear app; (ii) there is a working Bluetooth connection between your Band and phone; (iii) both your Band and phone have sufficient charge.

  • Page 19: Restore Factory Settings

    You can sync data in the cloud to other phones by logging in with the same Huawei ID. Note: If you change your Huawei ID while using your Band, your data will be stored across two separate accounts. This could lead to data inconsistencies.

  • Page 20: Huawei Wear App In Power-Saving Mode

    HUAWEI Band User Manual Note: If you restore your Band to factory settings, all activity, sleep and time data will be deleted. You will also need to re-pair the Band with your phone. 3.20 Huawei Wear app in power-saving mode The Huawei Wear app doesn't work when your phone is in power-saving mode or low power mode.

  • Page 21: Waterproof/Dustproof

    You can wear your Band while washing your hands, having a cold shower or washing your car. Please do not wear the Band while diving or scuba diving. You should not wear your Band while swimming as there is a risk it could be damaged. The Band cannot currently monitor swimming activity.
  • Page 22 If you cannot pair your Band with your phone, try following the steps below:  Ensure that you have enabled Bluetooth on your phone. If Bluetooth is disabled, turn on the Bluetooth switch and place your phone next to the Band to try and establish a connection. ...

  • Page 23: Sync Failed

    HUAWEI Band User Manual  If you still can't establish the Bluetooth connection, close the Huawei Wear app in the background and open it again (or restart your phone). Then try to pair the devices again. Huawei keeps improving the compatibility of the Huawei band and regularly releases updates of Huawei Band firmware and Huawei Wear app.

  • Page 24: The Screen Doesn't Always Turn On When Rotating My Wrist

    OTA updates require a reliable Bluetooth connection between your phone and Band. Usually updates take less than 10 minutes. If updates take longer than this, please be patient and do not attempt to use the Huawei Wear app or your Band in the meantime.

  • Page 25: Battery Life Is Short

    HUAWEI Band User Manual 4.7 Battery life is short? The battery life will depend on how you use the Band. Follow the steps below to increase the battery life:  Turning on the screen and syncing data to the Huawei Wear app will significantly decrease battery life.

  • Page 26: Gestures Don't Work

     Sleep readings are too low: If frequent wrist movements are detected, the Band may determine that the user is awake and discard sleep data. If the user takes a nap lasting less than 20 minutes, this might not be detected by the Band and sleep data will not be recorded.

  • Page 27: No Message Notifications At Night

    We recommend that you add Huawei Wear to the list of protected apps. On the Huawei P7, the list of protected apps can be accessed by going to Settings > Protected apps. Find the Huawei Wear app and turn on the corresponding switch.
  • Page 28 HUAWEI Band User Manual History Issue Details Date V1.0 First release. 2015-10-12 2015-10-27 Huawei Confidential Page 1of 28...

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