Customer Information; Frequently Asked Questions/Troubleshooting; Contact Us - Honda ridgeline Owner's Manual

CUSTOMER INFORMATION

CUSTOMER INFORMATION
Learn about information specific to you as a Honda customer and how to get help.

Frequently Asked Questions/Troubleshooting

Below are some frequently asked questions and troubleshooting items that you may
have about the vehicle.
Q: How do I set the vehicle clock?
A: See page 55. For vehicles with navigation, the time is automatically set using
GPS signals.
Q: Why doesn't the vehicle start when I press the ENGINE START/STOP button?
A: The brake pedal must be pressed to start the engine.
Q: What is the AUTO setting on my headlight lever?
A: When in the AUTO position, the vehicle's exterior lights will automatically turn
on or off depending on the ambient lighting.
Q: Why won't the driver's door unlock when I grab the door handle, even though
the keyless access remote* is within range?
A: If you pull the handle too quickly, the system may not have time to confirm the
door is unlocked. Wait to hear a beep to confirm the door is unlocked. If you are
wearing gloves, the system may be slow to respond.
Q: After my battery was disconnected or went dead, the audio system is asking for a
code. Where do I find this?
A: In most cases, you do not need to enter a code. Turn on the vehicle, then press
and hold the audio power button until the system reactivates.
Q: Why can't I operate Pandora* through the audio system?
A: Audio may be streaming through Bluetooth Audio. Make sure Pandora mode
is selected and the phone cable is properly connected to the USB adapter.
Some phones may prompt you to "Allow" a connection.
Q: Is my phone compatible with Bluetooth features? How do I pair my phone?
A: To check phone compatibility, visit handsfreelink.honda.com (U.S.) or www.
handsfreelink.ca (Canada). Once there, select your vehicle and phone, then click the
image of your phone to check feature compatibility. For pairing instructions,
see page 80 in this book.
Q: Every time I press the Talk button, the system gives me voice prompts. Can I turn
these off?
A: You can press the Talk button a second time to interrupt the guidance. Or, you can
turn guidance on or off permanently via System settings. See page 54 .
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Q: Why can't I select an item using the selector knob or touchscreen?
A: To prevent driver distraction, certain items are limited or inoperable while the vehicle
is moving. Use voice commands or pull over to select the items.
Q: Where can I find the vehicle identification number (VIN)?
A: Check the label on the driver's doorjamb (the upright piece to which the door latches).

Contact Us

Honda dealer personnel are trained professionals. They should be able to answer
all your questions. If you encounter a problem that your dealership does not solve to
your satisfaction, please discuss it with the dealership's service manager or general
manager. If you are dissatisfied with the decision made by the dealership's management,
contact Honda Automobile Customer Service.
U.S. owners
American Honda Motor Co., Inc.
Honda Automobile Customer Service
1919 Torrance Blvd.
Mail Stop 500-2N-7A
Torrance, CA 90501-2746
Tel: (800) 999-1009
In Puerto Rico and the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give us the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed description of the problem
• Name of the dealer who sold the vehicle to you
*if equipped
CUSTOMER INFORMATION
Canadian owners
Honda Canada, Inc.
Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888) 946-6329
Fax: (877) 939-0909
e-mail: honda_cr@ch.honda.com
*if equipped
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