Troubleshooting - Marantz DV4360 User Manual

Troubleshooting

Before requesting service for this unit, check the chart below for a possible cause of the problem you are experiencing.
Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
Symptom (Common)
No power
Play fails to start even when PLAY is pressed.
Play commences but then stops immediately.
No picture.
No sound.
Distorted sound.
Picture is distorted during rapid advance or
rapid reverse.
No rapid advance (or rapid reverse) play.
No 4:3 (16:9) picture.
No on-screen display.
No surround sound.
No operations can be performed with the remote
control.
No key operation (either front panel and/or
remote control).
OSD menu not displayed or only partially displayed
on the TV Screen.
Symptom (DVD)
Play does not commence even when title is selected.
Audio soundtrack and/or subtitle language is not the
one selected at the initial settings.
The menu is displayed in French (for example).
No subtitles.
Alternative audio soundtrack (or subtitle) languages
fail to be selected.
Angle cannot be changed.
Remedy
Insert the power plug securely into the power outlet.
Condensation has formed: wait about 1 to 2 hours to allow the player to
dry out.
This player cannot play discs other than DVDs, CDs.
This disc may be dirty and may require cleaning.
Ensure that the disc is installed with the label side up.
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV is "Video".
Ensure that the equipment is connected properly.
Ensure that the input settings for the TV and stereo system are proper.
Adjust the master volume using the buttons on the remote control.
The picture will be somewhat distorted at times: this is normal.
Some discs may have sections, which prohibit rapid advance
(or rapid reverse).
Choose the correct setup "TV Aspect" item that matches the TV set used.
The "Off" setting is selected for "On-screen Messages": select "On".
Choose the correct setup at the "Audio Output" which matches your
stereo system.
Check the batteries are installed with the correct polarities(+/-)
The batteries are depleted: replace them with new ones.
Point the remote control unit at the remote sensor and operate.
Operate the remote control unit at a distance of not more than 7 meters
from the remote control sensor.
Remove the obstacles between the remote control unit and remote
control sensor.
Turn the unit off and then back to on. Alternatively, turn off the unit,
disconnect the AC power cord and then reconnect it. (The player may
not be operating properly due to lightning, static electricity or some other
external factor.)
Select the appropriate TV screen type by consulting the operation
manual of the TV.
Remedy
Confirm the "Ratings" setting.
If the audio soundtrack and/or subtitle language does not exist on the
disc, the language selected at the initial settings will not be seen/heard.
The setup "Menus" of "Disc Languages" is set to French: select English.
Subtitles appear only with discs, which contain them.
Subtitles are cleared from the TV monitor. Press "SUBTITLES" button to
display the subtitles.
An alternative language is not selected with discs, which do not contain
more than one language.
In the case of some discs, the alternative language cannot be selected
by operating the AUDIO or SUBTITLE button. Try selecting it from the
DVD menu if one is available.
This function is dependent on software availability. Even if a disc has a
number of angles recorded, these angles may be recorded for specific
scenes only (when the ANGLE indicator on the unit lights up.)
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