Limited Manufacturers Warranty - NGS Lo-Bak TRAX Instruction Manual

LIMITED MANUFACTURERS WARRANTY

Please address all inquiries or requests to our Cor-
porate Headquarters:
NGC Industries Inc.
Makers of Lo-Bak TRAX
181 State St., Suite 2
Springfield, MA. 01103
Phone: 413-734-2225
Toll Free: 855-656-2225
Email: Info@lobaktrax.com
We at NGC Industries Inc., feel that Lo-Bak TRAX
is a quality built product that should last the user
a lifetime with normal use and wear. However
we also realize that situations arise where Lo-Bak
TRAX may not work for everyone whom purchases
it or there are defects that occur during Manu-
facturing or Shipping/Handling. This warranty is
intended to address both situations.
1) ITEM 1: If at any time during the first 90 days
of use, after the original purchase date, the
original purchaser feels it does not work for
them, for any reason, they may return it for a
refund of their full purchase price, less any ship-
ping and handling charges(if applicable) to our
Corporate Headquarters listed above.
ITEM 1 - Exceptions: This policy does not apply
to Special Offers or Discounted products.
ITEM 1 - Return of the Unit: The purchaser is
responsible to pay all shipping/handling charges
to return the device to our Corporate Head-
quarters listed above.
ITEM 1 - Return Condition: The Lo-Bak TRAX
device must be returned with complete con-
tent which includes: original receipt or order
number, its original box, Instruction Manual
and Instructional DVD (and The Bonus Stretches
DVD when applicable) with no damage to the
device or any of its parts or accessories beyond
normal wear.
ITEM 1 - Warranty Exclusions: If the device is
returned to our Corporate Headquarters 91
days or more after the original purchase date
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or if the device is returned within the 90 day
time frame from the original purchase date but
is determined to have been damaged by un-
intended use such as breakage, excessive wear
or incomplete content as outlined above, No
Refund will be issued and the device will be re-
turned to the purchaser by NGC Industries, Inc.
at our expense. NGC Industries Inc. reserves the
right to determine which devices meet these
exclusions.
2) ITEM 2: Within the first 90 days after the
original purchase date, if any of the parts of
Lo-Bak TRAX are determined to be defective in
quality or function, the purchaser may request
new, replacement parts to be sent to them at
no further expense by contacting our Corporate
Headquarters listed above and providing the
order number.
Parts Included: Thigh Contact pads, Hand Grips,
Metal end caps, Lo-Bak TRAX sticker.
ITEM 2 - Breakage: If the Lo-Bak TRAX device
should break during normal, intended use at
any time. The purchaser may return it for a full
replacement of the same device. This warranty
only applies to the original purchaser of the
device and an order number is required.NGC
Industries Inc. reserves the right to determine
normal, intended use.
NGC Industries Inc's goal is total customer satisfac-
tion whether Lo-Bak TRAX works for you or not.
If an issue arises that is not covered under this
warranty, please feel free to contact our Corporate
Headquarters listed above and we promise to do
our best to provide a realistic remedy.
Massachusetts law provides for Implied Warranties
which gives guarantees that consumer products
are free of substantial defects and will function
properly for a reasonable period of time.
This warranty gives you specific legal rights and
you may also have other rights which vary from
state to state.
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