Troubleshooting Checklist - Samsung CLP-300 Series Service Manual

Troubleshooting

7.2 Troubleshooting Checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
Status
Make sure that the Status LED on
the control panel green and
"Ready" is shown on the Smart
Panel program window.
Print a demo page to verify that the
printer is feeding paper correctly.
Check the demo page to see if it is
printed correctly.
Print a short document from a
software application to verify that
the computer and printer are
connected and communicating
correctly.
If completing the checklist does not
resolve the printer problem, check
the following troubleshooting
sections.
Service Manual
7-2
If the Status LED is off, check the power cord connection. Check the
power switch. Check the power source by plugging the power cord into
another outlet.
If the Status LED blinks or lights red, solve the problems.
If a demo page does not print, check the paper supply in the paper tray.
If the paper jams in the printer, go to "Clearing Paper Jams"
If there is a print quality problem, go to "Solving Print Quality Problems"
If the page does not print, check the cable connection between the printer
and the computer.
Check the print queue or print spooler to see if the printer has been
paused.
Check the software application to ensure that you are using the proper
printer driver and communication port. If the page is interrupted during
printing, go to "Solving General Printing Problems"
See "Solving General Printing Problems"
See "Solving Print Quality Problems"
See "Common Windows Problems"
See "Common Macintosh Problems"
See "Common Linux Problems"
Response
Samsung Electronics