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If any damage occurred in transit, Aqua Creek Products, LLC must be notifi ed within three days of receipt of unit. Proper assembly cannot be overstressed, as an improper assembly voids Aqua Creek’s warranty and may affect the safety of the user.
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Have them make a note on the Bill of Lading and then con- tact Aqua Creek Products Immediately at (888) 687-3552. Take pictures of the damage as they will be needed to file any freight claims.
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To initiate a warranty claim, the owner of an Aqua Creek product must provide the place of purchase, in writing, with a full description of the product, its serial number, the dates of purchase and installation, and the exact nature of the defect.
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