Consumer Services - GE JEM2 How To Get The Best

"I Consumer Services
Y At
General
Electric we're committed to
providing
you with the best
appliances
we how how to
build and we know
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that you want your appliances
to give you many years of dependable service.
Our Consumer
Services are designed with your needs and wants in mind.
1
Warranty Protection
Before your new appliance left the factory, it went
And you have a written warranty to protect you. See the
through rigorous tests to detect manufacturing defects.
warranty on the back page of this book for details.
*
Convenient Service
Whether your appliance is in or out of warranty, you're
just a phone call away from our nationwide network of
Factory Trained Service professionals.
Simply call our GE service organization. Look in the
White or Yellow Pages of your telephone directory for
GENERAL ELECTRIC COMPANY, GENERAL
ELECTRIC FACTORY SERVICE, GENERAL
ELECTRIC-HOTPOINT FACTORY SERVICE or
GENERAL ELECTRIC CUSTOMER CARE"
SERVICE.
Service can normally be scheduled at your convenience
and the technician drives a fully-stocked parts service
truck so that, in most cases, the repair can be completed
in one visit.
We're proud of our service and want you to be pleased,
but if for some reason you are not happy with the service
you receive, here are three steps to follow for further help.
FIRST, contact the people who serviced your appliance.
Explain why you are not pleased. In most cases, this will
solve the problem.
NEXT, if you are still not pleased write all the
details—including your phone number to:
Manager, Consumer Relations
General Electric
Appliance Park
Louisville, Kentucky 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, Illinois 60606
Service Contracts
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For trouble-free service beyond
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the written warranty period.
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If you prefer to budget your repair expenditures
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instead of being surprised by them, GE offers
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service contracts for varying lengths of time on ~-- =-= -— I$
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all GE major appliances. With a contract, we'll
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keep your appliance in good operating condition ~ :?.:%: =:~f::: " $P' $
during the contract period at no additional
charge.
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Service contracts let you pay today's prices for
service a month, a year, or several years from
now. And, you'll receive service from GE
trained service technicians using only genuine
GE parts. If you have any questions about
Service Contracts, call TOLL-FREE
800.626.2224. (In Kentucky, call 800.292 .2057.)
4
The Quick Fix" System
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You can save
money and time
.s
by doing it yourself.
a
For do-it-yourselfers who would prefer to fix
GE major appliances themselves .,. GE offers
an industry first, the Quick Fix@System.
t
Help for You by Phone
Should you need help in the selection and
purchase of new appliances, or have questions
about the operation of the GE appliances you
now own—or have any other questions about
GE consumer products or services, you are
only a TOLL-FREE call away.
11
A program for do-it-yourself appliance repair,
the system includes step-by-step repair manuals
for refrigerators, most non-microwave electric
ranges, dishwashers, and standard and large
capacity washers and dryers, plus specially
packaged replacement parts, and technical help
with a to[l-free 800 number.
The GE Answer CenterT~ consumer
information service is open 24 hours a day,
seven days a week.
Our staff of experts stands ready to assist you
anytime.
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Your Direct Line to General Electric
~ The GE Answer CenteF800.626.2000