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Aztech IP 200 User Manual

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IP200 User Manual
Aztech Systems
VoIP Business Phone
IP200 User Manual
Page 1 of 72
Version 0.9
Mar 19, 2007

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  • Page 1 IP200 User Manual Aztech Systems VoIP Business Phone IP200 User Manual Version 0.9 Mar 19, 2007 Page 1 of 72...
  • Page 2 IP200 is a trademark of Aztech Systems Limited. All other company or product names mentioned are used for identification purposes only and may be trademarks of their respective owners.
  • Page 3 47301 Petaling Jaya, Selangor, Malaysia Tel: (603) 7804 8450 Shiro Corporation Pte Ltd Fax: (603) 7804 8457 31 Ubi Road 1, # 07-00, Aztech Building Singapore 408694 Aztech Communication Device (SZ) Ltd Tel: (65) 6843 1333 Block C, Rooms 306-308,...

  • Page 4: Table Of Contents

    IP 200 User Manual Contents Introduction..............6 Phone Features ..............6 Requirements ..............8 Installation..............9 Package Contents ............9 Safety Notes..............9 Connection..............10 Setup ................11 Deployment Sample .............11 Physical Details............13 Keypad Description............13 LCD Description .............15 Basic Soft button features ..........16 Hardware Specification ..........17...
  • Page 5 IP 200 User Manual Menu Structure...............59 Making and Answering Calls........60 Handling Calls ..............61 Phonebook ..............63 Call Logs ................64 Call Settings ..............65 Troubleshooting ............69 Glossary of Terms ..............71 Page 5 of 72...

  • Page 6: Introduction

    IP200 User Manual Introduction Thank you for purchasing Aztech IP200 Business Phone. You made an excellent choice and we hope you will enjoy all its capabilities. Aztech IP200 is full-feature telephones that provide voice communication over an IP network using the SIP IP telephony protocol.
  • Page 7 IP 200 User Manual • Call waiting • Call transfer - Blind • Automatic call transfer • Call transfer - Attended • Call redirecting to External Number • Call forward - Unconditional • Call forward - Busy • Call forward - No Answer •...

  • Page 8: Requirements

    IP 200 User Manual Requirements • A SIP based IP PBX system or network installed and running with a SIP account created for the new IP200 • 802.3 Ethernet/Fast Ethernet LAN Page 8 of 72...

  • Page 9: Installation

    IP 200 User Manual Installation Package Contents • One IP200 • One Handset • One Handset Cable • One Power Adapter • Two CAT-5 UTP Straight Ethernet Network Cables (RJ-45) • One User Manual • One Easy Start Guide Safety Notes •...

  • Page 10: Connection

    IP 200 User Manual Connection Connection diagram: The table below describes the connectors on IP200: Item Sign Function Handset jack Headset jack 10/100 Base-T Ethernet Jack (RJ-45) connecting to your PC/Notebook Network card 10/100 Base-T Ethernet Jack (RJ-45) connecting to Ethernet.

  • Page 11: Setup

    IP 200 User Manual Connection procedure: 1. Rotate the footstand, please refer to the Setup section for details. 2. Connect the phone to the network, insert the Ethernet cable into the port labeled and then insert the other end into the network;...
  • Page 12 IP 200 User Manual Page 12 of 72...

  • Page 13: Physical Details

    IP 200 User Manual Physical Details Keypad Description Volume / Handset Left and right key Line or short cut Soft key features Soft keys Dialing pad Hold key Mute Speakerphone Up and Headset down key Item Name Function Handset Functions like a traditional handset.
  • Page 14 IP 200 User Manual Soft key functions change depending on the status of the phone (for example, you are on a Soft keys call or the phone is not in use). The key’s current function is shown on the bottom of the LCD screen.

  • Page 15: Lcd Description

    IP 200 User Manual LCD Description Time Date Time Network Icon Extension No. Functions Item Name Icon Definition Network X shows network disconnected; Icon shows network connected. Time Shows the time you have set Date Show the date you have set...

  • Page 16: Basic Soft Button Features

    IP 200 User Manual Basic Soft button features The soft buttons below the LCD screen allow you to easily select phone functions. For basic soft button feature definitions, see the table below. Other buttons are explained in the Manual Configuration section of chapter 4.

  • Page 17: Hardware Specification

    IP 200 User Manual Hardware Specification Model IP200 LAN interface 2xRJ45 10/100Base-T Integrated IEEE 802.3af PoE support, Optional Switching Mode Power Adapter Power Input: 100-240VAC 50-60 Hz Output: +5VDC, 2A RJ connector (standard telecom handset Headset Jack connector) 4 LED with different indication purposes...

  • Page 18: Phone Configuration Guide

    IP 200 User Manual Phone Configuration Guide Configuring via IP200 When the IP200 is turned on the first time, you should configure the following first so that you can use the phone to place VoIP calls: VoIP Setting SIP Configuration...
  • Page 19 IP 200 User Manual Manual Configuration When manually configuring the VoIP and network settings, use below keys to edit your entries. Function Moves cursor up Moves cursor down Moves cursor to the right Moves cursor to the left Dial Soft key...
  • Page 20 IP 200 User Manual Pressed for “.” VoIP Settings SIP Config/ User Config IP200 supports up to 4 independent SIP accounts. Each account owns independent SIP Server, user and NAT settings among others. 1. Use More soft key to display the Set tab;...
  • Page 21 IP 200 User Manual 3. Use the scroll key to view the menu list (DHCP, MAC Address, LAN Config, DNS Proxy, Add DNS Server); 4. Go to the location WAN Config; 5. Press the line key for the line you desired to edit, and then edit the configuration (refer to Manual Configuration form for more key functions).
  • Page 22 IP 200 User Manual 2. Press the scroll key to select the contrast level and press the Select soft key. Mic Gain You are allowed to set the volume the recipient receives (1-6 levels): 1. Under Set mode, use the scroll key and Select soft key to enter Mic Gain, and use the scroll key to select Handset Mic / Headset Mic/ Speaker Mic;...

  • Page 23: Configuring Via Web Interface

    IP 200 User Manual Save & Reset This is to confirm all the setting above for the phone: 1. Under Set mode, use the scroll key and Select soft key to enter Save & Reset; 2. Press the scroll key then Select soft key to select Yes / No; When Yes is selected, key in the super user password, and press OK soft key to resume factory default setting.
  • Page 24 IP 200 User Manual Figure 1 Overall Status Page Click Step 1:Network Selection link to enter the next page: Step2. Network Selection page Figure 2 Page 24 of 72...
  • Page 25 IP 200 User Manual If you have a DHCP server-enabled device (eg. router), select DHCP Client or PPPoE, otherwise select static IP. DHCP Client Allows the IP200 to obtain IP address, subnet mask, gateway and DNS server automatically from the DHCP server, if there is a DHCP server (such as a router) in your network.
  • Page 26 IP 200 User Manual Service Provider: Press “Add New Provider” to add new SIP server, the maximum of which is up to 4. Registrar Address: SIP Server’s IP address or Domain name provided by VoIP service provider (ITSP) or IP-PBX registrar address.
  • Page 27 IP 200 User Manual Configuring your Computer If you do not have a DHCP network, you need to manually configure your computer to access the user interface. These instructions are only applicable for phones that are not part of a DHCP network.

  • Page 28: Aztech Auto-Provisioning

    IP200 can be registered to the server and gets its extension number automatically when connected to Aztech IPX1050, there is no need to set parameters except the registrar address of Aztech IPX1050, and then you can use IP200 to place calls. Here is a diagram example for...

  • Page 29: Understanding The Web User Interface

    IP 200 User Manual Understanding the Web User Interface The IP Phone Web Interface is divided into three sections – top, left, and main panes. Navigation is done using the top and left panes. These panes display the menus and links that you can select to go to a certain configuration page.
  • Page 30 IP 200 User Manual Overall Status Shows you the software module versions, the registration status and the network connections status. Figure 6 Overall Status page Version: Shows the BSP Module Version, PTM Module Version, ATAAPP Module Version and Firmware Version.
  • Page 31 IP 200 User Manual Figure 8 DHCP Client Status page PPP Status The PPP Status page shows the status of each PPP(Point-to-Point Protocol) session for each PPP interface. Figure 9 PPP Status page Connection Name: This is user defined. User defined connections for PPP can be created in PPP Configuration page.
  • Page 32 IP 200 User Manual • PPP X: Connecting... This is displayed while the PPP session is attempting to connect to the ISP. • PPP X: Connect ERROR This is displayed when a connection cannot be made due to an error.
  • Page 33 IP 200 User Manual Log Message: Allows you to choose the type of the log message shows below. • • Event Clear Log: This field allows you to clear the current contents of the System Log. Save Log: This field allows you to save the current contents of the System Log by right click HERE and select “Save Target As”...
  • Page 34 IP 200 User Manual DHCP Client: You may enable DHCP server for WAN port here. It is disabled default. • Host Name: When DHCP Client is enabled, copy the ISP recognized Host Name here, which is up to 19 characters.
  • Page 35 IP 200 User Manual -CHAP: Challenge-Handshake Authentication Protocol. Typically more secure than PAP, CHAP uses username and password in combination with a randomly generated challenge string which has to be authenticated using a one-way hashing function. • Automatic Reconnect: When it is checked, the HNP Router will reconnect a PPP session when it is terminated by the ISP.
  • Page 36 IP 200 User Manual • DHCP Server: Select Enabled to activate DHCP Server. • DHCP Address Pool Selection: Two types of Address Pool selections are available, with System Allocated as the default. -System Allocated: The DHCP address pool is based on LAN port IP address plus 12 IP addresses.
  • Page 37 IP 200 User Manual Dynamic NAPT is selected (default), there is no need to configure the NAT Session and NAT Session Name Configuration. Figure 14 NAT Configuration page NAT: Use this field to Enable/Disable NAT. Default is Enable. Mode: Options for the NAT dropdown menu are: •...
  • Page 38 IP 200 User Manual End Port: This field represents the last port number in a port range. If you only want one port number (no port range), simply enter the same number here as in the Public Port – Start field. The maximum number of the mapped Port is 20.
  • Page 39 IP 200 User Manual Modify: Click to modify the Bridge filtering you set. Delete: Click to delete the Bridge filtering you set. Add: Click to add a new Bridge filtering. DNS Configuration The DNS Configuration page allows you to set the configuration of the DNS proxy.
  • Page 40 IP 200 User Manual • URL Name (Add/Delete): This is the URL name for the DNS server. This can be up to 255 characters. • Host IP (Add Only): This is the IP address of the DNS Server. Apply: Applies the settings you did.

  • Page 41: The Advanced Web Interface

    IP 200 User Manual Update Type: This corresponds with the type of account that is registered with the DDNS service provider. • Dyndns • Custom • Static Username: Fields to enter the username that was registered with the DDNS provider.
  • Page 42 IP 200 User Manual Figure 20 Advanced Main page IP Phone Configuration Allows you to select one service provider and one login account, also shows you the registration status and the current voice call status. Figure 21 IP Phone Configuration page Service Provider To Use: Select the service provider to work with the ATA for the selected line.
  • Page 43 IP 200 User Manual Registration Status: This status shows you if the IP Phone is registered to the server or not. Current Voice Call Status: This status shows you the current voice call status. Submit: Applies all the settings you did in this page.
  • Page 44 IP 200 User Manual Registrar Port: Enter the port number of the registrar on which it will listen for Register requests from the ATA. The range is 1 to 65535. The default port is 5060. Proxy Address: Enter the IP address or Domain Name of the SIP proxy server.
  • Page 45 IP 200 User Manual User Profile Configuration This page sets and configures login accounts for the service provider chosen in the index web page, i.e., for the currently selected service provider in the main web page. Figure 23 User Profile Configuration page Service Provider Name: This field displays the service provider for which the login information is being configured.
  • Page 46 IP 200 User Manual Add User: Select ADD to add a new login account after clicking Submit Changes according to the value that appears in the New Account Name field. This field must not be empty. Edit User: Select EDIT to overwrite the selected login account (in the Login Account List field) parameters with the displayed parameters.
  • Page 47 IP 200 User Manual Call Waiting tone is played at an interval of 10 sec. for USA. It is configurable using the Call Waiting tone parameters. Disconnect Timeout (Secs): Enter the length of time in seconds the Fast-Busy tone will be played once a call has been disconnected by the remote-end. At the end of this period, the Warble tone will be played until the user hangs up the phone.
  • Page 48 IP 200 User Manual General Parameters This page configures system-level parameters not related to the selected line. This has four sections: SIP Device, NAT Traversal, Special Service, and Codec Preference. Figure 26 General Parameters Continuation page SIP Device: This section configures the following information:...
  • Page 49 IP 200 User Manual • Local SIP Port: Enter the local SIP Port number on which ATA should listen for messages. The range is 1 to 65535. The default port is 5060. • Media Base Port: Enter the Media Base Port (also known as RTP port) number.

  • Page 50: Address Book

    IP 200 User Manual • G726-32: Select the priority 1through 7 to be assigned to the G726-32 codec, or NONE if the G726-32 codec is not to be used. • G726-40: Select the priority 1through 7 to be assigned to the G726-40 codec, or NONE if the G726- 40 codec is not to be used.
  • Page 51 IP 200 User Manual • Number: The user phone number or name for this entry. This field is optional, if the IP Address is specified. A phone number that can be reached through the current configured proxy server can also be added as an entry in which case the IP address/Domain name and the Port number fields are not necessary.
  • Page 52 IP 200 User Manual Figure 28 Route Table page Route Table: This table displays the current route table. System Default Gateway Configuration: This portion provides four options: • None Allows you to choose to have no Default Gateway in the IP-PBX •...
  • Page 53 IP 200 User Manual • Submit: Applies the settings you did on this page. • Reset: Restores all setting in this page to default. Save Settings: Click this link to go to the Save Settings / Reboot page. On the Save Settings / Reboot page, click Save &...
  • Page 54 IP 200 User Manual Figure 30 DMZ Configuration page DMZ: A DMZ (De-Militarized Zone) is added between a protected network and an external network, in order to provide an additional layer of security. When there is a suspected packet coming from WAN, the firewall will forward this packet to the DMZ host.
  • Page 55 IP 200 User Manual Miscellaneous Configuration Allows you to set miscellaneous configurations, like HTTP, FTP, TFTP and so on. Figure 32 Miscellaneous Configuration page HTTP Server Access: This field allows you to configure where these Web pages can be accessed.
  • Page 56 IP 200 User Manual IGMP Proxy: This is the global setting for IGMP Proxy. If it is enabled, then the enabled IGMP Proxy on WAN PVCs will be working. Otherwise, no WAN PVC can have IGMP Proxy working on it. System default is Disabled.
  • Page 57 IP 200 User Manual Restore Settings page Figure 34 Firmware Update The Firmware Update page allows you to update the firmware for your IP Phone. Figure 35 Firmware Update page 1 Click Firmware Update to enter the following page: Figure 36...
  • Page 58 IP 200 User Manual Figure 37 Save Settings / Reboot page Save & Reboot: Click this button to save settings and reboot the IP Phone. Reboot Only: Click this button to reboot the IP Phone without saving settings. Page 58 of 72...

  • Page 59: Functions

    IP 200 User Manual Functions Menu Structure Redial ICOM Name Home Cell Phbk Back Work VOIP Settings Enable SIP Config Disable User Network Settings Enable F.Me WAN Config Disable DHCP Mac address Select LAN Config DNS proxy Here Cancel ADD DNS Server P.up...

  • Page 60: Making And Answering Calls

    IP 200 User Manual Enable VMSet Disable Set Monitor1 Num Disable Monitor1 VMSet Set Monitor2 Num Disable Monitor2 More Making and Answering Calls To Place a Call You can place a call by: • Dialing and lifting the handset immediately, or •...

  • Page 61: Handling Calls

    IP 200 User Manual • After Lifting the handset or pressing Speakerphone/ Headset key, press the Redial soft key to redial the last dialed number To Mute / Un-mute a Call • Mute the handset, headset or speakerphone by pressing the Mute.
  • Page 62 IP 200 User Manual To initiate a transfer, press the Trans soft key during an active call. This places the first call on hold and you will hear a dial tone. Dial the second person’s telephone number. When the second...

  • Page 63: Phonebook

    IP 200 User Manual It is similar to Conference Call, but as a host you can only connect to one party, while the other party is put on hold. (The two parties cannot be both connected at the same time.) To Hold a Call •...

  • Page 64: Call Logs

    IP 200 User Manual To Add New Number into Phonebook 1. Press the Add soft key to initiate Add under phonebook mode; 2. Press the line key for the corresponding option you would like to edit. 3. Enter the Name or Number use the Clear soft key to delete the incorrect character or number.

  • Page 65: Call Settings

    IP 200 User Manual Call Settings To Set DND Function DND is short for “ Do Not Disturb”. With this function activated, the incoming calls will no longer come to the phone and you will be completely undisturbed by the phone.
  • Page 66 For example, if your administrator configured your phone system to work with Aztech Unity, you would refer to the Aztech Unity documentation about working with your voice mail. To Disable / Enable Voicemail boxes 1.
  • Page 67 IP 200 User Manual view information about the phone’s reachability, such as a phone’s busy status. Your IP 200 indicates the monitored phones` status by providing the following cues: The red light of the corresponding The monitored phone is in Line key remains lit a call.
  • Page 68 IP 200 User Manual 2. Press the C.ReD soft key; 3. Press the Up & Down to select Enable /Disable, this allows you to initiate the function or not; 4. Press Select soft key to confirm your choice, if Enable is selected, key in the extension number and press OK soft key to save it.

  • Page 69: Troubleshooting

    IP 200 User Manual Troubleshooting If your IP phone does not operate as you expect, check the following points before reporting a fault to your phone services manager: 1) No dial tone • Check that the IP phone is plugged in to the IP network;...
  • Page 70 IP 200 User Manual 6) Phone resetting • This lost connection and make the phone reset can be due to any network connectivity disruption, including cable breaks, switch outages, and switch reboots. 7) Cannot change the phone configuration. • You must unlock the network configuration options before you can configure them.

  • Page 71: Glossary Of Terms

    IP 200 User Manual Glossary of Terms Analog Telephony Adaptor Direct Inward Dial. A specially configured phone line from the telephone company that allows for dialing inside a company directly without having to go through an attendant. Session Initiation Protocol, SIP is an Internet Engineering Task Force (IETF) standard protocol for initiating an interactive user session that involves multimedia elements such as video, voice, chat, gaming, and virtual reality.
  • Page 72 IP 200 User Manual VoIP Voice over IP (also called VoIP, IP Telephony, and Internet telephony) refers to technology that enables routing of voice conversations over the Internet or any other IP network. The voice data flows over a general-purpose packet-switched network, instead of the traditional dedicated, circuit-switched voice transmission lines.

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