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Troubleshooting Tips
Are your devices listed in your app?
If you're having trouble installing your devices, see if they're listed in your Home8 app:
• Navigate to
> Device Management to see if all your devices are listed
• Tap + next to the device category and follow the on-screen instructions to add any missing devices
Are your devices communicating with Security Shuttle?
• If your devices don't connect to Security Shuttle, they might be too far away. Take them to a location
that's closer to Security Shuttle and try again.
• If they do connect, you'll know the range of your device and where to install a range extender.
• Alternatively, you can move Security Shuttle closer to your device.
• If your devices still don't communicate with Security Shuttle, even when they're in the same room, navigate to
> Device Management > + on the Home8 app to add your devices again.
Do you need to reset your camera?
If your camera isn't communicating with Security Shuttle, your app may ask you to reset your camera.
• Locate the pinhole on the left side of the camera
• Insert a pin and hold for 3-5 seconds until you hear a beep
• Return to the app and follow the onscreen instructions
Need help installing your Home8 system?
Call 1-844-800-6482, Mon-Fri 9am-7pm, Pacific.
http://www.home8systems.com/faq/
support@home8systems.com
99200230MIG
V1.0
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