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APPENDIX A: TROUBLESHOOTING
If you have just completed installation of the
RamPak 4GS and are experiencing problems, turn off
all system power and remove the board from the
Apple. Restart the Apple and repeat whatever steps led
to the initial failure to verify that the problem is in the
RamPak card. Reinspect all the RAM pins for full and
proper insertion. If everything appears to be in order,
contact your dealer immediately.
If you are encountering difficulties that you believe
are RAM related, and your RamPak has been
functioning properly since installation, begin by running
the RAM Diagnostic utilities software provided with the
RamPak. Details on running this application can be
found on page 13. This procedure will tell you the status
of all installed RAM and the location of any problem
chips.
If the Diagnostics do not reveal problem hardware,
this may indicate an incompatibility with some part of your
RAM management utilities. While most software is
expected to work in the Apple IIGS environment, even if
it was developed solely for the Apple lie, there is a
possibility that this will not always be the case. If you are
using your disk cache, RAM disk or any other RAM utility,
like spooling, remove these utilities from operation and
restart. If this solves your problem, it is probable that
your software cannot run concurrently with one of the
utilities in question. Re-install the utilities one at a time
until the error re-appears. This will isolate the problem
product combination. Contact the manufacturers of the
utility and software for further instructions.
If this does not provide an answer, but you still
believe your problem is in RAM, turn all system
power
OFF
Restart the Apple and repeat the procedure that lead to
the problem to verify that the problem is in the RamPak.
If it is, call your dealer or Orange Micro for assistance. If
your Apple still exhibits the problem without the RamPak
installed, contact your Apple dealer for service.
and remove the RamPak from the Apple.
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