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Troubleshooting
My EasyStand will not go into the full standing position:
As of June 2011 the EasyStand (manual hydraulic pump only) is equipped with a safety feature to
prevent over travel of the lifting/following arm mechanism in the event the back angle is improperly adjusted
to exceed the recommended angle. The unit will not reach full standing unless the back angle is adjusted
within the green range at the seated position. Refer to page 16 for proper instructions.
My EasyStand will not release properly from standing to the seated position:
• Try pushing the handle back into different positions; do not push the pump handle back hard into one position.
• Weight on the seat is needed for the unit to descend properly; if the unit is unoccupied or the user is
leaning forward and not enough weight is distributed on the seat, apply pressure by hand to the back of the
seat while pushing back on the pump handle.
• Ensure the back angle is adjusted properly, if the back angle is too far forward or back the unit may not
descend properly. Adjust the back angle toward 90 degrees so it will release properly.
My hydraulic does not work smoothly, it is not leaking oil but acting inconsistent:
With the unit unoccupied, pump it all the way to standing. Once the seat is in the standing position, pump 12
to 15 additional strokes to bleed any air out and circulate fluid. Pull back on the pump handle to return the
seat to a seated position, one may apply pressure with a hand to the back of the seat while pushing back on
the pump handle. In most cases purging the hydraulic pump will eliminate inconsistent operation.
My Glider seat won't go all the way down to the seated position:
Look closely at the four main frame bolts that attach the front end to back end. Most commonly the kidney
shaped pump mount brackets are not secured correctly. They are positioned above the frame bolts with an
exposed hole where the bolts should go through. This angles/raises the pump and won't allow the unit to go
to the complete seated position. Remove main bolts and make sure they go through both the front frame,
the back frame and the pump mount brackets.
Glider Pow'r Up Lift:
Make sure the cords are fully seated in the battery box. The grommet ring on the cords make it a very tight
fit. Unplug the cords and plug them back in, pushing hard.
How can I tell if I have an Glider medium or large:
Measure the seat. Front to Back: Large is 22"; Medium is 18"
How do I order parts:
Contact a local supplier and have the serial number ready. If the local supplier is unknown, call Altimate
Medical Customer Service, (800) 342-8968, and have the serial number ready.
Page 23 - Troubleshooting
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