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Troubleshooting

Troubleshooting
If you experience any of the following
difficulties while using the system, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
Power
The system does not power up.
 Check that the AC power cord (mains
lead) is connected securely.
 Disconnect the AC power cord (mains
lead) from the wall outlet (mains),
and then reconnect after several
minutes.
The system does not turn on even
when the TV is turned on.
 Set [System Settings] - [HDMI
Settings] - [Control for HDMI] to [On]
(page 43). The TV must support the
Control for HDMI function (page 37).
For details, refer to the operating
instructions of your TV.
 Check the speaker settings of the TV.
The system power syncs with the
speaker settings of the TV. For details,
refer to the operating instructions of
your TV.
 If the sound was output from the
speakers of the TV the previous time,
the system does not turn on even
when the TV is turned on.
The system turns off when the TV is
turned off.
 Check the setting of [System Settings]
- [HDMI Settings] - [Standby Linked to
TV] (page 43). When [Standby Linked
to TV] is set to [On], the system turns
48
GB
off automatically when you turn off
the TV regardless of the input.
The system does not turn off even
when the TV is turned off.
 Check the settnig of [System Settings]
- [HDMI Settings] - [Standby Linked to
TV] (page 43). To turn the system off
automatically regardless of the input
when you turn off the TV, set
[Standby Linked to TV] to [On]. The TV
must support the Control for HDMI
function (page 37). For details, refer
to the operating instructions of your
TV.
Picture
There is no picture or the picture is
not output correctly.
 Select the appropriate input (page 11).
 While pressing and holding INPUT,
press VOL +, VOL –, VOL + on the unit
in order to set the video output
resolution setting to the lowest level.
There is no picture when you make
an HDMI cable connection.
 The system is connected to an input
device that is not HDCP (High-
bandwidth Digital Content
Protection) compliant. In this case,
check the specifications of the
connected device.
 Disconnect the HDMI cable, then
connect it again. Make sure that the
cable is firmly inserted.
An image is not displayed on the
entire TV screen.
 Check the setting of [TV Type] in
[Screen Settings] (page 41).
 The aspect ratio on the media is fixed.

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