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9. Troubleshooting & FAQs
9. Troubleshooting & FAQs
9.1 Troubleshooting
This page deals with problems that can be
corrected by a user. If the problem still persists
after you have tried these solutions, contact
Philips customer service representative.
Common Problems
No Picture (Power LED not lit)
•
Make sure the power cord is plugged into
the power outlet and into the back of the
monitor.
•
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.
No Picture (Power LED is White)
•
Make sure the computer is turned on.
•
Make sure the signal cable is properly
connected to your computer.
•
Make sure the monitor cable has no bent
pins on the connect side. If yes, repair or
replace the cable.
•
The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
•
Make sure the monitor cable is properly
connected to your computer. (Also refer to
the Quick Start Guide).
•
Check to see if the monitor cable has bent
pins.
•
Make sure the computer is turned on.
Imaging Problems
Image appears blurred, indistinct or too dark
•
Adjust the contrast and brightness on
On-Screen Display.
An "after-image", "burn-in" or "ghost image"
remains after the power has been turned off.
•
Uninterrupted display of still or static
images over an extended period may cause
"burn in", also known as "after-imaging "
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a
well-known phenomenon in monitor panel
technology. In most cases, the "burned in"
or "after-imaging" or "ghost imaging" will
disappear gradually over a period of time
after the power has been switched off.
•
Always activate a moving screen saver
program when you leave your monitor
unattended.
•
Always activate a periodic screen refresh
application if your monitor will display
unchanging static content.
•
Failure to activate a screen saver, or a
periodic screen refresh application may
result in severe "burn-in" or "after-image"
or "ghost image" symptoms that will not
disappear and cannot be repaired. The
damage mentioned above is not covered
under your warranty.
Image appears distorted. Text is fuzzy or
blurred.
•
Set the PC's display resolution to the same
mode as monitor's recommended screen
native resolution.
Green, red, blue, dark, and white dots appears
on the screen
•
The remaining dots are normal
characteristic of the liquid crystal used in
today's technology, Please refer the pixel
policy for more detail.
The "power on" light is too strong and is
disturbing
•
You can adjust "power on" light using the
power LED Setup in OSD main Controls.
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