COBHAM Explorer 325 User Manual
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COBHAM Explorer 325 User Manual

COBHAM Explorer 325 User Manual

Land vehicular broadband system
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EXPLORER 325
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Summary of Contents for COBHAM Explorer 325

  • Page 1 EXPLORER 325 User manual...
  • Page 2 Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom, Service and support, or from the distributor.
  • Page 3 The minimum safety distance is 0.6 m to the side and above the antenna when the EXPLORER 325 is powered. The safety distance of 0.6 m does not apply directly below the antenna, as the radiation forms a hemisphere above the antenna.

  • Page 4: About The Manual

    About the manual Intended readers This manual is a user manual for the EXPLORER 325 system. The readers of the manual include anyone who is using or intends to use this system. No specific skills are required to operate the EXPLORER 325 System. However, it is important that you observe all safety requirements listed in the beginning of this manual, and operate the system according to the guidelines in this manual.
  • Page 5 Related documents The below list shows the documents related to this manual and to the EXPLORER 325 System. Document Title and description number EXPLORER 325, Installation Manual 98-131306 Explains how to install the EXPLORER Terminal and the EXPLORER 325 Antenna.

  • Page 6: Table Of Contents

    Table of contents Safety summary ..........................iii About the manual ..........................iv Chapter 1 Introduction Welcome ............................. 1 Features and interfaces ......................2 Main units ............................3 The Inmarsat BGAN system ..................... 6 Services and interfaces ......................9 Chapter 2 To get started Before you start .........................10 To start up the terminal...
  • Page 7 ..........127 Part numbers ..........................128 Troubleshooting guide .....................129 Status signalling ........................132 Logging of events ........................141 Reset button ..........................142 List of reserved IP subnets ..................143 Supported AT commands for PPPoE ..............144 App. A Conformity EXPLORER 325 ..........................147 Glossary ...................................149 Index ...................................154 98-131305-B...

  • Page 8: Chapter 1 Introduction

    Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER 325 System! EXPLORER 325 is a land vehicular broadband system, that provides simultaneous high-speed data and voice communication via satellite through the BGAN (Broadband Global Area Network). Applications include: •...

  • Page 9: Features And Interfaces

    Chapter 1: Introduction Features and interfaces The EXPLORER 325 System offers the following features and interfaces:  Simultaneous voice and data communication over BGAN  Full duplex, single or multi-user, up to: 492 kbps  Support for streaming IP at: 32, 64 and 128 kbps ...

  • Page 10: Main Units

    TT-3670A IP Handset & Cradle, wired EXPLORER 325 antenna The EXPLORER 325 system uses the TT-3058A antenna, which is a mechanically steered 2-axis stabilized BGAN antenna, intended for roof mounting on a vehicle. The antenna contains all functions for satellite tracking, including a GPS (Global Positioning System). A single coaxial cable carries all RF communication, supply voltage and modem communication between the antenna and the terminal.
  • Page 11 EXPLORER 325 Terminal Overview The EXPLORER 325 Terminal is the controlling unit in the EXPLORER 325 System. It contains all user interfaces and a Power LED indicator and stores configuration data. The terminal is designed to be mounted inside a vehicle.
  • Page 12 IP Handset and cradle IP Handset The IP Handset communicates using Internet Protocols (IP). The handset is not strictly dedicated to the EXPLORER 325 System, but can also be used in a public network as a standard IP telephone. The IP Handset is powered directly from the LAN interface using Power over Ethernet (PoE).

  • Page 13: The Inmarsat Bgan System

    Chapter 1: Introduction The Inmarsat BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage ®...
  • Page 14 Chapter 1: Introduction Overview of the BGAN system A complete BGAN system includes the EXPLORER 325 Terminal with connected peripherals, an EXPLORER 325 antenna, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your terminal and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.).
  • Page 15 Chapter 1: Introduction The BGAN services supported by EXPLORER 325 Supported services The BGAN services currently supported by the EXPLORER 325 comprise: • A Packet-Switched (PS) connection to the Internet • A Circuit-Switched (CS) dialed connection for voice, fax or data •...

  • Page 16: Services And Interfaces

    Chapter 1: Introduction Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding • Voice mail • Call barring Service limitations SIM lock The supplier may have locked the SIM card to a specific provider. For further information, contact your supplier.

  • Page 17: Chapter 2 To Get Started

    55°C. If the maximum ambient temperature does not exceed 50C, the terminal can be placed in a public area. For further information on installation, refer to the installation manual for the EXPLORER 325 System. 98-131305-B...

  • Page 18: To Start Up The Terminal

    To start up the terminal SIM card Note that the EXPLORER 325 Terminal requires a SIM card dedicated to the land vehicular BGAN service. The terminal can only access the BGAN network when the right type of SIM card is installed. For information on how to insert the SIM card, refer to the installation manual.
  • Page 19 15 mA when the ignition is off. For information on how to connect to the Ignition pins in the I/O connector, refer to the installation manual for the EXPLORER 325 System. You must set up the ignition function in the web interface. For further information, see To configure the I/O interface on page 81.

  • Page 20: To Connect The Ip Handset

    In case of power hold-up (failure on input power), PoE will be turned off completely. To start up the IP Handset The following procedure is for the IP Handset from Cobham SATCOM. The procedure may be different for another type of IP handset.

  • Page 21: To Connect A Computer

    Chapter 2: To get started To connect a computer Before you connect to the LAN interface For the LAN interface to work without any further setup, the connected computer must be set up to obtain an IP address and a DNS server address automatically. To check this on your computer (Windows XP), do as follows: 1.

  • Page 22: To Enter The Sim Pin For The Terminal

    Chapter 2: To get started To enter the SIM PIN for the terminal Do you need a SIM PIN? Depending on your SIM card, you may have to enter a SIM PIN to use the system. Your SIM PIN is supplied with your SIM card. You can enter the PIN using a standard phone, the IP Handset or the web interface.
  • Page 23 Chapter 2: To get started Dial the following: <PUK> * <New PIN> * <New PIN> followed by # or off-hook key. Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional.

  • Page 24: To Register With The Bgan Network

    When the SIM PIN is accepted by the terminal, the EXPLORER 325 System automatically starts the registration procedure on the BGAN network. You can monitor the registration procedure in two ways.

  • Page 25: To Make The First Call

    To make a call from a phone connected to the terminal, dial 00 <country code> <phone number> followed by # or off-hook key. Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analogue phone, dial 00 45 39558800 # To make a call to the terminal By default, any handset connected to the terminal will ring on incoming calls.

  • Page 26: Standard Connection To The Internet (Default)

    Chapter 2: To get started Standard connection to the Internet (default) This section only describes a Standard Internet connection with default settings on Note the terminal. For information on other scenarios, see To connect to the Internet on page 33. By default, the terminal automatically connects to the Internet when you connect your computer or other equipment to the LAN interface, provided the terminal is registered on the satellite network.

  • Page 27: Chapter 3 To Operate The System

    Tools for setup and use Overview You can use the IP Handset from Cobham SATCOM to view status, use the phone book of the terminal and to enter the PIN, but for enhanced use and for configuration of interfaces, you must connect a computer.
  • Page 28 Chapter 3: To operate the system • SIP (Session Initiation Protocol): • Select/view/configure the SIP profile used for communication with the BGAN terminal • Date and time: • Possibility to use UTC time received from the BGAN satellite For further information, see the user manual for the IP Handset. The web interface of the terminal The web interface is a built-in web server for setup and control of the terminal, using a connected computer with a browser.
  • Page 29 Chapter 3: To operate the system • set up remote management and activation • set up restricted dialling For information on how to use the web interface, see To use the web interface on page 41. Services and interfaces The following table shows which equipment and interfaces you can use to access the services listed in the left column.

  • Page 30: To Use A Phone Or Fax Machine

    Phone/Fax 2 x LAN w. PoE For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 System. To select the call type Definition The phone connection can use one of the following call types: Standard Voice, which is a low-tariff voice connection compressed to 4.0 kbps...
  • Page 31 • dial 2* before the number. Example: To make a call to Cobham SATCOM in Denmark (+45 39558800), forcing the connection to use Standard Voice, dial 1* 0045 39558800 followed by # if you are calling from an analogue phone, or off-hook key if you are calling from an IP handset.
  • Page 32 Example: To call Cobham SATCOM in Denmark (+45 39558800) from an analogue phone, dial 00 45 39558800 # Call from phone book or call log (only IP Handset from Cobham SATCOM). • • Enter the phone book of the IP Handset, scroll to the wanted number and press the off- hook key, or •...
  • Page 33 Chapter 3: To operate the system To make a call to the terminal To make a call to a phone connected to the terminal, dial + <Mobile number> + is the international call prefix • used in front of the country code for international calls. Mobile number.
  • Page 34 Chapter 3: To operate the system Dialling functions Local numbers and special-purpose numbers There are a number of dialling functions available in the terminal. The following list shows the allocated special-purpose numbers for the terminal. Remember the “0” at the start when you dial a local phone number. If you accidently Note dial a 3-digit number, you may get a service provider’s short dial number instead of a local number.
  • Page 35 Chapter 3: To operate the system To handle waiting calls During a call, if a second party tries to call you, you may hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released.
  • Page 36 Chapter 3: To operate the system To hold a call During a call, you may place the initial call on hold while another call is made. Different types of phone have different methods/keys for the functions listed below. Note If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset.
  • Page 37 If you have another type of phone than the ones listed below, refer to the documentation for your phone/handset. IP Handset from Cobham SATCOM: Select Options > Transfer in the IP Handset. For further details, refer to the section “Handling calls”...
  • Page 38 To send a fax from a fax machine connected to the terminal, dial 00 <country code> <phone number> # Example: To send a fax to Cobham SATCOM in Denmark (+45 39558888), dial 00 45 39558888 # To send a fax message to the terminal To send a fax message to the terminal, dial + <Mobile number>...

  • Page 39: To Use A Computer

    The terminal has two LAN connectors for computers, IP Handsets or other LAN equipment. For information on how to connect to the interfaces, see the installation manual for the EXPLORER 325 System. Router function The terminal has a router function which routes traffic between the local network connected to the terminal and up to 11 network connections or PDP contexts on the BGAN network.
  • Page 40 Chapter 3: To operate the system To work with network user groups The LAN users of the EXPLORER 325 system can be organized in network user groups with different setup and different access rights. The network user group you belong to is determined by one or more of the following: •...
  • Page 41 Chapter 3: To operate the system • Use the master IP handset (local number 0501) to activate your data session (CONNECT menu). Optimize airtime and bandwidth usage: You are charged for the bandwidth used Note for automatic PC software updates. We recommend to disable this feature in your computer.
  • Page 42 For information on setup of the network user groups, see To manage LAN network users on page 84. For information on how to set up a profile, see To use profiles on page 109. The EXPLORER 325 system supports 32, 64 and 128 kbps Streaming. 98-131305-B...
  • Page 43 Chapter 3: To operate the system To access the terminal from a remote location To prepare the terminal for remote management There are three steps you must go through before you can access the terminal from a remote location: 1. Set up the terminal for control from a remote location as described in Remote management on page 118.
  • Page 44 Chapter 3: To operate the system To access the terminal using web interface After you have prepared the terminal as described in the previous sections, do as follows to access it: 1. Make sure your remote computer has access to the Internet. 2.
  • Page 45 Chapter 3: To operate the system To use PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER system. Use PPPoE if you want to control your connection independently of the web interface and the IP Handset.
  • Page 46 Chapter 3: To operate the system To request a static IP (if subscribed to) from the Access Point you must type in the user name and password from your airtime subscription. Note for MAC OS: User name and password are required. Use user name void and password void.

  • Page 47: To Use The Ip Handset

    Chapter 3: To operate the system To use the IP Handset You can use the IP Handset as a user interface for the EXPLORER 325 System as well as for making calls. The IP Handset has a dedicated menu for the EXPLORER 325 System. You find a list of the menu items available in The IP Handset on page 20.

  • Page 48: Chapter 4 To Use The Web Interface

    Chapter 4 To use the web interface This chapter describes how to use the web interface to operate, set up and configure your EXPLORER 325 System. It has the following sections: • Introduction • To enter the SIM PIN in the web interface •...
  • Page 49 Chapter 4: To use the web interface To disable the use of a Proxy server completely, do as follows: The following description is for Microsoft Internet Note Explorer. If you are using a different browser, the procedure may be different. 1.
  • Page 50 Chapter 4: To use the web interface To access and navigate the web interface To access the web interface To access the web interface, do as follows: 1. Connect your computer to the terminal. 2. Start up the terminal. For details, see To get started on page 10. 3.
  • Page 51 Chapter 4: To use the web interface Overview of the web interface When the web interface opens, the title bar of your browser shows the name of the product. The web interface consists of the following sections. Icon bar Contents section Signal strength Navigation...
  • Page 52 Chapter 4: To use the web interface Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail.

  • Page 53: To Enter The Sim Pin In The Web Interface

    Chapter 4: To use the web interface To enter the SIM PIN in the web interface Do you need a SIM PIN? You may not have to enter a SIM PIN to access the terminal. This depends on Note whether or not the use of a SIM PIN is enabled on your SIM card. The administrator can enable and disable the use of a SIM PIN.

  • Page 54: To Use The Dashboard

    Chapter 4: To use the web interface To use the Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and to view properties and status of the terminal and antenna. For information on how to start or stop your data sessions from the Dashboard, see To connect to the Internet on page 33.
  • Page 55 The PROPERTIES section of the DASHBOARD shows the following information: Airtime provider. The name of your Airtime Provider. • GPS position. The GPS position of your EXPLORER 325 System. • In some cases, the BGAN network does not allow the position to be displayed to Note the user.
  • Page 56 Chapter 4: To use the web interface To view information on calls and data sessions The following sections in the Dashboard show information on calls and data sessions. The counters for calls and data sessions are only intended as a guide and cannot be Note used for direct comparison with your airtime bill.

  • Page 57: To Use The Phone Book

    Modify or delete existing names and phone numbers, or add new names and phone numbers. If you use the IP Handset from Cobham SATCOM with the terminal, the contacts Note from this terminal phone book are included (read only) in your handset phone book.
  • Page 58 Chapter 4: To use the web interface The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book.
  • Page 59 Chapter 4: To use the web interface To view and edit the mobile numbers The mobile numbers are the phone numbers to use when you make a call to the terminal. To view the mobile numbers To view the mobile numbers of the terminal, select PHONE BOOK > Mobile numbers from the left navigation pane.

  • Page 60: To Use The Call Log

    Chapter 4: To use the web interface To use the Call log If power to the system is interrupted, the information on the currently ongoing calls Note (connection time) and data sessions (transferred data) cannot be saved. This could mean that the airtime and bandwidth usage registered in the Call log will be inaccurate and there is a risk of being charged for more airtime than registered in the web interface.
  • Page 61 Date and time is the international UTC time, received from the satellite. For information on the available types of service, see The BGAN services supported by EXPLORER 325 on page 8. The estimated charge is based on your entries under ADMINISTRATION > Call Note charges.

  • Page 62: To Handle Sms Messages

    Chapter 4: To use the web interface To handle SMS messages To send an SMS message If the terminal is not online when you attempt to send a message, the message is Important moved to the Outbox instead of the Sent folder. Messages in the Outbox are not automatically sent when the terminal goes online.
  • Page 63 Chapter 4: To use the web interface Options for messages in the Outbox Messages in the Outbox are messages that have not been sent, e.g. because the terminal was not online when you attempted to send the messages. To access the Outbox, click MESSAGES > Outbox from the navigation pane. You have the following options for messages in the Outbox: When the terminal is online, click Resend next to the message you want to send.
  • Page 64 Chapter 4: To use the web interface There are two Voice numbers, one for 3.1 kHz Audio and one for Standard Voice. Note To receive a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope.
  • Page 65 Chapter 4: To use the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: Click Archive to move it to your Inbox containing read messages.
  • Page 66 Chapter 4: To use the web interface To configure message settings To set up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message.
  • Page 67 Chapter 4: To use the web interface To view or change SMS service centre number The SMS service centre number identifies the SMS service centre used when you send and receive SMS messages. The SMS service centre number is stored on the SIM card. •...

  • Page 68: To Set Up The Interfaces

    Chapter 4: To use the web interface To set up the interfaces The SETTINGS page (Antenna properties) The SETTINGS page shows properties of the connected antenna. To access the SETTINGS page, select SETTINGS from the left navigation pane. 98-131305-B To set up the interfaces...
  • Page 69 To configure the LAN interface Overview The EXPLORER 325 Terminal has 2 LAN connectors with PoE (Power over Ethernet). The major part of the LAN parameters are set up in the network management pages, which require administrator password. For information on these settings, refer to To manage LAN network users on page 84.
  • Page 70 Chapter 4: To use the web interface To change the local IP addresses, do as follows: 1. From the left navigation pane, select SETTINGS > LAN. 2. At DHCP status, select Enabled (recommended for most purposes), or Disabled. • If you select Enabled, the terminal assigns dynamic IP addresses to devices connected to the terminal.
  • Page 71 Chapter 4: To use the web interface Port forwarding Port forwarding enables you to set up a server connected to the terminal while the terminal is in Router mode. Without port forwarding it would not be possible to contact the server from the Internet.
  • Page 72 Chapter 4: To use the web interface 5. Type in the Destination port range. 6. Repeat step 3. to step 5. to set up port forwarding to additional servers. 7. In the Active column, select which ports should have port forwarding activated. 8.
  • Page 73 On the equipment connected to the EXPLORER 325 Terminal you must enter a few settings for your PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password.
  • Page 74 Chapter 4: To use the web interface To set up static routing When you have an external gateway connected to your terminal, the terminal is not automatically able to “see” the network on the other side of the gateway. However, you can set up your terminal to communicate with a device on the other side of a gateway, by using Static routing.
  • Page 75 Chapter 4: To use the web interface To configure the Phone/Fax interface To configure the Phone/Fax interface do as follows: 1. Select SETTINGS > Phone/Fax from the left navigation pane. 2. Set the call type for incoming and outgoing calls. The call types are described in more detail in To select the call type on page 23.
  • Page 76 Chapter 4: To use the web interface Common interface settings Overview The settings under COMMON are common for all interfaces. In order to use the common Access Point Name for an Note interface, you must select Common for the APN setting when you set up the network user group.
  • Page 77 Chapter 4: To use the web interface 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. •...
  • Page 78 Chapter 4: To use the web interface Call forwarding You can set up the terminal to automatically forward incoming calls to another phone number. This information is saved in the BGAN network so it is available when the call cannot be put through and must be forwarded.
  • Page 79 Chapter 4: To use the web interface Call barring Do as follows to bar incoming and/or outgoing calls to and from the terminal: 1. Select SETTINGS > Common > Call barring from the left navigation pane. 2. Click OK next to Read current settings, to make sure the page is updated. 3.
  • Page 80 Chapter 4: To use the web interface Call waiting You can set up whether or not you want to receive notification of waiting calls while you are making a call or transmitting data. Do as follows: 1. Select SETTINGS > Common > Call waiting from the left navigation pane. 2.
  • Page 81 Chapter 4: To use the web interface Closed user group Your subscription may include one or more closed user groups. A closed user group is a group of users permitted to make calls to each other but not to users outside the group. To define the settings for these user groups, do as follows: 1.
  • Page 82 The terminal has 4 LAN (PoE) connectors for connection of IP handsets or other IP equipment. You may connect your IP handsets directly to the LAN interfaces or use a PoE switch to connect more handsets. The EXPLORER 325 terminal supports connection of up to 16 handsets.
  • Page 83 If you want to view or change the settings for the new IP handset, do as follows: 1. Connect the IP handset to one of the LAN ports of the terminal. If it is an IP Handset from Cobham SATCOM, the handset starts up and is automatically registered and assigned the first available number.
  • Page 84 Chapter 4: To use the web interface 6. For IP Handsets from Cobham SATCOM: When the terminal and the handset have recognized each other, a Configure link appears next to the handset in the list. 7. Select Configure next to an IP Handset to access the built-in web interface of the IP Handset.
  • Page 85 3. Click Apply. To set up the IP Handset compatibility This setting only applies to the IP Handset from Cobham SATCOM. Note If you connect your IP Handset(s) to the terminal through a separate router with NAT, you must use IP Handsets with software version 1.8 or newer and set up the handset compatibility...
  • Page 86 Chapter 4: To use the web interface To configure the discrete I/O interface I/O pins and their functions The I/O interface on the terminal has 5 configurable I/O pins. You can set up the function of each pin in the web interface. The default functions of the I/O pins are as follows: Pin 1: Ringer output.
  • Page 87 Chapter 4: To use the web interface BGAN network. No transmission is allowed until the pin is deactivated. You can configure pin 4 to Active low or Active high. • Active low (default): Connect pin 4 to ground (< 1.2 V DC) when it should be activated. •...
  • Page 88 Chapter 4: To use the web interface To configure the I/O interface To configure the I/O pins, do as follows: 1. Select SETTINGS > Discrete I/O. 2. For each pin you want to use, select Enabled. 3. For each pin, select the function of the pin. Refer to the previous section, I/O pins and their functions on page 79.
  • Page 89 Chapter 4: To use the web interface To set up Tracking The EXPLORER system can be used for tracking purposes. You can set up the terminal to report to a server at certain time intervals or after moving a specified distance. To set up tracking, do as follows: 1.
  • Page 90 Chapter 4: To use the web interface 3. To allow remote control of the tracking settings from the tracking server, select Yes at Allow remote control. This means the EXPLORER terminal will accept commands from the specified tracking server, for example to change reporting intervals or start/stop reporting. 4.

  • Page 91: To Manage Lan Network Users

    Chapter 4: To use the web interface To manage LAN network users Introduction The network management system With the built-in router functionality the system offers a flexible use of the data channel of the BGAN service. You can configure the use of the data channel by defining network user groups and profiles.
  • Page 92 Chapter 4: To use the web interface Necessary steps when you manage network users The steps necessary for managing network users include: 1. To define a network user group. See To set up the network user groups on page 85. The network user groups determine settings such as: •...
  • Page 93 Chapter 4: To use the web interface To edit a network user group For further explanation of the terms used below, see Definitions for network terms on page 95. To edit a network user group, do as follows: 1. Select SETTINGS > LAN > Network user groups. When you are prompted, enter the administrator user name and password.
  • Page 94 Chapter 4: To use the web interface 98-131305-B To manage LAN network users...
  • Page 95 Chapter 4: To use the web interface 3. Type in a name for the group. 4. Select Enabled or Disabled. 5. Select the type of Internet connection. • Router mode means the connection will be shared with other users, and the NAT module of the terminal will make the necessary address translations.
  • Page 96 Chapter 4: To use the web interface If you are going to use the static IP address from your SIM card, the user name Note and password are mandatory! See step 6. above. 11. At Automatic activation select whether the profile selected in the next step should be activated automatically or manually.
  • Page 97 Chapter 4: To use the web interface To manage network devices Overview A network device, in this context, is an Ethernet hardware device, identified by its unique MAC address. When a network device with dynamic IP address is connected to the terminal, it is automatically listed in the Network devices list.
  • Page 98 Chapter 4: To use the web interface To lock an IP address to a MAC address When the device is locked to an IP address, the terminal will always assign this IP address to the MAC address of this device (if DHCP is enabled and the Internet connection is not a Bridge mode connection).
  • Page 99 Chapter 4: To use the web interface To use the network classification table Overview The network classification table is used to define which network devices, IP addresses and/or LAN ports are associated with which network user groups. Each entry in the table shows MAC address, IP address, LAN port and network user group. When a network device is connected, the terminal runs through the network classification table to check if the new connection matches MAC address, IP address and LAN port in any of the entries in the table.
  • Page 100 Chapter 4: To use the web interface 2. Click Edit next to the entry you want to edit, or click Add at the bottom of the list. 3. Click Add next to a network device you want to use, or type in the MAC address manually at the top of the page.
  • Page 101 Chapter 4: To use the web interface To change the priority in the network classification table To change the priority of an entry, click the up or down arrow next to the entry. Connections are evaluated in the order they are listed. The first entry (and only the first entry) that matches the properties of the connected device is applied, meaning that the connection will be using the settings of the network user group assigned to that entry.
  • Page 102 Chapter 4: To use the web interface Definitions for network terms APN (Access Point Name) APNs are provided from the Airtime Provider. They may also be defined on the SIM card The APN is used by the network user to establish a connection to the required external network.
  • Page 103 Chapter 4: To use the web interface To start and stop data sessions The administrator can start and stop data sessions for all network user groups connected to the terminal. To start or stop a data session, do as follows: 1.

  • Page 104: To Upload Software

    Chapter 4: To use the web interface To upload software Introduction The next pages describe how to upload software from your computer to the terminal and how to download the latest software version from the Internet to your computer. You can upload software from your computer to the terminal without the PIN. However, if your SIM card requires a PIN and the PIN is not entered, you must enter the Administration user name and password.
  • Page 105 Chapter 4: To use the web interface To upload software from your computer To upload software from your computer to the terminal, do as follows: 1. Download the new software as described in the next section, or acquire the software from Thrane &...
  • Page 106 Internet. Note that it can take several minutes to download the software. If you don’t want to use airtime you can acquire the software from Cobham SATCOM, save it on your computer and then connect the computer to the terminal.

  • Page 107: To Select The Preferred Bgan Satellite

    The EXPLORER terminates all ongoing connections and deregisters from the current satellite before it registers on the new satellite. If you have selected one of the satellites, your EXPLORER 325 System will only try to Note register on the selected satellite. This means that if the antenna is outside the coverage area for that satellite, the EXPLORER 325 System will not be able to register with the BGAN network.

  • Page 108: To Select The Language

    Chapter 4: To use the web interface To select the language The default language of the web interface is English. You can change the language to French, German, Russian, Spanish, Mandarin (Chinese) or Japanese. To change the language, do as follows: 1.

  • Page 109: Administration

    Chapter 4: To use the web interface Administration To access the administration settings To log on The Administration settings require an Administration user name and password. To log on as administrator, do as follows: 1. Select ADMINISTRATION from the left navigation pane. 2.
  • Page 110 Chapter 4: To use the web interface To reset the administrator password If you have forgotten the administrator password, do as follows: 1. Contact your supplier for a reset code. Please report the serial number and IMEI number of the terminal. You can find the serial number and IMEI number in the Dashboard.
  • Page 111 Chapter 4: To use the web interface To change the administrator password To change the administrator password, do as follows: 1. After you have entered the administrator user name and password in the ADMINISTRATION page, locate the section Change administrator logon. 2.
  • Page 112 Chapter 4: To use the web interface To save a configuration to a file If you need to reuse a configuration in another terminal of the same type and software version, you can save your current configuration to a file, which can then be loaded into the other terminal.
  • Page 113 Chapter 4: To use the web interface Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Thrane & Thrane A/S does not take responsibility for the correctness of the estimated Note charges.
  • Page 114 Chapter 4: To use the web interface Log handling To clear the logs of the terminal and/or reset the counters for the time connected, do as follows: 1. From the left navigation pane in the ADMINISTRATION page, select Log Handling. 2.
  • Page 115 If you have entered the call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your data sessions. Cobham SATCOM does not take responsibility for the Note correctness of the estimated charges. This calculation is only an estimate of the charge, based on the tariff entered by the user.
  • Page 116 Chapter 4: To use the web interface To use profiles What is a profile? A profile is a collection of Quality of Service (QoS) settings and other settings that define the mode in which data is transmitted. For example, a profile is used to define whether the connection is a Streaming connection or a Standard connection.
  • Page 117 Chapter 4: To use the web interface 3. Fill in the name you want for your profile. 4. Select the Traffic class from the drop-down list. For best performance, choose the right traffic class for your application. In Important general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g.
  • Page 118 Chapter 4: To use the web interface • Background is used for data which is not delay-sensitive, such as E-mail, SMS, download of databases and reception of measurement records. 5. Type in the bit rates in kbps in the following fields: •...
  • Page 119 Chapter 4: To use the web interface To use traffic flow filters Purpose of the traffic flow filters The purpose of the traffic flow filters is to assign different priorities to different types of traffic in order to optimize performance. Example: When you are browsing the Internet a Standard IP connection is normally sufficient.
  • Page 120 Chapter 4: To use the web interface 3. Select a number in the Eval.Prec. Index drop-down list. The evaluation precedence index defines the order in which the traffic flow filters are applied to packets. 0 is first, then 1, 2 etc. 4.
  • Page 121 Chapter 4: To use the web interface Example of a list of traffic flow filters Below is an example of a list of traffic flow filters. In this example, data packets are filtered in the following order: 1. The filter with evaluation precedence index 0 checks for UDP packets (protocol number 17), in the port range 2455-5000.
  • Page 122 Chapter 4: To use the web interface To set up the use of a SIM PIN in the terminal To enable or disable the use of a SIM PIN To enable or disable the use of a PIN to access the terminal, do as follows: 1.
  • Page 123 Chapter 4: To use the web interface To change the SIM PIN To change the PIN used to access the terminal, do as follows: 1. Select ADMINISTRATION > SIM PIN. 2. Under CHANGE PIN type in the Old PIN. 3. Type in the New PIN and retype it on the next line. 4.
  • Page 124 This setting does not take effect until the terminal is restarted. Note AT commands are low-level commands used to control modems, in this case the EXPLORER 325 Terminal. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Click Apply.
  • Page 125 Chapter 4: To use the web interface Remote management You can set up the terminal so that it can be controlled from a remote location, either using the web interface or AT commands. To set up the terminal for remote management, do as follows: 1.
  • Page 126 Chapter 4: To use the web interface You must activate a data connection in the terminal before Note you can access the terminal. After preparing the terminal and activating the connection you can access the terminal from one of the trusted IP addresses, using the incoming port defined in the Incoming port field. •...
  • Page 127 Chapter 4: To use the web interface 3. Select whether confirmation by SMS should be Enabled or Disabled. 4. Enter the password. It can be up to 32 characters long. The characters 0-9, a-z and A-Z are allowed. The password is mandatory and must match the password in the activation SMS. 5.
  • Page 128 Chapter 4: To use the web interface Link monitoring You can monitor the external IP connection of the EXPLORER system using the link monitoring feature. With this feature activated, the terminal will send out ping commands (ICMP Echo Requests) to a server of your choice. Link monitoring is only performed on data connections with Note the Default network user group (see To set up the network...
  • Page 129 Chapter 4: To use the web interface Restricted dialling In order to manage the use of the system efficiently you can set up the terminal to limit all calls to allowed numbers or numbers in the phone book. This feature can be enabled for each connected handset separately.

  • Page 130: Help Desk And Diagnostic Report

    Chapter 4: To use the web interface Help desk and diagnostic report To access the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. To access the Help desk, select HELP DESK from the left navigation pane.

  • Page 131: Event Logging And Self Test

    Chapter 4: To use the web interface Event logging and self test To view the Event list or the Event log Overview When an event is registered, the web interface shows an event icon in the icon bar as long as the event is active.

  • Page 132: Site Map

    Chapter 4: To use the web interface Self test The Self test performs system test on the EXPLORER 325 System, similar to the tests that are performed during the Power On Self Test (POST). The terminal must reboot to perform the self test. All ongoing calls or data Important sessions will be terminated.

  • Page 133: Chapter 5 Maintenance And Troubleshooting

    If you need assistance with problems caused by the terminal or antenna, please call a distributor in your area. You may also check the service and support site at www.cobham.com/SATCOM. Select Service and Support > AVIATOR, EXPLORER, SAILOR, Sea Tel Service and Support...

  • Page 134: To Upload Software Using The Web Interface

    Chapter 5: Maintenance and troubleshooting To upload software using the web interface To view software version status To view the version of the embedded software in the terminal, do as follows: 1. Connect a computer. 2. Enter the web interface and see the Software version field in the Dashboard. To upload software using the web interface You can upload software using the web interface.

  • Page 135: Part Numbers

    Chapter 5: Maintenance and troubleshooting Part numbers System units TT-3721A EXPLORER 325 system Item Part number EXPLORER 325 antenna 403058A EXPLORER 325 terminal 403733A TT-3670A IP Handset & Cradle, wired Item Part number IP Handset, wired 403672A IP Cradle, wired...

  • Page 136: Troubleshooting Guide

    Chapter 5: Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem Possible Cause Remedy The terminal reboots The input current is Make sure the power supply complies with spontaneously.
  • Page 137 Chapter 5: Maintenance and troubleshooting Problem Possible Cause Remedy The web interface The browser is For Microsoft Internet Explorer, select Tools > Internet Options > cannot be accessed. configured to use a Connections > LAN Settings and select proxy server. Use a proxy server for your LAN.
  • Page 138 Chapter 5: Maintenance and troubleshooting Problem Possible Cause Remedy An IP handset The cable is not properly Connect the cable. connection cannot connected. be established. There is no power (PoE) Check that the input voltage is within the in the LAN interface. The specified range reason may be that there (10.5 - 32 V DC;...

  • Page 139: Status Signalling

    Chapter 5: Maintenance and troubleshooting Status signalling Overview There are many ways of troubleshooting if an error occurs. The terminal has different means of status signalling, to help you find the cause of a problem: Indicator. • • Event messages. •...
  • Page 140 You can also see the messages in the IP Handset from Cobham SATCOM. All events are logged in the event log. For information on the event log, see To view the Event list or the Event log on page 124.
  • Page 141 Note that in some cases it may take up to 10 minutes to obtain GPS fix. 01400 to The EXPLORER 325 no longer Make sure the EXPLORER 325 Satellite signal 01409 receives a signal from the has a clear view to the satellite.
  • Page 142 Only network approval. If the emergency calls are allowed. problem persists, contact your Airtime Provider. 01700 to The EXPLORER 325 has not yet Restart the terminal. Registration for 01709 been allowed to register for voice failed If the problem persists, contact voice services (Circuit- your Airtime Provider.
  • Page 143 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 03600 to The Phone interface fails to 2-wire 03609 operate. Possible reasons: operational failure 1. Ground shorted. 1. Check the wires. 2. Power overload. 2. Wait until the event is cleared; then try again. 3.
  • Page 144 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 0802C The terminal was unable to Contact your distributor. Firmware update upload new firmware to the still fails antenna. after several retries 0802D The terminal was unable to Reboot the terminal. Then Firmware update upload new firmware to the update the software again.
  • Page 145 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 08036 The Radio silence function is If the Radio silence function Radio silence is activated. No transmission is should not be active, enter the activated allowed. web interface and select SETTINGS > Discrete I/O. Then clear the Enabled box for Radio silence.
  • Page 146 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 0804C The terminal is set up to use a Enter the web interface and The selected select SETTINGS > Satellite satellite that is not visible at satellite is not selection. the current GPS position. visible at current GPS Then select Auto to let the...
  • Page 147 Chapter 5: Maintenance and troubleshooting Explanation Remedy Event Text 0900F The fault may occur because Ensure that the temperature Antenna - PLL of extreme changes in conditions are stable, not too repeatedly temperature, or if the RF high or too low. When these looses lock synthesizer is defective.

  • Page 148: Logging Of Events

    Chapter 5: Maintenance and troubleshooting Logging of events Diagnostic report When you contact your distributor for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select HELPDESK. Then click Generate report.

  • Page 149: Reset Button

    Chapter 5: Maintenance and troubleshooting Reset button How to access the Reset button The terminal has a Reset button placed next to the SIM slot behind the SIM cover. The functions of this button is described in the next section. To push the Reset button, use a pointed device.

  • Page 150: List Of Reserved Ip Subnets

    Chapter 5: Maintenance and troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.

  • Page 151: Supported At Commands For Pppoe

    Chapter 5: Maintenance and troubleshooting Supported AT commands for PPPoE Overview of supported AT commands You can use PPPoE to issue AT commands to the terminal, for example to specify the Quality of Service parameters or which APN to use. The following AT commands are supported: •...
  • Page 152 Chapter 5: Maintenance and troubleshooting • <Max bitrate DL> is the maximum bit rate down link (32, 64, 128) • <Guaranteed bitrate UL> is the guaranteed bit rate up link (32, 64, 128) • <Guaranteed bitrate DL> is the guaranteed bit rate down link (32, 64, 128) Example: AT+CGEQREQ=1,1,64,64,64,64 AT+CGEQMIN Usage:...
  • Page 153 Chapter 5: Maintenance and troubleshooting Example: AT+CGTFT=1,1,0,87.48.134.251.255.255.255.0,6,20.21,1024.65535 AT+CGDSCONT Usage: AT+CGDSCONT is used to specify the Secondary Contexts relation to a Primary Context. The Secondary Context’s cid must be different from the Primary Context’s cid. The Secondary Context’s QoS must be set using the AT+CGEQREQ command explained above. Syntax: AT+CGDSCONT=<cid>,<p_cid>...

  • Page 154: Conformity

    EXPLORER 325 CE (R&TTE) The EXPLORER 325 is CE certified (R&TTE directive) as stated in the “Declaration of Conformity with R&TTE Directive”, enclosed in copy on the next page. This device complies with part 15 of the FCC Rules. Operation is subject to the following two...

  • Page 156: Glossary

    Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 157 Glossary EMEA Europe, Middle-East and Africa Federal Communications Commission. An independent United States government agency, directly responsible to Congress. FCC certification is normally required to make a product legal to be sold in the United States. G.3 fax Group 3 fax. A digital format for transmitting fax messages over a traditional phone line. Conforms to the ITU-T Recommendations T.30 and T.4.
  • Page 158 Glossary Local Area Network Light Emitting Diode Media Access Control Mega Bytes Network Address Translation. An Internet standard that enables a local-area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic.
  • Page 159 Glossary Quality of Service Radio Frequency. Electromagnetic wave frequencies between about 3 kilohertz and about 300 gigahertz including the frequencies used for communications signals (radio, television, cell-phone and satellite transmissions) or radar signals. Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc.
  • Page 160 Glossary Coordinated Universal Time. The International Atomic Time (TAI) with leap seconds added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich.

  • Page 161: Index

    Index Index Numerics 2-wire interface call local numbers, 27 barring, 72 setting call type, 68 closed user group, 74 forwarding, 71 holding, 29 line identification, 73 local, 26 access to settings making or receiving, 25 limit in web interface, 116 missed, received, outgoing, 54 activation to the terminal, 26...
  • Page 162 Index data limit, 108 ignition function, 12 profiles, 109 IMEI number, 48 traffic flow filters, 112 importing configuration, 105 data limit Inbox for SMS messages automatic shutdown, 108 replying, forwarding or deleting, 58 data limits, setting, 108 installation manual data sessions document number, v viewing ongoing, 49 interfaces and services...
  • Page 163 Index local numbers assigned, 27 phone book, 50 local phone call, 26 adding number, 51 logs, clearing, 107, 108 deleting all entries, 51 deleting an entry, 51 limited numbers, 122 modifying an entry, 51 Phone interface MAC address, 48 local numbers, 27 matrix of services and interfaces, 9 setting call type, 68 maximum for data, 108...
  • Page 164 Index remote on/off, 12 streaming class restricted dialling, 122 time limit, 108 rights for users Streaming IP, 32 in web interface, 116 activating, 35 router function, 32 definition, 32 Router mode, 88 subnet IP, reserved, 143 supplementary services supported, 9 using, 28 safety summary, iii support...
  • Page 165 Index waiting calls, 28, 73 web interface accessing, 41 browser settings, 41 definition, 41 navigation, 45 site map, 125 98-131305-B...
  • Page 166 98-131305-B www.cobham.com/satcom...

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