Emotiva AIRMOTIV User Manual page 21

What is not covered by this warranty?
This warranty does not apply: (i) to damage caused by use with products not manufactured by Emotiva,
where the non-Emotiva product is the cause of the damage; (ii) to damage caused by service or
maintenance performed by anyone who is not a representative of Emotiva; (iii) to damage caused by
accident, abuse, misuse, flood, fire, earthquake or other external causes; (iv) to a product or part that has
been modified after its retail purchase, where the modification caused or contributed to the damage; (v)
to consumable parts, such as batteries or failure of or damage to the Product caused by batteries; (vi) if any
Emotiva serial number has been removed or defaced on the product; (vii) glass or plastic panels, cabinetry,
trim or other appearance items; (viii) cosmetic wear or damage to remote controls by user.
EMOTIVA SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM
OR RELATED TO ANY DEFECTS IN OR DAMAGES TO ITS PRODUCTS. SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR
EXCLUSION MAY NOT APPLY TO YOU.
How do you get service?
In order to make a claim under the Warranty, you must:
1. Call or e-mail a customer service representative at 1-877-EMO-TECH (1-877-366-8324) or
support@emotiva.com. You must provide a description of your problem, the serial number of the Product
for which the warranty claim is being made, and the original purchase date.
2. Then, you will be provided with a warranty service authorization number ("WS").
3. Next, you must ship the Product to the following address, with the WS written in large, bold numbers
on the outside of the box, and with the letters "WS" written before the number, for example: WS1234.
Parcels arriving without a WS number on the outside of the box will be refused. The customer pays for the
shipping to Warrantor. Warrantor pays for the shipping back to the customer within the continental United
States only. Customer is responsible for shipping charges on all other warranty claims.
Emotiva Audio Corporation
Attn: Repair Department
139 Southeast Parkway Court
Franklin, TN 37064
Units will be refused by Emotiva for the following:
Product was sent without the WS#
Product was sent with inadequate packaging.
Product was damaged in transit.
Product was shipped collect for shipping charges.
How does state law apply?
This warranty gives you specific legal rights, and you may also have other rights which vary from state to
state.
What if my product is damaged on the way to you?
Emotiva is not liable for damages that may incur while an item is in transport to us. Please purchase
insurance when you ship your item. If your Product was not adequately packaged, we will refuse receipt
and the damaged package will be returned to you at your cost. If you do not have the original Emotiva
Audio packaging, please check with our sales department to purchase replacement-shipping cartons.
AIRMOTIV SPEAKERS
Page 19