Samsung GALAXY S 5 Important Information Manual page 44

Valley Drive, Mailstop VARESA0202-
2C682; Reston, Virginia 20191. Virgin Mobile
will provide a Notice of Dispute to you in
accordance with the "Providing Notice To
Each Other Under The Agreement" section
of this Agreement. Virgin Mobile will assign
a representative to work with you and try to
resolve your Dispute to your satisfaction.
You and Virgin Mobile agree to make
attempts to resolve the Dispute prior to
commencing an arbitration or small claims
action. If an agreement cannot be reached
within forty-five (45) days of receipt of the
Notice of Dispute, you or Virgin Mobile may
commence an arbitration proceeding or
small claims action.
Arbitration Terms, Process, Rules
and Procedures
(1) Unless you and Virgin Mobile agree
otherwise, the arbitration will be conducted
44 General Terms and Conditions of Service
by a single, neutral arbitrator and will take
place in the county of the last billing address
of the Service. The arbitration will be
governed by either: (a) rules that we mutually
agree upon; or (b) the JAMS Comprehensive
Arbitration Rules & Procedures (the "JAMS
Rules"), as modified by this agreement to
arbitrate, including the rules about the filing,
administration, discovery and arbitrator
fees. The JAMS rules are available on its
website at jamsadr.com. Notwithstanding
any JAMS Rule to the contrary or any other
provision in arbitration rules chosen, by
agreement, to govern the arbitration, we
each agree that all issues regarding the
Dispute are delegated to the arbitrator to
decide, except that only a court (and not the
arbitrator) shall decide any disagreements
regarding the scope and enforceability of
this agreement to arbitrate.
effective 1-17-15