Troubleshooting; Diagnosing Problems - LG WD1410SBW Owner's Manual

TROUBLESHOOTING

The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If the appliance does not function properly or does not function at all, check the following before you call for
service:

Diagnosing Problems

Symptoms
Rattling and clanking
noise
Thumping sound
Vibrating noise
Water leaks
Oversudsing
Water does not enter
washing machine or it
enters slowly
Water in the washing
machine does not drain
or drains slowly
Reason
Foreign objects such as coins
or safety pins may be in drum or
pump.
Heavy wash loads may produce a
thumping sound. This is usually
normal.
Have all the transit bolts and tub
support been removed?
Are all the feet resting firmly on
the ground?
Supply hoses or drain hose are
loose at tap or washing machine.
House drain pipes are clogged.
Water supply is not adequate in
that location.
Water supply tap is not
completely open.
Water supply hose(s) are kinked.
The filter of the supply hose(s)
clogged.
Drain hose is kinked or clogged.
The drain filter is clogged.
Solution
• Check all pockets to make sure that they
are empty. Items such as clips, matches,
pens, coins, and keys can damage both
your washer and your clothes.
• Close zippers, hooks, and drawstrings
to prevent these items from snagging or
tangling on other clothes.
• If sound continues, washing machine
is probably out of balance. Stop and
redistribute wash load.
• If not removed during installation, refer
to Installation guide for removing transit
bolts.
• Check that the appliance is perfectly level
(Use a spirit level).
• Check and tighten hose connections.
• Unclog drain pipe. Contact plumber if
necessary.
• Too much detergent or unsuitable
detergent may cause excessive foaming
which may result in water leaks.
• Check another tap in the house.
• Fully open tap.
• Straighten hose.
• Check the filter of the supply hose.
• Clean and straighten the drain hose.
• Clean the drain filter.
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