Parts And Accessories Inquiries; Resolving A Problem; Mercury Marine Service Offices; August - MerCruiser 3.0 TKS Owner's Manual

PARTS AND ACCESSORIES INQUIRIES

Direct any inquiries concerning Quicksilver replacement parts and accessories to your local
authorized dealer. The dealer has the necessary information to order parts and accessories
for you if they are not in stock. Only authorized dealers can purchase genuine Quicksilver
parts and accessories from the factory. Mercury Marine does not sell to unauthorized
dealers or retail customers. When inquiring on parts and accessories, the dealer requires
the engine model and serial numbers to order the correct parts.

Resolving a Problem

Satisfaction with your Mercury MerCruiser product is very important to your dealer and to
us. If you ever have a problem, question or concern about your power package, contact
your dealer or any authorized Mercury MerCruiser dealership. If you need additional
assistance:
1. Talk with the dealership's sales manager or service manager. Contact the owner of the
dealership if the sales manager and service manager have been unable to resolve the
problem.
2. If your question, concern, or problem cannot be resolved by your dealership, please
contact Mercury Marine Service Office for assistance. Mercury Marine will work with
you and your dealership to resolve all problems.
The following information will be needed by the Service Office:
• Your name and address
• Daytime telephone number
• Model and serial numbers for your power package
• The name and address of your dealership
• Nature of problem
Mercury Marine Service Offices are listed on the next page.

Mercury Marine Service Offices

For assistance, call, fax or write. Please include your daytime telephone number with mail
and fax correspondence.
Telephone
(405) 743 6566
(905) 567 MERC (6372)
(61) (3) 9791 5822
(32) (87) 32 32 11

90-860168070 AUGUST 2007

Fax Mail
Mercury MerCruiser
(405) 743 6570 3003 N. Perkins Rd.
Stillwater, OK 74075
Mercury Marine Ltd.
2395 Meadowpine Blvd.
(905) 567 8515
Mississauga, Ontario L5N 7W6
Canada
Mercury Marine Australia
132-140 Frankston Road
(61) (3) 9793 5880
Dandenong, Victoria 3164
Australia
Marine Power - Europe, Inc.
Parc Industriel de Petit-Rechain
(32) (87) 31 19 65
B-4800 Verviers,
Belgium
Section 8 - Customer Assistance Information
Page 93