Troubleshooting - Saeco INCANTO EXECUTIVE HD9712 User Manual

ENGLISH
86
Machine actions
The machine does not
turn on.
The drip tray gets fi lled
although no water is
drained.
Coff ee is not hot enough.
No hot water is dispensed. The steam/hot water dispensing
The machine does not fi ll
the cup/mug.
Coff ee does not have
enough crema (see note).
Milk does not froth.

TROUBLESHOOTING

This chapter summarizes the most common problems you could encoun-
ter with your machine. If you are unable to solve the problem with the
information below, visit www.saeco.com/support for a list of frequently
asked questions or contact the Philips Saeco hotline in your country. Con-
tact details can be found in the warranty booklet packed separately or at
www.saeco.com/support.
Causes
The machine is not connected to
the electric network.
The power button is on position
"0".
Water is sometimes drained auto-
matically by the machine into the
drip tray to manage the rinsing of
the circuits and ensure optimum
machine performance.
The cups/mugs are cold.
The beverage temperature in the
programming menu is set on Low.
You added cold milk to the coff ee.
spout is clogged or dirty.
The machine has not been pro-
grammed.
The blend is unsuitable, coff ee is
not freshly roasted or the grind is
too coarse.
The coff ee beans or the pre-
ground coff ee are too old.
The carafe is dirty or not inserted
correctly.
Solutions
Connect the machine to the electric
network.
Check that the power button is set to
"I".
This is a normal behaviour of the
machine.
Preheat the cups/mugs with hot water
or use the hot water dispensing spout.
Make sure that the temperature in the
programming menu is set on Normal
or High.
Cold milk lowers the temperature of
the fi nal product. Preheat milk before
adding it to the beverage.
Clean the steam/hot water wand
(see the "Cleaning and Maintenance"
chapter).
Inspect the spout to check that the
dispensing spout is not clogged. Make
a hole in the limescale using a pin or a
needle.
Access the beverage programming
menu and adjust the coff ee length set-
ting according to your personal taste
for each type of beverage.
Change coff ee blend or adjust grind-
ing as explained in the "Adjusting the
Ceramic Coff ee Grinder" chapter.
Make sure that you use fresh coff ee
beans or pre-ground coff ee.
Ensure that the carafe is clean and has
been correctly inserted.