Recon EAR FORCE 60P User Manual page 14

Troubleshooting Tips
No Sound
Possible cause
Incorrect Setup
Master Volume turned down
Loose connection
Voice Chat Issues
Possible cause
Incorrect Setup (PS4)
Incorrect Setup (Xbox One)
Incorrect Setup (PC)
Incorrect Program Settings (PC)
Mic Muted
If your issue is not resolved by these steps, please visit turtlebeach.com/support
Solution
Check that all of your cables are properly connected according to
the diagrams in the setup section of this user guide
Confirm that your Master Volume Setting is turned up.
1. Adjust the Master Volume Control on the in-line
volume control
Make sure all cables are firmly connected.
Solution
Check all of your settings are correct (pg 7)
Check all of your settings are correct (pg 8)
Confirm that your Headset/Mic is selected as the default audio
device in the Windows Playback/Recording Devices Tabs.
Some programs have their own audio settings, if you encounter
trouble with chat only in a certain program check that you are
configured correctly.
Slide the Mic Mute switch on the In-Line Controls
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