Tct Mobile Inc. Warranty - Alcatel one touch Pop icon Manual

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TCT Mobile Inc. Warranty.

TCT Mobile Inc. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material
or workmanship that results in product failure within the first twelve
(12) months from the date of purchase as shown on your original sales
receipt from an authorized sales agent. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company's option without
charge for parts or labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box items are
also warranted against defects and workmanship that results in product
failure within the first six (6) months period from the date of purchase
as shown on your original sales receipt. Such defect(s) will be repaired
or replaced (with new or rebuilt parts) at the company's option without
charge for parts or labor directly related to the defect(s).
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by
TCT Mobile Inc.;
• Modification or repair performed by individuals not authorized by
TCT Mobile Inc. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download
of files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device's event labels or serial
numbers (IMEI);
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• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand,
excess dust and any condition outside the operating guidelines;
• Rooted devices.
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCT Mobile Inc. or any of its affiliates be liable
for incidental or consequential damages of any nature whatsoever, including
but not limited to commercial loss, to the full extent those damages can be
disclaimed by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by calling 855-
368-0829 or going to (http://www.alcatelonetouch.com/usa/). We have
placed many self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In the case
that your wireless device is no longer covered by this limited warranty due
to time or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create
a user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return address
(No PO Boxes accepted), wireless carrier's name, alternate daytime phone
number, and email address with a complete problem description. Only ship
the device. Do not ship the memory cards, or any other accessories such as
the power adapter. You must properly package and ship the wireless device
to the repair center. TCT Mobile Inc. is not responsible for devices that
do not arrive at the service center or are damaged in transit. Insurance is
recommended with proof of delivery. Upon receipt, the service center will
verify the warranty conditions, repair, and return your device to the address
provided in the RMA.
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