CX2033/MC560MFP Maintenance Manual 052809B Oki Data CONFIDENTIAL...
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Oki Data CONFIDENTIAL Document Revision History Corrected items Person in Rev.No. Date charge Page Description of change 2008-11-10 ISSUE MFD1 Y. Shimizu 2008-12-25 Drawing Maintenance EP5 Y. Fujisawa 44158801TH Rev.2...
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Oki Data CONFIDENTIAL PReface This maintenance manual describes maintenance methods in filed of MC560/CX2033MFP targeting service personnel. Names of components that require procurement, such as printed circuit board, are assigned with numbers. (Example) ABCD-3 Printed circuit board The number is assigned to specify type of the component and is not the manufacturing version of the printed circuit board and so on.
Oki Data CONFIDENTIAL contents 1. confIGURatIon ....................8 System configuration ......................8 MFP configuration .......................10 Composition of optional items ..................... 11 Specifications ........................12 Interface specifications .......................18 1.5.1 Parallel interface specifications (N/A) ..............18 1.5.2 USB interface specifications ..................18 1.5.2.1 Outline of USB interface .................18 1.5.2.2...
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Oki Data CONFIDENTIAL Part replacement methods ....................75 4.2.1 Left side cover .......................75 4.2.2 Right side cover .....................76 4.2.3 Detachment methods of the scanner and printer ..........77 4.2.4 Scanner .........................78 4.2.4.1 ADF Unit ....................78 4.2.4.1.1 ASS'Y STOPPER ..............78 4.2.4.1.2 ASS'Y PAPER SUPPORT ...........78 4.2.4.1.3...
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Setup of CU Serial Number ..............191 6.4.3 Setup of destination .....................192 Updating Scanner Firmware .....................193 6.6.1 Updating with the OKI MFP Network Setup Tool ..........193 6.6.2 Updating by Running the Scanner in Loader Mode..........196 7. PeRIoDIcaL MaIntenance .................198 Recommended replacement parts ..................198 Cleaning ..........................198...
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Oki Data CONFIDENTIAL 7.6.3 Cleaning a Paper Jam ..................204 7.6.4 Replacing the ADF pad ..................205 8. tRoUBLesHootInG PRoceDURes ............206 Precautions prior to repair ....................206 Items to be checked prior to taking action on abnormal images ........206 Precautions when taking action on abnormal images ............206 Preparations for troubleshooting ..................206...
Oki Data CONFIDENTIAL CONFIGURATION System configuration MC560/CX2033MFP Printer Connection diagram Figure 1-1-1 represents the system configuration of the printer. Figure 1-1-1 44158801TH Rev.2...
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Oki Data CONFIDENTIAL MC560/CX2033MFP Scanner Connection Diagram Figure 1-1-2 represents the system configuration of the scanner. Printer I/F Printer Connector USB (5 Pin) Power (4 Pin) Motor 4 Pin Board 34Pin Scanner Main board ADF Board LINE 6 Pin Paper...
Oki Data CONFIDENTIAL MFP configuration The internal part of the MC560/CX2033MFP is composed of the following sections: • Electrophotographic processing section • Paper paths • Control sections (CU sect./PU sect.) • Operator panel • Power supply sections (High-voltage sect./low-voltage sect.) Figure 1-2 represents the configuration of the printer.
Oki Data CONFIDENTIAL Composition of optional items The following optional items are available for the printer: (1) Second tray (2) Duplex Unit DXU-C4D (3) Expansion Memory 256 MB / 512 MB MEM256E MEM512C For long printing, it is recommended to add an expansion memory.
Oki Data CONFIDENTIAL Specifications Category Item MC560/CX2033MFP Exterior Width 500mm Dimension Depth 600mm Height 575mm Weight about 37kg Width of print Width of print Engine speed Monochrome 32ppm (A4) Color 20ppm Fast print time Monochrome 8sec (A4) Color 11sec Warm-up time...
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Oki Data CONFIDENTIAL Category Item MC560/CX2033MFP Service life Printer life 420,000 pages, 5 years Max. 50,000 pages / mo. Print duty (M=L/12, A=L/12/5) Average 4,000 pages / mo. MTBF (2.3% duty) Not applicable MPBF 40,000 pages MTTR 20 minutes Toner life Approx.
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Oki Data CONFIDENTIAL Category Item MC560/CX2033MFP Operator panel 16 characters in 2 line (Roman alphabet/Japanese kana) No paper size indicated LED (Color) (Green x1, dark amber x1) Switch Status Paper out Provided switch/sensor Paper low Not provided Toner low Provided (Y.M.C.K)
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Oki Data CONFIDENTIAL Category Item MC560/CX2033MFP Life 240,000 scans or more, or 5 years Recommended daily scans Up to 1,000 pages a day Recommended Pad 50,000 scans Replacement Recommended Roller 200,000 scans Replacement Copy Color: 600 x 600dpi Copy Resolution...
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Oki Data CONFIDENTIAL Category Item MC560/CX2033MFP Scan Scanner Type Flatbed image sensor: Color CCD Scanning Element light source: CCFL Yes (face up) Auto Docu- Simplex 50 sheets ment Feeder (ADF) Duplex Warm-up Time Resolution 4800 x 4800dpi Optical: 600 x 1200dpi...
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Oki Data CONFIDENTIAL Category Item MC560/CX2033MFP JP11 x 2 (Line/TEL) Connentivity PSTN, PBX Line Compatibility ITU-T G3 (Super G3) Modem Speed 33.6Kbps 3sec./Page Transmission Time Document: ITU-T#1/MMR/Std (200 x 100dpi) Std: 200 x 100dpi, Fine: 200 x 200dpi, Fax Resolution...
Oki Data CONFIDENTIAL Interface specifications 1.5.1 Parallel interface specifications (N/A) 1.5.2 USB interface specifications 1.5.2.1 Outline of USB interface (1) Basic specifications USB (Hi-Speed USB supported) (2) Transmission mode Full speed (Max. 12Mbps ± 0.25%) High speed (Max.480Mbps ± 0.05%)
Oki Data CONFIDENTIAL EXPLANATION OF OPERATION Electrophotographic processing mechanism (1) Electrophotographic process The electrophotographic process is explained briefly below: 1. Charging A voltage is applied to the CH roller to electrically charge the surface of the OPC drum. 2. Exposure The LED head radiates light onto the charged OPC drum in accordance with the image signal.
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Oki Data CONFIDENTIAL 2. Exposure The light emitted from the LED head is radiated onto the charged surface of the OPC drum. The charge of the radiated part of the OPC drum attenuates according to the intensity of the light, forming an electrostatic latent image on the OPC drum surface.
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Oki Data CONFIDENTIAL 4. Transfer A sheet of paper is placed over the OPC drum surface, and an electric charge is given to the paper from its back side by the transfer roller. When a high voltage is applied to the transfer roller from the power source, the charge...
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Oki Data CONFIDENTIAL 6. Removal of Electricity Electrically charge on the OPC drum surface decveases by exppsing the OPC drum surface after transfer to the light. Charging roller Board for the light of the removal of electricity Light for the...
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Oki Data CONFIDENTIAL 8. Fuser The toner image which was transferred to the paper is applied heat and pressure as it passes between the heat roller and the backup roller, and it is therefore fused onto the paper. For the sake of safety, a thermostat is provided; it comes on to cut off the voltage supplied to the heater if the heat roller temperature rises above a certain preset temperature.
Oki Data CONFIDENTIAL Printing process The paper fed from Tray 1 or Tray 2 is carried by the paper feed roller, register roller L and transport roller. When the paper is fed from the MPT, it is carried by the MPT paper feed roller and register roller U.
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Oki Data CONFIDENTIAL (1) Paper fed from 1st Tray 1. As illustrated in Figure 2-1, when the solenoid is ON, the register motor rotates (Counterclockwise turn), transporting the paper until the IN1 sensor comes ON. (When the solenoid is ON, the paper feed roller is driven.) 2.
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Oki Data CONFIDENTIAL (3) Transport belt 1. As the transport belt motor rotates in the direction of the arrow, the transport belt is driven. The belt unit consists of one transport roller placed immediately underneath each color drum, with a transport belt inserted in between them.
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Oki Data CONFIDENTIAL (4) Up/down-motions of ID units 1. The up/down-motions of the ID units take place driven by the lift-up motor. 2. Figure 2-6 shows the motions of the different ID units when the printer is operated for color print. As the lift-up motor rotates (Clockwise turn), the lift-up link slides to the left, causing the ID units to come down, as can be seen in Figure 2-6.
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Oki Data CONFIDENTIAL (5) Fuser unit and paper output 1. As illustrated in Figure 2-8, the fuser unit and delivery roller are driven by the DC motor. As the fuser motor rotates (Counterclockwise turn), the heat roller is turned. This roller fixes a toner image by heat and pressure.
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Oki Data CONFIDENTIAL Outline of color drift correction The color drift correction is implemented reading the correction pattern that is printed on the belt with the sensor located inside the sensor shutter under the belt unit. This sensor is used to detect and correct the pattern.
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Oki Data CONFIDENTIAL Error checking methods and remedial methods The color drift correction test function among the other self-diagnostic functions is employed to check errors. (Subsection 5.3.2.6) Remedial methods against different errors • CALIBRATION (L or R), DYNAMICRANGE (L or R) Check 1: If the above indication appears, check the connected state of the sensor cable (FFC).
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Oki Data CONFIDENTIAL Outline of density correction method The density correction is implemented reading the correction pattern that is printed on the belt with the sensor located inside the sensor shutter under the belt unit. Automatic start timing of density correction: •...
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Oki Data CONFIDENTIAL Error checking methods and remedial methods The density correction test function among the other self-diagnostic functions is employed to check errors. (Subsection 5.3.2.7) Remedial methods against different errors • CALIBRATION ERR, DENS SENSOR ERR Check 1: If the above indication appears, check the connected state of the sensor cable.
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Oki Data CONFIDENTIAL Principle of toner sensor detection Toner LOW is detected by the toner sensor (Reflection sensor) installed inside the printer. The shielding plate is mounted inside the ID and rotates in synchronization with toner agitation. Moreover, the ID has a shutter fitted. The shutter is synchronized with the operation lever of the toner cartridge, and the toner sensor can detect that the toner cartridge has been loaded properly.
Oki Data CONFIDENTIAL Theory of Operation 2.3.1 Introduction Cold Fluorescent Analogu Signal Digital Signal Reflecte Board Imag Processor Scan USB Device Control Print Controller Panel Print Filing FTP HTTP Server RJ-45 Ethernet E-mail SMTP Server Copy USB Host Printer Figure 2.1 Theory of Operation The reflected rays of your original as shown in the above Figure 5.1 pass through the lens and...
Oki Data CONFIDENTIAL 2.3.2 Main Control Unit 2.3.2.1 System Diagram Figure 2.2 shows the system block diagram. To Printer From Printer Main Board USB 2.0 Host LCD Display & Control Control Panel To PC USB 2.0 Device Keyboard Mac/Phy. To Network...
Oki Data CONFIDENTIAL 2.3.2.2 Main Control Circuit This MC560/CX2033MFP is controlled by MIPS CPU. The CPU is configured with a 2.5MB external ROM program area, a 64MB external RAM work area. I/O Address Maps: ROM Area: Flash Layout 29LV040 (Flash 0)
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Oki Data CONFIDENTIAL • External I/O External I/O I/O Map External Interrupt ISP1581, USB2.0 Device Bank 2 INT1 OA982 Bank 3 INT0 Panel Bank 6 OA982-DMALED Bank 7 • PCI Device Device External Interrupt RTL8100C PCIA, ID=0x11 INT3 VT6212 PCIB, ID=0x12...
Oki Data CONFIDENTIAL 2.3.2.3 Video Circuit: The video circuit of this MC560 includes: 1. CCD driving circuit and motor control signal 2. CCD signal processing circuit. 1. CCD Driving Circuit & Motor Control Signal The CCD driving circuit is used to generate correct signals to the CCD, so that the CCD may generate the correct image data.
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Oki Data CONFIDENTIAL 2. CCD signal processing circuit Dout CCD Signal Processor The CCD signal processor includes all the necessary circuitry to perform three-channel conditioning and sampling. The signal chain consists of three-channel correlated double sampling (CDS) and programmable gain adjustment of the CCD output (PGA) is a 16 bit analog to digital connector (ADC) quantizes the analog signal.
Oki Data CONFIDENTIAL 2.3.2.4 Panel and LCD Module Circuit The circuit for Panel and LCD module controls the function of the entire module including the LCD Display, the push button on the Control Panel, and LED display. Pin assignment of LCD module...
Oki Data CONFIDENTIAL 2.3.2.5 Sensor Input The sensor input includes home position sensor. Home position sensor The home position of the carrier motor is detected by photo sensor. The photo transis- tor transmission to the photo sensor receiver circuit is shown below.
Oki Data CONFIDENTIAL INSTALLATION Cautions, and do's and don'ts • Do not install the MFP at high temperature or near fire. • Do not install the MFP in a location where chemical reaction can take place (laboratory, etc.). • Do not install the MFP in the proximities of inflammable solvents, such as alcohol, paint thin- ner, etc.
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Oki Data CONFIDENTIAL • Do not install the MFP in a location where its vent hole is blocked. • Do not install the MFP directly on a shaggy carpet or rug. • Do not install the MFP in a sealed room or other location with poor ventilation or permeabil- ity.
Oki Data CONFIDENTIAL Unpacking method Personal injuries may occur. Make sure to lift up this MFP by two or more persons, since it weighs Approx. 37kg. • Remove the four handles from the sides of the box, as illustrated below, and lift up the corrugated fiberboard box.
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Oki Data CONFIDENTIAL Moving MFP Note! Do not hold the scanner unit to carry. 47 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL MFP Installation Instructions • Install the MFP in a location where the following temperature and humidity are met: Ambient temperature: 10 - 32˚C Ambient humidity: 20 - 80 %RH(Relative humidity) Max. wet-bulb temperature: 25˚C • Use caution to avoid dew condensation.
Oki Data CONFIDENTIAL Listing of component units and accessories • Check to make sure that the component units are free from damage, dirt or other zirregulari- ties in the appearance. • Ensure that none of the accessories to the units is missing and that they are free from break- age or other flaw.
Oki Data CONFIDENTIAL Assembly Procedure 3.5.1 MFP main body Remove Protective Equipment 1) Remove the protective tape (5 places) and the paper on the front of the printer. Paper Protective Tape Note! Do not remove the transparent sheet on the ADF.
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Oki Data CONFIDENTIAL 7) Hold down the fuser unit lever (blue) in the direction of the arrow and remove the stopper-release (orange). Fuser unit lever (blue) Stopper-release (orange) Note! The stopper-release is necessary for printer transport. It should be kept.
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Oki Data CONFIDENTIAL Install the image drum cartridges 1) Gently take out four image drum cartridges with starter toner cartridges installed. Toner cartridge Image drum cartridge Note! • Do not move the blue levers of the starter toner cartridges. • Handle the image drum cartridges (the green cylinder part of them) with enough care because they are damaged very easily.
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Oki Data CONFIDENTIAL 4) Check the color of the label on each toner cartridge against the label on each image drum cartridge. 5) Gently set four image drum cartridges back into the printer. Image drum cartridge Label Labels 6) Rotate the lever of each toner cartridge fully in the direction of the arrow.
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Oki Data CONFIDENTIAL Install the parts of the scanner 1) Attach a paper tray, a paper support and a paper stopper. Paper Tray Paper Stopper Paper Support 2) Open the ADF unit to release the lock. ADF unit 54 /...
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Oki Data CONFIDENTIAL Loading paper in the paper cassette 1) Pull out the paper cassette. Note! Do not peel off the rubber attached to the plate. 2) Set the paper stopper securely, according to the paper size. Paper guide Paper stopper Plate 3) Loosen the paper well and line up its vertical and lateral edges.
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Oki Data CONFIDENTIAL Loading paper in the multi-purpose tray 1) Open the multi-purpose tray and also the paper supporter. Multi-purpose tray 2) Set the manual feed guide to the paper size. 3) Line up the vertical and lateral edges of the paper.
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Oki Data CONFIDENTIAL Placing Your Document(s) in the ADF 1) Make sure your document is free of staples, paper clips and is not worn. 2) If you have multiple pages, fan your document(s) to avoid occasional paper jam. The ADF can hold up to 50-page document at one time.
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Oki Data CONFIDENTIAL Placing Your Document(s) on the Glass 1) Open document(s) cover to reveal the glass. 2) Place your document(s) with the text FACE DOWN on the glass and align the document(s) in the upper-left corner of the glass as illustrated in the following figure.
Oki Data CONFIDENTIAL 3.5.2 Connection of power cable Power supply conditions • Observe the following conditions: AC: 110~127V±10%/220~240V±10% Power frequency: 50Hz or 60Hz ± 2Hz Approx. 37kg • If the available power is unstable, use a voltage regulator or the like.
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Oki Data CONFIDENTIAL Connecting the power cord Note! Ensure that the power switch is in OFF (O). 1) Insert the power cord into the MFP. 2) Connect the grounding wire to the ground terminal. 3) Insert the power plug into the power outlet.
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Oki Data CONFIDENTIAL Checking color copy movement 1) Fan sheets of paper and align edges. 2) Place color document(s) with the text face up in the paper tray of the ADF unit. Paper tray Text face up 3) Press the color copy button.
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Oki Data CONFIDENTIAL Turning off the power When a hard disk (optional) is not equipped, the power can be turned off as is. Note! Do not turn off the power while the MFP is printing. On the MC560/CX2033MFP equipped with the built-in type hard disk (optional), do not outright turn off the power, but follow the procedure described below.
+256MB(512MB) MEM512C +512MB(768MB) Note! • Be sure to use genuine Oki Data parts. If any other parts are used, the MFP will not function. • To conduct long print on the MC560/CX2033MFP, it is recommended to add a 256MB expansion memory.
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Oki Data CONFIDENTIAL (2) Installation of second tray unit This tray is intended to increase the amount of paper that can be loaded in the MFP. It holds 530 sheets of 70kg ream weight paper, allowing to print 930 sheets continuously when com- bined with the standard paper cassette and multi-purpose tray.
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Oki Data CONFIDENTIAL (3) Installation of duplex unit This unit is used for printing on two sides of paper. Note! For two-sided printing, it is recommended to add an expansion memory. For details, see "Expansion memories". Type: DXU-C4D Turning OFF the MFP power and disconnecting the power cord Note! If an expansion memory is installed with the power switched ON, the MFP may be broken.
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Oki Data CONFIDENTIAL (4) Installation of built-in type hard disk This is a built-in type hard disk to be added to the MFP. It is used to conduct confirmation print, authentication print, to store print jobs, or to make buffer print, and also when the [ COLLATE FAIL] is indicated in a section-by-section print.
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Oki Data CONFIDENTIAL Installing the built-in type hard disk 1) Insert part "a" of the built-in type hard disk into hole "b" of the MFP main body, and align the positions of the screw holes. 2) Install the two screws.
Oki Data CONFIDENTIAL 3.5.4 Confirmation of recognition of optional items To check to see whether or not the optional items have been installed properly, execute the Menu Map print by referring to "3.6 Menu Map print. (1) Confirmation of recognition of expansion memory Checking the contents of the Menu Map.
Oki Data CONFIDENTIAL Menu Map print This print is intended to ensure that the MFP operates normally. 1) Load A4 paper in the tray. 2) Press the "Menu +" switch several times to cause [Information Menu] to be displayed. 3) Press the "Set"...
Oki Data CONFIDENTIAL Connection methods <USB connection> Preparing a USB cable Note! • No MFP cable is supplied with the MFP. Provide one separately. • Prepare a USB type cable separately. • When connection is to be made in "Hi-Speed" mode of USB2.0, use a USB cable conforming to the Hi-Speed specification.
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Oki Data CONFIDENTIAL <LAN cable connection> Preparing a LAN cable Switching off the MFP and computer 1) Plug the Ethernet cable into the Network interface connector of the MFP. 2) Insert the Ethernet cable into the hub. Network interface connector 71 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL Confirmation of paper used by the user Load the media used by the user in the MFP, make Media Type/Weight settings, execute the Menu Map/Demo print, and check to make sure that the printouts are free from toner flaking.
Oki Data CONFIDENTIAL REPLACEMENT OF PARTS This section explains the field replacement procedures for parts, assemblies and component units. While those replacement procedures refer to the disassembling of parts, follow the same procedures inversely for reassembling them. The part numbers (1, 2, etc.) employed in this manual are different from those assigned in the corresponding configuration diagrams of Disassembly for Maintenance (44158801TL) and RSPL (44158801TR).
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Oki Data CONFIDENTIAL [Maintenance Tools] Table 4-1-1 indicates the tools necessary to replace printed-circuit boards and component units. Table 4-1-1 Maintenance Tools Service Tools Q' ty Place of use Remarks No. 2-200 Philips 3~5 mm screws screwdriver, Magnetized No. 3-100 screwdriver No.
Oki Data CONFIDENTIAL Part replacement methods This subsection explains the replacement methods for the parts and assemblies illustrated in the disassembly system diagram below. 4.2.1 Left side cover (1) Open the scanner. (2) Open the top cover. (3) Open the feeder unit.
Oki Data CONFIDENTIAL 4.2.2 Right side cover (1) Open the scanner. (2) Open the top cover. (3) Open the feeder unit. (4) Remove screw , and detach right side cover . (Tool No.1) Scanner Top cover Feeder unit 76 /...
Oki Data CONFIDENTIAL 4.2.3 Detachment methods of the scanner and printer (1) Detach left side cover and right side cover.(See Subsection 4.2.1,4.2.2) (2) Remove the four screws , and detach the scanner . (Tool No.1) Stand-unit-R Top-cover Stand-unit-L Stand-unit-L Stand-unit-R Note! •...
Oki Data CONFIDENTIAL 4.2.4 Scanner 4.2.4.1 ADF Unit 4.2.4.1.1 ASS'Y STOPPER (1) Slide the ASS'Y STOPPER in the arrow direction and remove it. 4.2.4.1.2 ASS'Y PAPER SUPPORT (1) Pull the ASS'Y PAPER SUPPORT in the arrow direction and remove it.
Oki Data CONFIDENTIAL 4.2.4.1.3 ASS'Y PAPER TRAY (1) Hold the both sides of the ASS'Y PAPER TRAY tightly. While keeping the both sides on a level, lift up the ASS'Y PAPER TRAY in the arrow direction and remove it. Hold here.
Oki Data CONFIDENTIAL 4.2.4.1.5 ASS'Y PAD (1) Raise the center of the ADF front cover in the arrow direction and open the ADF front cover (2) Pinch the clicks on both sides of the ASS'Y PAD with your fingers. While bending the clicks, pull up the pad.
Oki Data CONFIDENTIAL 4.2.4.1.6 ASS'Y HINGE LIGHT/HEAVY (1) Remove the screw and remove cover-ADF-wire and detach the ADF-Cable in the ar- row A direction. (2) Open the ADF unit (3) While pulling up the ADF unit , release the lock of the ASS'Y HINGE LIGHT , insert- ing a slot screwdriver into the notch as shown in the figure.
Oki Data CONFIDENTIAL 4.2.4.1.7 ADF LEVER RELEASE (1) Remove the two screws and remove the ADF LEVER RELEASE ASSY (2) Remove the screw of the ADF LEVER RELEASE ASSY 82 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.2.4.1.8 ASS'Y ADF DOCUMENT (with Hinge) (1) While referring to sections 4.2.4.1.1 to 4.2.4.1.3, remove the ASS'Y STOPPER , the ASS'Y PAPER SUPPORT , the ASS'Y PAPER TRAY ASS'Y ADF DOCUMENT (with Hinge) 83 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.2.4.2 Flatbed unit 4.2.4.2.1 ASS'Y CONTROL PANEL (1) Remove the three screws . (Figure 1) (2) Pull the front of the ASS'Y CONTROL PANEL in the direction of arrow A and then slide the ASS’Y in the direction of arrow B to remove it. (Figure 2) (3) Disconnect the cable .
Oki Data CONFIDENTIAL 4.2.4.2.2 ASS'Y MAIN BOARD, ASS'Y STAND-L, R (1) Detach the scanner. (See Subsection 4.2.3) (2) Remove the screw and remove cover-ADF-wire and detach the ADF-cable in the ar- row A direction. (3) Open the ADF unit (4) While pulling up the ADF unit...
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Oki Data CONFIDENTIAL (5) Turn over the flatbed unit. (6) Remove the seven screws and open the ASS'Y MAIN BOARD . Disconnect all the connectors and remove the ASS'Y MAIN BOARD . (See 4.4 Precautions for Main Board Replacement) (7) Remove the three screws...
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Oki Data CONFIDENTIAL (8) Remove the two screws and detach Hinge-Cover-Upper-L/R (9) Remove the core . (10) Remove the four screws and remove the ASS'Y STAND-L (11) Remove the four screws and remove the ASS’Y STAND-R with cable. Cable 87 /...
Oki Data CONFIDENTIAL 4.2.4.2.3 ASS'Y FLATBED UNIT (1) While referring to sections 4.2.4.2.1 to 4.2.4.2.2, remove the ASS'Y CONTROL PANEL and the ASS'Y MAIN BOARD ASS'Y FLATBED UNIT 88 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.2.5 Printer 4.2.5.1 Face-Up Tray (1) Open face-up tray into the direction of the arrow, free the engagement on either side of it while deflecting the tray, and remove the tray. 89 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.2.5.2 Rear cover (1) Open the face-up tray. (2) Remove two screws (silver) . (Tool No. 1) (3) Insert the flat-tipped screwdriver (Tool No. 3) into hole A, as illustrated in Figure (2), and release two claws A.
Oki Data CONFIDENTIAL 4.2.5.3 LED Assy/LED Assy springs (1) Open the top cover. (2) After disconnecting the cable, first free hook part A by applying force in the direction of the ar- row, as illustrated in Figure (2), and then, free hook part B, to finally remove LED Assy...
Oki Data CONFIDENTIAL 4.2.5.4 Control PCB (1) Detach the scanner. (See Subsection 4.2.3.) (2) Remove the two screws , and detach cover-stay(R) (3) Remove the two screws , and detach plate shield drawer (4) Remove the two screws , and detach cable-clamp .
Oki Data CONFIDENTIAL 4.2.5.5 Print engine controller PCB (1) Remove the plate shield Assy. (See Subsection 5.2.5.4 (1) through (3).) (2) Remove all the connectors and two screws (silver) , and disassemble the print engine controller PCB . (Tool No. 1)
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Oki Data CONFIDENTIAL Figure 4-2-7-1 Cable route diagram of print engine controller PCB SCANNER BELTIDUP HVOLT RELAY OPTION POWER Figure 4-2-7-2 Connection diagram of print engine controller PCB 94 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.2.5.6 Top cover assembly (1) Detach the scanner. (See Subsection 4.2.3) (2) Detach the rear cover. (See Subsection 4.2.5.2) (3) Remove the plate shield assembly, and then, the control PCB. (See Subsection 4.2.5.4) (4) Remove the two screws and detach cover-stay(L), stay-guide-L-Assy.
Oki Data CONFIDENTIAL 4.2.5.7 Top cover (1) Detach the top cover assembly. (See Subsection 4.2.5.6.) (2) Detach the Holder-post (3) Detach the Link-A and Link-B (4) Remove ten screws (black) , and detach cable cover and top cover . (Tool No. 1) 96 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.2.5.8 Controller Panel Assy Open the top cover. (2) Open the feeder unit. (3) Detach the right side cover. (See Subsection 4.2.3.) (4) Remove the plate shield assembly. [See Subsection 4.2.5.5 (2).] (5) After unplugging the connector of the control panel assembly, free the hook.
Oki Data CONFIDENTIAL 4.2.5.9 Board PRP/ Top Cover Handle (1) Detach the control panel assembly. (See Subsection 4.2.5.8.) (2) Release two claws A, as illustrated in Figure (2), and remove frame OP , lever lock and spring compression (3) Release two claws B by forcing in the flat-tipped screwdriver (Tool No. 3), and remove the...
Oki Data CONFIDENTIAL 4.2.5.10 Low-Voltage Power Supply / Low-Voltage Fan / Hopping Motor / Fuser Motor Electric shock can occur. When replacing the low voltage power supply, there is a danger of electric shock. Be sure to wear an insulation gloves or do not touch the electrically conduction areas or terminal directly by hand during the part replacement work.
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Oki Data CONFIDENTIAL Claws C Claws D Claws E PRN PCB Short-circuit plug for CN6 Low-voltage power supply POWER connector Fuser unit I/F connector AC switch Notes! CN6: Switching connector for AC input voltage setting Short-circuit plug to be equipped for 100-V system/Short-circuit plug not to be equipped for...
Oki Data CONFIDENTIAL 4.2.5.11 Guide Eject Assy / Color Register Assy / Board-PRY (1) Detach the left side cover, right side cover, rear cover, and top cover assembly. (See Sub- sections 4.2.1, 4.2.2, 4.2.5.2, and 4.2.5.6.) (2) Remove the print engine controller PCB, control PCB, and low-voltage power supply. (See Subsections 4.2.5.4, 4.2.5.5, and 4.2.5.10 (3).)
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Oki Data CONFIDENTIAL Heater thermistor & F cut (Black & white) Exit sensor Heater AC (Black & white) Belt thermistor Belt motor Belt thermistor Color registration sensor Color registration sensor Density sensor REPLAY Board-PRY Belt motor (To print engine controller PCB)
Oki Data CONFIDENTIAL 4.2.5.12 Fan (Fuser)/ Belt Motor / High-Voltage Power Supply Board / Cover-Open Switch (1) Detach the left side cover. (See Subsection 4.2.1.) (2) Remove screw (silver) , unplug the connector, and disassemble belt motor . (Tool No. 1) (3) Detach rear cover .
Oki Data CONFIDENTIAL 4.2.5.13 MPT Assy (1) Open MPT Assy (2) Release the two stoppers by opening the two arms of MPT Assy toward the outside, pull the assembly in the direction of the arrow to free the two fulcrums, and detach MPT...
Oki Data CONFIDENTIAL 4.2.5.14 Feeder Unit / Board-RSF/ MPT Hopping Roller / Frame Assy Separator / Cover Front (1) Open the top cover. (2) Remove the plate shield, and unplug the connector. (See Subsection 4.2.5.4.) (3) Free the claws of Stay L...
Oki Data CONFIDENTIAL 4.2.5.15 Board-PRZ Lift-Up Motor/Solenoid/Paper-End Sensor (1) Detach the left side cover, right side cover, rear cover, top cover unit, and feeder unit. (See Subsections 4.2.1, 4.2.2, 4.2.5.2, 4.2.5.6 and 4.2.5.14.) (2) Disassemble the print engine controller PCB and control PCB. (See Subsection 4.2.5.4, 4.2.5.5 and 4.2.5.10 (3).)
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Oki Data CONFIDENTIAL View A Install aligninig the two position cut as mark figure. Lift-up motor Install aligninig the two position cut as mark figure. Align the motor and connector in position to the arrow. View A Lever-Solenoid 107 /...
Oki Data CONFIDENTIAL 4.2.5.17 Shaft Eject Assy(FU) / Shaft Eject Assy(FD) / Eject Sensor (1) Remove the eject Assy. (See Subsection 4.2.5.11.) (2) Free the two claws, and divide the Assy between guide into lower and guide eject up- (3) Remove gear idle eject...
Oki Data CONFIDENTIAL 4.2.5.18 Fuser Unit (1) Open the scanner. (2) Open the top cover. (3) Lift up the lock levers (2, blue) of the fuser unit in the direction of the arrow, and remove fuser unit Scanner (Blue) Top cover 110 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.2.5.19 Belt Unit (1) Open the scanner. (2) Open the top cover. (3) Remove ID unit (4) Turn the lock levers (2, blue) of belt unit in the direction of the arrow , and hold belt unit by the levers (Blue) to remove it.
Oki Data CONFIDENTIAL Lubricating points This subsection indicates the lubricating points of the printer. Conversely, it means that any other parts than the specified lubricating points must not be lubricated. There is no need to lubricate in the midst of a disassembling job. However, if lubricating oil has been wiped off, supply the specified oil.
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Oki Data CONFIDENTIAL 43070301 Plate-Assy.-Base Gear-Z24-50-HP Post EM-30L Class A EM-30L Class A Both sides EM-30L Class A EM-30L Class A Gear-Planet-HP Bearing Cross-Section EM-30L Class C EM-30L Class A EM-30L Class C Stopper-HP Post EM-30L Class A EM-30L Class A...
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Oki Data CONFIDENTIAL 42049701 Guide-Assy.-Cassette-L Apply a normal amount of Molycoat(EM-30L) to the hatched portions Guide-Casette-L EM-30L Class C 43294901 Guide-Assy.-Cassette-R Apply a normal amount of Molycoat(EM-30L) to the hatched areas Guide-Casette-R EM-30L Class C 114 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL 43073201 Gear-Assy.-HP Holder-Gear-A Apply a normal amount of Molycoat(EM-30L) to the hatched areas EM-30L Class C -1 43070501 Plate-Ass.-Side-R Apply a normal amount of Molycoat(EM-30L) to the hatched areas EM-30L Class C Bracket-Inner(Caulking) 115 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL -2 43070501 Plate-Ass.-Side-R Gear-LiftUp-Z21Z34 Apply a normal amount of Molycoat(EM-30L) Do not apply grease here to the hatched areas EM-30L Class C Gear-LiftUp-Z21Z34 Apply a normal amount of Molycoat(EM-30L) to the hatched areas EM-30L Class C Apply MOLYKOTE (EM-30L)
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Oki Data CONFIDENTIAL -4 43070501 Plate-Ass.-Side-R Apply MOLYKOTE (EM-30L) in a small quantity to the hatched parts. EM-30L ClassA Apply MOLYKOTE (EM-30L) in a normal quantity to the gear tooth tip. EM-30L ClassC Gear-LiftupR-Z56 Apply a normal amount MOLYKOTE (EM-30L)
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Oki Data CONFIDENTIAL 43074901 Plate-Ass.-Side-L Apply MOLYKOTE (EM-30L) in a small quantity to the hatched part. EM-30L Class A Apply MOLYKOTE (EM-30L) in a normal quantity to the gear tooth tips. EM-30L Class C Gear-Liftup-Z56 Link-Liftup-L Post-Gearldle-L Gear-Liftup-Z32 Apply MOLYKOTE (EM-30L) in a small quantity to the hatched part.
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Oki Data CONFIDENTIAL 42071401 Holder Assy.-Regist-L Apply MOLYKOTE (EM-30L) in a normal Holder-Regist-L quantity to the hatched parts (parts having the rotation shafts inserted). EM-30L Class C 42071901 Holder Assy.-Regist-R Holder-Regist-R Apply MOLYKOTE (EM-30L) in a normal quantity to the hatched parts (parts having the rotation shafts inserted).
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Oki Data CONFIDENTIAL 43122601 Fuser-Assy Cam-Release Lever-Release Plate-Side-R-Caulking(Fuser) Class C Apply HP-300(normal amount) to hatched area Gear-Fuser-(Z35) Do not apply grease to the boss. Gear-Idle-(Z21) Do not apply grease to the gears. 43070401 Cassette-Assy Assemble after applying MOLYKOTE (EM-30L) to the hatched parts in the illustration below (both right and left).
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Oki Data CONFIDENTIAL 43301501 Guide-Assy.-Eject-U 43560401~ Guide-Assy.-Eject-U Guide-Eject-Upper Apply MOLYKOTE (EM-30L) in a normal quantity to the gear tooth flanks, shaft surfaces and flanges (6 points). Grease must not stick to the paper paths. EM-30L Class C Shaft-Assy.-Eject(FD) Apply MOLYKOTE (EM-30L) in a normal quantity to the bearings (2 points).
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Oki Data CONFIDENTIAL 43070201 Frame-Assy.-Base Apply PM in a small quantity to the hatched part. (1) Applying method: Wipe the part with a cloth slightly impregnated with PM. (2) After applying PM, insert and pull out the cassette several times to ensure that no noise is emitted.
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Oki Data CONFIDENTIAL -1 43070101 Printer-Unit Apply MOLYKOTE (EM-30L) in a normal quantity to the tips of the terminals (4 points). Plate-Ass.-Side-L EM-30L Class C Plate-Driver-PU(Caulking) Apply MOLYKOTE (EM-30L) in a normal quantity to the post. EM-30L Class C Apply MOLYKOTE (EM-30L) in a normal quantity Gear-Idle-Belt to the gear tooth flanks.
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Oki Data CONFIDENTIAL -2 43070101 Printer-Unit Apply MOLYKOTE (EM-30L) in a normal quantity to the hatched parts. EM-30L Class C Plate-Ass.-Side-R Spring-Torsion-L Apply PM to the slot parts of the solid coiling of this torsion spring using a brush. Spring-Torsion-R...
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Oki Data CONFIDENTIAL 43079601PA Belt-Unit Apply MOLYKOTE (EM-30L) Apply MOLYKOTE (EM-30L) in a small in a normal quantity to the bearings quantity to the inside of Bearing-TR (both sides). (Belt) (4 points). EM-30L Class C EM-30L Class A Enlarged view...
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Oki Data CONFIDENTIAL 42626501 Sensor-Assy-Color-Regist Plate-Sensor-C.Regist Shaft-Cover-Sensor Apply MOLYKOTE (EM-30L) in a small quantity to the hatched parts (At both Sides)(8 points). EM-30L Class A MOLYKOTE must not stick to the surfaces of Cover Sensor-C. Regist. Cover-Sensor-C.Regist 126 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL 43081301 Roller-Assy.-Idle(FD) Disassembled view Range in which grease must not stick 127 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL 43301601 Roller-Assy.-BIAS(FU)C Grease applying method: Range in which grease must not stick 128 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL 43585301PA Cover-Assy-Top Grease prohibition to post Holder-Post Apply a normal amount of MOLYKOTE (EM-30L) to post (hatching portions) ClassA 129 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL 43613901PA Stay-Guide R Assy (735MFP) Apply a normal amount Apply a normal amount of MOLYKOTE (EM-30L) of MOLYKOTE (EM-30L) to post to hatching portions Class B Class B Apply a normal amount of MOLYKOTE (EM-30L) to post...
For this reason, to prevent the use’s information from leaking, be sure to delete all the e-mail addresses and server profiles by using the OKI MFP network setup tool before removing a used main board each time.
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Oki Data CONFIDENTIAL Enter the password and click [Login]. Select all e-mail addresses in the list and then select [Tools] and [Export]. Specify the location to save, type the file name and click [Save]. 132 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL Select [Address Book] and [Delete]. Select [Yes]. Look in the operation panel of MC560 to make sure that the address book has become empty. 133 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.4.1.2 Steps of importing the exported data Run the OKI MFP network setup tool. Select the relevant device icon and click the “Address Book Edit” icon in the toolbar. Enter the password and click [Login]. 134 /...
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Oki Data CONFIDENTIAL Select [Tool], [Import] and [File...]. Select the data file saved by step of 4.4.1.1 and click [Open]. Select all e-mail addresses that you want them imported to the new main board, and click [OK]. Look in the operation panel of MC560 to make sure that the data has been imported to theaddress book.
Oki Data CONFIDENTIAL 4.4.2 Deleting Server Profiles 4.4.2.1 Steps of exporting and deleting data Run the OKIMFP network setup tool. Select the relevant device icon and click the “Scan To Profile Edit” icon in the toolbar. Enter the password and click [Login].
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Oki Data CONFIDENTIAL Select all profiles in the list and then select [Tool] and [Export...]. Specify the location to save, type the file name and click [Save]. 137 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL Select [Profiles] and [Delete]. Select [Yes]. Look in the operation panel of MC560 to make sure that the FTP address book has been empty. 138 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 4.4.2.2 Steps of importing the exported data Run the OKIMFP network setup tool. Select the relevant device icon and click the “Scan To Profile Edit” icon in the toolbar. Enter the password and click [Login]. 139 /...
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Oki Data CONFIDENTIAL Select [Tool], [Import] and [File...]. Select the data file saved by step of 4.4.2.1 and click [Open]. Select all e-mail addresses that you want them imported to the new main board, and click [OK]. Look in the operation panel of MC560 to make sure that the data has been imported to the FTP address book.
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Oki Data CONFIDENTIAL (8) Fax Mode button This button is used to switch the mode of the scanner to Fax mode, lights up when pressed and stays blue. After pressing this button, some settings related to fax functions become available. If the device is not operated in the selected period of time (20 sec. to 180 sec.) to switch to standby mode, Fax mode is switched to standby mode that is set as the default mode.
Oki Data CONFIDENTIAL 5.1.2 LED/LCD The front panel is equipped with 19 LEDs, two LED buttons, a 2-digit digital display, a 3-digit digital display, and a 24-character × 2-line backlit LCD. (1) LEDs 100%: Lights up when 100% is selected to copy.
Oki Data CONFIDENTIAL 5.1.3 Control Panel Part A Part B Part C Part A: Copy Area Scaling Area: Used to reduce document down to 25% or enlarge it up to 400%. 1. Increase scaling in 1% increment up to 400% 2.
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Oki Data CONFIDENTIAL Part B: LCD-display & Function Keys: Used to display current operation and select working mode. Function Keys and others: (Shown in Europe style) Used to indicate the number of copies. Used to choose the copy mode. (also the default working mode) Used to choose the Send e-mail, or Send Server mode.
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Oki Data CONFIDENTIAL Part C: Start & Other Keys: (Shown in Europe style) Used to select special requirement or the start key to send or copy your document(s). Used to set up the printer and the scanner. Used to change scanner setting to factory default value.
Oki Data CONFIDENTIAL MAINTENANCE MENUS The adjustment of this printer can be implemented using the maintenance utility and also by key input through the operator panel. This printer provides maintenance menus, apart from the normal menus. Select the menu that best suits the purpose of your intended adjustment.
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Oki Data CONFIDENTIAL Table 6-1 Maintenance menu indication table (2/3) Category Item(1st Line) Value(2nd Line) DF Function CONFIG MENU CODESET TYPE1 This menu is displayed on the printers TYPE2 for all destinations. TYPE1: Does not indicate Russian/ Greek. TYPE2: Indicates Russian/Greek.
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Oki Data CONFIDENTIAL Table 6-1 Maintenance menu indication table (3/3) Category Item(1st Line) Value(2nd Line) DF Function PERSONALITY IBM PPR III XL ENABLE Changes the default of support PDL DISABLE language for each destination. The PDL language disabled in this...
Oki Data CONFIDENTIAL Maintenance utility The maintenance utility is used to perform the adjustments of Table 5-2. Details of the maintenance utility are described below. (1) Maintenance Utility Operation Manual: 42678801FU01 Rev5 or later (Japanese) 42678801FU02 Rev5 or later (English) (2) The maintenance utility programs are indicated below.
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Oki Data CONFIDENTIAL Table 6-2 Maintenance Utility Adjustment Items (1/3) Operation on Section No. of Operator Panel Item Adjustment the Maintenance (Section No. corresponds to Utility Operation the Maintenance manual) PU (PRF) Board Copying of the EEPROM of PU PCB.
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Oki Data CONFIDENTIAL Table 6-2 Maintenance Utility Adjustment Items (2/3) Operation on Section No. of Operator Panel Item Adjustment the Maintenance (Section No. corresponds to Utility Operation the Maintenance manual) 12 Setup of sensitivity Setup of the sensitivity correction value of color...
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Oki Data CONFIDENTIAL Table 6-2 Maintenance Utility Adjustment Items (3/3) Operation on Section No. of Operator Panel Item Adjustment the Maintenance (Section No. corresponds to Utility Operation the Maintenance manual) 28 Counter indication Verification of the counters for consumable Subsect. 2.4.1.5.7 Subsect.
Oki Data CONFIDENTIAL Functions of user's maintenance menu 6.3.1 Maintenance menu (For end users) There is a maintenance menu category among the normal menu categories. (Different from the system maintenance menus) The items that can be set under this menu are indicated below.
Oki Data CONFIDENTIAL 6.3.2 Self-diagnostic mode Individual explanation of LEVEL0 and LEVEL1. 6.3.2.1 Operator panel The explanation of the operations relating to the self-diagnosis presupposes the following operator panel layout. (1) Transition of menu items Self-diagnostic Level transition is possible only when a part is displayed.
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Oki Data CONFIDENTIAL (1) Switchover of menu items LEVEL0 The transition of xxxxx is activated when [BACK] or [ONLINE] is pressed and held down, or [MENU+] or [MENU-] is pressed briefly. The transition of xxxxx is activated with [MENU+] or [MENU-].
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Oki Data CONFIDENTIAL 157 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 6.3.2.2 Normal self-diagnostic mode (Level 1) The menus of the normal self-diagnostic mode are indicated below. Table 6-3 Maintenance Utility Adjustment Items Maintenance Utility Item Self-diagnosis Menu Adjustment ML3100/C3100 ML5200/ML5400 (Without a Panel) (With a Panel) Switch scan test SWITCH SCAN Checking of inlet sensor and switch No.23...
Oki Data CONFIDENTIAL 6.3.2.2.1 Activation method for self-diagnostic mode (Level 1) The system maintenance menu mode is activated when the power is turned on with the MENU+ and MENU- keys held down simultaneously Press the MENU+ or MENU- key several times, until "ENGINE DIAG MODE" is displayed.
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Oki Data CONFIDENTIAL RFID antenna M RFID antenna K RFID antenna C Toner sensor Y Toner sensor M Toner sensor K Toner sensor C RFID antenna Y Cover-open SW Fuser unit thermistor Upper Write sensor Fuser unit thermistor Upper, compensation...
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Oki Data CONFIDENTIAL 161 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 6.3.2.4 Motor clutch test This self-diagnosis is practiced to test motors and clutches. Activate the self-diagnostic mode (Level 1), press and hold down the MENU+ or MENU- key, until "MOTOR & CLUTCH TEST" appears in the upper line of the display section, and then, press the ENTER key.
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Oki Data CONFIDENTIAL Fuser motor (Registration shutter) ID motor Duplex ID Up/Down motor print solenoid Duplex print clutch Tray 1 Hopping motor (Registration motor, front motor) Duplex Hopping print motor solenoid Tray 2 clutch Belt motor Tray 2 motor Figure 6-2...
Oki Data CONFIDENTIAL 6.3.2.5 Test print This self-diagnosis is practiced to print test patterns built in PU. Other test patterns are stored in the controller. This print cannot be used to check the print quality. To diagnose abnormal images, follow Section 7.
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Oki Data CONFIDENTIAL Notes! PAGE setup ---------------------- After shifting the digit of the set value with the MENU+ key or MENU- key, press the ONLINE key. The set value will be incremented. Pressing the CANCEL key decrements it. COLOR setup ------------------- Pressing the ENTER key after selecting ON causes the data indicated below to appear on the panel.
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Oki Data CONFIDENTIAL Pattern 3 Pattern 4 Pattern 5 Pattern 6 Note! If the solid print (Pattern 7) available among the local print functions is conducted with 100% of each color, offset will take place. To prevent this offset, it will be necessary to make the print setup of each color as specified in 3 of Subsection 6.3.2.5...
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Oki Data CONFIDENTIAL • When print is executed, the following message is displayed: P: Number of test-print pages (Unit: sheets) W: Print wait time (Unit: seconds) • Pressing the MENU+ key switches over the indication. U: *** = Measured value of upper heater temperature [Unit: ˚C] [###] = Target temperature for print execution [Unit: ˚C]...
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Oki Data CONFIDENTIAL • Pressing the MENU+ key switches over the indication. KID, YID, MID and CID denote the constant-speed timer values of the respective ID motors (I/ O set values) [Unit: HEX]. • Pressing the MENU+ key switches over the indication.
Oki Data CONFIDENTIAL 6.3.2.6 Color registration adjustment test This self-diagnosis is practiced to conduct testing on the color registration function of the print- er and to locate the cause of color drift. Restore the normal operation of the printer by following the troubleshooting procedure if any error is issued during the color registration test.
Oki Data CONFIDENTIAL <<BLT REFLECT RSLT is executed>> The same as the key operation of Item . in the execution of BLT REFLECT TEST. Repeat Items 2 and 3, as needed. Press the [BACK] key to terminate the test. (Status of Item 1 restored)
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Oki Data CONFIDENTIAL <<DENS ADJ RESULT is executed>> The same as the key operation of Item in the execution of DENS ADJ EXECUTE. <<DENS ADJ PAR-SET is executed>> Indication only, without functionality. <<AUTO CALIBRATION is executed>> Automatic setting of a density sensor sensitivity correction value is made. ([READY] light...
Oki Data CONFIDENTIAL 6.3.2.8 Indication of consumable part counters This self-diagnosis is practiced to indicate the consumed states of consumable parts. Activate the normal self-diagnostic mode, and press and hold down the [MENU+] key or [MENU-] key, until "CONSUMABLE STATUS" appears in the display section, and then, press the ENTER key.
Oki Data CONFIDENTIAL 6.3.2.9 Indication of printed page counters This self-diagnosis is practiced to indicate the current number of printed pages of the printer. Activate the normal self-diagnostic mode, and press and hold down the [MENU+] key or [MENU-] key, until "PRINTER STATUS" appears in the display section, and then, press the ENTER key.
Oki Data CONFIDENTIAL Press the [BACK] key to terminate the test. (The status of Item 1 is restored.) Indication Set Value Function FACTORY FACTORY MODE For setting the Factory Work mode (Fuse-cut disabled mode). MODE SHIPPING MODE For canceling the Factory Work mode and enabling the fuse-cut function.
Oki Data CONFIDENTIAL Press the [BACK] key (except for the status of Item 4.) to terminate the setup. (Status of Item 1 restored) Indication Set Value Operation of set value Function TONER ENABLE Detects. For enabling/disabling toner sensor operation. SENSOR DISABLE Does not detect.
Oki Data CONFIDENTIAL 6.3.2.13 Details of panel indications Display LCD (English) Ready Attention Description Level ( means no display in upper line) INITIALIZING It displays, while not having determined the system Initializing display language immediately after turning on a power supply.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) CHECKING SECTORS Displays that a sector of HDD is being checked. Initializing nnn% Check process of the sector is valid to start from "FILE SYS MAINTE2"-"CHK ALL SECTORS"...
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) STATUS MODE Displays that normal Online mode starts. Initializing Data (Job) from an external portion is processed even though an error takes place after Online (ready) state once this mode starts.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) CANCELING JOB Blink Varies Indicates a job being cancelled due to no print permit. Normal (USER DENIED) (Related to JobAccount) 1. A job received from a user who is denied printing.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) Varies Toner amount is low. Displayed in a combination of Warning ORDER %COLOR% TONER (Blink) other message in the first line. (Off) In case of MENU "LOW TONER=STOP", ATTENTION LED blinks and the printer shifts to OFF Line.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) Blink Varies Interpreter detects an error due to the following Warning PS3 EMUL ERROR reason. Receive data after this is ignored until the job completion.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) Varies Notifies the life of the drum. This is a warning only. Warning %COLOR% DRUM LIFE This appears when the cover was opened and closed just after the drum life error occurred.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) Varies Varies Density Adjustment ID ERROR 2; smear due to ID Warning %COLOR% IMAGE DRUM SMEAR failure. ERROR PU firmware does not notify this warning to CU firmware at the time of Shipping Mode.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) Varies %TRAY%: The tray is empty. Treated as Warning until Warning %TRAY% EMPTY printing to the empty tray is designated. In this case, Leisus I/F : corresponding bits of both LFTERR and LFTERR2 should be '0'.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) Varies A disk error is occurred, which is other than the file Warning DISK USE FAILED nnn system fill or the disk write protected. Operation that does not involve a disk is available.
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Oki Data CONFIDENTIAL LCD (English) Ready Attention Description Level ( means no display in upper line) LOAD %MEDIA_SIZE% IN MP Manual paper feed is required. Manually insert the Warning TRAY paper shown by %MEDIA_SIZE%. AND PRESS ONLINE SWITCH The unit of paper size in Custom: The unit specified for MPTray (menu setting) is used if no unit is specified by the driver.
Oki Data CONFIDENTIAL 6.3.3 Various types of print on the individual printer equipped with controller Menu Map Printing Information on the program versions, controller configuration, network settings, etc., is printed. Operation: 1 Press the MENU+ key several times to cause “INFORMATION MENU” to be displayed.
Oki Data CONFIDENTIAL Setup after replacement of parts This subsection describes the necessary adjustments to be made when parts have been re- placed. Replaced Part Adjustment LED Head Not necessary Image Drum Cartridge Not necessary (Y, M, C, K) Fuser Unit...
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Oki Data CONFIDENTIAL • To specify a PU Serial Number, enter a 11-digit number prefixed with "0" (single-byte zero). (Notice that, when the PU Serial Number is read, it is a 10-digit number.) On the "PU Serial Number setup" screen, enter the 11-digit number resulting from...
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Oki Data CONFIDENTIAL Note! When the EEPROM (engine control PCB) has been replaced, the service life information of the belt, toner, IDs, etc., is necessarily cleared. Therefore, be aware that the service life management is likely to suffer errors until the next time units are replaced.
Oki Data CONFIDENTIAL 6.4.2 Setup of EEPROM after replacement of TBR PCB When the TBR PCB is replaced, it is necessary for the new replacement PCB to take over the user-settings that the user has been using to that point, as well as the font install information.
Oki Data CONFIDENTIAL • To specify the CU Serial Number, enter a number within 12 digits (Notice that, when the CU Serial Number is read, it is also a number within 12 digits.) Enter 12-digit Serial Number. Enter "4AEL4011702K." Ser.NO. 4AEL4011702K Lot.NO.
Oki Data CONFIDENTIAL Updating Scanner Firmware There are two ways to update scanner firmware: one is by using an OKI network setup tool and the other is by running a scanner in loader mode. The followings are the steps to update.
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Oki Data CONFIDENTIAL An icon of MC560 is added. Choose the icon of MC560 and then select “Update Firmware” from the “Tools” menu. After the [Firmware File Selection] window appears, proceed to the folder where firmware files (*.spf) are stored, and select the relevant firmware file (*.spf).
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Oki Data CONFIDENTIAL When the display of the scanner changes to the standby screen, hold down the “Reset” button for five seconds to reset the scanner to the factory default settings. With this operation, update completes. When all the above is done, print a menu map of the scanner or go to Menu, Information, Firmware Version in the scanner operation panel, and make sure that the version of the irmware has been updated.
The flow of update is as follows: start the scanner in Loader mode first and then update only he system firmware with an “upload” tool. After that, update every firmware with an OKI network setup tool described in section 6.6.1 above.
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Note! Do not turn off the power during update. The scanner reboots. When the display of the scanner changes to the standby screen, continue operation to update the firmware as described in section 7.5.1 Updating with the OKI MFP Network Setup Tool. 197 /...
Oki Data CONFIDENTIAL PERIODICAL MAINTENANCE Recommended replacement parts Oki Data recommends that heavy users only replace the following parts. (If those parts are not replaced, the print quality is not guaranteed, and malfunctions may even result.) Parts Name Friction Pad Assy 42088801 Roller Assy.
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Oki Data CONFIDENTIAL Cleaning the LED head Execute this cleaning if an output shows a light fuzzy print or white stripes, or characters are blurred. (1) Turn OFF the power of the printer. (2) Open the top cover by pressing the OPEN button.
Oki Data CONFIDENTIAL Cleaning of pickup rollers If vertical stripes are observed in the print face, clean the pickup rollers. Note! For cleaning, use a soft piece of cloth to avoid scratching the roller surface. Cleaning the feed rollers and pad Execute this cleaning if [391 Paper Jam] is issued frequently.
Oki Data CONFIDENTIAL Internal cleaning of printer Cleaning the interior of the printer. Depending on the print pattern, toner may adhere to the metal shaft located between the fuser unit and the cyan image drum cartridge. Execute this cleaning if the metal shaft has an adher- ence of toner.
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Oki Data CONFIDENTIAL (4) Take out the fuser unit. Personal injuries may occur. The fuser unit is extremely hot. Be careful not to touch it. If the fuser unit is hot, do not try yourself to clear paper but wait until the fuser unit becomes cool.
Oki Data CONFIDENTIAL Preventive Maintenance This MFP is designed to be free of maintenance. However, it is suggested to perform preventa- tive maintenance in the shorter term either every 6 months or every 60,000 sheets scanning to ensure a consistently optimum performance.
Oki Data CONFIDENTIAL 7.6.2 Cleaning the ADF From time to time the pad assembly and feeding rollers may become contaminated with ink, toner particles or paper dust. In this case, the machine may not feed documents smoothly. If this occurs please follow the cleaning procedures to return your machine to its original state.
Oki Data CONFIDENTIAL 7.6.4 Replacing the ADF pad After scanning approximately 100,000 pages through the ADF, the pad module may be worn out and you may experience problems with document feeding. In this case, it is highly recommended to replace the pad module with a new one. For ordering the pad module, please consult your nearest dealer and follow the procedure below to replace it.
Oki Data CONFIDENTIAL TROUBLESHOOTING PROCEDURES Precautions prior to repair (1) Confirm the basic check items indicated in the User's Manual. (2) Through hearing from the user, obtain information, as far in detail as possible, on the situation concerning the fault. (3) Inspect the printer in a condition close to the actual situation in which the fault occurred.
Oki Data CONFIDENTIAL 8.5.1 LCD Message List When the printer detects an irrecoverable error, it displays a service call error in the LCD like the one given below: Service call nnn: error Note! "nnn" is an error code. When a service call error is issued, an error code is displayed in the lower line of the LCD, accompanied by the relevant error information.
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (2/9) Code Ready Attention Display on Operator Panel Description LOAD %MEDIA_SIZE%/ Blink The size of paper or media type in the tray does not Error %MEDIA_TYPE% AND PRESS match the print data. ONLINE SWITCH...
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (3/9) Code Ready Attention Display on Operator Panel Description LOAD %MEDIA_SIZE% Blink Printing request is issued to an empty tray. Error %ERRCODE%:%TRAY% EMPTY Load paper. (It takes a while until the status disappears after you have closed the tray and the lever lifted.)
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (4/9) Code Ready Attention Display on Operator Panel Description PROTEC PAPER Blink Density of the destination image for a woven pattern Error %ERRCODE%:ERROR is greater than that of the woven pattern. A user...
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (5/9) Code Ready Attention Display on Operator Panel Description REPLACE TONER Blink Toner ends. Error %ERRCODE%:%COLOR% TONER Error 410 : Y Error 411 : M EMPTY Error 412 : C Error 413 : K Warning status takes effect at Cover Open/Close.
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (6/9) Code Ready Attention Display on Operator Panel Description CHECK TONER CARTRIDGE Blink Something is wrong with the toner sensor. Error %ERRCODE%:%COLOR% TONER This status is indicated in Shipping Mode only. SENSOR ERROR If the same error is detected in FACTORY Mode, it is indicated as service call of 163.
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (7/9) Code Ready Attention Display on Operator Panel Description REPLACE IMAGE DRUM Blink The toner empty error is occurred after the image Error %ERRCODE%:%COLOR% DRUM drum reached its life. LIFE Error 560 : Y...
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (8/9) Code Ready Attention Display on Operator Panel Description CLOSE COVER Blink The cover is open. Error %ERRCODE%:DUPLEX COVER Error 316 : Duplex Unit OPEN WAIT A MOMENT Blink The printer is receiving the download data.
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Oki Data CONFIDENTIAL Table 8-1-1 Operator Alarm (9/9) Code Ready Attention Display on Operator Panel Description PLEASE POW OFF It is shown that the printer completed shutdown pro- Error SHUTDOWN COMP cessing. (The backlight of LCD puts out the light) Printer will be restarted if a SHUTDOWN/RESTART button is pressed.
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Oki Data CONFIDENTIAL Table 8-1-2 Service Call Error (1/7) Message Cause Error Description Solution Service call Machine Check Replace TBR PCB. 001:Error Exception Hardware fault detected. (Board defectiveness or Shortage of power supply volume) Power off/on CPU Exception If RAM DIMM is installed,...
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Oki Data CONFIDENTIAL Table 8-1-2 Service Call Error (2/7) Message Cause Error Description Solution Service call Flash File System Access to the Flash ROM directly Flash File System Error 042:Error Error mounted on the CU PCB failed. Access to the Flash ROM...
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Oki Data CONFIDENTIAL Table 8-1-2 Service Call Error (3/7) Message Cause Error Description Solution Service call An error detected Does error reoccur? Power OFF/ON 105:Error by checking, at Replace PU PCB (PRF) printer's power- om, EEPROM installation. Service call Abnormal engine...
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Oki Data CONFIDENTIAL Table 8-1-2 Service Call Error (4/7) Message Cause Error Description Solution Service call LED head fault Is LED head properly set? Install the LED head unit 131:Error detected. (131 = Y, properly. 132 = M, 133 = C, Is the LED head fuse blown out? Check the LED head fuse.
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Oki Data CONFIDENTIAL Table 8-1-2 Service Call Error (5/7) Message Cause Error Description Solution Service call Short circuit in Turn power ON again. 170:Error fuser thermistor or Does error reoccur? Replace fuser unit. 171:Error open detected. note) Service call Abnormal Turn power ON again.
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Oki Data CONFIDENTIAL Table 8-1-2 Service Call Error (6/7) Message Cause Error Description Solution Service call False setting of Take off the HDD or replaced? Reset original HDD. 220:Error a record medium detected by a print statistics. Service call RFID Reader not...
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Oki Data CONFIDENTIAL Table 8-1-2 Service Call Error (7/7) Message Cause Error Description Solution Service call Fuser MotorLock The fuser unit does not rotate Check to see if the fuser 928:Error Error properly. unit is properly installed. Does the error reoccur after power Replace the fuser unit.
Oki Data CONFIDENTIAL 8.5.2 Preparing for troubleshooting (1) LCD Display Malfunction ....................225 (1-1) Nothing is displayed in LCD ................226 (1-2) The first line is black display in LCD ..............227 (1-3) PLEASE WAIT (The display changes to “COMMUNICATION ERROR” if you leave them as they are) ................227 (1-4) An error message related to the operation panel is displayed.
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Oki Data CONFIDENTIAL (11) Motor Fan Error(Error 120,127,051) ................254 (11-1) Low voltage power unit fan or CU fan does not rotate right after turning on the power .......................254 (11-2) ID cooling fan does not rotate in printing ............254 (11-3) DUPLEX fan does not rotate in DUPLEX printing ..........254 (12) Print Speed is Slow (Low Performance) .................255...
Oki Data CONFIDENTIAL 8.5.2.(1) LCD Display Malfunction (1-1) Nothing is displayed in LCD Confirmation Items Confirmation Tasks Action at NG (1-1-1) Confirm fuse F5 (fuse) of PU PCB (PRF Check to see if F5 is blown out. Replace F5 or PRF PCB) PCB.
Oki Data CONFIDENTIAL (1-2) The first line is black display in LCD Confirmation Items Confirmation Tasks Action at NG (1-2-1) Check of connections Connection between low- Check to see if the cord from the lower-voltage power Redo the insertion voltage power supply unit supply is connected properly to the POWER connector of the cord properly.
Oki Data CONFIDENTIAL (1-3) PLEASE WAIT (The display changes to “COMMUNICATION ERROR” if you leave them as they are) Confirmation Items Confirmation Tasks Action at NG (1-3-1) Check of installed state of PCB Connected state between Check the engagement between the CUIF connector...
Oki Data CONFIDENTIAL 8.5.2.(2) Irregular Operation of the device after turning on the power (2-1) No operation Confirmation Items Confirmation Tasks Action at NG (2-1-1) Check of parts related to power supply AC power supplied to the Check the supply voltage of the AC power.
Oki Data CONFIDENTIAL (2-2) Abnormal sound Confirmation Items Confirmation Tasks Action at NG (2-2-1) Check for motor step-out (Abnormal driver) Operating state of motors Use the self-diagnostic mode to check to see if the Replace the PU motors are operating normally.
Oki Data CONFIDENTIAL (2-3) Abnormal odor Confirmation Items Confirmation Tasks Action at NG (2-3-1) Location of source of foul smell Fuser unit Take out the fuser unit, and check for the smell. Conduct (2-3-2). Low voltage power supply Take out the lower-voltage power supply unit, and check...
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Oki Data CONFIDENTIAL (3) Error number and jam location at paper jam Error No. Name Reference Corresponding Sensor Jam Release Method Duplex reversal DUP-IN, DUP-R Jam release method Duplex input DUP-F, DUP-R Jam release method Feed error at Duplex Jam release method...
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Oki Data CONFIDENTIAL JAM RELEASE METHOD Removing the jammed paper Front cover section (Codes: 372, 380, 390, 391, 400) Open the front cover, and if the leading end or trailing end of the jammed paper is visible, pull out the paper slowly. If code 400 is issued, the paper may be unloaded automatically. If that is the case, opening and closing of the cover will clear the error.
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Oki Data CONFIDENTIAL JAM RELEASE METHOD FUSER unit section (Codes: 381, 382, 383,385) Possible to get burned. The fuser unit can be very hot. Be careful not to touch it. If the unit remains hot, do not hasten to work, but wait, until after the unit has cooled down a little, and then remove the paper.
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Oki Data CONFIDENTIAL (4) Hold the fuser unit again by the handle and put it gently back in the printer. (5) Push the lock levers (2, blue) of the fuser unit toward the rear, and fasten the unit Fuser unit...
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Oki Data CONFIDENTIAL (2) Take out the image drum cartridges (4), and place them on a flat table. (3) Cover the image drum cartridges thus taken out with a black sheet of paper. Note! • The image drums (green tubular parts) are extremely vulnerable. Use good caution in handling them.
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Oki Data CONFIDENTIAL When neither the leading end nor the trailing end is visible First slide the jammed paper into the direction of the arrow, and then, pull it out slowly. Fuser unit Paper When the trailing end of the paper is visible While pushing the lever of the fuser unit into the direction of the arrow, pull out the jammed paper slowly.
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Oki Data CONFIDENTIAL JAM RELEASE METHOD Two-sided print unit section (Optional)(Codes: 370, 371, 373) (1) Open the two-sided print unit cover by pushing the jam releasing lever of the two-sided print unit section. Duplex unit cover Jam release lever (2) Take out the jammed paper.
Oki Data CONFIDENTIAL 8.5.2.(3) Paper Feed Jam(Error 391:1st Tray) (3-1) Paper feed jam occurs right after turning on the power (1st Tray) Confirmation Items Confirmation Tasks Action at NG (3-1-1) Check of state of running route Paper running route in front...
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Oki Data CONFIDENTIAL Confirmation Items Confirmation Tasks Action at NG (3-2-4) Check of connections Feed motor drive cord Check the connected state of the cord. Redo the connection Check for incomplete connection or skew insertion, and properly. check the cord visually to see if it has any assembling Replace the cord problem.
Oki Data CONFIDENTIAL 8.5.2.(4) Paper Feed Jam (Error 390:Multi-purpose Tray) (4-1) Paper feed jam occurs right after turning on the power (Multi-purpose Tray) Confirmation Items Confirmation Tasks Action at NG (4-1-1) Check of state of running route Paper running route in front...
Oki Data CONFIDENTIAL (4-2) Paper feed jam occurs right after paper feeding starts (Multi-purpose Tray) Confirmation Items Confirmation Tasks Action at NG (4-2-1) Check of state of running route Paper running route in Check to see if there is paper jammed on the running...
Oki Data CONFIDENTIAL 8.5.2.(5) Paper Path Jam(Error 381) (5-1) Paper path jam occurs right after turning on the power Confirmation Items Confirmation Tasks Action at NG (5-1-1) Check of state of running route Paper running route in front Check to see if there is paper jammed on the running...
Oki Data CONFIDENTIAL (5-2) Paper path jam occurs right after feeding paper Confirmation Items Confirmation Tasks Action at NG (5-2-1) Check of state of running route Paper running route on the Remove the ID unit, and check to see if there is paper...
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Oki Data CONFIDENTIAL Confirmation Items Confirmation Tasks Action at NG (5-2-4) Check of connections Feed motor drive cord, Check the connected states of the cords. Correct the ID motor drive cord, belt Check for any incomplete connection or skew insertion connection properly.
Oki Data CONFIDENTIAL (5-3) Paper path jam occurs in a path route Confirmation Items Confirmation Tasks Action at NG (5-3-1) Check of operating state of motors Feed motor, belt motor, ID Conduct the Motor and Clutch Test of the self-diagnostic...
Oki Data CONFIDENTIAL (5-4) Paper path jam occurs right after reaching the fuser unit Confirmation Items Confirmation Tasks Action at NG (5-4-1) Check of operating state of motors Fuser motor Conduct the Motor and Clutch Test of the self-diagnostic Replace the PU mode, and check to see if the fuser motor operates PCB (PRF PCB).
Oki Data CONFIDENTIAL 8.5.2.(6) Paper Exit Jam(Error 382) (6-1) Paper exit jam occurs right after turning on the power Confirmation Items Confirmation Tasks Action at NG (6-1-1) Check of state of running route Paper running route in Check to see if there is paper jammed on the running...
Oki Data CONFIDENTIAL (6-2) Paper exit jam occurs right after feeding paper Confirmation Items Confirmation Tasks Action at NG (6-2-1) Check of state of running route Face-up stacker cover Check to see if the cover is completely open or closed.
Oki Data CONFIDENTIAL 8.5.2.(7) Duplex Print Jam(Error 370,371,372,373,383) (7-1) Duplex print jam occurs right after turning on the power Confirmation Items Confirmation Tasks Action at NG (7-1-1) Check of state of running route Paper running route in Check to see if there is paper jammed on the running route.
Oki Data CONFIDENTIAL Confirmation Items Confirmation Tasks Action at NG (7-2-4) Check of operating state of motor Duplex motor Conduct the Motor and Clutch Test of the self-diagnostic Replace the V7Y mode, and check the operation of the duplex motor.
Oki Data CONFIDENTIAL 8.5.2.(8) Paper Size Error (Error 400) (8-1) Paper jam occurs when the end of paper is near IN1 sensor. Confirmation Items Confirmation Tasks Action at NG (8-1-1) Check of state of paper feed Multiple feed of paper...
Oki Data CONFIDENTIAL 8.5.2.(9) ID Unit Up-Down Error(Service Call 140-143) (9-1) An error occurs in the operation of ID Unit Up Confirmation Items Confirmation Tasks Action at NG (9-1-1) Check for load in the ascent Load in installing/removing Check to see if any abnormal load is felt in installing or...
Oki Data CONFIDENTIAL 8.5.2.(10) Fuser Unit Error(Error 170-177) (10-1) An error occurs right after turning on the power Confirmation Items Confirmation Tasks Action at NG (10-1-1) Malfunction of thermistors Upper thermistor, lower Check to see if the thermistors are short-circuited or...
Oki Data CONFIDENTIAL 8.5.2.(11) Motor Fan Error(Error 120,127,051) (11-1) Low voltage power unit fan or CU fan does not rotate right after turning on the power Confirmation Items Confirmation Tasks Action at NG (11-1-1) Connections and laying of cords Connections and laying of Check to see if the connectors are properly connected.
Oki Data CONFIDENTIAL 8.5.2.(12) Print Speed is Slow (Low Performance) (12-1) Print speed decreases up to 2ppm Confirmation Items Confirmation Tasks Action at NG (12-1-1) Environmental temperature Environmental temperature Check to see if the printer is located in such a small...
Oki Data CONFIDENTIAL 8.5.2.(13) Option unit is not recognized (13-1) Duplex unit is not recognized Confirmation Items Confirmation Tasks Action at NG (13-1-1) Duplex PCB Duplex unit Check to see if the duplex unit in use conforms to the Replace the Duplex MC560 specification (A unit conforming to the C3200/ unit.
Oki Data CONFIDENTIAL 8.5.2.(14) LED head is not recognized(Error 131,132,133,134) (14-1) Service Call 131-134(LED HEAD Missing) Confirmation Items Confirmation Tasks Action at NG (14-1-1) Check of connections Connected state between Check visually the connected state of the FFC. Redo the connection CU PCB connector and properly.
Oki Data CONFIDENTIAL 8.5.2.(15) Toner cartridge is not recognized(Error 540,541,542,543) (15-1) Errors caused by consumables Confirmation Items Confirmation Tasks Action at NG (15-1-1) Installed state of consumables ID units and toner Are the ID units installed in the right positions? Check to...
Oki Data CONFIDENTIAL (15-3) Errors caused by machine defects Confirmation Items Confirmation Tasks Action at NG (15-3-1) Loading on ID unit ID Unit Is a heavy load imposed on the ID unit, for example, Replace the ID unit. because the waste toner belt was ruptured?
Oki Data CONFIDENTIAL 8.5.2.(17) Dew Condensation Errors (Error 123) (17-1) Dew Condensation Confirmation Items Confirmation Tasks Action at NG (17-1-1) Check of connections Connection between PU Check to see if the 13-pin FFC is properly plugged into Correct the insertion PCB (PRF PCB) and high- the HVOLT connector of the PU PCB (PRF PCB).
Oki Data CONFIDENTIAL 8.5.3 Image Problem Troubleshooting (1) Color is totally pale (Fig.8.2 A ) ..................262 (1-1) Color is pale ......................262 (2) Background is dirty (Fig.8.2 B ) ..................263 (2-1) Background is dirty (partly) .................263 (2-2) Background is dirty (totally).................263 (3) Blank Print (Fig.8.2 C ) ....................264...
Oki Data CONFIDENTIAL Color is totally pale (Fig.8.2 A ) 8.5.3.(1) (1-1) Color is pale Confirmation Items Confirmation Tasks Action at NG (1-1-1) Toner Remaining quantity of toner Check to see if "ORDER TONER" or "REPLACE Replace the toner TONER" appears on the operator panel.
Oki Data CONFIDENTIAL Background is dirty (Fig.8.2 B ) 8.5.3.(2) (2-1) Background is dirty (partly) Confirmation Items Confirmation Tasks Action at NG (2-1-1) ID unit Drum exposed to light Check to see if the ID unit has been left in an Replace the ID unit.
Oki Data CONFIDENTIAL Blank Print (Fig.8.2 C ) 8.5.3.(3) (3-1) Blank on the whole page Confirmation Items Confirmation Tasks Action at NG (3-1-1) State of toner Remaining quantity of toner Check to see if a sufficient quantity of toner remains in Replace the toner the toner cartridge.
Oki Data CONFIDENTIAL 8.5.3.(4) Vertical lines are printed (4-1) Thin vertical lines (with color) (See Fig.8.2 D ) Confirmation Items Confirmation Tasks Action at NG (4-1-1) State of ID unit Filming of ID unit Check to see if the print was conducted in the absence Replace the toner of toner.
Oki Data CONFIDENTIAL 8.5.3.(6) Color registration is wide. (6-1) "IN ADJUSTING COLOR REGISTRATION" is shown only a short time Confirmation Items Confirmation Tasks Action at NG (6-1-1) Color registration result Color registration time Execute REG ADJ UST TEST in the self-diagnostic Replace the sensor (Approx.
Oki Data CONFIDENTIAL 8.5.3.(7) Solid Black Print (7-1) Solid black on a full page Confirmation Items Confirmation Tasks Action at NG (7-1-1) High-voltage contact state CH terminal Check visually from above to see if the terminal Replace the terminal extending from the printer is properly in contact with the of the printer side.
Oki Data CONFIDENTIAL 8.5.4 Actions after forced initialization of HDD/Flash This subsection explains the actions to be taken after a troubled HDD or Flash has been sub- jected to forced initialization. Action after forced initialization of HDD If the HDD is forcibly initialized, the following data is deleted. There is no way to recover it.
Oki Data CONFIDENTIAL 8.5.5 Network Troubleshooting (1) Cannot print from Utility. Confirmation Items Confirmation Tasks Action at NG (1) Check of LINK light Check of LINK light Check to see if the LINK light (green) is on. Redo the connection Check to see if the HUB and the printer are properly of the network cable.
Oki Data CONFIDENTIAL Check of fuses If any of the following errors is issued, check the corresponding fuse on the CU control PCB (TBR PCB), PU control PCB (PRF PCB) or high-voltage power supply PCB. (See Table 8-6.) Table 8-6 Fuse Error...
Oki Data CONFIDENTIAL Troubleshooting This section is given to locate and resolve the causes of troubles so as the MFP is always in good working condition. The trouble modes, relevant units and maintenance methods are described below. When a problem occurs, troubleshoot the problem according to the symptoms it shows.
Oki Data CONFIDENTIAL 8.7.2 Tables The following tables provide detailed troubleshooting information. Table 8.7.1 The LCD does not display. Table 8.7.2 Printer does not react. Table 8.7.3 Optical path dirty or hardware problem. Table 8.7.4 Printer does not print. Table 8.7.5 Image not clear.
Oki Data CONFIDENTIAL 8.7.2.1 LCD does not display Table 8.7.1 Cause Relevant Unit Check Method Maintenance Method Unplugged from None Visual check Insert the AC plug into the outlet outlet DC power un- None Visual check Insert the DC power adapter...
Oki Data CONFIDENTIAL 8.7.2.4 Printer does not print Table 8.7.4 Cause Relevant Unit Check Method Maintenance Method Printer select Printer Visual check Make sure the printer informa- wrong tion on the LCD display is cor- rect. Paper size incor- Paper tray...
Oki Data CONFIDENTIAL 8.7.2.8 C5550MFP is not connected to the network Table 8.7.8 Cause Maintenance Method RJ-45 connector is not Plug the connector in plugged in Network cable is damaged Replace a good one IP address is invalid Ask MIS for a valid address...
Oki Data CONFIDENTIAL 8.7.2.10.2 Error message during printing and copying Error Message Meaning Printer is off-line Shows off-line status Check The Printer Press ONLINE button of printer 10007 Check The Printer Check The Printer Optimizing Temperature Because the drum temperature is high, printing is tempo- Check The Printer rarily suspended.
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Oki Data CONFIDENTIAL Error Message Meaning K Drum Life If a drum life error occurs and a user opens/closes the Replace K Drum cover or reboots the printer, this phenomenon happens. When the printer printed 500 pages, the error occurs Y Drum Life again.
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Oki Data CONFIDENTIAL Error Message Meaning 10982 Job cancelled because of no permission for printing (Related Check The Printer to JobAccount) Cleared by pressing ON-LINE switch. 30114 Invalid data was received. Press the On-line switch and Check The Printer eliminate the warning.
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Oki Data CONFIDENTIAL Error Message Meaning Paper Jam-MP Tray JAM has occurred. Open Front Cover MP Tray Paper Jam-Tray1 JAM has occurred. Open Front Cover Tray1 Paper Jam-Feed JAM has occurred. Open Front Cover Feed Paper Jam-Transport JAM has occurred in paper path.
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Oki Data CONFIDENTIAL Error Message Meaning 30027 A network error is occurring. Check The Printer 40057 Service Calls. Check The Printer Copy is Unusable Color & Mono copy are unusable. Color Copy is Unusable Mono copy only Setting Failed Setup isn’t changed Setup isn’t changed...
Oki Data CONFIDENTIAL 8.7.2.10.3 Information codes during networking Error Message Meaning Connection failed The connection failed. Check network settings Address is invalid The destination address is invalid. Check network settings Network is down Network is down. Check network settings Network is unreachable Network is unreachable.
Oki Data CONFIDENTIAL 8.7.2.10.4 Error message during E-mailing Error Message Meaning Device internal failure Device internal failure Reboot the scanner Fail to connect Fail to connect Mail server Mail server Contact network administrator Fail to get Fail to get Mail server response...
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Oki Data CONFIDENTIAL Error Message Meaning Authentication required Authentication required: Contact network Mail server requires authentication in order to perform the administrator requested action. Action not taken Requested action not taken: mailbox name not allowed. Check "To" address User not local User not local: please try again.
Oki Data CONFIDENTIAL 8.7.2.10.5 Error message during filing Error Message Meaning Fail to connect Fail to connect FTP server FTP server Contact server administrator Unpredicted error Unpredicted error Contact server administrator FTP Login error FTP Login name error Check Login name...
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Oki Data CONFIDENTIAL Error Message Meaning CIFS send data error CIFS send data error CIFS fail to access file CIFS fail to access file attribute attribute Make sure you have full control privilege HTTP fail to connect HTTP fail to connect Check IP &...
Oki Data CONFIDENTIAL Scanner Shipment Setting List 8.8.1 The outline of Menu structure Each Function Push Menu Key Information Printer Menu Network Settings Mail Server FAX Setting Report Print Management 8.8.2 Scanner operation panel “2” key is used for standing up of scanner with Fax Service mode=ON.
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Oki Data CONFIDENTIAL Each Function Push Menu Key Information Model Device Name Scanner MAC Address Printer Serial No. F/W Version : Combine Printer F/W ver. with Scanner F/W ver. After the following setup is finished, returned to this class. Printer Menu...
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Oki Data CONFIDENTIAL Def. Subject : Enter subject. Def. From : Enter from address. Scan Size Limit After the following setup is finished, returned to this class. FAX Setting Phone Book Select Input Admin. Password Add Speed Dial! Add Group Dial!
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Oki Data CONFIDENTIAL Pulse Send Test Tone Send Test Modem Sinal Send Test Tone/Pulse Report Print Menu Map : Menu settings printing Printer Demo Page : Printer Demo Page printing MFP Usage Report : Scan count & Print count printing...
Oki Data CONFIDENTIAL 8.8.3 Menu Settings Menu Settings Europe Informa- • Model MC560 /CX2033 MFP MC560 /ES5460 MFP tion • Device (This is only information and Optional strings Optional strings Name can not be changed here.) (Initial strings : "OL" + (Initial strings : "OL"...
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Oki Data CONFIDENTIAL Menu Settings Phone • Edit Speed Dial! Settings Book • Edit Group Dial! • Delete Speed Dial! • Delete Group Dial! • Delete All! • Append Phone # Reports • Activity Report • Transmission Report • Transmission Report •...
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Oki Data CONFIDENTIAL Menu Settings Manage- LDAP • MaxEntries ment Settings • BaseDN BLANK BLANK • Search Field1 • Search Field2 • Search Field3 givenname givenname • Email mail mail • LDAP Auth Method simple simple 297 / 44158801TH Rev.2...
Oki Data CONFIDENTIAL 8.8.4 Additional Settings Additional Settings (FAX) Europe Quality Fine Fine Denisty Doc.Size Letter Delayed Time Current Time Current Time Ex). 06/27/2007 20:02 Ex). 27/06/2007 20:02 Manual Feed Poll to Receive Overseas Mode Additional Settings (Copy) Europe Denisty...
Oki Data CONFIDENTIAL Send to Function Europe BLANK BLANK Subject BLANK BLANK BLANK BLANK BLANK BLANK Fax Function 43611501 43611502 - 43611506 Fax [Time00:00] Current Time Current Time Fax[20:02] Fax[20:02] 8.8.5 Fax Service Mode Menu Setting Europe Activity Report ENABLE...
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Oki Data CONFIDENTIAL (5) Second tray control PCB (V7Y PCB) Component side SNS03 SNS12 FLASH Solder side R561 R568 R569 R565 R564 R560 R562 C523 R551 C522 IC503 R578 R530 D508 R527 IC502 R504 R502 J524 R520 J523 J518 R580...
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Oki Data CONFIDENTIAL (6)-1 Control panel PCB (PRP PCB) Component side Solder side (7) Toner-Low sensor PCB (PRZ PCB) KTNR YTNR MTNR CTNR 311 / 44158801TH Rev.2...
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Oki Data CONFIDENTIAL (8) Inlet sensor PCB (RSF PCB) (9) Color adjustment sensor PCB (PRC PCB) (10) High-voltage power supply PCB TR-K TR-Y TR-M TR-C (11) Low-voltage power supply PCB Short-circuit plug for CN6 To PRN PCB POWER connector To fuser unit I/F connector...
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Oki Data CONFIDENTIAL (12) ID unit ID unit (For consumables) Contacts Fuse Toner-Low sensor PCB (PRZ PCB) Contacts ID unit (13) Transfer belt unit Transfer belt unit (For consumables) Contacts Fuse Driver junction PCB (PRY PCB) Contacts Transfer belt unit...