Samsung BD-E6500 User Manual page 57

PROBLEM
If you experience other problems.
The picture is noisy or distorted
No HDMI output.
Abnormal HDMI output screen.
AllShare function
I can see folders shared through AllShare,
but I cannot see the files.
The video plays intermittently.
The AllShare connection between the player
and the PC is unstable.
BD-LIVE
I cannot connect to the BD-LIVE server.
• Go to the contents and find the section of the user manual that contains the
explanations regarding the current problem, and follow the procedure once
again.
• If the problem still cannot be solved, please contact your nearest Samsung
authorized service centre.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
• Check the connection between the TV and the HDMI jack of the player.
• Check if your TV supports 576p/480p, 720p, 1080i or 1080p HDMI input
resolution.
• If random noise appears on the screen, it means that TV does not support
HDCP (High-bandwidth Digital Content Protection).
• AllShare only shows Video, Photo, and Music files. Other types of files are
not displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network is not
overloaded.
• The wireless connection between the DLNA compatible device and the
player is unstable.
Check the connection.
• IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
• Test whether the network connection is successful using the Network
Status function. (See page 23)
• Check whether a USB memory device is connected to the player.
• The memory device must have at least 1GB of free space to accommodate
the BD-LIVE service.
You can check the available size in BD Data Management. (See page 24)
• See if the BD-LIVE Internet Connection option is set to Allow(All).
• If all above fails, contact the contents provider or update to the player to the
latest firmware.
SOLUTION
English
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