Frequently Asked Questions - Gold Line glipfone User Manual

Chapter 8

Frequently Asked Questions

1. Q: What are the customer service access numbers?
A: You can access a customer service representative from your GLIPFone by
dialing *0 or 0. If you are attempting to contact a representative from a
phone other than GLIPFone, please use the following access numbers:
Toll free: 1.886.328.4545
Local Toronto: 1.905.762.5006
2. Q: I cannot access the Internet through the PC port of my GLIPFone.
A: Check your Internet connection and also check the connections at the back
of the GLIPFone. Make sure that the cables are connected properly.
3. Q: What is the minimum Internet bandwidth necessary to use the GLIPFone?
A: The minimum bandwidth to place a call is 32 Kb/s. This means that you
can use a dialup connection to operate your GLIPFone.
4. Q: What happens if I have a power loss or if I loose my Internet connection?
Will my service still work?
A: No, the service will not work in these situations. It will work automatically
when the Internet connection is re-established or when power is restored.
5. Q: Will my VPN (Virtual Private Network) work over the PC port of GLIPFone?
A: Yes, VPN is fully compatible with GLIPFone PC port.
6. Q: Does GLIPFone work with my Satellite Internet connection?
A: Yes, all Internet connection types are compatible with GLIPFone.
7. Q: How do I know that my registration failed? What should I do in this case?
A: If you do not see the following text on your GLIPFone LCD, your
registration has failed. (SIP :< GLID> e.g. SIP: 2224440001). Please
contact Customer Service.
8. Q: Is it necessary to test my 911 service?
A: No, there is no need to test 911 to make sure that the service is working.
Our technical department has tested the service thoroughly for your
convenience.
9. Q: What is the difference between 911 and E911?
A: E911 is the capability of a carrier to send location information to public
safety answering points when a 911 emergency call is received. By FCC
regulations, carriers must eventually be able to track most of their calls to
Group of Gold Line
180 West Beaver Creek Road
Richmond Hill, Ontario
L4B 1B4 Canada
21
Tel:905.709.3570
Fax: 905.709.6901
www.GLIPFone.com